ACKNOWLEDGEMENTS I would like to express my sincere thanks to my supervisors Mrs Nguyen Minh Phuong for the wholehearted guidance that they gave me while I was doing this research I would love to show profound gratitude to them for their scholarly instructions, critical comments, great encouragement and valuable materials Without these, the thesis could not have been completed Also, I am greatly owing to students of K40 – English major for their support Especially, I would like to indicate my special thanks to all the lecturers of FLF for giving me the opportunity and permission to implement this thesis My special thanks go as well to my close friends for their enthusiasm and kindness in helping me Last but not least, I owe a debt of gratitude to my beloved family for their support, encouragement and love, which were extremely important for the completion of this thesis ABSTRACT This article aims to introduce some methods to improve basic IT skills for the student of FLF along with the Technical English vocabulary for FLF studens, base on knowledge from the IT community along with personal experience By the way of analyzing the strengths and weaknesses of Faculty Language Foreign students at present My research will outlined some general informations which are shortcomings of the IT skills for FLF student Moreover this research will highlight the importance of Technical English knowledge The aspects which explored are the skills and techniques required to be successful in the IT activities daily From results of the study, I also recommend some solutions and directions which are meaningful in reality STATEMENT OF AUTHORSHIP Title: A STUDY ABOUT ENHANCING BASIC IT SKILLS WITH TECHNICAL ENGLISH FOR FLF STUDENTS AT HPU2 I certify that no part of the above report has been copied from other person’s work without acknowledgements and that the report is originally written by me under instructions of my supervisors Date submitted: March 2017 Student Supervisor Le Tien Dat Nguyen Minh Phuong TABLE OF CONTENTS LIST OF ABBREVIATIONS Abbreviations HPU2 FLF IT PC Meaning Hanoi Pedagogical University No.2 Foreign Langue Faculty Information Technology Personal computer PART A INTRODUCTION I Rationale First of all, we know that Information Technology has been appeared in Vietnam so early, we can say that: It appears almost at the same time as the evolution of IT in the world In here, we can mention a memorable turning point in the IT Viet Nam's development, that was in 1997, our country has turned the "dream of Internet" into a reality by joining the global network Up to now, Vietnam has become to be a fastest growing Internet country in the region and one of the highest growth countries in the world Going along with the IT development is the growth of the user community The percentage of Internet users in Vietnam has reached more than 50% of the population, the Internet has expanded to all regions of ourcountry Nearly 90% of people use mobile phones, more than 40% that people use the internet on their mobile phones Now, 100% state agencies, especially education agencies, have their own website Finally, more than 95% of schools in Vietnam have taught knowledge of IT for students Student is the age getting access to the internet more and more in our community However, Vietnam has not equipped to students with skills in using the Internet during the Internet management has many shortcomings Students become confused, get trouble about computer problems It is particularly serious when they are not well-professional in avoiding offensive or deceptive content The problems of students definitely come from the first reason: The language barrier Maybe computers and devices are now available for Vietnamese users, but IT is a pioneering field, English is always preferred and applied to this field more than any other field Therefore, equipping yourself with the IT skills comes with English is extremely important In each interview, the recruiter spends favor and opportunities for candidates who have the ability to communicate and English skills than the remaining candidates So, this is the opportunity if you want to work in a company with good conditions, high salaries and a stable environment Even if you are a Japanese company, or a multinational company, you know English and use fluently You will still be given priority II RESEARCH OBJECTIVES - To write some theoreticals for the research topic based on public knowledge - To identify related issues base on information from user community - To lauch some solutions to improve IT skills along with English based on personal experience and support from the community III RESEARCH SCOPE - The study focuses on most problem about IT skills especially Technical English - The target users are HPU2’s student in general and FLF’s student in particular IV RESEARCH METHOD To obtain the results of this study, the following instruments are applied: Qualitative, Inderence method, Interpretation and Report Writing V RESEARCH TASKS The study involves completing the following tasks: - To provide some IT skills required for a student - To point out the FLF’s student’s weakness in solving IT problem - To provide the right solutions - To emphasis on how to acquire knowledge of Technical English VI RESEARCH SINGIFICANCE This research paper is high practical significance for HPU2’s student in general and FLF’s student in particular It can support students a few skills when they encounter a problem