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PRINCIPLES OF BUSINESS COMMUNICATION GROUP SELF AND PEER EVALUATION No Code Name 17D17036 Hồ Thái 17D17025 Khanh Phạm Vân 17D17031 Khánh Phạm Thị 17D17007 Kim Lê Văn Kỷ 17D17001 Phùng Thị 17D17007 Thanh Lan Tạ Thanh 17D17013 Lan Trần Thị Mai 18D17032 Lan Đinh Thị 18D17032 Lành Nguyễn Thị 10 17D17025 Liên Nguyễn Phương Linh Self Peer Final Evaluation Evaluation Evaluation MEETING MINUTES Topic: Date of How to overcome common communication barriers? 06/24/2020 Time: 9:30 AM – 11 AM Meeting: Meeting Discussing the group is Meeting Purpose: assignment Leader: Attendance at Meeting Name Hồ Thái Khanh Phạm Vân Khánh Phạm Thị Kim Lê Văn Kỷ Phùng Thị Thanh Lan Tạ Thanh Lan Trần Thị Mai Lan Đinh Thị Lành Nguyễn Thị Liên Nguyễn Phương Linh Position Group member Leader Group member Group member Group member Group member Group member Group member Group member Group member Pham Van Khanh 10 members Note on time, enthusiastic on time, enthusiastic on time, neutral on time, neutral on time, neutral on time, enthusiastic on time, neutral on time, enthusiastic on time, enthusiastic on time, neutral Meeting Notes, Decisions, Issues Deciding on the outline of the assignment: Assigning tasks to each member Deciding on the due dates of tasks: - Deadline for the document: 12:00 AM 30/06/2020 - Deadline for slides: 12:00 AM 07/06/2020 Action Items Actions - Finding videos to illustrate Different cultural background Stereotyping - Designing PowerPoint slides - Presenter Assigned to Ho Thai Khanh - Analyzing and finding videos to illustrate: Pham Van Khanh A.Introduction I Definition Muddled messages C Conclusion - Presenter - Analyzing and finding videos to illustrate: Phạm Thị Kim Perceptual barriers Different cultural background - Finding videos to illustrate: Lê Văn Kỷ Wrong channel Language Physical Barriers - Presenter - Finding videos to illustrate: Phùng Thị Thanh Lan 11 Interruption 12 Gender - Presenter - Analyzing and finding videos to illustrate: Tạ Thanh Lan 10 Poor listening skills 11 Interruption 12 Gender - Analyzing and finding videos to illustrate: Trần Thị Mai Lan Stereotyping Wrong channel - Analyzing and finding videos to illustrate: Đinh Thị Lành Language Physical Barriers - Analyzing and finding videos to illustrate: Emotional Barriers Lack of feedback Nguyễn Thị Liên - Finding videos to illustrate: Emotional Barriers Lack of feedback 10 Poor listening skills - Presenter Nguyễn Phương Linh TABLE OF CONTENTS A Introduction B Communication barriers and Solutions to overcome them I Definition Communication .2 Communication barriers .2 II Types of communication barriers Muddled messages 2 Perceptual barriers Different cultural backgrounds .6 Stereotyping Wrong channel .10 Language 12 Physical barriers 14 Emotional barriers .17 Lack of feedback 18 10 Poor listening skills 20 11 Interruptions 23 12 Gender 24 C Conclusion 28 REFERENCES 29 A Introduction The study of communication is important because every aspect of human life involves some form of direct or indirect communication Today, communication has gone from individual levels of conversing to mass communication People rely upon verbal and non-verbal communication in their interaction with families, coworkers and peers This implies that every person is communication skills affect both personal and organizational effectiveness (Brun, 2010; Summers, 2010) However, communication can occasionally break down or be impeded by barriers These barriers stem from a variety of sources, whether they be from some conflict or an inability of the person to properly express what is on his mind Understanding these barriers can be a positive step in overcoming them This study is an attempt to summarize different types of common barriers in our daily communication, as well as strategies for overcoming them To begin, our group will define what is meant by communication and communication barriers Following this, 12 common barriers to communication, and ways to improve communication effectiveness will be carefully examined with examples to illustrate Our purpose in writing this paper is to help readers have a better understanding of how to hold an effective conversation in both their personal and professional lives B Communication barriers and Solutions to overcome them I Definition Communication Communication can be defined as a process of sending and receiving information among people It is a way of reaching others by transmitting ideas and thoughts, feelings and values Communication barriers Communication barriers are obstacles in communication process that prevent effective exchange of ideas or thoughts These barriers interrupt the flow of communication from the sender to the receiver, thus making communication ineffective II Types of communication barriers Muddled messages a Features Muddled messages are a barrier to communication because the sender leaves the receiver unclear about the intent of the sender Muddled messages have many causes The sender may be confused in his or her thinking Speakers who not speak precisely and clearly about their topic, whatever it may be, run the risk of confusing the