Elementary English for Tourism: LESSON 5 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack want to go out for dinner so they ask Leo to recommend a good restaurant. He suggests they go to the Golden Lotus. At the restaurant, Jean finds them a table and takes their drink orders. Language Point - Short answers Here are some guests’ questions followed by short answers for you to read out loud. Remember, sometimes it’s better to say more than yes or no so your answer is not too abrupt. The first word of the question will help you with the answer. Read them out loud. Will dinner be served at 8 p.m.? Yes it will. Is there a gymnasium on the 5th floor? Yes there is. Do you have an iron in each room? Yes we do. Have you got any messages for me? Yes I have. Can you book me a taxi for tomorrow please? Yes I can. Language Point- Making recommendations Here are some model phrases for making recommendations. When you use the modal verbs can or may, they are followed by the infinitive. Similarly, when you use if to make a recommendation, use an infinitive verb. The key words are in bold. Read them out loud. I can recommend the Golden Lotus. It is famous for its seafood. May I suggest the Pearl Garden Cabaret. It is very popular. If you like quiet restaurants, you should try the Golden Lotus. If you like to listen to music while you eat, I recommend the Pearl Garden Cabaret. EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. recommend very close restaurant famous (just) two doors down cabaret seafood within walking distance menu music decide local nearby suggest imported 2. Language Practice - Positive short answers Write possible answers in the spaces provided. Then check your answers. 1. Will lunch be served at 1 p.m.? Yes ______________. 2. Is there a bank nearby? Yes ______________. 3. Do you have tea-making facilities in each room? Yes ______________. 4. Have you got any rooms available on the 3rd floor? Yes ______________. 5. Can I have the bill please? Yes ______________. 3. Vocabulary Without referring to the notes on the previous page, choose the correct word from the box below to complete the recommendations. recommend famous like popular suggest should 1. If you _______ quiet restaurants, you __________ try the Golden Lotus. 2. May I ___________ the Pearl Garden Cabaret. It is very _____________. 3. I can _______________ the Golden Lotus. It is _____________ for its seafood. 4. If you ________ to listen to music while you eat, I ___________ the Pearl Garden Cabaret. 4. The Chant Practise saying this chant out loud. I recommend I recommend A restaurant close to here And may I suggest, May I suggest You try a local beer? Example answers: 2. 1) Yes it will. 2) Yes there is. 3) Yes we do. 4) Yes we have. 5) Yes we can. 3. 1a) like 1b) should 2a) suggest 2b) popular 3a) recommend 3b) famous 4a) like 4b) recommend LESSON 6 – Making Recommendations STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are at the Golden Lotus Restaurant. Jean gives them a menu and takes their orders. Language Pract- Describing dishes Here are some descriptions of dishes for you to read out loud. A: It all sounds good. What do you recommend? B: The Crispy Fish is very popular. It comes with a ginger sauce. A: Is the Garlic Chicken very hot? B: The Garlic Chicken is quite hot. It has chillies in the sauce. A: Could you tell me what is in the stir fry? B: The Stir Fry is a combination seafood dish. It’s delicious. A: How many people will the steamed vegetables serve? B: The Steamed Vegetables are enough for four people. A: I’d like a dish with a strong flavour. What would you suggest? B: The Beef in Black Bean Sauce is quite flavoursome. A: Do you have any dishes with tofu? B: The Vegetable Stir Fry has tofu that is marinated with soy sauce, ginger and garlic. Grammar - quite and very In the first example below, quite has a similar meaning to rather, pretty or very. Each of these words can be used as an adverb to modify the adjective. The adverbs below are in bold. Examples: The Garlic Chicken is quite good. The Chilli Crab is rather hot. The Mango Ice Cream is pretty good. (pretty is used informally here) The Beef in Black Bean Sauce is very popular. In the next example, quite means completely or absolutely. Examples: It’s quite amazing. (It’s completely amazing) It’s quite interesting. (It’s absolutely interesting) EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. appetisers boiled coconut chicken chillies crispy dishes garlic ginger order popular quite hot ready sauce sounds steamed 2. Language Practice – Describing dishes Match the start of the sentence with the correct ending. Practise saying them with your friends. 1. The Crispy Fish is very popular a two people to share. 2 The Garlic Chicken is b quite filling. 3 The Stir Fry c with our guests. 4. The Steamed Vegetables are enough for d rather hot. 5 The Beef in Black Bean Sauce is e has mushrooms, tofu and garlic. 