TABLE OF CONTENTS i FOREWORD In the context of international integration, Vietnam has entered the period of renewal The process of national urbanization and industrialization requires the development of all the fields: social – economic, politic and education Especially, education is focused on by our country in order to produce the talent serving for country To take part in the international integration, English is an important factor because it is an international language Therefore, teaching and learning English are the factor focused on Hence, KSC Education and Technology Join Stock company is a company operating in the field of English teaching and learning The company has generated its competitive advantages by applying the world’s advanced technologies as well as encouraging research activities in order to create and grasp the latest technologies in efforts to produce effective curriculum and interesting software programs which aims to meet the demand of customers Being recommended and allowed by English Department – Vietnam University of Commerce, I have gratefully experienced as an intern in Administration Office of KSC Education and Technology Join Stock Company After one month, under the valuable support and instruction of managers and colleges in the company I was able to apply the knowledge obtained at university into practice, meanwhile collecting basic information to complete the internship report After one month (from January 02 to 26, 2018), I had the opportunity to study and learn more about the working environment of the company The purpose of this report is to explain what I did and learned during my internship period The report is divided into parts: •Part 1: Overview of Austdoor Aluminum Joint Stock Company •Part 2: The process of internship in the company •Part 3: Status of the use of English in the company •Part 4: Proposion of graudation paper I would like to express my gratitude towards teachers at English Department - Vietnam University of Commerce as well as my managers and colleges in KSC I look forward to receiving comments and suggestions in order to perfect the paper ii LIST OF TABLE AND CHARTS Image 1.1 Logo of KSC Image 1.2 Kid’s friend book Image 1.3 Alokiddy software Structure 1.1 Organizational structure of company .2 Structure 1.2 Organizational structure of department iii PART 1: AN OVERVIEW OF KSC COMPANY 1.1 Information about company Company name: KSC technology and education join stock company Vietnamese name: Công ty cổ phần công nghệ giáo dục KSC The field of operation: Education Website: Alokiddy.com.vn English4u.com Image 1.1 Logo of KSC Address: Floor 8th, IC Building, 82 Duy Tan, Cau Giay street, Ha Noi 1.1.1 The process of formation and development KSC technology and education join stock company was established in 2014 It is a subsidiary of Dai Viet Group KSC specializes in searching and developing educational products to teach English based on information technology After three years of operation and development, company searched and developed many products including curriculum, electronic curriculum and especially two websites Alokiddy.com.vn and English4u.com In these products, Alokiddy is the strongest products of KSC enterprise Alokiddy.com.vn is an English teaching online website with teaching programs to meet the demand of students aged to 12 years old KSC always focuses on training professional teachers, improving new teaching method, management technology and customer service Thereby, creating the best products and services in order to provide the best added values and modern learning programs for all customers KSC is proud to have well – trained, professional teachers and staffs, specialized in teaching English and providing English learning programs Thanks to the attached achievements, KSC is the strong brand in English teaching field and given the highest satisfaction in service quality 1.1.2 The main products of company  Kid’s friend books includes 16 books for levels: Kindergarten, elementary school  Electronic curriculum: Alokiddy software for objects: Teachers, students and their parent  Alokiddy online website: Online classes with native teachers such as Britain, America and Australia It is flexible about time and reduces cost compared to traditional teaching method Learning method: Blended Learning is a method which associates between traditional learning method learning in the class and modern learning method learning online at home This method is proved the efficiency in teaching programs With this method, Alokiddy applied in English education for children when combining book with electronic curriculum when learning at home  Some key products of KSC Image 1.2 Kid’s friend book Organizational structure Image 1.3 Alokiddy software Board of directors Department of content Sales department Financial and accounting department Department of design Department of human resources Structure 1.1 Organizational structure of company 1.2 Information about the department of internship During the process of internship at KSC join stock company I had an opportunity to work at the department of content  Functions:  Designing the content of curriculum in the Alokiddy and online website: •Designing English content including the framework of subject and exercise in the Kid’s friend books which belongs to Alokiddy center for children aged to 11 years old •Designing electronic curriculum on the websites Alokiddy.com and English4u.com •Designing the content of teaching and exercises for online learning program with native teacher  Arranging and managing online classes •Arranging schedules, contact with students and teachers to align suitable schemes •Always taking control the status of classes including teachers, students and equipment to make sure that the process of learning is successful  Managing teachers and students •Looking for and managing native teachers who teaches online and teaching assistants •Working with teachers to report about the learning situation and teachers’ feedbacks for the parents of students Organizational structure: The chief of department Curriculum designer Online curriculum designer Online classes manager Structure 1.2 Organizational structure of department PART 2: INTRODUCE THE PROCESS OF INTERNSHIP 2.1 The missions assigned in the process of internship •In the first week of internship: - Learning about the company’s regulations Simultaneously, making the acquaintance of the others in the office as well as working environment - Finding out and researching about the information and products of company such as books and websites Alokiddy.com and English4u.com •In the second week of internship: - Receiving the assignment and instruction of the guide - Designing English lessons and exercises on the power point