... © 2004 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill 15 Chapter Managing Communication Managing Communication McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All ... McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved. Communication Channels Ranked by Information Richness Richest Channel Leanest Channel Physical presence (face- to-face, ... for routine, clear, simple messages McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved. Managing Organizational Communications Face-to-Face Communication Written Communication...