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Giáo trình Essentials of organizational behavior 14th global edition by robbin judge Giáo trình Essentials of organizational behavior 14th global edition by robbin judge Giáo trình Essentials of organizational behavior 14th global edition by robbin judge Giáo trình Essentials of organizational behavior 14th global edition by robbin judge Giáo trình Essentials of organizational behavior 14th global edition by robbin judge Giáo trình Essentials of organizational behavior 14th global edition by robbin judge
www.downloadslide.com Engage, Assess, Reflect • Personal Inventory Assessments—Is a collection of online exercises designed to promote self-reflection and engagement in students, enhancing their ability to connect with management concepts Assessments are assignable by instructors who can then track students’ completions Student results include a written explanation and graphic display that shows how their results compare to the class as a whole, and can be used to promote classroom discussion • Branching, Decision-Making Simulations—Put your students in the role of manager as they make a series of decisions based on a realistic business challenge The simulations change and branch based on their decisions, creating various scenario paths At the end of each simulation, students receive a grade and a detailed report of the choices they made with the associated consequences included • Writing Space—Better writers make great learners who perform better in their courses Designed to help you develop and assess concept mastery and critical thinking, the Writing Space offers a single place to create, track, and grade writing assignments, provide resources, and exchange meaningful, personalized feedback with students, quickly and easily Thanks to assisted-graded and create-your-own assignments, you decide your level of involvement in evaluating students’ work Because of integration with Turnitin®, Writing Space can check students’ work for improper citation or plagiarism • Robbins_14_1292221410_ifc_Final.indd Pearson eText —Keeps students engaged in learning on their own time, while helping them achieve greater conceptual understanding of course material The MyLab with Pearson eText provides students with a complete digital learning experience—all in one place 24/05/17 5:02 PM with Pearson MyLab Managementđ Dynamic Study ModulesHelps students study effectively on their own by continuously assessing their activity and performance in real time Here’s how it works: students complete a set of questions with a unique answer format that also asks them to indicate their confidence level Questions repeat until the student can answer them all correctly and confidently Once completed, Dynamic Study Modules explain the concept using materials from the text These are available as graded assignments prior to class, and accessible on smartphones, tablets, and computers • Learning Catalytics™—Is an interactive, student response tool that uses students’ smartphones, tablets, or laptops to engage them in more sophisticated tasks and thinking Now included with MyLab with eText, Learning Catalytics enables you to generate classroom discussion, guide your lecture, and promote peer-to-peer learning with real-time analytics • Reporting Dashboard—View, analyze, and report learning outcomes clearly and easily, and get the information you need to keep your students on track throughout the course with the new Reporting Dashboard Available via the MyLab Gradebook and fully mobile-ready, the Reporting Dashboard presents student performance data at the class, section, and program levels in an accessible, visual manner • Accessibility (ADA)—Pearson works continuously to ensure our products are as accessible as possible to all students The platform team for our Business MyLab products is working toward achieving WCAG 2.0 Level AA and Section 508 standards, as expressed in the Pearson Guidelines for Accessible Educational Web Media Moreover, our products support customers in meeting their obligation to comply with the Americans with Disabilities Act (ADA) by providing access to learning