... Analysis of Drivers and the Brazilian Case Marina Bouzon and Kannan Govindan 61 85 Part III Empirical Studies Apparel ManufacturersPathtoWorldClassCorporateSocial Responsibility: Perspectives ... packaging) Customers may return products tomanufacturers due to customers dissatisfaction, the mismatching of products to customers needs, warranty service, and product end of use or end of life Economics ... some of the collection costs to the customers However, some kind of motivation for the customers must exist, and it should be convenient for customers to carry their recyclables to the points of...
... use of the phrase corporatesocialresponsibility In 1963, Joseph W McGuire nearly get close to the recent understanding ofCSR as he stated in his book, “Business and Society”: “The idea ofsocial ... significant advantages: brand confirmed in customer's business and increase in corporate profits Socialresponsibilityof enterprises plays the role of tectonic customer loyalty with great moral values ... published the SocialResponsibilityof Businessmen” and in which he is the first man used the phrase corporatesocialresponsibility in 1953 In his book, Howard defined CSR as “It refers to the obligations...
... protection of saying later ‘Well, that’s what you told me to do!’ That’s a terrible waste of time and talent You’re never going to reach worldclass if you treat employees like automatons who just ... long lists of customers divided into four major categories, they talk to them too And they are forever striving to make the notes serve the needs of the customer better, eg easier to go through ... unreliable imitation totototo well-made good value reliable innovative They have completely changed their image but it took them nearly 40 years to get there ATTAINING WORLDCLASS STATUS TAKES...
... (percentage) 46 LIST OF ABBREVIATIONS CSRCorporateSocialResponsibility CSP CorporateSocial Performance IAS International Accounting Standard IQR Inter-Quartile Range MOF Ministry of Finance NGO ... aware of the importance ofCSRto get the profit They take part in many programs to raise charity funds to help the poor, they improve the environment of work, they participate in programs of decreasing ... chapter These questions are also divided into three parts: the attitude toward CSR issue, perception ofCSR reporting and the view of the importance ofCSR All of three survey patterns use five-points...
... Strategies to Enhance CorporateSocial Responsibility, 83 CorporateSocial Responsibility: Roles of Government, the Private Sector, and Civil Society, 84 The Cause ofCorporateSocialResponsibility ... Methods of Managing CorporateSocial Responsibility, 74 Strategic Management of Environmental Health Management Systems, 76 CorporateSocialResponsibility 78 Sustainability and CorporateSocial Responsibility, ... Responsibility as a Phenomenon, 84 CorporateSocialResponsibility Initiatives and Law, 84 The Role of Governments in CorporateSocial Responsibility, 87 The Role of the ISO SocialResponsibility Standard,...
... Route to World- Class Pevformance around 30 minor stops and 300 contributory factors (Figure 3.1).Breakdowns are the result, not the cause or symptom With breakdowns, the contributory factors include ... systematic structure to evolve from the classic Total Productive Maintenance towards Total Productive Manufacturing and, hence, deliver a Totally Productive Operation capable of world- leading performance ... Route to World- Class Performance Delivery of company response p/ A - , Senior management Middle/first line management Delivery of production response Definition of future customer expectations (To...
... Route to World- Class Pevformance around 30 minor stops and 300 contributory factors (Figure 3.1).Breakdowns are the result, not the cause or symptom With breakdowns, the contributory factors include ... systematic structure to evolve from the classic Total Productive Maintenance towards Total Productive Manufacturing and, hence, deliver a Totally Productive Operation capable of world- leading performance ... Route to World- Class Performance Delivery of company response p/ A - , Senior management Middle/first line management Delivery of production response Definition of future customer expectations (To...
... Route to World- Class Performance Delivery of company response p/ A - , Senior management Middle/first line management Delivery of production response Definition of future customer expectations (To ... form of door -to- door measure will typically highlight the following 6 TPM-A Route to World- Class Performance To the machine or process 0 Ineffective raw material and tool marshalling Lack of forklift ... TPM-from total productive maintenance to total productive manufacturing 13 of the Ss, which are central to all the Japanese methods evolved since the end of the Second World War: 0 seiri seiton seiso...
... Route to World- Class Pevformance around 30 minor stops and 300 contributory factors (Figure 3.1).Breakdowns are the result, not the cause or symptom With breakdowns, the contributory factors include ... The top-down and bottom-up realities of TPM The reality of implementing TPM concerns two different dimensions: topdown strategic direction and bottom-up delivery of improvement A strength of TPM ... pillar champions (Figures 3.3 [inor stops ributory factors A Figure 3.1 The structure of breakdown losses The top-down and bottom-up realities of TPM 25 Impact of OEE on cost per unit (Ek) MGT Department...
... specific 44 TPM-A Route to World- Class Performance Table 3.2 TPM vision of the future Feature Result Machines run close to nameplate capacity Ideas to improve often proposed by operators Breakdowns rare, ... degree of motivation and determination to succeed Your company will need to learn how to work together to succeed Most of the resistance will come from management It will be passive and difficult to ... the beginning of the chapter, below are two perspectives on the impact of TPM on ’the way we things here’ The top-down and bottom-up realities of TPM 53 3.1 The overhead projector analogy Good...