3. Language Practice – writing sentences Below are some key words. Write sentences then say them out loud. Example: Garlic / Chicken / good The Garlic Chicken is quite good. 1. rather / busy / at / moment ___________________________________________________________________________ 2. very / well / thank ___________________________________________________________________________ 3. film / interesting ___________________________________________________________________________ 4. room / comfortable ___________________________________________________________________________ 4. The Chant Practise saying this chant out loud. Is the fish? Is the fish? Is the fish very hot? Yes, it is Yes, it is Yes, it’s very, very hot Suggested answers. 2. 1) c 2) d or b3) e 4) a 5) b or d 3. 1) He’s rather busy at the moment. 2) I am very well thank you. 3) The film was quite interesting. 4) The room is very comfortable. LESSON 7 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining at the Golden Lotus restaurant. Jean brings them their meals, but there is a problem with Mona’s chicken dish. Language Practice - Asking a guest if there’s a problem Below are some model dialogues to practise asking if there’s a problem. They also use now, straight away and right away to say that you will do something immediately. Read them out loud with a friend. A: Are you OK? B: Would you be able to fix the phone in my room? It’s not working. A: I’m sorry. I’ll go and fix it now. A: Is everything alright? B: There’s no tea and coffee in my room. A: I apologise. I’ll get you some right away. A: Is there a problem? B: Yes. My room is too cold. A: I’m sorry. I’ll see to it straight away. A: Is everything OK? B: I’ve been waiting for 25 minutes and my meal hasn’t arrived yet. A: I’m sorry. I’ll see to it right away. Grammar - ‘mix up’ Mix up is a phrasal verb. That is, a verb followed by a preposition. It is possible to separate the verb ‘mix’ from the preposition ‘up’. A mix up can mean a mistake or confusion. Here are some other examples of this phrasal verb: There was a slight mix up at the airport. (mistake) There seems to have been a mix up with the delivery. ( mistake) I sometimes mix their phone numbers up. (confusion) The guest always mixes the dishes up because they are similar. (confusion) EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. alright another apologise everything inconvenience mistake mix up no worries problem slight sorry busy 2. Vocabulary Complete the following sentences using the words from the box above. After you have checked your answers, read each sentence out loud. 1. Is _________________ alright? 2. I apologise for the ________________________. 3. I’m sorry about the ______________. The kitchen is very ________ at the moment. 3. Jumbled sentences - Without looking at the notes on the previous page, rewrite the sentences with the words in the correct order. After you have checked your answers, read each sentence out loud. 1. been seems with to have there a up order the mix ___________________________________________________________________________ 2 up phone mix I sometimes their numbers ___________________________________________________________________________ 3. was airport mix a the slight there at up ___________________________________________________________________________ 4. dishes the mixes guest the always up ___________________________________________________________________________ 4. The Chant Practise saying this chant out loud. Is there a problem? A problem with your pies? I apologise, apologise, I a-pol-o-gise! Suggested answers: 2. 1) everything 2) inconvenience 3) mistake, busy. 3. 1) There seems to have been a mix up with the order. 2) I sometimes mix their phone numbers up. 3) There was a slight mix up at the airport. 4) The guest always LESSON 8 – In the Restaurant STUDY NOTES Characters Mona: Guest Jack: Guest Jean: Waitress The story Mona and Jack are dining at the Golden Lotus restaurant. They have just finished their meals and Jean gives them the bill. Mona queries an amount on the bill then pays for their meals. Pronunciation Below are some models for ‘Would you like’ questions. When we say would you, it sounds like one word instead of two. In spoken English, the two words are linked together. Practise saying would you as one word and use the rising intonation at the end of the question. Read the following questions out loud. Example: Would you like something to drink? w _ _ u: like something to drink? Would you like to see a menu? Would you like to order now? Would you like steamed vegetables or rice with that? Would you like anything else? Would you like the bill? Expression – Let me see Let me see is another way of saying, ‘Let me check’. When Mona asks what the extra $2 is for, Jean says, “Let me see. Ah, that’s for the use of the towels”. Here are some other examples of ‘Let me see’ in context. A: Would it be possible to stay another night in the same room? B: Let me see. Ah, yes. That’s fine. A: Could you tell me what time the restaurant opens for dinner? B: Let me see. It’s open from 6 p.m. EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. bill change delicious dessert extra glad menu tip towels 2. Vocabulary Choose a correct word from the box above to complete the sentences. 1. Could I please see the ___________menu? 2. The extra $2 was for the ____________. 3. Thank you. The Crispy Chicken was _______________. 