technology programs for users with disabilities The following information provides tips and answers to frequently asked questions for those using assistive technologies to access the Business MyLab products As product accessibility evolves continuously, please email our Accessibility Team at disability.support@pearson.com for the most up-to-date information • LMS Integration—You can now link from Blackboard Learn, Brightspace by D2L, Canvas, or Moodle to Pearson MyLab Management Access assignments, rosters, and resources, and synchronize grades with your LMS gradebook For students, single sign-on provides access to all the personalized learning resources that make studying more efficient and effective ALWAYS LEARNING A01_ROBB1410_14_GE_FM.indd 26/05/17 2:48 PM www.downloadslide.com This page intentionally left blank A01_HANL4898_08_SE_FM.indd 24/12/14 12:49 PM www.downloadslide.com Fourteenth Edition Essentials of Organizational Behavior Global Edition Stephen P Robbins San Diego State University Timothy A Judge The Ohio State University Harlow, England • London • New York • Boston • San Francisco • Toronto • Sydney • Dubai • Singapore • Hong Kong Tokyo • Seoul • Taipei • New Delhi • Cape Town • Sao Paulo • Mexico City • Madrid • Amsterdam • Munich • Paris • Milan A01_ROBB1410_14_GE_FM.indd 26/05/17 2:48 PM www.downloadslide.com Vice President, Business Publishing: Donna Battista Director of Portfolio Management: Stephanie Wall Portfolio Manager: Kris Ellis-Levy Editorial Assistant: Hannah Lamarre Portfolio Manager, Global Edition: Steven Jackson Associate Acquisitions Editor, Global Edition: Ishita Sinha Associate Project Editor, Global Edition: Paromita Banerjee Vice President, Product Marketing: Roxanne McCarley Director of Strategic Marketing: Brad Parkins Strategic Marketing Manager: Deborah Strickland Product Marketer: Becky Brown Field Marketing Manager: Lenny Ann Kucenski Product Marketing Assistant: Jessica Quazza Vice President, Production and Digital Studio, Arts and Business: Etain O’Dea Director of Production, Business: Jeff Holcomb Managing Producer, Business: Ashley Santora Content Producer, Global Edition: Nitin Shankar Senior Manufacturing Controller, Global Edition: Trudy Kimber Content Producer: Claudia Fernandes Operations Specialist: Carol Melville Creative Director: Blair Brown Manager, Learning Tools: Brian Surette Content Developer, Learning Tools: Lindsey Sloan Managing Producer, Digital Studio, Arts and Business: Diane Lombardo Digital Studio Producer: Monique Lawrence Digital Studio Producer: Alana Coles Media Production Manager, Global Edition: Vikram Kumar Full-Service Project Management and Composition: Cenveo® Publisher Services Interior Designer: Cenveo® Publisher Services Cover Art: pernsanitfoto/Shutterstock Acknowledgments of third-party content appear on the appropriate page within the text PEARSON, ALWAYS LEARNING, and PEARSON MYLAB MANAGEMENT® are exclusive trademarks owned by Pearson Education, Inc or its affiliates in the U.S and/or other countries Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and Associated Companies throughout the world Visit us on the World Wide Web at: www.pearsonglobaleditions.com © Pearson Education Limited 2018 The rights of Stephen P Robbins and Timothy A Judge to be identified as the authors of this work have been asserted by them in accordance with the Copyright, Designs and Patents Act 1988 Authorized adaptation from the United States edition, entitled Essentials of Organizational Behavior, 14th Edition, ISBN 978-0-13452385-9 by Stephen P Robbins and Timothy A Judge, published by Pearson Education © 2018 All rights reserved No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without either the prior written permission of the publisher or a license permitting restricted copying in the United Kingdom issued by the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS All trademarks used herein are the property of their respective owners The use of any trademark in this text does not vest in the author or publisher any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any affiliation with or endorsement of this book by such owners