BÀI TẬP VỀ LƯU ĐỒ FLOWCHARD – QUẢN TRỊ HOẠT ĐỘNG TOPICS Make use the flowchart to describe the process of supply laundry services of TSC company Explain criteria for evaluating service quality laundry of the Company? Forms of service provision that TSC company is scheduled to run will help bring any competitive advantage? Explain opinion of him / her Using the data in Table to calculate the breakeven price for cleaning a shirt if monthly demand is expected to be 5,000 shirts and service costs to pay for laundry shop 0.2 USD / pcs Please to know the limitations / disadvantages of the way this business and suggest ideas for improvement TABLE OF CONTENT TABLE OF CONTENT INTRODUCTION RESEARCH OF CONTENT Make use the flowchart to describe the process of supply laundry services of TSC company Explain criteria for evaluating service quality laundry of the Company 2.1 Core competencies 2.2 Quality of fit .6 2.3 Diversification 2.4 Continuous innovation Forms of service provision that TSC company is scheduled to run will help bring any competitive advantage? Explain opinion of him / her 3.1 Increase the capacity of the enterprise in terms of finance, technology, human resources, management 3.2 Improving the competitiveness of the product 3.3 Expansion of product markets Using the data in Table to calculate the breakeven price for cleaning a shirt if monthly demand is expected to be 5,000 shirts and service costs to pay for laundry shop 0.2 dollars USD / pcs Please to know the limitations / disadvantages of the way this business and suggest ideas for improvement CONCLUSION 12 LIST OF REFERENCES 13 INTRODUCTION In the current economic conditions, our country's economy has transformed from subsidy mechanism to market mechanisms This change has dramatically changed the economy To maintain and develop their own business, first requires businesses to produce effective business To continuously improve the production efficiency of business operations, not just the concern of anyone who is in the interest of everyone, every business When anything That also covers issues and crosscutting, as shown in management work, because ultimately economic management is to ensure that produce results and highest efficiency in production and business processes All of these improvements, innovations in content, methods and measures applied in management just really gives meaning they increase business efficiency, not only as a measure of quality, response light organization, business management, but also a matter of business survival Businesses to survive and grow, first requires the business to be effective Effectively increasing production business, as business conditions reproducible expansion, investment in upgrading machinery, innovations in modern technology Business premise is effectively improving the welfare of workers, stimulate increased employee productivity and improve the conditions of production and business efficiency RESEARCH OF CONTENT Make use the flowchart to describe the process of supply laundry services of TSC company Start Marketing, Distribute laundry advertising laundry bags to customers service Laundry according Staff collect laundry bag at Collect customer to customer the the place of delivery information requirements Put on clean Quality ex- laundry in the accreditation warehoused repository Handing laundry Carrying clean clothes up to the place of delivery Ending clothes to customers Customer payment Diagram: Process laundry service supplier of TSC company Staff conducting advertising company, introduced its laundry services up to clients, services offered price When the customer agrees to use the laundry service, hotel staff gave the laundry bag which includes customer names, account numbers and corresponding card encoded with account number Customers in the bag for dirty laundry to be found, then put the bag in place of delivery Staff carrying laundry items need up to wash center, laundry and clean for customers When excessive amounts, the Company does not timely respond to customer needs, the company shall sign a contract with a cleaning company visitors excess capacity Staff quality inspection room, if unsatisfactory items are carried back room All standard items are warehoused and ex-warehoused goods for the customer to pay Payment procedures are performed each time or the end of the month Explain criteria for evaluating service quality laundry of the Company The criteria for evaluating service quality of TSC include: Capacities yy compan compan of TSC TSC of laundry laundry service service quality quality the gg the assessin assessin for for criteria criteria The The Quality of fit The design quality The ability to serve 2.1 Core competencies Product development, new services based on core capabilities holes When developing products, services, businesses often rely on core competencies, ie the availability of its strengths This is considered a top priority for many businesses when considering the decision to develop products and services in addition to products and services available Core competencies will create business competitive advantages, minimize risk in developing goals and strategic planning, making a decisive contribution to the success or failure of the project Core competencies that are not natural It was formed and developed during the manufacturing process, business after business has tried tinkering, wrong many times When starting a business, many entrepreneurs not have the core competency significant, or if it is very vague, not strength However, they still tinkering try, fail, learn from experience, it again, and then gradually improve and develop Strengths and thus formed and strengthened gradually Capacities is generated in the process of product development, new services and gradually evolved to become the "core", brings strength and competitive advantages for businesses A business enterprise specializing in waste each job started by purchasing recycled-bike coffee museum with little capital and little, crept across the alley cave to survive A business other timber which is his only lumberman wage, regular bouts of malaria were tortured Owner of a well-known food brands are sold each cake walk,etc, Core competencies spawned from zero and from the very ordinary ability Gradually the normal capacity, according to the world, and the opportunity to own efforts, develop new core competencies 2.2 Quality of fit Appropriate strategy for the enterprise, when not enough resources to build core competencies complete, is based on the strong foundation to create a stable foothold in niche markets Businesses need to clearly identify your target customers demand consistent with the ability of