Internship Report Department Of Foreign Languages  VINH UNIVERSITY DEPARTMENT OF FOREIGN LANGUAGES STUDENT INTERNSHIP REPORT Supervisor Student’s full name Student’s ID Class : Mrs Cao Thi Phuong : Le Quang Vu : 0957514265 : 50B1 Nghe An, April 2013 Lê Quang Vũ - 50B1 Internship Report Department Of Foreign Languages  ACKNOWLEDGEMENT For the completion of this internship, I have been fortunate to receive invaluable contributions from many people First of all, I would like to express sincere thanks to my supervisor, Mrs.Cao Phuong who has contributed to my success in the internship for her advices and enthusiastic instructions Secondly, I would like to thank all my teachers at the Department of Foreign Language, Vinh University for the helps and guidance that they have given me I would like to thank the librarians in Vinh University library for permission to include copyrighted their document Thirdly, I owe my gratitude to all staffs in International Travel Center - Nghe An Tourism joint-stock Company, where I took my internship for their assists, hospitality, and friendliness In particular, I wish to give my special thanks to Mr Ta Khac Uyen and Mr Truong, for their instructions and counsels on my works Finally, this dissertation would not have been possible without my fellows and my family who were always beside me They supported me a lot during this internship Nghe An, April 2013 Le Quang Vu Lê Quang Vũ - 50B1 Internship Report Department Of Foreign Languages  TABLE OF CONTENTS PART I: OVERVIEW OF THE COMPANY’S ORGANIZATION 1.1 Name and Address of Company I practiced at Nghe An Tourism Joint-Stock Company located at no 13, Quang Trung Street, Vinh city, Nghe An province Phone Number: 0383844298 – 0383844825 Fax: 0383844825 – 03833843635 Email: ngheantour@.vnn.vn Website: www.ngheantourism.net 1.2 Mission & Functions of Company The company was established on July 15, 2005 It was granted a license to operate multiple functions business including: Domestic and international travel, transportation of domestic and international tourists, travel services business, office Lê Quang Vũ - 50B1 Internship Report Department Of Foreign Languages  leasing and finance and purchasing food technology, personal and family belongings, metals, agricultural products It was the first company in Nghe An Central and Northern provinces licensed about international travel During the operation and development of the company, the company’s function is "Travel business is leading mission-critical" The company organized thousands of tours from Laos – Thailand for tourists to visit Vietnam and vice versa The company organized many delegations of Ho Chi Minh City - Ha Noi - Thanh Hoa - Ha Tinh - Hai Phong - Nghe An arriving Laos and Thailand Up to now, travel operations of company always are effective in area The company had good trained tour guides who are young, enthusiastic They have professional skills It helps the operation of the company develop In recent years, travel operations of the company have reached good achievements Annual revenue reached high growth rate, interest rate accounted for 60% of the market in Nghe An In addition, the company concentrated in improving the quality and effectiveness of other travel services such as hotel, restaurant and commercial business They were Song Lam Hotel, Bong Sen Hotel and some other Departments 1.3 Structure of Company Annual general meeting General Assembly Board of Supervisors Executive director board Lê Quang Vũ - 50B1 Internship Report Business Department Bong Sen Hotel Department Of Foreign Languages  Organization– Administrative Department Quang Trung Restaurant Accounting - Finance Department Song Lam Hotel Venture Fashion store Wholesale stalls Executive relationship Supervision relationship Functional relationship The Staffs: - General Director: Nguyen Duc Hien - Chief Personnel officer: Nguyen Tien Thanh - Director Centre for International Travel: Ta Khac Uyen - Deputy Director of international travel: Phan Dinh Nho - Business Managers: Hoang Van Truong - Domestic tourism leader : Phan Thi Van Anh - Tourist heads overseas : Dao Van Ngoc - Marketing head : Ho Van Ta - Tour operator: Nguyen Thi Thuy Duong * GLP (Golden Lotus Plus) center: - Director: Dang Thanh Tam - Domestic tourism leader: Nguyen Van Hien - Market leader: Nguyen Xuan Tung - Tour operator: Nguyen Thi Huong Chau Lê Quang Vũ - 50B1 Internship Report Department Of Foreign Languages  1.4 Summary of the duties and responsibilities performed by the intern of Company It was my honor to take my internship when I practiced at Nghe An Tourism Joint-Stock Company I practiced at Travelling Group My duty at market segments was a tour guide I received and recorded information of customers, shared specific information such as: name, age, address, tours, and price and investigated customer ideas about the quality of the tour Sometimes, I was notified to accompany the delegation in some short tours in a few days to learn more about business travel and tour guide PART II: PRACTICUM EXPERIENCES 2.1 What I have done I took my internship at International Travel Center - Nghe An Tourism Company from February 18th, 2013 to April 13th, 2013 I worked in the Center of International Travel Firstly, in my internship process, Mr Truong (Sales Manager of company) guided me I also got to know about Mr.Uyen (the director of International Travel Centers) Moreover, I got to know about how to work of this center Furthermore, I attended some talks of the staff of the