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February 28, 2007 Addressee Address City, State Zip Dear Ms. Smith: We are pleased to tell you that we have rescinded our proposed changes to the mileage requirements for travel awards valid for use to and from Singapore. We have listened to our customers and are not too big to admit we have made a mistake. As a result, we can still offer the four first-class tickets you wanted to claim for your frequent-flyer mileage. At the time you were denied those tickets, we had just recently made the decision to change our policy and had not received any feedback from customers. Consequently, we are happy you wrote again and gave us an opportunity to provide the extra tickets due you under the old terms. I know the delay in getting your tickets must have created some anxiety on your part about your planned family vacation, and we are sorry for the misunderstanding. Please do have a nice, enjoyable vacation with these tickets. Thank you for choosing our airline for all your travel needs. Cordially,
Bas-BASIC CHOLBURI, International Language and Computer School 730/1 Bangplasoi, Maung, Chonburi 20000 Thailand Tel. 66 38 274480-1 Fax. 66 38 277550 WWW.CHOLBURI.COM e-mail:advanceenglish@teacher.com General Tips for Letter Writing Complimentary Closings The closing should match the tone of the letter. Listed below are closings that range from the very formal to the informal. Very Formal Respectfully yours, Yours respectfully, Formal Very truly yours, Yours very truly, Yours truly, Less Formal Sincerely yours, Yours sincerely, Sincerely, Cordially yours, Yours cordially, Cordially, Informal Regards, With kindest regards, With my best regards, My best, Give my best to Mary, Fondly, Thanks, See you next week! WWW.CHOLBURI.COM Page.1 e-mail:advanceenglish@teacher.com Bas-BASIC CHOLBURI, International Language and Computer School 730/1 Bangplasoi, Maung, Chonburi 20000 Thailand Tel. 66 38 274480-1 Fax. 66 38 277550 WWW.CHOLBURI.COM e-mail:advanceenglish@teacher.com Formats for Typing Block Style Date Name of Recipient Title/Department Company Street Address City, State, and Zip Code RE Dear Name: Subject: _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________ _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _________ Sincerely, (Handwritten Signature) Writer’s Name Title dm (typist’s initials—If the writer is also the typist, you may omit this notation.) Enclosure cc Dr. Joseph Hardy PS: WWW.CHOLBURI.COM Page.2 e-mail:advanceenglish@teacher.com Bas-BASIC CHOLBURI, International Language and Computer School 730/1 Bangplasoi, Maung, Chonburi 20000 Thailand Tel. 66 38 274480-1 Fax. 66 38 277550 WWW.CHOLBURI.COM e-mail:advanceenglish@teacher.com Formats for Typing Indented Style Date Name of Recipient Title/Department Company Street Address City, State, and Zip Code RE Dear Name: Subject: ___________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _______________ ___________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _______________ ___________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________ _______________ Sincerely, (Handwritten Signature) Writer’s Name Title DDB/cm Enc cc Dr. Joseph Hardy P.S. WWW.CHOLBURI.COM Page.3 e-mail:advanceenglish@teacher.com Bas-BASIC CHOLBURI, International Language and Computer School 730/1 Bangplasoi, Maung, Chonburi 20000 Thailand Tel. 66 38 274480-1 Fax. 66 38 277550 WWW.CHOLBURI.COM e-mail:advanceenglish@teacher.com General Tips for Letter Writing Signatures Always sign your letters in ink and by hand. Do not sign a title such as Mr., Ms., Mrs., Dr., or Rev. Your title or other designation is typed beneath your signature: Yours truly, (Handwritten signature) Brenda Maxwell, Ph.D. Research Chemist Exxon Corporation Sincerely, (Handwritten signature) John D. Maxwell, Vice President Friedman, Inc. Sincerely, (Handwritten signature) John D. Maxwell Vice President of Marketing If you are signing for a boss, add your initials to the right of the signature: Yours truly, (Handwritten boss’s name) (Your initials) Richard H. Gere, Vice President General Tips for Letter Writing Signatures Always sign your letters in ink and by hand. Do not sign a title such as Mr., Ms., Mrs., Dr., or Rev. Your title or other designation is typed beneath your signature: Yours truly, (Handwritten signature) Brenda Maxwell, Ph.D. Research Chemist Exxon Corporation Sincerely, (Handwritten signature) John D. Maxwell, Vice President Friedman, Inc. Sincerely, (Handwritten signature) John D. Maxwell WWW.CHOLBURI.COM Page.4 e-mail:advanceenglish@teacher.com Bas-BASIC CHOLBURI, International Language and Computer School 730/1 Bangplasoi, Maung, Chonburi 20000 Thailand Tel. 66 38 274480-1 Fax. 66 38 277550 WWW.CHOLBURI.COM e-mail:advanceenglish@teacher.com Vice President of Marketing If you are signing for a boss, add