receiver of the message The use of language may differ from person to person, especially when it comes to slang, formal language, or other non-literal ways of speaking The message may be little more than a vague idea Messages that are ambiguous and imprecise may be interpreted wrongly b Solutions If you often find that people seem to misunderstand your intent or messages, particularly in face-to-face discussions, often look perplexed and often have to ask questions of you because they not understand, start looking to the quality of the messages you send, and start slowing down and paying attention to what you say Feedback from the receiver is the best way for a sender to be sure that the message is clear rather than muddled Clarifying muddled messages is the responsibility of the sender The sender hoping the receiver will figure out the message does little to remove this barrier to communication c Examples - Example 1: The problem may be semantics, e.g., note this muddled newspaper ad: "Dog for sale Will eat anything Especially likes children Call 888-3599 for more information." Comments: There are two ways to interpret this message: "The dog likes eating children” or “The dog likes children” This ambiguous and statement can be hilarious yet confusing to potential buyers Recommendations: The sender needs to make a clear message: "Dog for sale Will eat anything Especially likes being with children Call 888-3599 for more information." - Example 2: + Description: A funny video from the series “Friends” (Season Episode 13) illustrates muddled messages The woman (Rachel) wanted to ask the man (Joshua to go to the Nicks game with her However, the man misunderstood her message and thought she gave the two tickets to him so that he and his nephew can go watch the game + Comments: The reason why the man misunderstood the woman is that she made an unclear message After hearing his response, although she realized he misinterpreted her intention, she did not explain it to him + Recommendations: To improve this communication effectiveness, the woman should have made a clearer statement by emphasizing that she wanted him to go with her to the game in the first place Or after his unexpected response, she should have clarified it to him Perceptual barriers a) Features Perception is the way people perceive or give meaning to their environment Perceptual barriers occur because the interpretation of the same message varies according to how each individual is perception is influenced by their experience, socio-cultural background, educational level, attitudes, and beliefs, and a range of acquired skills or expectations When communicating, we consciously or unconsciously determine what messages we concentrate on or screen out, as well as how the selected information is organized and interpreted This process is called "perceptual selection" If the senders’ and receivers’ perceptions are not aligned, it can be a significant source of barrier in the communication process Perceiving subjects through the lens of our own unique life experiences or "conditioning" may lead to assumptions, stereotyping and misunderstandings of others whose experiences differ from our own b Solutions To avoid perceptual barriers, it is essential to raising our awareness of our own values, beliefs, and attitudes and how they affect our perception We also need to improve our understanding of, and sensitivity to, others This is primarily sender-focused which means that it is the supplier of information who is to be more aware and empathic It is important that we empathize with one another by trying to understand how others could view things differently than we By breaking down and questioning our assumptions about others, we can bridge the communication gaps that arise because of our natural perceptual differences Practice positive body language: The nonverbal aspects of our interactions with others (such as posture, eye contact, and body stance) can communicate a lot about how confident, interested, or engaged you are in a conversation or topic Because body language can be easily influenced by stress or tiredness, it is important that you stay in tune with how your physical behaviors could be misinterpreted Practice positive body language when communicating with others to ensure that you are not unintentionally disrespecting those around you or sending a wrong message c Examples - Example 1: Case study: Andy has a new idea for a marketing campaign that he is really excited about She needs his teammate Beth is design skills to come up with a formal presentation for his boss However, Andy heard Beth recently criticizing a similar campaign done by another company As he approaches Beth to share his idea and ask for help, he has already convinced himself that she won’t like the campaign, causing him to use defensive language and body gestures As he tries to explain why his idea is so great and her previous criticism of a similar campaign was wrong, she interprets his bid for help as arrogance and feels he is belittling her Even though she likes the campaign idea, she would rather not work with someone who speaks down to her, so she says she is