related to IT Beside that, it is very valuable in studying at school as well as in future life because IT will forever be parallel with life of anyone Improving IT skills and Technical English vocabulary will not be difficult if you gathered basic knowledge and you understand the importance of this knowledge in the future VII DESIGN OF THE STUDY The thesis is divided into three parts The first part is the Introduction The second part is the Development which includes the “Theoretical Background”, the “Common issues encountered”, the “Solution and Direction” The last part is the Conclusion Part A: INTRODUCTION This part tries to outline the Rationale, the Research Objective, the Scope, the Method, the Tasks, the Significance and the Design of the Study Part B: DEVELOPMENT includes three chapters Chapter One: Theoretical Background will provide concepts as well as some views on the issue Chapter Two: The Common Issues Encountered will point out some type of issues and give some cause of that Chapter Three: Solution and Direction will present some tutorial and direction to solve issues Part C: CONCLUSION provide conclusion and summary Finally, References PART B DEVELOPMENT CHAPTER I THEORETICAL BACKGROUND I.1 LITERATURE REVIEW IT skills is one of the new skills in the era of digital technology, it includes all the fields of information technology For some people in t–he IT industry, they will understand what IT skills people need But with some community components, people are quite familiar with IT concepts In fact, there is a small number of students learn outside of the specialistic IT in Vietnam, that does not have much IT skills, even basic computer skills are not well understood In the age of IT influencing every aspect of society, the learning of basic knowledge is becoming very necessary especially with students Moreover, IT students as well as FLF students also need more knowledge of the technical English It is a very modern and it is also quite difficult to update daily Therefore, equipping students with basic IT skills and knowledge of technical English vocabulary is a very important mission to prepare for your future career This paper will synthesize many definitions and theories for improving basic IT skills and technical English vocabulary for students This research paper may have many shortcomings in the implementation process, so I look forward to receiving more valuable feedback and practical comments from everyone so that I can further improve this research I.2 WHAT IS THE IT SKILLS ? IT skills is a phrase that has appeared since the Internet became popular Basically, after more than 30 years of internet development, IT skills have been defined as a set of skills that are needed in the technological age Here are the 10 skills required for an IT-er that seclected by website: computerworld.com in 2015 • Programming/application development Coding is the technique of installing codes related to each other by program language to create computer a program Moreover, to learn coding (computer coding) requires art, science, mathematics and technology According to VTC Academy • Project management A project is usually deemed to be a success if it achieves the objectives according to their acceptance criteria, within an agreed timescale and budget A key factor that distinguishes project management from just 'management' is that it has this final deliverable and a finite timespan, unlike management which is an ongoing process Because of this a project professional needs a wide range of skills; often technical skills, and certainly people management skills and good business awareness According to APM • Technical support Technical support (often shortened to tech support) refers to a plethora of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other informatic, electronic or mechanical goods In general, technical support services address specific problems with a product or service rather than the provision of training, customization, or other support services Most companies offer technical support for the products they sell, either freely available or for a fee Technical support may be delivered over by e-mail, live support software on a website, or a tool where users can log a call or incident Larger organizations frequently have internal technical support available to their staff for computer-related problems The Internet can also be a good source for freely available tech support, where experienced users help users find solutions to their problems In addition, some fee-based service companies charge for premium technical support services • According to Wiki Web development Web development is a broad term for the work involved in developing a web site for the Internet (World Wide Web) or an intranet (a private network) Web development can range from developing the simplest static single page of plain text to the most complex web-based internet applications, electronic businesses, and social network services A more comprehensive list of tasks to which web development commonly refers, may include web engineering, web design, web content 10 change a lot, surprise is inevitable with both users or technicians It is important that you have psychological preparation and the necessary skills, so the problem you are experiencing will be less stressful The computer processing requires the ability such as to be calm down, accurate and careful I will mention two main characteristics encountered by