Part Number: X05-79306 Course Number: 1572A Released: 10/2000 Delivery Guide Implementing and Managing Microsoft ® Exchange Server 2000 BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Information in this document is subject to change without notice. The names of companies, products, people, characters, and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product, or event, unless otherwise noted. Complying with all applicable copyright laws is the responsibility of the user. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Microsoft Corporation. If, however, your only means of access is electronic, permission to print one copy is hereby granted. 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Program Manager: Steve Thues Product Manager: Megan Camp Instructional Designers: Bill Higgins (Volt Technical), Jennifer Morrison, Priya Santhanam (NIIT (USA) Inc), Samantha Smith, Alan Smithee Instructional Software Design Engineers: Scott Serna Subject Matter Experts: Krista Anders, Megan Camp, Chris Gould (Global Logic Ltd), Janice Howd, Elizabeth Molony, Steve Schwartz (Implement.Com), Bill Wade (Wadeware LLC) Technical Contributors: Karim Batthish, Paul Bowden, Kevin Kaufman, Barry Steinglass, Jeff Wilkes Graphic Artist: Kimberly Jackson (Independent Contractor) Editing Manager: Lynette Skinner Editor: Kelly Baker Production Manager: Miracle Davis Build Manager: Julie Challenger Production Support: Marlene Lambert (Online Training Solutions, Inc) Test Manager: Eric Myers Courseware Testing: Robertson Lee (Volt) Creative Director, Media/Sim Services: David Mahlmann Web Development Lead: Lisa Pease CD Build Specialist: Julie Challenger Localization Manager: Rick Terek Operations Coordinator: John Williams Manufacturing Support: Laura King; Kathy Hershey Lead Product Manager, Release Management: Bo Galford Lead Product Manager, Messaging: Dave Phillips Group Manager, Courseware Infrastructure: David Bramble Group Product Manager, Content Development: Dean Murray General Manager: Robert Stewart Course Number: 1572A Part Number: X05-79306 Released: 10/2000 Implementing and Managing Microsoft® Exchange Server 2000 iii BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Contents Introduction Course Materials 2 Prerequisites 3 Course Outline 4 Setup 7 Microsoft Official Curriculum 8 Microsoft Certified Professional Program 9 Facilities 11 Module 1: Introduction to Microsoft Exchange 2000 Overview 1 Basics of Exchange 2000 2 Exchange 2000 Product Offerings 11 Integration with Windows 2000 13 Administrative Capabilities 22 Message Routing Capabilities 27 User Capabilities 30 Developer Capabilities 34 Review 37 Module 2: Installing Microsoft Exchange 2000 Overview 1 Exchange and Windows 2000 2 Preparing to Install Exchange 2000 7 Installing Exchange 2000 17 Default File Locations and Share-Point Permissions 28 Troubleshooting Installation Issues 30 Lab A: Installing Microsoft Exchange 2000 31 Review 38 Module 3: Administering Microsoft Exchange 2000 Overview 1 Overview of the Administrative Utilities 2 Introduction to Exchange System Manager 4 Managing Administrative Security 9 Lab A: Creating a Mail-enabled User Account 21 Creating and Configuring Administrative Groups 27 Lab B: Setting Security on Administrative Groups 33 Using Exchange 2000 System Policies 39 Administering Exchange 2000 Address Lists 43 Lab C: Managing an Address List in Exchange 2000 53 Review 59 Module 4: Creating and Managing Storage Groups and Stores Overview 1 Introduction to Storage Groups and Stores 2 ESE Features in Exchange 2000 7 Creating and Managing Storage Groups and Stores 23 iv Implementing and Managing Microsoft® Exchange Server 2000 BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Database Considerations 30 Introduction to Indexing 36 Lab A: Creating Storage Groups and Multiple Exchange 2000 Databases 46 Lab B: Building a Full-Text Index 54 Review 60 Module 5: Creating and Managing Recipient Objects Overview 1 Creating Recipient Objects 2 Configuring Recipient Objects 8 Managing Recipient Objects 15 Making Bulk Changes to the Directory 20 Configuring Policies 29 Lab A: Managing Exchange 2000 Recipient Objects 34 Lab B: Creating a Recipient Policy 39 Lab C: Creating and Applying a Mailbox Store Policy 43 Review 49 Module 6: Creating and Managing Public Folders Overview 1 Introduction to Public Folders 2 Configuring Public Folder Permissions 15 Managing Public Folder Replication 24 Introducing the Public Folder Replication Process 32 Setting Public Folder