hands-on: doing something rather than just talking about it tailoring: to make or adapt something for a particular purpose, a particular person, etc individually-oriented: theo định hướng cá nhân responsive to: reacting quickly and in a positive way real, practical focussed on a particular person; customised a person who judges another person’s performance reacting quickly and positively; showing interest in something making the necessary changes to something to make it fit a person or situation