the user that I also have experienced myself II.2.1 Wrong in way of describing the problem Up to 60% of FLF students not know how to describe the problem they are having if described in word There are cases where you know someone who has IT skills, but you are not near that person (if that person is near you, make sure you bring the faulty computer to them) But how far away are you going to call or text him? And he or she is ready to help you, they will ask you to describe the problem right now But you also not understand what error you are and will describe as easy for people to understand, even you are irritated when not achieved as desired Describing the problem, or defining the name of the problem you are experiencing, is the first thing you need to know when preparing to seek help I have met many cases that make me feel both confusing but also funny it is not clear in the description, the description does not correct the situation, that I always have to request to check the machine out or take a screenshot showing me It is important that you understand clearly what your computer is displaying, what you have done before In some cases, you are angry with supporter, who you are received the help before then you will be back to this problem So, I advise you describe to instructor in a most understandable way and you should not express insecurity and hurried with the instructor This will increase the effectiveness of the solution more and save timeconsuming So, the two factors that you should be noticed when describing the problem are: Describe in detail and keep calm down II.2.2 Mistake in self-resolution FLF students are also anxious to repair the computer beacause it is the best valuable tool in their study 90% of them will make use of their knowledge to hopefully correct the mistake before going to be support Certainly everyone has had problems with their computer, in many cases, it is actually very easy to fix and you not need to spend money to the store and take the waiting time which can themselves be easily overcome Back to the main matter: you not have the necessary 28 equipment, not to mention the basic skills that you want to repair yourself In this situation, you will try to find the necessary tools, try to remember how to from observing or recalling the knowledge in books But you are still trembling, bewildered when meeting your case This is not to blame for you, as any technician who used to be like you, also ruined his own equipment by trying to repair it himself Common mistakes: worn screws, warped plastic joints, broken parts, forgot to reposition the components, lightning, injuries when opening I will give you some recommed: • Going with knowledge always is risky, take a good compare your abilities • with the risks you maybe face to Be careful in every detail step and refer to someone such as your friend, who • • may be also curious and experienced than you a little Absolutely not follow unreliable guides or listen to inexperienced people Be sure to read the instructions carefully, not rush and know how to stop at the right time II.3 THE CAUSE OF ISSUES IN FLF STUDENTS II.3.1 IT problems II.3.1.a Subjective Based on the survey, I am able to synthesize general errors in the use computer of the FLF student FLF students, as well as many other students, have relatively little knowledge and experience with computers, this valuable information can be viewed online I will list the main reasons that students often suffer: • Rarely clean the dirt outside for the machine: it will make them fall into the slits of the machines, which stick to the components making them difficult to heat There are dusty filled and overheating that leads to the failure of other • components Use of crack software: software can indirectly slow down the computer or • reduce security Download software of unknown origin: It can come with many junk software for the computer Women not pay attention to the origin of the software • they download, because there are many different sources and not censored Not update the software patch regularly: Older versions can run bugs, patch updates will fix a lot Many people not install patches just beacause they • want to save network bandwidth Not pay attention to the way to optimize the computer: It can make your computer run slow because of crowded work They think the machine is 29 • simply a machine, no need to optimize anything Place food, drinks near the computer: Food particles can cause dirt, which can be difficult to repair if drink poured in This problem encountered a lot, many • cases poured in and completely fail Use of non-standard computer charger: Damage the Power Supply Unit of computer and damages the battery Some person don’t pay attention to the type • of charger they are using Not turn off the power properly: Abuse of sleep mode when finished working isn’t good for hardware Turning off the computer properly will make the • computer more durable Misdirected "Demand of using": Choosing a low-configuration machine and using it over the recommend level will cause the computer to fail faster, choose the machine configuration is too strong will misspend performance II.3.1.b Objective • Based on experience and references from many sources The weather: Our country's hot and humid climate is very harmful to electronics, especially wet weather in March Restrain the machine in a humid • place and keep it running continuously Poor component quality: some manufacturers