your initials to the right of the signature: Yours truly, (Handwritten boss’s name) (Your initials) Richard H. Gere, Vice President WWW.CHOLBURI.COM Page.5 e-mail:advanceenglish@teacher.com Bas-BASIC CHOLBURI, International Language and Computer School 730/1 Bangplasoi, Maung, Chonburi 20000 Thailand Tel. 66 38 274480-1 Fax. 66 38 277550 WWW.CHOLBURI.COM e-mail:advanceenglish@teacher.com Company Name or Letterhead Address City, State Zip February 28, 2007 Addressee Address City, State Zip Dear Ms. Smith: We are pleased to tell you that we have rescinded our proposed changes to the mileage requirements for travel awards valid for use to and from Singapore. We have listened to our customers and are not too big to admit we have made a mistake. As a result, we can still offer the four first-class tickets you wanted to claim for your frequent-flyer mileage. At the time you were denied those tickets, we had just recently made the decision to change our policy and had not received any feedback from customers. Consequently, we are happy you wrote again and gave us an opportunity to provide the extra tickets due you under the old terms. I know the delay in getting your tickets must have created some anxiety on your part about your planned family vacation, and we are sorry for the misunderstanding. Please do have a nice, enjoyable vacation with these tickets. Thank you for choosing our airline for all your travel needs. Cordially, WWW.CHOLBURI.COM Page.6 e-mail:advanceenglish@teacher.com Bas-BASIC CHOLBURI, International Language and Computer School 730/1 Bangplasoi, Maung, Chonburi 20000 Thailand Tel. 66 38 274480-1 Fax. 66 38 277550 WWW.CHOLBURI.COM e-mail:advanceenglish@teacher.com Company Name or Letterhead Address City, State Zip June 25, 2002 Addressee Address City, State Zip Dear Ms. White: We are pleased to inform you that the proper credits have been made to your corporate telephone account. Due to a clerical error, you were billed for services rendered to a similar number. Your next bill will reflect a credit of $412.50. We regret the inconvenience and thank you for promptly bringing the matter to our attention. If you have any additional billing questions, please call our accounts receivable office at (800) 555-5555. Sincerely, WWW.CHOLBURI.COM Page.7 e-mail:advanceenglish@teacher.com Bas-BASIC CHOLBURI, International Language and Computer School 730/1 Bangplasoi, Maung, Chonburi 20000 Thailand Tel. 66 38 274480-1 Fax. 66 38 277550 WWW.CHOLBURI.COM e-mail:advanceenglish@teacher.com Company Name or Letterhead Address City, State Zip Date Addressee Address City, State Zip Dear Dr. Jones: Thank you for telling us about the inferior service you received from our employee, Jeanie Wilson. We regret she does not meet the high standards of Kleaning Wizards, Inc. You are a valued customer. As such, we are going to credit your account next month for $212.00 which equals eight hours cleaning. Please call our customer service department if you have any other problems. Thank you for your continued patronage. Sincerely, WWW.CHOLBURI.COM Page.8 e-mail:advanceenglish@teacher.com Bas-BASIC CHOLBURI, International Language and Computer School 730/1 Bangplasoi, Maung, Chonburi 20000 Thailand Tel. 66 38 274480-1 Fax. 66 38 277550 WWW.CHOLBURI.COM e-mail:advanceenglish@teacher.com Company Name or Letterhead Address City, State Zip Date Addressee Address City, State Zip Dear Mrs. Johnson: We appreciate the letter concerning your February account. The confusion is due to the recent changes in our rates and billing policy. Our new policy became effective last January; however, due to an error on our part, you did not receive notice of these changes. We apologize for this error and are enclosing a pamphlet explaining the new policy. These changes affect delivery services to rural areas, for packages under one pound, and monthly rates for daily pick-ups. Since we failed to let you know about these changes, we will adjust your bill to reflect our original policy. The new rates will become effective for your company beginning next month. Sincerely, WWW.CHOLBURI.COM Page.9 e-mail:advanceenglish@teacher.com Bas-BASIC CHOLBURI, International Language and Computer School 730/1 Bangplasoi, Maung, Chonburi 20000 Thailand Tel. 66 38 274480-1 Fax. 66 38 277550 WWW.CHOLBURI.COM e-mail:advanceenglish@teacher.com Company Name or Letterhead Address City, State Zip Date Addressee Address City, State Zip Dear Mr. Brock: Thank you for sending us the list of discounted books offered by our competitor, TNT Book Distributors. As we have promised our customers, we will not be undersold; therefore, refunds check for $54. 87 from your last purchase is enclosed. Thank you for allowing us to continue to give our customers quality books at discount prices. Sincerely, WWW.CHOLBURI.COM Page.10 e-mail:advanceenglish@teacher.com