MANAGING IN THE INFORMATION ECONOMY Current Research Issues www.ebook3000.com MANAGING IN THE INFORMATION ECONOMY Current Research Issues Edited by Uday Apte And Uday Karmarkar Uday Apte Naval Postgraduate School Monterey, CA, USA Uday Karmarkar University of California Los Angeles, CA, USA Library of Congress Control Number: 2006930393 ISBN-10: 0-387-34214-1 (HB) ISBN-10: 0-387-36892-2 (e-book) ISBN-13: 978-0387-34214-6 (HB) ISBN-13: 978-0387-36892-4 (e-book) Printed on acid-free paper © 2007 by Springer Science+Business Media, LLC All rights reserved This work may not be translated or copied in whole or in part without the written permission of the publisher (Springer Science+Business Media, LLC, 233 Spring Street, New York, NY 10013, USA), except for brief excerpts in connection with reviews or scholarly analysis Use in connection with any form of information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now know or hereafter developed is forbidden The use in this publication of trade names, trademarks, service marks and similar terms, even if the are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights Printed in the United States of America springer.com www.ebook3000.com TABLE OF CONTENTS Introductory Note Current Research on Managing in the Information Economy Uday S Karmarkar and Uday M Apte vii The Information Economy Chapter Size, Structure and Growth of the U.S Information Economy Uday M Apte and Hiranya K Nath Chapter Information Technology and the G7 Economies Dale W Jorgenson 29 Structure and the Organization of the Information Economy Chapter Business Process Outsourcing and “Off-Shoring”: The Globalization of Information-Intensive Services Uday M Apte and Uday S Karmarkar 59 Chapter Information Systems Outsourcing Contracts: Theory and Evidence Vijay Gurbaxani 83 Chapter Managing Network Organizations in the Knowledge Economy: Learning from Success and Failure Hamid R Ekbia 117 Chapter Understanding Sourcing as a Strategic Business: The Risks and Rewards of Strategic Sourcing and Inter-Firm Alliances in India Eric K Clemons, Sashi Reddi, and Saleha Asif 149 Marketing and Ecommerce Chapter Personalization and Technology-Enabled Marketing Lee G Cooper 165 Chapter The Real Value of B2B: From Commerce Towards Interaction and Knowledge Sharing Mohanbir Sawhney and Eleonora Di Maria 185 Chapter Business-to-Business Electronic Markets: Does Trading on New Information Create Value, and For Whom? Haim Mendelson and Tunay I Tunca 209 vi Table of Contents Emerging Issues in the Information Economy Chapter 10 Inter-Organizational Knowledge Transfer as a Source of Innovation: The Role of Absorptive Capacity and Information Management Systems Stephen S Cohen and Cinzia Dal Zotto 231 Chapter 11 Research Issues Concerning Ethics and the Internet: How Can We Live Well in Cyberspace? Richard O Mason Chapter 12 259 Status Seeking and the Design of Online Entertainment Communities De Liu, Xianjun Geng and Andrew B Whinston 281 Information and Transaction Based Services Chapter 13 Service Design, Competition and Market Segmentation in Business Information Services with Data Updates Bashyam Anant and Uday S Karmarkar 305 Chapter 14 Chapter 15 Channel Strategy Evolution in Retail Banking Reynold E Byers and Phillip J Lederer 335 A Proactive Demand Management Model for Controlling e-Retailer Inventory Uday M Apte and S Viswanathan 355 Empirical Studies of Business Practices Chapter 16 Information Technology Impact on Business Practices: The UCLA BIT Project Uday S Karmarkar and Vandana Mangal 385 Chapter 17 Information and Communication Technology in India and its Impact on Business Sectors: A Pilot Study Atanu Ghosh and T N Seshadri 413 Chapter 18 Firms and the Digital Technology in Italy: The Network Moves Forward C Demattè, A Biffi, A Mandelli and C Parolini 429 www.ebook3000.com ... not they are subject to proprietary rights Printed in the United States of America springer.com www.ebook3000.com TABLE OF CONTENTS Introductory Note Current Research on Managing in the Information. .. W Jorgenson 29 Structure and the Organization of the Information Economy Chapter Business Process Outsourcing and “Off-Shoring”: The Globalization of Information- Intensive Services Uday M Apte... and Uday M Apte vii The Information Economy Chapter Size, Structure and Growth of the U.S Information Economy Uday M Apte and Hiranya K Nath Chapter Information Technology and the G7 Economies Dale