the business Correct identification capabilities can help businesses meet the different needs of the market is the first step in building core competencies Next, businesses need to continuously accumulate knowledge, experience, skills improvement, process coordination mechanisms to better meet customer needs 2.3 Diversification During the development process, after the business has been successful in a certain field, it tends to expand the business field Issues facing businesses and is expanding into areas outside their core competencies This will bring business up to business spread, capital loss due to excessive investment that does not bring higher profits In contrast to diversify on the basis of core competencies will help businesses expand their market share in a sustainable way Development based on strengths will help businesses reduce risk, investment costs for machinery, equipment and trained personnel 2.4 Continuous innovation One of the businesses reluctant to current business situation is copied, stolen technology from competitors This will be hampered businesses to invest in development This hesitation comes from thinking that the business core competencies are purely production technologies In fact, in the production of the core competencies is often a link between the design and management of supply of raw materials up to production These chains are linked together into chains grounded in process technology development characteristic of the business And if the opponent can only copy is a copy, a few chain can not be copied complete the whole process - especially when it is done in a corporate culture characterized On the other hand, over time, the core competencies are focused investment will increase This is a business platform for creating innovative products, the market leader Rivals if they just copy copy what has been done now, not what businesses are doing The ability to innovate and develop the company's most effective solutions to help businesses combat copied, imitated by competitors Forms of service provision that TSC company is scheduled to run will help bring any competitive advantage? Explain opinion of him / her The method of improving the competitiveness of enterprises in terms of theory If you understand the competitiveness among businesses is the ability to win in the "rivalries" economy, then the root (origin) of which lies in the ability to scale, level and quality of economic resources economic, technical and commercial management of the business Therefore, improving competitiveness, raising essentially "scale, level and quality of economic resources, technical and commercial management of the business" System approach, the theoretical perspective, businesses can win in competition with and helping bring about competitive advantages are as follows: 3.1 Increase the capacity of the enterprise in terms of finance, technology, human resources, management Can not win if the financial resources and weak passive Financial strategy is one of the important strategic function to accomplish the overall competitive strategy of the business Technology is a key competitive tool Technology decided difference in terms of product quality, brand and price Technological innovation is a strategic requirement For now keep the patent or technology secrets, the secret methods preserve the important factors increasing the competitiveness of enterprises Ultimately competitiveness are made primarily by and through people - the most important resources of an enterprise For a team of workers skilled, strategic business must have training and keep talented people To enhance productivity and facilitate creativity for employees every business must have a strategy in-depth professional training, in accordance with their requirements At the same time, each business must focus on policy incentives such as salary policies, incentives to stabilize their workforce, especially the good workers Enterprises must clear philosophy used to shape people, to actively empower employees and to set up the organizational structure sufficient flexibility, adaptability to change Same scale, level and quality of financial resources, technology, human alike, different management mechanisms will generate total different competitiveness (general power, or integration capability) Complete and innovation management mechanism has been considered one of these methods improve effective edge and sustainable farming even in terms of technology and financial change 3.2 Improving the competitiveness of the product First, businesses must invest in the research stage to capture the changing trends of market demand, product design stage in order to create more added value to the business Second, the application of appropriate technologies, ensuring the creation of quality products that meet the needs of the market, has a low production cost To achieve this must now focus on two basic contents: (i) The business must be large and strong financial resources to build the research facility with modern equipment, qualified workforce and deploy high invented effective research; (ii) Capable enterprise joint ventures with other organizations to take a short cut to development of new technologies This requires businesses to have experience and operational skills in the technology market in the world, has a team of highly qualified workers and environment that encourages employee creativity Third, ecommerce, home delivery system to order by phone, set up sales network,etc, are effective ways to keep business and serve customers effectively Therefore, enterprises should focus on how the product packaging and flexible delivery capabilities, on time 3.3 Expansion of product markets Businesses must find ways to take advantage of consumer preferences of our clients through operations dominate the optimal point of sale, through many promotional products up to most consumers, introducing products to customers using try and diversify the quality, design, product pricing and sales costs to make the most of the market segments In addition, firms also maximize market share for its products through a system of agents, joint venture, to open branches and representative offices in areas where demand Using the data in Table to calculate the breakeven price for cleaning a shirt if monthly demand is expected to be 5,000 shirts and service costs to pay for laundry shop 0.2 dollars USD / pcs Breakeven point is the point at which sales revenue just enough to offset all costs, including fixed costs (the costs) and variable costs (variable costs) This means that the breakeven point in manufacturers not collect interest, but also no losses Based on the data in Table 