too busy and suggests he ask another designer for help Ultimately, the project suffers because Beth is the agencies best designer, and Andy is boss rejects the idea - Example 2: + Description: A funny video from the series ‘How I met your mother” to illustrate perceptual barriers The group of friends argues because they are not on the same page on whether duck or rabbit represents the thing people like + Comments: Although these characters understand that notion as they all agree that the picture can be either rabbit or a duck but their process of communication fails can leads to conflict because they have different attitudes toward duck and rabbit + Recommendations: To improve this communication effectiveness, all these characters need to empathize with one another by trying to take other’s points of view into consideration instead of trying to protect their point of view at all costs Different cultural backgrounds a Features - Communication between people with different cultural backgrounds can present challenges Culture determines the ways in which people experience and interpret the world and all the ways in which people think and communicate - Many industries that thrive on collaboration adopt “open office” plans that substitute cubicles and corner offices for open tables and shared conference rooms Most people agree that still having personal areas to focus is important for productivity (and sanity), so quiet stations are created to give those who need time to themselves during certain work activities a break from the bustle - As teams disperse across the globe, email tends to become a top form of communication Today, email has become one of the biggest time-sucks for the modern worker Consequently, organizations are adopting new technologies, like messaging apps with designated channels for topics, where employees can get more immediate answers to questions and easily track organized conversations online Highly-efficient companies come up with best-practices for sending messages so as not to overwhelm employees with too many simultaneous conversations Notification controls and direct messaging functions ensure employees only see messages relevant to them - Video conferencing tools continue to improve each year with increased video/sound quality and lower costs, and as a result, they have become a tremendous asset in organizations where regular in-person meetings are impossible Video tools give teams the face-to-face interactions they desire while reducing the company’s reliance on expensive travel - With so much information to keep track of, project management tools have become increasingly popular on teams and in industries where they weren’t previously used Instead of gathering huge groups of people into long, drawnout status meetings to keep track of complex projects, project management tools automate tracking and give visibility to every team member Teams can now stay informed in real-time about assignments and progress of different team members within their organization, instead of having to wait for the next weekly catch-up On top of keeping teams more organized, automating these processes opens up meeting times for more productive communication and planning time c Examples - Example 1: 14 These physical distractions are common If the phone rings, the tendency is to answer it even if the caller is interrupting a very important or even delicate conversation A person sitting behind a desk, especially if sitting in a large chair, talking across the desk is talking from behind a physical barrier Another example is that if the conversation happens in a meeting room with uncomfortable chairs, people would rather stand even if it means cutting short the discussion Noise is a physical distraction simply because it is hard to concentrate on a conversation if the hearing is difficult A document may be unreadable for various reasons: stuck or rough margins, fingerprints or smudges, a faulty typewriter ribbon, unclear photocopies, unreadable words-processor printout, water, or coffee sport, or messy alteration Another set of physical barriers might be caused by the paper itself: poor quality of stationery, for example, unsuitable use of cheep of stationery when a lustrous printed brochure might be needed to entail rapidity For speaking, regrettably, just as many physical barriers abound, in addition to those caused by lack of skill, such as faltering, not pronounce, and speaking too quickly, or using disturbing gestures Noise may occur inside the room itself Such as mocking ventilation, blowing air conditioning, rattling, ringing mobile phones which is very common nowadays Finally, your message blocked because the people in your audience are painful They cannot hear because of bad acoustics or bad sound system, they cannot see because of insufficient lighting, etc Physical barriers in the workplace can include large working areas that are physically separated from others (marked out territories, empires and fiefdoms into which strangers are not allowed, closed offices doors, barriers screens, separate areas for people of different status, large working or working in one unit that is