use perishable, poor quality components to decrease cost Please select manufacturers reputation and • prestige The quality of the computer is uneven: the same type of product, there will be • a small percentage of defective devices Refurbished, renew product: Difficult to distinguish without expertise Choose • a distributor who has clearly origin documentation Un-humanity in repairing: Some guys are willing to trade poor quality to improve their profitability without regard to customers II.3.2 Technical English problems Undeniably, in Vietnam, English skills are indispensable in the era of integration However, in the current Vietnamese youth, not everyone meets the English requirement Admission of English language teaching and learning is difficult from both sides: English language level of students is limited and uneven, which does not meet the needs of documentary, listening and comprehension Change, express ideas in English; And the foreign language competence of the faculty is not enough to teach entirely in English The workshop also pointed out that specialized lecturers are 30 not fluent in foreign languages and foreign language teachers are not fluent in the major This situation is happening not in any particular school, but in the general situation in Vietnam Many opportunities have passed away in regret because skilled people are not fluent in foreign languages, while foreign language proficiency does not have specialized knowledge in the age of integration, knowledge and use of English is not enough A person needs to be able to use fluent English to communicate, present their knowledge in this language Increasing the training and fostering of specialized English proficiency for faculty and students requires a long and costly financial process Not to mention, learning English in adults is difficult because learning is also influenced by many factors in life and society It is very necessary for a person to be confident in the long journey of life and career, equipped with skills and knowledge as well as foreign languages, especially during the festival These things should be equipped for a person as soon as high efficiency The lack of knowledge of technical English is the main reason for identifying the problem we are getting trouble and challenged, so the language barrier is the most inhibitory barrier It can be illustrated that you saw the key to solving the problem right away in front of your eyes but you can not hold it There are many words you will be surprised when you firtly see it, such as: bootable, dump, driver, re-parttion, these words you rarely encounter when the computer works normally because it only appears if your computer gets error Moreover, understanding the messages will be difficult if you translate like other everyday communication phrases So it is not surprised when the FLF students still not understand what this notice means because they have a lack of IT knowledge and lack of response to specialized terms This is not a difficult problem, especially when you have understood the general meaning of the word, only you not know the meaning has been translated into Vietnamese before Moreover, the inventors are very interested in expressing the problem in the most intelligible way for the user, sometimes because it is too concise and makes the user difficult to understand 31 CHAPTER III SOLUTION AND DIRECTION III.1 HOW TO SOLVE IT PROBLEMS III.1.1 Detect the main issue FLF student need to look closely at the manifestation of the problem, use your hand to touch, check over, eye to observe the error message as well as express at the same time, ear to hear small sounds, … intuitive need a bit sensitive If software defects, please pay attention to keywords, headings, processes, error messages, then try to save the state by taking pictures, writing to paper, … when it’s all collected, we are now beginning to find a way to fix it It may be a little difficult to pinpoint the main cause of the problem here Because both hardware and software have the potential to cause similar problems, such as blue screen errors So how to recognize is the fault of the hardware or software of the computer? Let's also go over some of the following issues: • Computer operation and slow processing: As a rule, over time, the computer or more specifically is the operating system you are using will become slower due to the overloading of software, including malware FLF student will quickly conclude that their computer is out of date, and this is a pretty common conclusion But it's totally wrong! The cause of this problem is certainly entirely due to software, hardware of the computer completely "innocent" However, there are some cases where the CPU has to deal with a lot of user activity that causes it to overheat and thus it has to reduce its processing capability to cool it again - but the main reason is due to soft The best way is to install the software suitable for the machine configuration, as well as reasonable division of work on the machine to avoid CPU processing to cause many conditions of slow machine operation • Blue screen: The new version of Windows operating system is more stable than the previous version Combined with installing the latest and most stable hardware driver drivers will not cause a blue screen problem 32 • When the hardware "speaks": When your PC comes to hardware failures, we will take a break immediately to the whole device inside of the computer However, it is