Policies 40 Demonstration: Creating Public Folder Policies 41 Lab A: Creating and Configuring Public Folders 42 Lab B: Public Folder Replication 48 Review 54 Module 7: SMTP in Microsoft Exchange 2000 Overview 1 Introduction to SMTP 2 Configuring Multiple SMTP Domain Names 12 Configuring an SMTP Virtual Server 13 Lab A: Creating an SMTP Virtual Server 27 Configuring an SMTP Connector 32 Troubleshooting SMTP Connectivity 38 Lab B: Creating SMTP Connectors 39 Review 45 Module 8: Message Routing in Microsoft Exchange 2000 Overview 1 Message Routing and Routing Groups 2 Connecting Routing Groups 7 Determining Link Status 14 Routing Messages 21 Multimedia: Message Routing in Exchange 2000 28 Lab A: Creating Routing Groups and Routing Group Connectors 29 Review 35 Implementing and Managing Microsoft® Exchange Server 2000 v BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Module 9: Message Flow in Microsoft Exchange 2000 Overview 1 Message Flow Architecture 2 Working With Failed Links 9 Message Tracking 14 Lab A: Analyzing Message Flow in Exchange 2000 16 Review 23 Module 10: Configuring Internet Protocols Overview 1 IIS Integration with Exchange 2000 2 Examining Client Connectivity and Security 7 Kerberos Authentication 17 Front-end/Back-end Server Configuration and Security 19 Configuring NNTP Services 31 Troubleshooting Client Connectivity By Using Telnet 37 Lab A: Creating and Configuring an IMAP4 Virtual Server 38 Review 44 Module 11: Accessing Microsoft Exchange 2000 with Outlook Web Access Overview 1 Introduction to Outlook Web Access 2 Examining Outlook Web Access Components and Process 8 Lab A: Sending E-mail Messages by Using Outlook Web Access 15 Configuring an HTTP Virtual Server 21 Securing Outlook Web Access Communications 23 Lab B: Configuring an HTTP Front-end Server 30 Review 35 Module 12: Configuring Instant Messaging Overview 1 Introduction to Instant Messaging 2 Basics of Instant Messaging 3 Instant Messaging Terminology 5 Instant Messaging Components 7 Installing and Configuring Instant Messaging 12 Instant Messaging Operations and Considerations 21 Best Practices 27 Lab A: Configuring and Using Exchange 2000 Instant Messaging 28 Review 34 Module 13: Monitoring Microsoft Exchange 2000 Overview 1 Tools for Monitoring Exchange 2000 2 Monitoring Exchange 2000 by Using the Performance MMC 5 Demonstration: Configuring an Alert 20 Monitoring Exchange 2000 by Using Monitoring and Status 22 Demonstration: Monitoring Hard Disk Space 29 Logging and Viewing Diagnostic Data 31 Enabling Protocol Logging 36 Lab A: Monitoring Exchange 2000 37 vi Implementing and Managing Microsoft® Exchange Server 2000 BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Review 47 Module 14: Taking the Microsoft Exchange 2000 Challenge Activity: The Exchange 2000 Challenge 1 Implementing and Managing Microsoft® Exchange Server 2000 vii BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY About This Course This section provides you with a brief description of the course, audience, suggested prerequisites, and course objectives. Description Course 1572A provides students with the knowledge and skills necessary to install and configure Exchange 2000. This course provides a significant amount of hands-on labs that allow students to become proficient in the skills needed to deploy and manage Exchange 2000. This 5-day instructor-lead course also provides prerequisite knowledge and skills required for course 1573, Designing Microsoft Exchange 2000 for the Enterprise . Audience This course is intended for IT professionals who will implement and manage Exchange 2000. Candidates for this course operate in medium to very large computing environments, that typically have multiple physical locations, mixed client connection protocols, and internet messaging connectivity. The administrator typically performs day-to-day Exchange 2000 operations, and understands the ramifications of changes to Exchange 2000 Server configurations. Some common tasks for this role include implementing the design and deployment plan, installing servers, creating administrative and routing groups, setting permissions on Public Folders, creating policies, mail-enabling users, and resetting passwords. Student Prerequisites This course requires that students meet the following prerequisites: ! Working knowledge of Windows 2000. ! Successful completion of course 1560B, Updating Support Skills from Windows NT 4.0 to Windows 2000 or 2154A, Implementing and Administering Microsoft Windows 2000 