for online classes which happens every day •In the third week, I was assigned : - Continuing to design English lessons for online classes - Summarizing and managing online classes including native teachers, students, equipment - Checking and preparing equipment to make sure that the equipment worked correctly •And finally, in the final week: - Marking final tests for students on the website English4u.com - Designing the English content and exercises for new program on the website English4u.com - Finding out pictures and cutting listening audio for new program - Inputting the finished content on the website English4u.com 2.2 Difficulties and experienced lessons 2.2.1 Difficulties in the process of internship During the process of internship at KSC Company, I had some following difficulties: •The culture of working is different from the culture of school so I had some problems when adapting some things dress code, punctually and communication with managers and colleges •Actually, this is a new field compared to the process and content studied at university Therefore, I faced with the difficulty such as “ How to design a basic lesson.” •During the process of studying at university, I only learned how to deal with word, power point and design slide simply However, when interning, I was required to design slide more complicated, creative Hence, I had some problem to deal with them •Moreover, task requires the technical skill, computer skill such as cutting, copying listening audios But I don’t have any experience in this field 2.2.2 Experienced lessons After month when working at KSC company, I was learned from experienced colleges Therefore, I leaned some following experience: •How to communicate with managers and colleges in the office •Working with software: Word, power point and Excel more professionally •The ability of creativeness and English skills are improved significantly •Learn how to communicate and serve customers PART 3: THE REALITY OF USING ENGISH IN THE COMPANY 3.1 Describe the reality of using English in the company Nowadays, English has become the global language Among hundreds of different languages, the world has chosen English as a means for people to understand each other English is the official language of 53 countries and territories, the official language of the EU and the third widely used language after Chinese and Spanish The international events like the Olympics, global organizations, and multinational companies consider English as common language of communication This shows the importance of English in all fields of economy, culture, society, etc As a company operating in the field of education especially English curriculum Together with releasing many products such as English books, electronic curriculums, English lessons for online classes, company attaches special importance to train and develop English for staffs The using of English is used in designing and editing curriculum for online classes, designing lessons and exercises for products such as Kid’s friend and electronic software on the websites Alokiddy.com.vn and English4u.com Moreover, it is used in working and exchanging with native teachers However, the staffs in some departments such as sales department, graphic design, and financial department are lack of the ability of English and they don’t widely use English  Advantages and disadvantages in the using of English  Advantages: •Staffs’ English ability are quite good, they can communicate basically •English is widely exploited in the office  Disadvantages: •The using of English in some departments is limited •There are not many English training courses for employees in the company 3.2 Proposing the researched issues English is an important factor in the company Hence, so as to improve the English skills for employees in the company, I suggest some solutions: •Opening monthly or quarterly skill and vocational training courses for staff The courses must be suitable for each staff and department to get essential skills •With some departments such as content department, the ability of English is required more than other departments The company should not just evaluate them through their own certificates; the company need make real evaluation through the skills when the candidates take part in interviews depending on the position •To improve English skills, the company should co-operate with prestigious and qualified English center and open monthly or quarterly tests to evaluate their level •For the collaborator team, the company should build a regular database and use contracts to ensure that there are people who can work when having project When recruiting the collaborator team, the company needs to test their abilities accurately PART 4: PROPOSION OF GRAUDATION PAPER Some following graduation paper topics proposed, I hope that lectures will consider and give me some useful advice so that I can finish perfect graduation paper TOPIC 1: A study on translation of Vietnamese education terms into Vietnam TOPIC 2: A study on translation of Vietnamese accounting into Vietnam TOPIC 3: A study on how to design an English lesson for students in the KSC company CONCLUSION KSC technology and education join stock company is private company which is a subsidiary of Dai Viet Group KSC Company is operating successfully in the field of English education With professional staffs and modern technology, the company produced many useful products such as books, online classes and electronic curriculum which are effective for English learners During one month doing the internship as an office staff at KSC, I possessed the a opportunity to apply the knowledge obtained at university into reality and learn more about styles, attitudes, methods of working, communication in business environment, generating valuable experiences that helps me give out the clear direction for my future career Through my experiences obtained during the one-month internship and my knowledge background, I conducted this report in order to figure out some existing problems at the company I hope that it would contribute to the unit’s development in the upcoming time Thank you so much! Student Lương Thị Lan ... OF KSC COMPANY 1.1 Information about company Company name: KSC technology and education join stock company Vietnamese name: Công ty cổ phần công nghệ giáo dục KSC The field of operation: Education. .. intern in Administration Office of KSC Education and Technology Join Stock Company After one month, under the valuable support and instruction of managers and colleges in the company I was able... Therefore, teaching and learning English are the factor focused on Hence, KSC Education and Technology Join Stock company is a company operating in the field of English teaching and learning The