... Route to World- Class Performance Objective To make it easy to things right and difficult to Figure 4.6 Improvements right way of doing things by clear visual aids This is error-proofing: to make ... improvement: 0 Stock, inventory Tools, jigs Dies 68 TPM-A Route to World- Class Performance Containers, pallets Conveyors, trucks, forklifts Space Seiton (orderliness) This means orderly storage, putting ... operators learn to detect problems and to understand the principles and procedures of equipment improvement To set this in perspective, we can list some examples of situations where the operators...
... liere is to make L I S ~of the same critical assessment elements m ~components in order to assess the condition of equipment and to identifj l the refurbislmient programme necessarj to restore the ... levels of control referred to under each of the six losses in Figures 5.7-5.12 However, in order to give an early indication a definition is as follows: TPM-A Route to World- Class Performance 86 Outside ... factor Reduced speed Idenbfy speed, capability/capacity through experimentation Speed up process to m design weaknesses Use P-M analysis to i d e n q a w contributory factors losses W Y t Classlfy...
... cycle 0 Decide what to record and monitor Decide the OEE measures: best of best, worldclass Assess the six losses 120 TPM-A Route to Would-ClassPerformance roo0 25’000 Profit forecast Sales ... Route to World- Class Performance Figure 5.30 shows the three steps towards a cumulative reduction of 75 per cent to 95 per cent in set-up time in the SMED system.A graphical representation of the ... to estabLish the best practice for: 0 provision of tools provision of spares monitoring instruments outside contracts 104 TPM-A 0 Route to World- Class Performance warranties technical help We...
... Load into an open three- to a stop c Press ‘GOTO’ c Press green start button For the first component of the day, ramp up the feed rate to allow warm-up Programme execution: A Move from park to site ... needs to clean tool Affects part quality (surface and size) Operator needed to retighten Affects part dimension (growth) Reduces tool life Increases load on machine Impacts Immediate stop Additionai ... loosening affects quality, not identified by operator: scrap parts Reduced quality Reduced availability due to tool change 132 TPM-A Route to World- Class Performance CRITICAL ASSESSMENT M201 Bridgeport...
... Route to World- Class Performance A further key part of the scoping study (see Step of Figure 7.2) is to gain an assessment of existing levels of OEE and the potential for improvement One of the ... 10% of current levels Reduce our external (supply) losses by 10% Will save annual rate of A B C 45 tonnes 20 tonnes 10 tonnes 75 tonnes Figure 7.20 Scrap analysis 158 TPM-A Route to World- Class ... vehicle to deliver customer satisfaction and to secure the company’s future and jobs In this pilot project, the meaning of TPM may be said to have moved from ’Today’s Problematic Miller’ to ‘Tomorrow’s...
... traditional six classic losses plus design losses of operability 172 TPM-A Route to World- Class Performance 45% ‘VALUE CHAIN’ OEE (80%) 55% DOOR -TO- DOOR OEE (85%) Suppliers Line of factory , b Customers ... change Each milestone of the plan provides a quality check that the management team are pulling together Progress towards each milestone is monitored and supported by the quarterly top-down audit ... Route to World- Class Performance are sample checklists to support the launching and initial auditing of an improvement zone As this requires the active co-operation of management the rate of progress...
... solving Record of reliability Trend indicates need for action Record of areas of improvement Formal review of design performance post-installation Auditlrecord of deterioration Record of life time ... Activities need to achieve flawless operation Oppatmities to pass on lessons learned Figure 9.12 Using the irnprmement plan as inputs to the knowledge base 192 TPM-A Route to World- ClassPerformance ... well-proven roots of Total Productive Maintenance, Totally Productive Operations ("0) looks at the complete value stream Key components of tlus are TPM (Total Productive Manufacturing) and TPA (Total as...
... cent of the most critical Once the office system are restored and standardized, attention can be turned to process re-mgineering 206 TPM-A Route to World- Class Performance Basic principles to ... for locating items, how to book out items, and returning items for repairs The classic six losses have been modified to apply to the stores system, to enable a stores OEE to be generated, so that ... stores and in administration to provide a world- class workplace as in 5Ss Visual indicators on machines, for example, colour-coded dials marked to show safe operating limits Shadow board for tools...
... McGuire, and TPM Facilitator, Kevin O’Sullivan, T ’ was made h e c t l y relevant to the jobs of the staff EM 236 TPM-A Route to World- Class Performance Operators were sent off to climb over their ... attention to detail, prior to the introduction of the full set of documents to the shopfloor An excellent example of heeding i the adage ‘Failing to prepare means you are prepared to fail’, Gordon ... target of 23 mg/kg at the beginning of the year Through the work of the separator and hydrocyclone teams, Effluent Control 226 TPM-A Route to World- Class Performance System (ECS) rates of between...