LẬP KẾ HOẠCH XÂY DỰNG HỆ THỐNG THÔNG TIN NHẰM NÂNG CAO HIỆU QUẢ QUẢN LÝ VÀ KINH DOANH CỦA CÔNG TY ĐIỆN LỰC NAM ĐỊNH Planning to build information system to enhance business and management efficiency of Nam Dinh Power Company in the period 2012-2016 and vision to 2020 Answer: 1) Introduction about the Company and IT application capability: Nam Dinh Power Company is a major unit in Vietnam's power sector The company has over 600,000 regular electricity customers The company has over 400 officers regularly using computer, and IT department with more than 20 informatics engineers Currently, the company has one LAN with more than 300 computers Currently, the electricity sector holds a monopoly position without competitor in the electricity distribution sector Therefore, the application of information technology aims at mainly increasing management efficiency, reducing the cost of production and business Some computer software being used by the Company includes: - CMIS Customer Management Information Systems, version 2.0 - FMIS Accounting software - HR Management Software - E-oficer Document Management Software - MMIS Material Management Software The above software are used separately 2) Introduction about CMIS – Customer Management Information System 2.0: 2.1) The development and characteristics of the system: Customer Management Information System (abbreviated as CMIS – Customer Management Information System) is an integrated information system designed and built by the Information Technology Center - Vietnam Electricity based on modern technology to meet the requirements of electricity business process With the aim of strengthening computerization in the Power business, and developing customer services, Vietnam Electricity has invested in building Customer Management Information System CMIS Version 1.0 and has applied it since Feb 2004 This is a common software system used in the business of power first applied uniformly across EVN, at a large and complex scale, wide range of applications, entirely new technology compared to systems of some other units After years of development and application, CMIS 1.0 has shown the apparent effect in the power business, management as well as reduction of the cost of investment in the purchase of support software However, with the rapid development of information technology as well as the growing requirements in the power business, and rather higher cost for Oracle license, the introduction of a new CMIS version 2.0 which is more flexible, able to work on multiple platforms of database (SQL Server first) to provide Companies a reasonable and optimal choice for the issue of copyright of the system software, database, and the best solution to current shortcomings of the system is very necessary and useful CMIS 2.0 system serves mainly the business operations at the power branch offices, mainly at Power Sales Office Staffs at units access the program using password and user name to perform business functions with granted powers: update of information, computing, printing, information search, information exchange with external systems Managers at all levels from the Business Management Division to Electricity Branches, the Company and the Group can access the program using a password and user name to perform professional functions with granted powers: report, statistics and information search Users can interact with the CMIS 2.0 through deskptop application on the workstations (Windows version) or through the browser (Web version) General model of CMIS 2.0 2.2) Benefits • Management efficiency: With Customer Management Information System, information will be promptly reported to the executive leadership quickly and reliably; business processes is unified over the power company and the power sector • Material efficiency: Customer Management Information System has brought about a relatively large economic benefit for the electricity sector, contributing to improve the efficiency of application of information technology in management • Social efficiency: CMIS system which has been built and deployed has allowed power companies to apply information technology in the electricity business operations, forming a closed production cycle and management of customer information from signing to liquidating contracts 2.3) Feature System function diagram • Management of electricity customer service information: The functions related to customer service information management include customer development to ensure compatibility with customer management of the power sector, management of information from the registration to liquidation of contracts; addition and changes in the course of contract performance; information related to dealing with violations in the use of electricity, etc • Electricity meter reading update management and electricity billing: The functions of billing and close management of meter readings continuously from month to month; Transactions of management of bill: issuance, to return, charge collection, liquidation and delivery • Electricity charge management: The functions of debt management, customer debt information management: Every issued electricity bill and every transaction performed on the bill • Management of power loss: The loss management function allowing to define a loss area in a logical manner, ensure a dynamic application for the loss determination