ISBN 10: 1-292-22141-0 ISBN 13: 978-1-292-22141-0 British Library Cataloguing-in-Publication Data A catalogue record for this book is available from the British Library 10 Typeset in Times LT Pro by Cenveo Publisher Services Printed and bound by Vivar, Malaysia A01_ROBB1410_14_GE_FM.indd 26/05/17 2:48 PM www.downloadslide.com This book is dedicated to our friends and colleagues in The Organizational Behavior Teaching Society who, through their teaching, research and commitment to the leading process, have significantly improved the ability of students to understand and apply OB concepts A01_ROBB1410_14_GE_FM.indd 26/05/17 2:48 PM www.downloadslide.com BRIEF CONTENTS PART An Introduction 31 Chapter Welcome to the World of OB 31 PART Individual Differences 47 Chapter Chapter Chapter Chapter Chapter Chapter Chapter Attitudes 47 Emotions 60 Personality Factors 77 Perceptual Processes 95 Valuing Diversity 113 Basic Motivation 130 Applied Motivation 150 PART Groups in Organizations 166 Chapter Chapter 10 Chapter 11 Chapter 12 Chapter 13 Chapter 14 Communication 166 Basics of Group Behavior 182 From Groups to Teams 200 Characteristics of Leaders 216 Power and Politics in Organizations 237 Conflict in Organizations 256 PART Organizational Systems 275 Chapter 15 Organization Structure and Design 275 Chapter 16 Creating and Maintaining Organizational Culture 295 Chapter 17 Organizational Change 315 A01_ROBB1410_14_GE_FM.indd 26/05/17 2:48 PM www.downloadslide.com CONTENTS Preface 22 Acknowledgments 29 About the Authors 30 PART An Introduction 31 Chapter WELCOME TO THE WORLD OF OB 31 Chapter Warm-up 31 Management and Organizational Behavior 32 Organizational Behavior (OB) Defined 33 Effective versus Successful Managerial Activities 33 Watch It—Herman Miller: Organizational Behavior 34 Complementing Intuition with Systematic Study 34 Big Data 35 Disciplines That Contribute to the OB Field 36 Psychology 36 Social Psychology 36 Sociology 37 Anthropology 37 There Are Few Absolutes in OB 37 Challenges and Opportunities for OB 38 Continuing Globalization 38 Workforce Demographics 40 Workforce Diversity 40 Social Media 40 Employee Well-Being at Work 41 Positive Work Environment 41 Ethical Behavior 42 Coming Attractions: Developing an OB Model 42 Overview 42 Inputs 43 Processes 43 Outcomes 44 Summary 45 Implications for Managers 45 Personal Inventory Assessments: Multicultural Awareness Scale 46 A01_ROBB1410_14_GE_FM.indd 26/05/17 2:48 PM www.downloadslide.com 8 Contents PART Individual Differences 47 Chapter ATTITUDES 47 Chapter Warm-up 47 Attitudes 47 Watch It—Gawker Media: Attitudes and Job Satisfaction 49 Attitudes and Behavior 49 Job Attitudes 50 Job Satisfaction and Job Involvement 50 Organizational Commitment 50 Perceived Organizational Support 50 Employee Engagement 51 Measuring Job Satisfaction 51 Approaches to Measurement 52 Measured Job Satisfaction Levels 52 What Causes Job Satisfaction? 52 Job Conditions 53 Personality 54 Pay 54 Corporate Social Responsibility (CSR) 54 Outcomes of Job Satisfaction 55 Job Performance 55 Organizational Citizenship Behavior (OCB) 55 Customer Satisfaction 55 Life Satisfaction 56 The Impact of Job Dissatisfaction 56 Counterproductive Work Behavior (CWB) 56 Understanding the Impact 58 Summary 59 Implications for Managers 59 Try It—Simulation: Attitudes & Job Satisfaction 59 Personal Inventory Assessments: Core Self-Evaluation (CSE) Scale 59 Chapter EMOTIONS 60 Chapter Warm-up 60 What Are Emotions and Moods? 60 The Basic Emotions 61 Moral Emotions 62 A01_ROBB1410_14_GE_FM.indd 09/06/17 3:49 PM ... from the United States edition, entitled Essentials of Organizational Behavior, 14th Edition, ISBN 978-0-13452385-9 by Stephen P Robbins and Timothy A Judge, published by Pearson Education ©... 12:49 PM www.downloadslide.com Fourteenth Edition Essentials of Organizational Behavior Global Edition Stephen P Robbins San Diego State University Timothy A Judge The Ohio State University Harlow,... www.pearsonglobaleditions.com © Pearson Education Limited 2018 The rights of Stephen P Robbins and Timothy A Judge to be identified as the authors of this work have been asserted by them in accordance