necessary to revise, in particular, what component is causing the problem It could be a hard drive, RAM, CPU, video card, fan or power supply or motherboard However, if your computer is constantly blown up by the blue screen, the reason that you should rest first is probably the hardware driver that is installed on your computer And computer hardware will not cause this phenomenon if you have not changed it recently A typical example is the writer myself who has encountered the blue screen case after installing the Nvidia video card driver And after learning, I realized this was due to the conflict between the PC's audio driver and NVidia's HD audio driver Please determine if you have recently upgraded any hardware driver drivers If so, proceed to uninstall it and reinstall it with a smaller version However, if this is still the case, perhaps the hardware is what you should rest All of that have the potential to cause errors such as blue screen, crashes or slow down the machine However, FLF student should also look back whether you are running any software that is "over-processing" of the computer or not? Or have a software that "heavy" before or not It is best to regularly check and clean the equipment inside the computer Thereby, it is possible to detect in time the problems of hardware imminent to the computer III.1.2 Guide for FLF student III.1.2.a Identify well-known support sites Once FLF student know what the problem are, you must to choose the guide appropriately Now, you need to know how to exploit the search engine effectively, strategically without fumbling chance We need two step to check selectively documented scientific references: • Exploiting search engines • Evaluation and selection of search results 33 There are two main ways to exploit information through search engines, specifically:  Method of searching information by network directory in forum: -Search by subsection and subsection: the user simply clicks on a desired item, then a sub-section, and sub-sub, until they find the site that matches their search -Search by keyword: Type the word you want to search in the search box, and the directory will perform a search in its entire content, including the categories and description (site name, summary, etc )  Search methods through the Internet access: Go to the Internet and take the following steps to find effective information then type keyword related research into the box input: - Add quotation marks to collapse search results (“tool for open”, “file key”, …) - Add a hyphenation before a word to exclude them from the search list (eg: -cannot setup …) - In the keyword phrase, accompanied by the name or address of a web page that contains similar content that the you already knows (eg: setup office “sinhvienit”) - Advanced search by specialized engines like Google Advanced To evaluate and select the results, the researcher should base on the determinants of the scientific value of the material such as:  The accuracy and scientific objectivity of the material: Often materials on scholarly sites like gov, edu, jar files, the "library" section will be the best option) 34  The information disclosure process is organized with rigorous scientific objections  Prestige, scientific publishing experience of the issuer: It is possible to look at the issuer's rank  Prestige, scientific experience of the author This is usually the forum, the Facebook group where there are many support posts and useful information to help you You can refer to the experience here very well Here is a list of sites that I think will be useful  Vn-zoom.com  Sinhvienit.net  Phienbanmoi.com  Vozforum.vn  Tinhte.net Some sites specialize in the phone for you:  Choimobile.vn  Gsm.vn III.1.2.b Fix software problem in your ability • If you are seeing your problem being presented online, read the whole issue from start to finish In many cases, because readers are not enough, it will cost them to check again • In addition to reading the tutorial, you also pay attention to the comments of the person who tried to follow it, which usually appears at the end of the article • Ask somebody about the computer to see if that's right for you 35 • If you find it difficult to understand something, you should focus on finding useful information from that keyword • As you follow, if your computer is experiencing an unusual problem, please stop immediately to look into the new issue and gather information about it • If your computer is normal but want to try out the experience, you must make sure that has backed up important documents firstly III.1.2.c When repairing the hardware • Data stored in the computer: Regardless of who uses the computer, there is a certain amount of data in the machine So before editing, you need to save all the data Actually many subjective cases lead to the loss of all data Therefore, it is important to note that before servicing the repair services, they need to save the backup data before repairing or installing the software • Hardware error: Any item after a long-term use process is old and the quality of use is no longer the same Computers are no exception, after a long period of use, the life of the hardware is reduced, outdated Therefore, you need to look for computer repair services This issue we need to consider, calculate the cost of repair or replace the new purchase, because there are devices when repair costs are higher than new purchase Moreover, when repairing, the equipment can only be