Directory Services, or equivalent working knowledge. ! Working knowledge of networking, including TCP/IP, DNS, and IIS. ! Working knowledge of Internet protocols, including POP3 or IMAP4, SMTP, HTTP, and NNTP. ! Knowledge of Microsoft Exchange Server 5.5 is beneficial. viii Implementing and Managing Microsoft® Exchange Server 2000 BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Course Objectives After completing this course, the student will be able to: ! Describe the main features of Exchange 2000 and how Exchange 2000 integrates with Windows 2000. ! Prepare for an Exchange 2000 installation, install Exchange 2000, and verify that the install was successful by confirming the proper Exchange 2000 services started. ! Assign administrative roles to users and groups, grant and delegate permissions to administrators, manage administrative permissions, and use system policies to manage Microsoft ® Exchange 2000 objects. ! Create and manage storage groups and stores by using Exchange System Manager, and enable full-text indexing to enhance searching capabilities. ! Create, configure, and manage stores and storage groups. ! Manage permissions on public folders, manage public folder replication, and set policies on public folders. ! Configure recipients with multiple SMTP addresses, an SMTP virtual server, an SMTP connector, and identify the tools for troubleshooting SMTP connectivity. ! Create a routing group in native mode and mixed mode, and identify the different types of connectors that can be used to connect routing groups. ! Describe the message flow, message routing, and route selection in Exchange 2000, describe the functionality of the link state table and the link state algorithm, and enable message tracking, including subject logging and display. ! Configure IIS components, front-end and back-end servers, and configure protocols, including IMAP4, POP3, LDAP, NNTP, and troubleshoot client connectivity. ! Identify the components of Outlook Web Access and describe how they work together to process client requests, configure HTTP virtual servers, and plan for Outlook Web Access security and deployment. ! Install and configure Instant Messaging, and identify the security considerations when implementing Instant Messaging. ! Monitor Exchange 2000 performance by using the Performance MMC, and configure Exchange 2000 monitors by using Notifications and Status. Implementing and Managing Microsoft® Exchange Server 2000 ix BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Course Timing The following schedule is an estimate of the course timing. Your timing may vary. Day 1 Start End Module 9:00 9:30 Module 0: Welcome 9:30 10:30 Module 1: Introduction to Microsoft Exchange 2000 10:30 10:45 Break 10:45 11:45 Module 2: Installing Microsoft Exchange 2000 11:45 12:45 Lunch 12:45 2:00 Lab A: Installing Microsoft Exchange 2000 2:00 2:15 Break 2:15 2:45 Module 3: Administering Microsoft Exchange 2000 2:45 3:00 Lab A: Creating a Mail-Enabled User Account 3:00 3:15 Module 3: Administering Microsoft Exchange 2000 continued 3:15 3:30 Lab B: Setting Security on Administrative Groups 3:30 3:45 Module 3: Administering Microsoft Exchange 2000 continued 3:45 4:00 Lab C: Managing Address Lists in Exchange 2000 4:00 4:30 Day 1 Review Day 2 Start End Module 9:00 10:30 Module 4: Creating and Managing Storage Groups and Stores 10:30 10:45 Break 10:45 11:15 Lab A: Creating Storage Groups and Multiple Exchange 2000 Databases 11:15 11:45 Lab B: Building a Full-Text Index 11:45 12:45 Lunch 12:45 1:45 Module 5: Creating and Managing Recipient Objects 1:45 2:00 Lab A: Managing Exchange 2000 Recipient Objects 2:00 2:15 Lab B: Creating a Recipient Policy 2:15 2:30 Lab C: Creating and Applying a Mailbox Store Policy 2:30 2:45 Break 2:45 3:45 Module 6: Creating and Managing Public Folders 3:45 4:00 Lab A: Creating and Configuring Public Folders 4:00 4:15 Lab B: Replicating Public Folder Data 4:15 4:30 Lab C: Creating and Using Public Folder Trees 4:30 5:00 Day 2 Review x Implementing and Managing Microsoft® Exchange Server 2000 BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Day 3 Start End Module 9:00 10:00 Module 7: SMTP in Microsoft Exchange 2000 10:00 10:15 Lab A: Creating an SMTP Virtual Server 10:15 10:30 Break 10:30 11:00 Module 7: SMTP in Microsoft Exchange 2000 continued 11:00 11:30 Lab B: Creating SMTP Connectors 11:30 12:30 Module 8: Message Routing 12:30 1:30 Lunch 1:30 2:15 Lab A: Creating Routing Groups and Routing Group Connectors 2:15 2:30 Break 2:30 4:15 