physically separate from others) - Example 2: 15 + Description: The conversation happens at a tropical Christmas party, the air is too hot In this scene from the video, Ross is trying to explain to the girl the gel he is going on hair but the heat did not allow the girl to respond properly + Comments: The room temperature has greatly affected the conversation of Ross and his girlfriend + Recommendations: You should tell the owner of the party to have suitable room temperature actively seeking ways to overcome the problem of temperature Emotional barriers a Features - Emotional barriers are the mental walls that keep you from openly communicating your thoughts and feeling to others They prevent you from being yourself and living your life to the fullest Individuals with emotional barriers tend to be extremely reserved, cautious, and insecure b Solutions - Emotional barriers can be tough to overcome but are important to put aside to engage in conversations We should be aware of the feelings that arise in yourself and in others as we communicate, and attempt to control them The trick is to have full confidence in what you are saying and your qualifications in saying it People often pick up on insecurity By believing in yourself and what you have to say, you will be able to communicate clearly without becoming overly involved in your emotions c Examples - Example 1: + Anger can affect the way your brain processes information given to you For example, angry people have difficulty processing logical statements, limiting their ability to accept explanations and solutions offered by others + With this in mind, remove yourself from communication until you feel you can collect your thoughts, think clearly, and hold back potentially hurtful and undue comments - Example 2: 16 + Description: The conversation has characters taking place in the classroom There are students arguing about something They seem very angry then the teacher appears to help them + Comments: In the conversation, we can see students talking impatiently they not listen to anyone explain anything This should not be, because in communication we need to listen to each other is opinions even though that opinion is not right + Recommendations: This video is to educate us that when making decisions you have to take other people opinions into consideration, you might not know the reason why certain people make certain decisions unless you are in their shoes One more thing, we need to think clearly and hold back potentially hurtful and undue comments Lack of feedback a Features - Feedback is the mirror of communication and the essence of two-way communication In two-communication, the sender must wait for the receiver is response before deciding on what to say next and how to say it Feedback is the check on how successful one has been in transferring his message as originally intended If there is no feedback, communication will be incomplete and ineffective Based on feedback, a sender may either alter the presentation of the message or cancel it entirely - Feedback happens in a variety of ways Asking a person to repeat what has been said, e.g., repeat instructions, is a very direct way of getting feedback Feedback may be as subtle as a stare, puzzled look, a nod, or failure to ask any questions after complicated instructions have been given b Solutions Feedback should be helpful rather than hurtful The fundamental goal of giving feedback is to help the other person Prompt feedback is more effective than feedback saved up until the "right" moment Be transparent about the motivation behind your feedback Do not give feedback because someone is screwing up, holding back, or not making enough progress Feedback should 17 deal in specifics rather than generalities Take time to reframe your message so its benefit becomes clear to the other person Approach feedback as a problem in perception rather than a problem of discovering the facts c Examples Most so-called feedback is really advice or praise - Example 1: + Incorrect: “Next time, Sam, you’ll want to make your thesis clearer to the reader.” + Correct: “I found it very difficult to grasp your main point At the start, it seemed that you were arguing against mining coal, but in paragraph three you focused on the need to provide healthcare to all workers Next time, Sam, you'll want to make your thesis clearer to the reader.” - Example 2: + Incorrect: “The lesson would be more effective, Shana, if your visuals were more polished and supportive of the teaching.” + Correct: “Your spoken delivery was clear and your account of the topic was a helpful and interesting summary: most students were engaged Alas, the supporting materials you supplied looked unfinished and rough; 5-6 students were confused by them The lesson would be more effective, Shana, if your visuals were more polished and supportive of the teaching.” - Example 3: A short video + Description: In the office, the staff played the game and did not focus on the work The boss was not happy and reminded them One of them had the opinion that the boss should not tell him in front of other employees, which embarrassed him + Recommendations: To