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1121 microsoft system center 2012 service manager cookbook

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1121 microsoft system center 2012 service manager cookbook

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... configured with System Center 2012 Service Manager RTM Server 1: System Center 2012 Service Manager management server hosting the CMDB and workflow role Server 2: System Center 2012 Service Manager management.. .Microsoft System Center 2012 Service Manager Cookbook Learn how to configure and administer System Center 2012 Service Manager and solve specific problems... follows: Import-Module 'C:Program Files Microsoft System Center 2012 Service Manager Powershell System. Center. Service. Manager. psd1' $RootPath = C: Service Manager MP Backup $Date = Get-Date $Path

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Mục lục

  • Cover

  • Copyright

  • Credits

  • About the Authors

  • About the Reviewers

  • www.PacktPub.com

  • Table of Contents

  • Preface

  • Chapter 1: ITSM Frameworks and Processes

    • Introduction

    • Understanding ITSM frameworks

    • ITIL© processes

    • Creating an Asset Management process

    • Creating a Configuration Management System (CMS) process

    • Creating a Service Request Fulfillment process

    • Creating an Incident and Problem Management process

    • Creating a Change and Release Management process

    • Creating an IT Service Desk process

    • Service Level Management process

    • Chapter 2: Personalizing SCSM 2012 Administration

      • Introduction

      • Configuring the Incident Management global settings

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