... availability management
Core Asset Management Processes
Asset identification
Asset control
Status accounting
Database management
Financial management
Logistics Processes Relationship Processes
Verification ... maintenance processes of Incident Management, Problem
Management, Change Management, Configuration Management and
Release Management plus the Service Desk function.
Figure 5: The Service Support Processes
Business, ... money.
14
Customer
Figure 12: The IT Security Management Process
Intrinsic elements of all activities within the IT Security Management process
are risk and vulnerability assessment, and management and the
implementation...
... Six:Moving from Performance Measurement to Performance Management
Moving from Performance Measurement to Performance Management
Chapter Six
Moving From Performance Measurement
to Performance Management
This ... measurement and management.
1. What is Performance Management?
There are a wide range of definitions for performance objective, performance goal, performance
measure, performance measurement, and performance ... Scorecard :Performance Management Methodology
Moving from Performance Measurement to Performance Management
PMM BOOK 10/20/98 7:59 PM Page i
37
Chapter Six: Moving from Performance Measurement to Performance...
... requesting specific management information from
multiple agents.
The Management
Information Base
The Management Information Base (MIB) contains
the managed objects under management by an agent.
Briefly ... you
have two dual-CPU http server machines whose CPU’s
Performance
Management
Opportunities
By Zeev Suraski and Brad Young
Why Focus on Performance Management? A look at the various alternatives that ... default/’’):STRING:orville.cardano.lisanza.net
sysName (quickprint ‘1’) :orville.cardano.lisanza.net
sysName (quickprint ‘’) :STRING: orville.cardano.lisanza.netharrie@orville$
FEATURES
December...
... Internet.
18
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Chapter 8
Next, we’ll know focus our attention on performancemanagement methods that
you can use to control traffic and queuing.
Performance Management
Cisco IOS enables you to control traffic ... the
router and the RADIUS server.
29
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Security and Performance Management
Need to Know More?
Cisco IOS Network Security. Cisco Press, Indianapolis, IN, 1998. ... Cisco
PIX firewall.
www.cisco.com provides a wealth of documentation relative to secu-
rity and performancemanagement techniques discussed in this chap-
ter. Search for keywords such as “queuing strategies”...
... requirements;
ᔡ measuring performance;
ᔡ managing performance throughout the year;
ᔡ conducting performance reviews.
22 PerformanceManagement
Performance management is a process for measuring outputs ... distinguished from performance management,
10 PerformanceManagement
Performance
management
Paying
people
Developing
people
Involving
people
Valuing
people
Figure 1.3 Performancemanagement as a ... stage.
The PerformanceManagementProcess 17
Role definition
Plan
Performance agreement
Performance review
Review
Personal development
planning
Act
Managing Performance
Monitor
Figure 2.1 The performance...
... as:
•
Establishing a standard processes;
•
Managing best practices and lessons learned;
•
Managing performance data against standard processes;
•
Continuously improving the project management process.
1.4.1 ... estimate. For any one of the many processes that
Introduction to the Process Improvement Life Cycle 9
People
D
C
B
A
Project management
technology
Project management
process
0
0
0
100
100
100
Figure ... your project at risk. That means your project
management process must have a solid change managementprocess that is inte
-
grated into other business processes.
1.1.2.5 Minimized Scope
The trade-off...
... or
process groups, to use their terminology. They are initiating processes, plan-
ning processes, executing processes, controlling processes, and closing
processes. Spread across these five process ... that plan.
22 Project ManagementProcess Improvement
2.2.5 Level 5: Optimizing Process
At level 5 the focus is on improvement of the project management process. To
that end, processes are in place ... environment is a management
responsibility.
Performance Management (2)
The focus of this level 2 process is the establishment of ways to measure
performance of the individual and the processes they...
... documented process
(level 2) and having all project teams using the process (level 3). Level 3 defines
project managementprocess practice (PP) level maturity. Level 2 defines project
management process ... questions about the procurement management processes were outside the
scope of the project. Procurement management may, in fact, be part of the proj-
ect management processes, but that assessment ... use the new processes.
•
The project management process( es) do not meet the needs of many of
the projects and therefore are not used or used only selectively.
•
The project managementprocess documentation...
... from the
management team in the PSO to assess compliance with standard practices and
processes. One should represent and speak for the client or customer. The
106 Project ManagementProcess Improvement
The ... whose performance suggests that there is a poten-
tial improvement opportunity, first in the performance of the project itself, and
second in the way the project is using project management processes.
4.1 ... improvement initiative is processed through the model and their
scores are used to rank the initiatives—the higher the score, the higher the rank.
110 Project ManagementProcess Improvement
Improvement
opportunity...
... to one process will most certainly impact any related
processes. That relationship may be a causal one or one in which the output of
one process becomes the input to one or more other processes. ... P26
P16 P39
Figure 5.7 The PP maturity zone map.
124 Project ManagementProcess Improvement
Table 5.1 (continued)
Process Number Process Name Knowledge Area
P17 Cost control Cost
P32 Risk response ... lane within the process. Standard flow
charting symbols are used in the process chart. The oval represents the begin
-
ning and ending activities of the process. The rectangle is a process step....
... Resources can be diverted to other improvement projects in the
128 Project ManagementProcess Improvement
Process
A
K.A.
Process
C
Process
B
Project
A1
Project
B1
Project
C1
Project
C2
Project
A2
Project
A3
Figure ... your
project managementprocess is more involved than you might have originally
thought. Let us take a brief look at some of the factors that need to be
considered.
132 Project ManagementProcess ... program level the performance metric may
apply to either a knowledge area or to a process within a knowledge area. At the
project level the performance metric should refer to a process within a...
... behavior is not acceptable even if the process
148 Project ManagementProcess Improvement
•
Unclear process documentation;
•
Process does not meet needs;
•
Weak change management, faulty acceptance criteria;
•
Faulty ... training.
7.3.2 HR Management Processes
HR management consists of three processes: organizational planning, staff
acquisition, and team development. The survey data from these three processes
is shown ... section: scope management, HR
management, time management, and cost management. We will discuss what
actually happened in each knowledge area one at a time. In actual practice many
of the process improvement...
... they do? You bet, and here is why. A process- oriented organiza-
tion will not tolerate an informal approach to project management. That means
that all 39 processes must be standardized and thoroughly ... continuing
166 Project ManagementProcess Improvement
efforts at process improvement. Continue to pursue improvement initiatives
you might want to tackle one process at a time and try to make ... strategy prioritizes processes. Remember, there are 39
processes to be prioritized. The zone map, which was discussed in Section 3.4
and used in Section 5.7 to prioritize processes for either...
... individual
peer performance?
H309 Is there a documented conflict management process?
H310 Is the conflict managementprocess being used on all projects?
200 Project ManagementProcess Improvement
B412 ... and risk management process?
T508 Is an improvement process in place to continuously improve the schedule
definition process?
T509 Does the improvement process also focus on the schedule management
plan?
T510 ... integrated?
R404 Are all processes in place, documented and being used?
R405 Is the risk identification process fully integrated with cost management
and time management processes and the project...