4. Could we have the _______ now please? 3. Language Practice – Would you like…? Without looking at the previous page, write questions from the following key words. 1. like / see / menu? _______________________________________________ 2. would / order / now? _______________________________________________ 3. you / steamed / vegetables / rice / that? ____________________________________________ 4. would / anything / else? _______________________________________________ 5. like / bill? _______________________________________________ 4. The Chant Practise saying this chant out loud. Would you like? Would you like? Coffee or tea? Thank you Thank you I’d like a cup of tea! Suggested answers: 2. 1) dessert 2) towels 3) delicious 4) bill 3. 1) Would you like to see a menu? 2) Would you like to order now? 3) Would you like steamed vegetables or rice with that? 4) Would you like anything else? 5) Would you like the bill? LESSON 9 – Giving Directions STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Mona and Jack want to go shopping. They ask the hotel receptionist, Leo, for directions. Language – Giving Directions Look at the following directions and diagrams. Read them out loud. Turn right at the next street. Turn left when you get to the park. Go straight ahead until you see a shoe shop. Cross the street to the newsagent. There’s a café next to the newsagent. Keep walking down the street for about five minutes. You’ll find the bank between the cinema and the restaurant. Cafe Newsagent Cinema Restaurant Bank Shoe Shop Newsagent EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. cab cross find left major mall outside pleasure set shopping centre taxi traffic lights 2. Language Practice - Giving Directions Without looking at the previous page, match the following directions with the correct diagram. After you have checked your answers, read them out loud. Then practice giving directions with a friend. 1. straight ahead a. 2. down b 3. right c 4. next to d 5. cross the street e 6. between f 7. left g 3. The Chant Practise saying this chant out loud. Where to? Where to? Don’t worry, I know the way. Nice to meet you Nice to meet you Hope you enjoy your stay! Cafe Newsagent Cinema Restaurant Bank Shoe Shop Newsagent Suggested answers. 2. 1) c 2) f 3) a 4) e 5) d 6) g 7) b LESSON 10 – Giving Directions STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Joe: Taxi driver The story Mona and her father, Jack, take a taxi ride with Joe, the driver. Language Practice -Small talk When Mona and Jack get in the taxi, Joe asks them some questions to start a conversation. These types of questions about common interests are sometimes called small talk. When you have just met someone, it is better not to ask them personal questions. For example, questions about age, marital status, income and family may be too personal for some Australians. Below are some model questions that are suitable for small talk. Read them out loud. Where are you from? How long will you be staying? Have you been here before? Do you enjoy travelling? What do you do? Is it difficult to find a job in your country? Do you like sport? Language Practice - Contractions using will As we learnt in lesson 10, “that’ll be” is a short way of saying “that will be”. Here are some other examples of contractions using will. Read them out loud. I’ll get this. He’ll be back at 6 p.m. It’ll take about half an hour. We’ll see you on Thursday. You’ll be here in time for dinner. They’ll wait for you in the lobby. That’ll be ten dollars thanks. EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. change driver entrance here keep know little long main stay quick worry 2. Language Practice - Small talk Create questions from the following words. 1. where / from? _________________________________________ 2. like / weather / here? _________________________________________ 3. how / will / staying? _________________________________________ 4. have / been / before? _________________________________________ 5. do / sport? _________________________________________ 3. Vocabulary Choose the correct word from the box at the top of this page to complete the sentences. Not all of the words will be used. 1. How long would you like to _________? 2. The _____________to the museum is in Main Street. 3. Do you ___________what time he’ll be back? 4. Thank you. You can keep the _____________. 5. How ________ does it take to get there by train? 4. The Chant Practise saying this chant out loud. Where to? Where to? Don’t worry, I know the way. Nice to meet you Nice to meet you Hope you enjoy your stay! Suggested Answers: 2. 1) Where are you from? 2) Do you like the weather here? 3) How long will you be staying? 4) Have you been here before? 5) Do you like sport? 3. 