criticize an individual, we should call him or her to the office and subtly remind 10 Poor listening skills a Features - Poor listening skills are on top of the list when it comes to barriers to communication It seems to be more relevant to tell about ourselves, everything we do, and what is going on in our life than learning about the person we talk to 18 - Poor listening skills can result from various psychological or physical situations such as auditory distractions, physical discomfort, inadequate volume, lack of interest in the subject material or other person, stress, etc There are some poor listening styles that most people often use in life: + Spacing Out - When you are talking to someone and they ignore you because their mind is on something else + Pretend Listening - When you are talking to someone and they are not paying much attention They pretend by saying various phrases like "yeah" and "sounds great." + Selective Listening - When you were talking to someone and they only paid attention to the part that interested them + Word Listening - When you were talking to someone and they were only listening to your words, not the emotional composition behind them + Self-centered Listening - When you are talking to someone and they only see what you are saying from their point of view + Judging - When you feel someone is judging you instead of listening to you + Advising - When you are talking to someone and they give you advice from their own experience instead of seeking to completely understand you + Probing - When you are talking and they ask you questions that you are not ready for yet Poor listening leads to assumptions as well as misunderstandings These lead to errors, ineffective decisions, and/or costly mistakes On a personal level, poor listening leads to hurt feelings and a loss of team cohesion This deteriorates trust and weakens communication even further b Solutions To overcome the barrier, it is better to implement some solutions Firstly, stand in their shoes In reality, since both are coming from a different point of view, both can be right Try to see the situation from their perspective Secondly, be prepared to listen Turn out thoughts about other people and other problems Search for meaning in what the person is saying Specifically, you should avoid interrupting the speaker as it is considered impolite and confused Do not 19 evaluate or judge until the other person has finished with the message A listener is premature frown, shaking of the head or bored look can easily convince the other person there is no reason to elaborate or try again to communicate their excellent idea Moreover, it is crucial to providing feedback Ask questions to show your keen interest and offer reflective feedback to indicate that you understand how the speaker feels or thoughts after their saying You should look the person straight in the eye and lean forward Be an animated listener and focus on what the other person is saying then repeat the main points Last but not least, put aside your own ego and keep your emotions under control Getting angry with other people makes the situation worse and worse, even the other person may react harshly, which only assures that there are now two people not listening to what the other is saying 20 c Examples Example 1: For example, you have problems with one of your close friends and you really need your other friend is advice But when you start talking about that problem he/she interrupts your speaking by criticizing and judging your behavior instead of showing his/her empathy and advice Therefore, the communication fails - Example 2: + Description: The conversation in this video occurs between the man named Peter and his assistant - Joe She reminded him about some issues related to the appointment this afternoon However, Peter did not really pay attention to what she said; he continued to tie his tie, at the same time, repeatedly interrupted the secretary He did not even make good eye contact with her In the end, he just left after finishing his own work without hearing Joe is opinion + Comments: It is obvious that Peter has poor listening skills that he always interrupts his assistant He only sees what Joe is saying from his point of view and gives her advice instead of seeking to completely understand her In particular, he advises her not to worry about Q&A as it is not his problem without understanding her meaning Even, he nearly does not make eye contact with her At the end of the conversation, the man goes away quickly while the woman still has not finished talking Therefore, the communication is ineffective and failed to achieve its goal + Recommendations: The man should stop his own business when communicating to listen fully what the woman is saying, at the same time, look her straight in the eyes He should avoid interrupting her, and repeat the main points in response after focus on what the other person is saying The woman should paraphrase her opinion more clearly for understanding 11 Interruptions a Features 21 Interruptions may be due to something more pressing, rudeness, lack of privacy for discussion, a drop-in visitor, an emergency, or