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A Congruence Model Output System Unit Individual Output System Unit Individual Formal Organization Formal Organization Informal Organization Informal Organization People People Wor[r]
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(2)CHAPTER ELEVEN
Characteristics of the
Characteristics of the
Situation
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McGrawưHill/Irwin â2002TheMcGrawưHillCompanies,Inc.,AllRightsReserved.
CurrentResearchThatExploresHow
SituationalFactorsAffectLeadersBehaviors
ã Roletheory
• Multipleinfluence model
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Leadership Is a Process, Not a Position
Followers
Leader
Situation
(5)11ư5
McGrawưHill/Irwin â2002TheMcGrawưHillCompanies,Inc.,AllRightsReserved.
NewOperatingAssumptionsOf theInformationAge
ã Cross Functions – Organizations operate with
integrated business processes that cut across departments
• Links to customers – Today’s organization’s integrate
supply, production, and delivery processes and realize enormous improvements in cost, quality, and response time.
• Customer segmentation – Informationage companies
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New Operating Assumptions Of the Information Age, continued
• Global scale – Companies compete against the best
companies throughout the entire world.
• Innovation – Companies must be masters at anticipating
customers’ future needs, innovating new products and services, and rapidly deploying new technologies into efficient delivery processes.
• Knowledge workers – All employees must contribute
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