1) stay 2) entrance 3) know 4) change 5) long LESSON 11 – Shopping STUDY NOTES Characters Mona: Guest Mai: Shop Assistant The story Mona is shopping for a shawl. She is helped by the shop assistant, Mai. Grammar –It is (it’s) or They are (they’re) We use “it is” or “it’s”, when referring to a single item. “They are” or “they’re”, is used for two or more items or plural nouns. The following nouns are all plural in English. Some Australian slang, (informal language) has also been included. bathing costume (formal) bathers (informal) cossie (informal) jeans pyjamas (formal) p j’s (informal) jim jams (informal) shorts sunglasses (formal) sunnies (informal) shades (informal) Language Practice - Describing goods There are a number of ways you can describe goods. Below are some examples that use “it is” and ‘they are”. Read them out loud. A: What is the fabric used in the shawl? B: It’s one hundred per cent cotton. A: Why are the pyjamas so expensive? B: They’re pure silk. A: Why are the shoes so expensive? B: They are handmade. A: Do these ties come in different colours? B: Yes, they come in blue, green or red. EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. cotton dollar expensive handmade mirror nice price pure shawl silk (to) suit try 2. Language Practice – It is (it’s) or They are (they’re) Read the following key words and write a question and a response. Use “It’s” or “They’re” in your answers. Example: how / shawl / $55.50 How much is the shawl? It’s $55.50. 1. how / watch / $80 ___________________________________________________________________________ 2. how / sunglasses / $60 ___________________________________________________________________________ 3. how / bathers / $130 ___________________________________________________________________________ 3. Vocabulary Choose a word from the box above to complete each of the sentences. When you have checked your answers, say them out loud. 1. It’s a _________ shawl. Is it pure silk? 2. The shoes are very comfortable. They are _________________. 3. You can _____ them on, if you like. They’re one hundred per cent cotton. 4. Those sunglasses _______ you better. They’re the right colour. 4. The Chant Practise saying this chant out loud. Have you got Have you got Have you got one in blue? Here you are Here you are That colour suits you Suggested Answers: 2. 1). How much is the watch? It’s $80. 2) How much are the sunglasses? They’re $60. 3) How much are the bathers? They’re $130. 3. 1) nice 2) handmade 3) try 4) suit LESSON 18 – Out on the Ferry STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest The story Leo takes Jack and Mona on the ferry. Language Practice – Asking for repetition and addressing a mistake Below are some model dialogues for asking for repetition and addressing a mistake. Read the dialogues with a friend. A: What’s it called? B: It was built in 1675 A: No, I said what’s it called? B: I’m sorry, I misunderstood. It’s the summer palace. A: Thanks. A: Could you please make the booking for 6? B: OK. And what time would you like? A: 6. 6 p.m. B: Sorry, I thought you meant six people. A: No, the booking will be for two people. A: Do you have a copy of the itinerary? B: Could you repeat that please? A: Do you have a copy of the itinerary? B: Oh, I thought you said something else. Yes. Here you are. A: Thanks A: What time does the tour start tomorrow? B: Sorry, I didn’t catch that. A: What time does the tour start tomorrow? B: 9 a.m. A: Good. I’ll see you then. Vocabulary – Following safety procedures Each hotel should have instructions on health and safety procedures to follow whilst at work. It is important that you learn them. Below are some examples of vocabulary associated with health and safety. Look up the meaning and pronunciation of these words in your dictionary. bomb threat earthquake electric shock electric shock emergencies evacuation fire first aid gas leaks illness manual handling and lifting natural disasters personal safety storage working hours EXERCISES 1. Key vocabulary Look up the meaning and pronunciation of these words in your dictionary. beautiful cake careful delicious dolphin egg yolks hat misunderstood repeat save say seeds sesame slowly traditional walnuts 2. Language Practice – Asking for repetition and addressing a mistake Read the following key words and write a sentence to practice asking for repetition and addressing a mistake. Example: sorry / misunderstood I’m sorry, I misunderstood 1. sorry / meant / six / people ___________________________________________________________________________ 2. repeat / please ___________________________________________________________________________ 3. oh / something / else ___________________________________________________________________________ 4. sorry / didn’t / that ___________________________________________________________________________ 3. Vocabulary Choose a word from the box in 1. above to complete each of the sentences. When you have checked your answers, say them out loud. 1. This moon cake is _____________________. 2. Is that a ____________________ swimming next to the boat? 3. Tonight we are going out for a _________________ dinner. 4. The Chant Practise saying this chant out loud. I’m sorry I’m sorry I misunderstood. Try this Try this Traditional food. Suggested Answers: 2. 1) Sorry, I thought you meant six people. 2) Could you repeat that please? 3) Oh, I thought you said something else. 4) Sorry, I didn’t catch that. 3. 