Writing a letter to express satisfaction (or dissatisfaction) Task 1: Work in pairs and discuss the things that make you satisfied (dissatisfied) with the services provided by Thanh Ba Post Office Vocabular + securityy(n): protection + rude (a): impolite + arrogant (a): too proud, give little thought to other people + reasonable (a): fair/ not too expensive + punctual (a): not late + punctuality (n): Task 1: Table completing Things Satisfied The opening hours - Early / on time of the post office Dissatisfied - Too late / too early The quality of the equipment The security conditions of the post office The attitude of the staff - Polite / helpful / smiling - Rude / arrogant / cold The prices of the services The punctuality of delivery of letters and newspapers Example: The staff here are all helpful and polite to customers Example: The staff are sometimes a bit cold and not very helpful Task 1: Things The opening hours of the post office Satisfied Dissatisfied - Early / on time - Too late / too early The quality of the equipment - Good / well- equipped / modern - Bad / poor quality / needs repairing / backward The security conditions of the post office - Good security condition -No one keeps motorcycles or bicycles / pickpockets / - Bad security condition The attitude of the staff - Polite / helpful / smiling - Rude / arrogant / cold - Low / reasonable - (Too) high / unreasonable - Always punctual / letters are never lost - Never punctual / sometimes letters and The prices of the services The punctuality of delivery of letters and newspapers newspapers are lost Example: The staff here are all helpful and polite to customers Example: The staff are sometimes a bit cold and not very helpful Task 2: Work in pairs Discuss the questions below How many parts are there in a letter ? What you often write in each part ? What you often mention in the body of a letter to express your satisfaction or dissatisfaction? Suggestion Parts of the letter Heading (Address, date of writing) Greeting ( Dear Sir / Madam ) Body Closing Signature (Yours sincerely / faithfully) Suggestion : The body of the letter *Give reason for writing : I’m writing …… - to express my satisfaction/ dissatisfaction with some of the services offered by your post office - to tell you how satisfied /dissatisfied I am with ………… - to tell you that I am satisfied/ dissatisfied with …………… Suggestion : The body of the letter •List the things that make you satisfied or dissatisfied ( use the ideas in task ) - Some useful expressions : + I find your post office a ………………………… + I am impressed by ……………………………… + I have no complaint about ………………………… + I am satisfied with ………………………………… + I am dissatisfied with …………………………… + I complain about ……………………………… - Conjunctions : Firstly/ secondly/ finally/ furthermore/ in addition / what’s more …………… Suggestion : The body of the letter * Suggest solutions / Give comment - Suggest solutions : Example : It would be better if your post office opened until 11 pm so that customers can have more access to your services - Give comments: Example: I highly appreciate the services you’ve given (I highly comment on …………………….) I hope that your post office will offer better and better services Write a letter to the director of Thanh Ba Post Office to express your satisfaction or dissatisfaction towards the post office’s services (100 words) ... (Address, date of writing) Greeting ( Dear Sir / Madam ) Body Closing Signature (Yours sincerely / faithfully) Suggestion : The body of the letter *Give reason for writing : I’m writing …… - to... Give comment - Suggest solutions : Example : It would be better if your post office opened until 11 pm so that customers can have more access to your services - Give comments: Example: I highly