Module 9: Message Flow 4:15 4:45 Lab A: Analyzing Message Flow in Exchange 2000 Day 4 Start End Module 9:00 9:30 Day 3 Review 9:30 10:30 Module 10: Configuring Internet Protocols 10:30 10:45 Break 10:45 11:15 Lab A: Creating and Configuring an IMAP4 Virtual Server 11:15 11:45 Module 11: Accessing Microsoft Exchange 2000 Using Outlook Web Access 11:45 12:00 Lab A Sending E-mail Messages by Using Outlook Web Access 12:00 1:00 Lunch 1:00 1:30 Module 11: Accessing Microsoft Exchange 2000 Using Outlook Web Access continued 1:30 2:00 Lab B: Configuring an HTTP Front-End Server 2:00 2:15 Break 2:15 3:00 Module 12: Configuring Instant Messaging 3:00 3:30 Lab A: Configuring and Using Exchange 2000 Instant Messaging 3:30 4:00 Day 4 Review Day 5 Start End Module 9:00 10:00 Module 13: Monitoring Microsoft Exchange 2000 10:00 10:30 Lab A: Configuring Monitoring Services 10:30 10:45 Break 10:45 11:45 Module 14: Taking the Microsoft Exchange 2000 Challenge 11:45 12:15 Day 5 Review [...]... course, including additional reading, review and lab answers, lab files, multimedia presentations, and courserelated Web sites BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY xii Implementing and Managing Microsoft® Exchange Server 2000 Student Materials Compact Disc Contents The Student Materials compact disc contains the following files and folders: ! Default.htm This file opens... ONLY Implementing and Managing Microsoft® Exchange Server 2000 xiii Document Conventions The following conventions are used in course materials to distinguish elements of the text Convention Use # Indicates an introductory page This symbol appears next to a topic heading when additional information on the topic is covered on the page or pages that follow it bold Represents commands, command options, and. . .Implementing and Managing Microsoft® Exchange Server 2000 xi Trainer Materials Compact Disc Contents The Trainer Materials compact disc contains the following files and folders: ! Default.htm This file opens the Trainer Materials Web page ! Readme.txt This file contains a description of the compact disc contents and setup instructions in ASCII format (non-Microsoft... indicates commands on menus and buttons, dialog box titles and options, and icon and menu names italic In syntax statements or descriptive text, indicates argument names or placeholders for variable information Italic is also used for introducing new terms, for book titles, and for emphasis in the text Title Capitals Indicate domain names, user names, computer names, directory names, and folder and file... reading, review and lab answers, lab files, multimedia presentations, and courserelated Web sites ! Readme.txt This file contains a description of the compact disc contents and setup instructions in ASCII format (non-Microsoft Word document) ! AddRead This folder contains additional reading pertaining to this course ! Answers This folder contains answers to any questions in the modules and hands-on labs... file name in a dialog box or at a command prompt ALL CAPITALS Indicate the names of keys, key sequences, and key combinations — for example, ALT+SPACEBAR monospace Represents code samples or examples of screen text [] In syntax statements, enclose optional items For example, [filename] in command syntax indicates that you can choose to type a file name with the command Type only the information within... modules and hands-on labs ! Fonts This folder contains fonts that are required to view the Microsoft PowerPoint® presentation and Web-based materials ! Labfiles This folder contains files that are used in the hands-on labs These files may be used to prepare the student computers for the hands-on labs ! Media This folder contains files that are used in multimedia presentations for this course ! Mplayer This... configuration, instructions for using the automated classroom setup scripts, and the Classroom Setup Checklist ! Errorlog This folder contains a template that is used to record any errors and corrections that you find in the course ! Fonts This folder contains fonts that are required to view the Microsoft PowerPoint® presentation and Web-based materials ! Mplayer This folder contains files that are required . Taking the Microsoft Exchange 2000 Challenge Activity: The Exchange 2000 Challenge 1 Implementing and Managing Microsoft® Exchange Server 2000 vii BETA. features of Exchange 2000 and how Exchange 2000 integrates with Windows 2000. ! Prepare for an Exchange 2000 installation, install Exchange 2000, and verify