of the Electricity Company, Branch , Ward, road line, the loss area • Management of power meter: The function of management of meter and other metering equipment throughout the life cycle of the equipment from the warehouse, testing, hanging /removal and liquidation • Summary and report sub-system: Export all the reports of electricity companies and branches in accordance with regulations of EVN The function also allows the declaration of other reports as required by management • Subsystem management sub-system: Management of information related to the system including: Accessing and leaving the system, user group, permissions to access the functionality of the system; establishment of parameters for the system during its operation such as database connection settings, determination of operating units and operation date of the system, etc 2.4) Technical Information • Development Tool: ASP, VB Net 2003 • Operating Environment: LAN / WAN • Database Management System: SQL Server 2000 2.5) Deployment experience CMIS 2.0 System has been deployed at Office of the Group (EVN), all Electricity Corporations, the electricity member companies, the subordinate electricity branches around the country 2.6) The database structure of a customer: No Field name Field type Description MAKHACHHANG C Customer Code MAHOPDONG C Electricity purchase ans sale contract code TENKHACHHANG C Customer Name DIACHI C Customer Address NGAYKYHD C Contract date NGAYTREO C Meter installation date MUCDICHSUDUNG C Electricity use purpose MASOTHUE C Lease code MANGANHNGHE C Business code of customer 10 CHUOIGIA C Object code, electricity price rate 11 MAHT C Charge collection method 12 SOCA N Number of production shifts 13 PMAX N Maximum capacity 14 PMIN N Minimum capacity 15 PTBINH N Average capacity per day 16 SOHO N Number of households sharing electricity 17 SERYCONGTO C Number of meters 18 MACONGTO C Meter code and type 19 MATU C Measurement voltage transformer code 20 MATI C Measurement current transformer code 21 HSN N Measurement multiplication factor 3) Planning of building Enterprise resource planning (ERP): 3.1) Brief description of the ERP system and the expected cost for implementation: It can be seen that the company has applied separate softwares as mentioned above and will apply a number of other software, but management efficiency has been limited Therefore, it is necessary to build a Enterprise resource planning (ERP) of the Company Accordingly, instead of separate software, ERP system integrates all the operational activities of the departments and divisions in an overall software system Each department has its own professional management module which can exchange data with each other, implement business processes in accordance with the general workflow from department to another department as a whole ERP is a great software system linked to many different hardware systems and including a variety of databases ERP meets the needs of electronic transaction, sending and receipt of data on Web The implementation of ERP system is a continuous process from project management, change management, operational deployment, and support service to training and technology transfer Therefore, it requires all employees in the company to participate in such process with the best spirit of cooperation to implement the overall system for the enterprise Budget for implementation of ERP is estimated at billion The budget is used for software, hardware, implementation and maintenance, copyright and other costs 3.2) The benefits from ERP implementation: - ERP system consists of many separate applications integrated in the process to improve productivity, provide information to leadership to make better and more efficient decisions Users can promote and comply with their responsibilities, minimize redundant work and improve work efficiency - ERP helps staffs organize, implement, manage and test business operations and operating information correctly, quickly, and conveniently at a lower cost and higher efficiency Business application sub-systems are linked closely together in a common and consistent database for the whole enterprise It also contributes to arranging the operations of the business in good order - Due to requirements of management and operation, business leaders and professional staffs at departments need to quickly get the necessary data and process information to actively meet the changes of the situation; In particular, enterprise operating information allows the Company’s leadership to capture the necessary information online about the daily activities even when they go on business trips The end Reference: • Material of Information System Management, Lecturer Dr Nguyen Van Thoan 10 • Material of training CMIS 2.0 of EVN 11 12 ... system designed and built by the Information Technology Center - Vietnam Electricity based on modern technology to meet the requirements of electricity business process With the aim of strengthening... road line, the loss area • Management of power meter: The function of management of meter and other metering equipment throughout the life cycle of the equipment from the warehouse, testing, hanging... delivery • Electricity charge management: The functions of debt management, customer debt information management: Every issued electricity bill and every transaction performed on the bill • Management