Contents PAGE 14 24 33 42 50 I TOPICS USEFUL LANGUAGE AND SKILLS Recruitment Job descriptions Person specifications Recruitment sources and advertising The language of job descripti ons Exchanging in formation Making sugges ti ons Agreeing and disagreeing Selection Job advertisements A curriculum vitae The job interview Ageism Arranging an appointment The language of interview question in g Establishing rapport Employee relations Employment contracts Disciplinary and grievance procedures Health and safety at work - stress and workplace injuries The language of contracts Writing offer and rejection letters Giving and requesting information HR deYetopment HR development practices Dealing with staff problems Appraisal interviews and reports Training courses Equal opportunities and diversity Making recommendations The language of appraisal interviews (dip lomatic language, softening disagreement) Reward and remuneration Salaries and fringe benefits Salary reviews Asking for and giving feedback Clarifying Agreeing and disagreeing Interrupting Talking about figures and numbers Industrial relations The role of trade unions labour relations A wage negotiation The language of negotiating (persuad ing, bargaining) UNIT TITLE I I I I I PAGE APPENDIX 58 60 62 Test yourself! Partner Files Partner A Partner Files Partner B 64 70 74 79 Answer key Transcripts Model letters Useful phrases and vocabulary 15 Recruitment Put the following list of recruitment tasks In the order you think they normally occur a Check or write the job description c Prepa re a person specificati on b Make a job offer d Advertise the job e Shortlist applicants from f the first interviews i nte rvi ews g Carry out screening and interviews I h Select the most suitable candidate After an emp loyee resigns, analyse the job and I Condu ct second consider alternatives for hiring a replacement (e.g j Send feedback t o un successful app licants internal staff versus the la bour market) Compare your results with a colleague's or check the Answer key In the above example an employee resigns Can you think of other reasons to look for new staff? Which recruitment tasks above are you involved In? Job descriptions and person specifications are two important HR tools What type of information they Include? Sort the Items below Into the chart d~~ i l3 le skil ls- location of workp lace previous experience skil ls and qualities needed for job reporting relationship (who person is res ponsible t o and for) qual ifications / t raini ng job tit le key d uti es / res p0 nsib iI ities practica l requirements (shift work, travel, etc.) personal style/ behaviour Job description Person specification main purpose of job desirable sKilfs I UN IT1 Recruitment Label the sections of the job description extract below with section headings from the box Essential experience • Job title • Key duties/responsibilities • Main purpose of job • Reports to • Responsible for • Workplace location JOB DESCRIPTION Training Manager - U.K General Manager, U.K and NOllhern Eu rope _ _ _ _ _ _ _ _ _ _ _ _ _ _ _3 A small team of u.K trainers administrators secretary/ personal assistant To design, develop, and carry out genera l training programmes for U.K.-based personnel, with particula r emphasis on IT