center I also learnt some specific works in the center Besides, I received the previous contracts the company to reference I worked as a tour guide I joined some tours such as Hue – Da Nang - Hoi An: • Day Thanh Chuong - Da Nang - At 6:30 The guide picked up at the Da Nang travel, had lunch at a restaurant along the way - 5:10 We arrived to Da Nang, check in and rest - After the dinner, visited the Han River, Han River Swing Bridge Lê Quang Vũ - 50B1 Internship Report • • • Department Of Foreign Languages  Day Ba Na - My Khe Beach - 7:30 Visited Ba Na visited Ba Na resort by night, Vong Canh Hill, 80-yearold grapefruit trees, Debay cellar - 11 am, had lunch at restaurant - In the afternoon, went to Khe beach, visit Son Tra peninsula, beach resort in the South China Sea - 5:20 returned to the hotel to rest Day Da Nang - Hoi An - Hue - 7:30 had breakfast, sightseeing, and took souvenir photograph at Khai Dinh Tomb, it was quite beautiful - 8:20 visited the Citadel - The Forbidden City: Ngo Mon Gate, Nine Dynastic Urns - At 2:00pm, visited Thien Mu pagoda, went to shopping at Dong Ba market - after dinner, went out freely Day Hue - Thanh Chuong - pm we had breakfast and check-out Departure back to Hung Nguyen Had lunch at restaurants along the way - 16 hours, returned to Thanh Chuong 2.2 New skills acquired and skills improved I improved my specialized skill in my internship process at International Travel Center - Nghe An Tourism Company First of all, I improved communication skill This is very important As we known, communication skill is indispensable elements for all fields This factor is very important for tour guides This shows how to be the smooth transaction and travel guides I worked as a tour guide to vice for tourist travelling the tours Communication skill was essential for me in contacting with the visitors Furthermore, I improved some business skill I was guided some works by Mr Truong When I met customers to sign contracts, I had to notice my appearance I had some difficulty at the beginning pervious but I gradually became confident and have good communication Besides, I improved public speaking skill In fact, I always communicated with many tourists So I had to have strong voice In addition, I improved my translation skill I translated some contracts, some economic texts and tourism advertisements I also improved my vocabulary through translating them Translation in tourism field is not easy It is complicate progress Lê Quang Vũ - 50B1 Internship Report Department Of Foreign Languages  which involves many steps Therefore, I also learnt the steps of translation Steps in translation are establishing project, exegesis, transfer and initial draft, consultation, final draft Finally, I improved some living skills For example, I learnt how to fix some simple errors of some machines such as: fax machine, computer, and camera Sometimes tourist can be lost in tours So I had to use GPS equipment 2.3 Management techniques observed Joint-stock enterprise is a popular typical model of market economy The organizational structure of management in the company is clear separation of powers among parts It depends on the proportion of each shareholder's capital I learnt efficiency management Each employee has a different work schedule, most of the time they spent to work, although they are rarely encountered in the company The heads of departments manages their employees through their own work schedule Besides the strict management, board of directors is very close to the staff, especially for new employees and internship students They are present immediately when employees have any difficulty Through the management employees in company, I realized that the use value of each worker depends on the good management In fact, I had many experiences in management techniques They will be useful experience with me for my job in the future 2.4 Classroom skills employed Through my internship, I had the practical working experiences under guidance of experienced tour guides in the company Therefore, I know how to be successful First of all, I applied what I have learned in the lecture at Vinh University to work I applied such skills as reading and writing In fact, I read many documents and translated many travel contracts Besides, I applied such skills as listening, speaking and interpreting In fact, I worked as tour guide I had to listen and speak with the foreign tourists I also interpreted for some staffs of company who are not good at foreign language (English) to communicate with foreign tourists I concentrated my mind I also did note taking and used the chart to write main words of sentence when talking with foreigners It was easy for me to interpret, Lê Quang Vũ - 50B1 Internship Report Department Of Foreign Languages  Moreover, I applied the knowledge about Cross Cultural Communication which I learnt in Vinh University before Understanding Vietnamese and English culture, I easily interpreted the things relating to two nations' culture Furthermore, I applied the knowledge about tourism (English for tourism) I used many specialized terms in the field of tourism I knew how to choose and use the suitable and formal language when I introduced about a place to visitor I also applied public speaking skill It is very important in interpreting and other fields We should be confident and have strong voice, good preparation, clear purpose, time allowance, body language Finally, I applied my note taking skill I should have short-term memory I also