1, the breakeven price for cleaning a shirt if monthly demand is expected to be 5,000 shirts and service costs to pay for laundry shop 0.2 dollars USD/1 pcs are: Derived from the formula: The calculation formula: QHV = Fc / (PHV – Vc) In which: Q: As a breakeven yields Fc: Fixed Costs Vc : Variable costs per unit of product P0: Price products Thus, + Fixed Costs = 1400 + 200 + 1386 + 176 + 100 + 280 = 3542 ($) + Variable cost / product = (20x8x0,3 + 1000x2 + 5000x0,2) / 5000 = 0.6096 ($) + Breakeven output = 5000 shirt So the breakeven price: PHV = (Fc / QHV) + Vc = (3542/5000) + 0.6096 = 1,318 ($) So the breakeven price for cleaning a shirt is 1,318 ($) Please to know the limitations / disadvantages of the way this business and suggest ideas for improvement Limitations 1: Small business market, not to exploit their full potential The formation of the base type of this strategy in practice is diverse and rich, depending on the status of each business that implementing its strategy However, these strategies are often developed and modeled on the standard strategy Businesses seek growth products currently in production while maintaining consumer market currently and modern technology This strategy requires the business to adopt strong marketing efforts such as pricing policy, distribution policy, promotion policy to increase the purchasing power of existing customers and adding new customers Limitations 2: Customer care regime is not interested Customers are an integral part of the competitive environment of the business, customer trust is the most valuable asset of your business The trust said it achieved by better satisfy the needs and tastes of customers compared to competitors Customers can now consumers directly and also as commercial enterprises When the customer is a commercial enterprise bargaining rights depend on specific factors such as purchase volume, input cost proportion of the buyer, the ability of the buyer to make a profit,etc, So businesses need to grasp these issues to the appropriate decision So businesses need to establish classifications existing customers and future, the information gathered from this classification is the basis for important orientation planning Limitations 3: Could not find suitable sources of supply Businesses need relationships with organizations providing various sources such as materials, equipment, labor and finance, including: + Those who sell supplies and equipment,etc, They have the advantage of seeking maximum profits by raising prices, reducing product quality or offering bundled services purchased factors to increase its strength from or pinched it can facilitate the process of enterprise purchasing supplies and equipment,etc, + The finance providers, any enterprise in production and business activities, in the given time even profitable firms must borrow temporarily from the organization Capital funds can be received by short-term borrowings, long-term, or stock issuance When conducting business analysis of the financial institutions supply must first determine its position compared to the other members + The labor is also a key part of the competitive environment of the business The ability to attract and retain qualified members is a prerequisite to ensure the success of the enterprise, the main factor to evaluate is the level of training and their 10 expertise, the relative attractiveness of the business industry as the employer and the common wages Limitations 4: Ensuring that resources are not focused Resource assessment, at the a certain time to assess the resources to make sure there has or can get the resources quantity and quality necessary for the implementation of new strategies choice The evaluation can also serve as a basis for analyzing the leadership implementation costs Adjust resources work is always needed and therefore most senior leaders along with staff conducted the function room Must constantly adjust resources both in quantity and quality as to improve their skills, technical expertise, additional cash source to the implementation of strategies to ensure reliability Ensure resources is how to have the resources to serve the implementation of corporate strategies quickly, focus resources on a certain strategy to be able to take advantage of the opportunity before the other businesses The main task in ensuring the allocation of resources and capital budget preparation 11 CONCLUSION Efficient business operations of the business, is a complex issue, with ties to all the factors involved in the production business (labor, materials labor, labor objects action); business can only achieve high efficiency when the basic elements are used effectively To assess the accuracy, and the scientific basis of production performance of enterprise business, the need to build statistical indicator system fully and completely reflect both synthesis and a reflection be profitable, and reflects the effectiveness of each factor of production, each investment,etc To ensure the above requirements, often using two statistical methods to evaluate the overall operating efficiency of the production and business enterprises Today, natural resource abundance is increasingly scarce so finding raw materials for production to meet the needs of human life is limited Therefore, it is imperative traders, manufacturers must consider economic choice, the choice of production and business, superior products, employers as well as costs to finished product quickly most, cost the least money Improving the economic efficiency of production and business activities are conditions of existence and development of enterprises In order to improve the efficiency of production and business activities, enterprises must always improve the quality of goods and reduce manufacturing costs raise prestige to achieve profitability goals An effective business strategy if and only if it makes a difference and that difference to bring success to the business Even with conventional products, the business strategy is to find and exploit opportunities for them to be different Although prices and product specifications may equal, but you can still make a difference on the basis of service 12 LIST OF REFERENCES 1) Lecture course management activities, Dr Le Hieu Hoc, 2014 2) Business administration, Nguyen Manh Cuong, 2013 3) Managing the operation, Nguyen Anh Ngoc, 2013 4) Operational strategy, Tran Trong Nghia, 2013 5) Quality management, Nguyen Thanh Dat, 2013 6) http://www.kynangkinhdoanh.com/ 13 ... shop 0.2 dollars USD/1 pcs are: Derived from the formula: The calculation formula: QHV = Fc / (PHV – Vc) In which: Q: As a breakeven yields Fc: Fixed Costs Vc : Variable costs per unit of product