even the curiosity of someone else wanting to know what two other people are saying Being interrupted doesn’t only present a major communication barrier, it also sets emotional fires during conversations b Solutions To solve the barrier, we should: - Do not interrupt It can be hard especially in emotional conversations If someone is continuously interrupting you, calmly point it out and then move on to the conversation - If you find the need to interrupt, use a signal at an appropriate time (‘May I,’ ‘I would like to say’) and start or end with an empathy statement - Listen to the message and not the words Easier said than done, but the message is always the most important output of the communication process - Choose the appropriate context ensuring environmental factors such as conversational distance, temperature, noise during the interaction Try to avoid conversations in noisy surroundings If a conversation is needed in such an environment, it is possible to combine nonverbal language to make it easier for the other person to understand c Examples - Example 1: You are talking with your friend by phone Suddenly, your mother come back home and she asks you to open the door Thus, your conversation between you and your friend is interrupted - Example 2: + Description: The conversation happens between the two persons in the hall In the video, a new sales associate embarrasses his supervisor by interrupting her in an unprofessional way + Comments: In this video, we can see that the new employee has something to ask the supervisor, but the instructor is in a conversation with another person and the new employee has interrupted their conversation in an impolite way This way of 22 interrupting is very unprofessional, it shows that the person interrupting lacks communication skills Besides, it also makes the two people in the conversation feel uncomfortable because someone suddenly came to interrupt when they are discussing work This is the interruption barrier in communication that there are a lot of people meet + Recommendations: Firstly, the man should wait until the woman speaking stops to catch a breath before speaking up Some things he might say include, "Excuse me," "I need to say something here," or "I beg your pardon, but I need to say something." Then say what he needs as quickly as possible so they can get back to their conversation After saying what is on his mind, he should also show his gratitude for the two persons allowing him to speak 12 Gender a Features There are distinct differences between the speech patterns of men and those in women Even in a workplace where women and men share equal stature, knowledge, and experience, differing communication styles may prevent them from working together effectively Gender barriers can be inherent or may be related to gender stereotypes and the ways in which men and women are taught to behave like children Although not all men or all women communicate the same way as the rest of their gender, several traits that tend to be more common in one gender or the other have been identified b) Solutions Overcoming barriers in gender communication is not simple but can be made clear in the following ways Firstly, both men and women need to be aware of each other is styles of communication both verbal and non-verbal in order to avoid miscommunication and work better together Secondly, we should learn about male and female styles of communication and be able to use both genders to deal with the complexity and diversity of situations in today is world both personally and professionally Do not be afraid to recognize differences 23 Moreover, it is important not to use this information to stereotype all men or all women Not everyone fits these generalizations These are cultural norms based on research that showed that a large majority of men and women display some of these characteristics Some of these behaviors are based on acculturation and learning and some of them are based on how our brains work c) Examples - Example 1: Women tend to talk about other people whereas men talk about tangible things like business, sports, food, and drinks Women ask questions to gain an understanding while men talk to give information rather than asking questions Women are more likely to talk to other women when a problem or conflict arises but men are often known for dealing with problems or issues internally We also should keep in mind that men tend to focus more on competition, data, and orders in their communication, while women tend to focus more on cooperation, intuition, and requests; and a disagreement between women affects many aspects of their relationship and may take a long time to resolve but men can argue or disagree and then move on quickly from the conflict - Example 2: + Description: The conversation happens in the car with two people: a man and a woman They may be friends or a couple They talked about getting a meal First, the man told the woman that he was hungry and asked the woman where they were going to eat, the woman answered: “it really doesn't matter wherever you go is fine” However, after the man proposed one location, the woman refused for