should use a note taking which is suitable to me and use signs, symbols, abbreviations and keywords 2.5 Problems encountered I worked at Nghe and Tourism joint-stock Company I had many difficulties in my internship period First of all, I had to work in a complex group It was very difficult to sort of work, a reasonable time for each person in the group Secondly, I had difficulties in lacking of new words belonging to tourism In fact, I had to use the dicnationary and search on the internet much to study documents Besides, I had to ask the experienced tour guides in this company to have the accuracy information Thirdly, I did not have many opportunities to work Because there were not many tours in mu internship process Almost my time was spending to get information and experiences Furthermore, the centers hold some projects but the number of these programs in my practicing period is little To sum up, I had many difficulties in internship period I promise by myself that I will study harder to obtain my objectives in translation and interpreting 2.6 Lesson learned Through my internship period, I learned a lot of interesting and useful things First of all, I was taught that tour guide should select suitable language to introduce and explain to visitors about the cultural heritage and nature of a particular region which were recognized by authority If you want to be an experienced tour guide, I should create many opportunities to demonstrate my capabilities Lê Quang Vũ - 50B1 Internship Report Department Of Foreign Languages  However, tour guide is not easy Especially if you want to be a professional tour guide You should adjust to your work much, unstable hours, often away from home, sometimes even on holidays Becoming a professional tour guide, you had to have a lot of important factors The first thing is proficiency in foreign languages, especially having speaking many languages The second thing is perseverance, hard work and always gets along with everyone The third thing is showing real smart, agile handling for visitors to create peace of mind and trust in you Besides knowledge and skills as mentioned above, you need to have good health You have to go to many places with different weather If you not have a good stamina, you will not be able to continue your work Finally, I had many experiences about the sides in tourism You should have many new words in all fields Moreover, you should take care yourself to ensure having a good health It will help you finish your work well PART III: CONCLUSION In the internship process at the company, I have learned many useful things that I have ever known before First of all, I learned how to talk and work with customers through guidance of travel and translated the travel contracts I had to have different behaviors to work effectively Secondly, I learned how to work as a professional tour guide I knew the difficulties and hardships that they endured to achieve success Thirdly, Academic programs in university were useful for us However, it had to apply in fact Learning the knowledge in books needed to go hand in hand with the practical knowledge We constantly should learn more and more 10 Lê Quang Vũ - 50B1 Internship Report Department Of Foreign Languages  Fourthly, I knew how to choose and use suitable and formal language to introduce the landscapes to visitors Fifthly, I had many useful experiences in management technique I also broadened my knowledge about tourism, politics, culture, society, etc Fourthly, I had some practical working experiences under guidance of experienced tour guides and managers and knew how to be successful in translation and interpreting In conclusion, this internship process was very useful for me It helped me understand more about tourism and tour guides’ works PART IV: RECOMMENDATIONS I am very proud to be a student of the Department of Foreign Languages - Vinh University The contingent of teachers in the department are experienced teachers and effective teaching method, receive the support of the majority of students I have learned so many useful things from teachers However, with the later course, as conditions grow more social, teaching methods for students should also look more into realistic Besides, there should be more extroverted activities for students with more opportunities to show their bravery In fact, organized activities for students to practice in the economic entities should be implemented strictly and effectively to ensure the fairness and create more opportunities for students 11 Lê Quang Vũ - 50B1 Internship Report Department Of Foreign Languages  Moreover, department of foreign language should be more widen in teaching translation and interpreting by the way having more chances for students to practice with the foreigners living in Vinh city It will help students have good communication environment and be more confident with their abilities 12 Lê Quang Vũ - 50B1 ... Phan Thi Van Anh - Tourist heads overseas : Dao Van Ngoc - Marketing head : Ho Van Ta - Tour operator: Nguyen Thi Thuy Duong * GLP (Golden Lotus Plus) center: - Director: Dang Thanh Tam - Domestic... went out freely Day Hue - Thanh Chuong - pm we had breakfast and check-out Departure back to Hung Nguyen Had lunch at restaurants along the way - 16 hours, returned to Thanh Chuong 2.2 New skills... Vietnam and vice versa The company organized many delegations of Ho Chi Minh City - Ha Noi - Thanh Hoa - Ha Tinh - Hai Phong - Nghe An arriving Laos and Thailand Up to now, travel operations