1) delicious 2) dolphin 3) traditional or delicious LESSON 23 – Checking Out STUDY NOTES Characters Leo: Receptionist Mona: Guest Jack: Guest Justine: Hotel Manager The story Mona and Jack arrive at the reception desk with their baggage to check out. Language Practice – ‘to go’ and ‘going to’ Below are some short dialogues. Read them out loud and stress the words in bold. Practise the intonation at the end of the questions. A: Where are you going tomorrow? B: We’re going to the city. A: Great. What are you going to do there? B: We’re going to go shopping. I want to buy some presents for my family. A: What are you going to do on Thursday? B: We’re going to catch the bus to the beach. A: Are you going to go swimming? B: Yes. If the water is warm enough. A: What are your plans for Saturday? B: I’d like to go sight seeing A: Perhaps you should go on a tour. B: That’s a good idea. [...]... Health and safety Health and safety Health and safety first Suggested Answers: 2 1)c 2)a 3)d 4)e 5)b 3 1) employer 2) flexible 3) resume 4) experience 1 I Chú thích Elementary English for Buseness: BÀI 5 – Gặp gỡ lần đầu Nhân vật Harvey Judd: Chief Purchasing Officer – Hale and Hearty Foods Trưởng Phòng Thu Mua của Hale and Hearty Foods Victoria Song: Assistant International PR Manager – Hale and Hearty... more examples of such questions and sample responses Read them out loud A: Would you compromise your own safety for the comfort of your guests? B: I would make sure I know the health and safety requirements associated with my position and follow hotel procedures A: What would you do if one of our guests was very upset? B: I would try and find out why the guest was upset and offer my help to calm them... you do if there was a fire in the hotel? B: I would report the fire and follow the hotel evacuation procedure to ensure that all the guests were safe A: If you were interviewing someone for this position, what type of person would you look for? B: I would want someone who is reliable, friendly, capable and honest A: If you are selected for this position, can you describe how you would approach your work... I would try and find out why the guest b study it until I could work independently 3 I would report the fire and follow the hotel evacuation procedure c requirements associated with my position and follow hotel procedures 4 I would want someone who is reliable, friendly, d to ensure that all the guests were safe 5 I would write a checklist of everything I needed to learn and e capable and honest 3... pay attention to details and I’m patient I’m very thorough and I work well in a team I have a good sense of humour and I’ve been told that I put guests at ease My current boss says I’m very efficient and I’m always punctual Q: What weaknesses do you have? I’m a perfectionist so I sometimes stay back at work to check everything is OK I need to improve my range of vocabulary in English, so I’m studying... with Justine, the manager of the Plaza Hotel Vocabulary – strengths and weaknesses Here are some examples of how you can describe your strengths and weaknesses in an interview When you are asked a question about your weaknesses, it is best to mention a skill or trait that does not affect your performance at work Look up the meaning and pronunciation of any new words in your dictionary Stress the words... phrasal verbs Each of them has a different meaning I will look into it for you (investigate) Would you like to look at the menu? (read) I could look up the number now, if you like (look for the information in a book) Look out! That suitcase looks like it might fall on you (be careful) EXERCISES 1 Key vocabulary Look up the meaning and pronunciation of these words in your dictionary bill cleaning client... Diễn biến câu chuyện The Beverage Exhibition is in full swing Victoria has learnt that Lian and Lok are coming to the exhibition so she is out looking for them instead of helping Harvey with the Hale and Hearty stall Lian and Lok find their way to the stall and sit with Harvey Giao tiếp trong kinh doanh cũng như trong đời sống hàng ngày, nếu tỏ ra lịch sự được thì vẫn tốt hơn cả Vậy nên khi nào mà bạn... can call me Steve! BÀI 6 – Gặp gỡ lần đầu (tiếp) 1 I Chú thích Nhân vật Harvey Judd: Chief Purchasing Officer – Hale and Hearty Foods Trưởng Phòng Thu Mua của Hale and Hearty Foods Victoria Song: Assistant International PR Manager – Hale and Hearty Foods Giám đốc Giao tế Ngoại vụ của Hale and Hearty Foods Lian: Co-owner of a modest but quality family tea plantation Người đồng sở hữu một trang trại gia... khác: They’d better leave before it starts to rain I’d better call them before the weekend ''Bit'' cũng có nghĩa là một phần Ví dụ như khi có công việc của cả nhóm thì bạn phải làm your bit (phần việc) của mình 1 II Bài tập 2 1 Những từ mới quan trọng trong bài Hãy dùng từ điển để tra nghĩa và cách phát âm của những từ dưới đây Từ mới Phát âm Nghĩa expand fishing holiday hotel information map pale tours . costume (formal) bathers (informal) cossie (informal) jeans pyjamas (formal) p j’s (informal) jim jams (informal) shorts sunglasses (formal) sunnies (informal). Language Practice – Asking for repetition and addressing a mistake Below are some model dialogues for asking for repetition and addressing a mistake. Read