various reasons The man still patiently made other suggestions But after three such times, the man was depressed and exclaimed: “Lord God heaven if Jesus Christ and all the Archangels give me the strength” associated some gesture to keep calm When the man went on to another location, the woman turned it down again This time, he was extremely angry because he was very hungry but they still had not chosen a location He scolded her for being indecisive because 24 she kept missing places and tended to go home for eating At this time the woman still spoke in a calm tone and she said she wanted to get grilled chicken + Comments: This is a relatively funny story between the man and woman However, it can not be seen as effective communication In the situation, we can see that the man is very starving, and he just needs a place to eat something But the woman did not seem to care much about it, she answers: “it really doesn't matter wherever you go is fine” that sounds like she doesn’t give the concrete answer, it seems to be up to him However, she repeatedly refused the man is request, making him depressed and frustrated Obviously, the cause of ineffective communication in the video is due to differences in gender characteristics Specifically, women often tend to focus on feelings, senses, and meaning which the evidence is shown in the video that woman rejects places of eating for a variety of reasons: no mood, no interest They also rely on intuition to answer Men, in contrast, seem to be simpler in some aspects Men focus more on facts, that is, in this situation, he focuses on the fact that he was hungry and he needs a place to eat That is also the reason why he became angry when both of them can’t make any decision on the concrete place Moreover, men often orders or suggest in their communication (in this video, he consistently suggested other places although all of them are turned down) In addition, both the man and the woman in the video just stand on their own points to give opinions which leads to later reactions, especially the extreme anger of the man + Recommendations: In this situation, the woman should answer clearly and shouldn’t refuse the man is suggestion too many times if she does not care much about the place She should understand the man is circumstances She can show some suggestions related to her hobbies such as taste, brand, etc so that the man can give out appropriate choices In case it is a joke and she is really interested in where to eat, she can come up with another choice herself and then recommend to the man, at the same time apologize for upsetting him Regarding the man, he 25 should keep calm and give out a more specific option so that the woman may choose one of them easily 26 C Conclusion There are many reasons why interpersonal communications may fail We have discussed 12 common barriers that hinder communication and gave concrete examples in each case to illustrate them It is vital to note that these barriers to communication may occur at any stage in the communication process As they can lead to confusion, misunderstanding, false information, and false beliefs, skilled communicators need to be aware of as well as understand how to avoid or overcome them to improve communication effectiveness Communication is not a one-way street To ensure that the statement you are making is not just heard, but also understood, by the person you are speaking with, there is a set of rules and recommendations to follow Even though each barrier requires distinctive improvisations and adjustments in a specific situation but keys to minimizing any obstacles to communication include completeness, conciseness, consideration, concreteness, clarity, courtesy, and correctness They are also the principles of effective communication 27 REFERENCES Erven, B Overcoming Barriers to Communication Retrieved July 1, 2020 https://tinyurl.com/ydc7f3om Gratis, B (2016, December 14) Overcoming perceptual barriers to communication https://tinyurl.com/yajdgwhl Jing Ng, Y (2019, April 8) Why You Have Poor Listening Skills and How to Improve it https://tinyurl.com/y96fvphp Poor Listening Skills in Communication Retrieved July 1, 2020 https://tinyurl.com/y9lo9eqp Sanchez, N Poor Listening: https://the7habits1.weebly.com/habit-5.html How NOT Retrieved July to Listen 1, 2020 https://tinyurl.com/y9lo9eqp Smith, C Gender Barriers https://tinyurl.com/ycw3afyn Retrieved July 1, 2020 https://tinyurl.com/y9lo9eqp Victoria C (2017, June 29) Gender Communication Differences and Strategies https://tinyurl.com/ycq68xnl 28 ... The study of communication is important because every aspect of human life involves some form of direct or indirect communication Today, communication has gone from individual levels of conversing... potentially hurtful and undue comments Lack of feedback a Features - Feedback is the mirror of communication and the essence of two-way communication In two -communication, the sender must wait for... aware of each other is styles of communication both verbal and non-verbal in order to avoid miscommunication and work better together Secondly, we should learn about male and female styles of communication