used for a short period of time and the cost can be very high It is advisable for you to repair the hardware, then you should back up the data before replacing the hardware compatible with the machine, then copy all the data to continue using • Do not fix too much computer: If the computer corrects too much, it will lead to an unexpected problem such as affecting the synchronization of parts When fixing a part it will also involve re-configuring some parts involved Therefore, not all equipment should be repaired When encountering problems consult the advice of the computer repair services Hanoi prestigious to be able to make the best choice Often, we should not replace many parts of the machine to ensure the proper compatibility of parts when operating the machine 36 • Cost of computer repair, replacement of appropriate equipment: Computer errors need to be repaired in a variety of ways There are very simple problems that just turn off the functionality, but there are also repairs that have to be repaired with complex processes that can be fixed In fact, there are a lot of repair services that take advantage of the loopholes and not understand the customer's computer for the benefit, although the machine just happens to be a minor problem and can be said to be badly damaged and need to be replaced Expensive accessories Therefore, customers should choose prestigious computer repair services, before fixing them Therefore, they should clearly explain the problem and the cause of the machine, cost and how to solve the problem Should refer to the price list in many places if too expensive to make their choice • Choose a reputable computer repair site: This is very important when your computer needs repair Reputable repair service will be effective, quality and reasonable price, good replacement equipment and long-term warranty But if you are unlucky enough to choose the wrong computer repair service of poor quality can not only not overcome the problem but also have to pay a large amount of replacement equipment does not guarantee the quality Therefore, customers need to consider carefully when choosing III.2 SOLUTION FOR IMPROVE TECHNICAL ENGLISH III.2.1 Student direction FLF students have the following fundamental advantages when learning Technical English, once the ability to communicate in English is at a relative level: • Know how to use (put example sentences) with terminology based on basic • • structures in English Understand the meaning of terms based on the knowledge you learned in school, or from work Know how to express or otherwise query for terms you not know Although there are many general guidelines on how to learn that I have written in many previous articles, there are still many difficulties still in the practice of specialized English I encountered many questions such as: I study English in FLF so how I can study Technical English effectively? How can I read and understand 37 English in a specialized way easily? There are many resources for you to practice reading and listening to specialized terms in different disciplines The thing you need is to identify one of the learning channels you like most English for Technical contains many specialized and rare terms when searching in common dictionaries, so the most common way is to try to understand the context or situation in the most general way and then read it and continue the relevant documents I have the habit of following various news channels to find out the same topic including: newspapers, blogs, videos, television and reading Recognize that topics, hobbies, and different occupations have their own specific terminology So there is language for film, clothing language, basketball Each field has dozens, hundreds or thousands of specialized terms Each term is a word or compound word for each context using a particular word or term that can be used for similar situations Try to understand and not look up the glossary of terms The advice I often repeat is to try to understand a contextual term Dictionary is the last thing you can Although you are using a dictionary containing a lot of entries, the limitation on using terms within it is still very limited Separate use cases will not be listed in a regular dictionary But you can see meaning and comment in more detail with Wikipedia Hope the term you are looking for is not so special that online tools can not help you! However, you can still understand a term through different contexts, used in texts, articles, newspapers In short, you have to learn to know "Link Vocabulary "(The taget language) and avoid using your mother tongue to understand an item Channels for specialized terminology information: • Google (Type directly in an English language and search for related articles) • Wikipedia (find out the definition, origin and usage of a term) • Youtube (see how the video speaks, or illustrate the cartoon of a term or topic • you are interested in) C.E.P (www.cep.com.vn) read articles in bilingual English-Vietnamese in • various disciplines VOBMappping (www.vobmapping.vn) website links vocabulary in the accompanying glossary and links to related articles In order to improve the knowledge of IT, FLF students should also refer to some of Vietnam's tech news such as: • Genk.vn • Ictnews.vn • Techz.vn These are the pages I rated as high quality articles, translated from the world 38 famous technology magazines such as: • Gsmarena.com • Pcworld.com • Techradar.com • Cnet.com • Theverge.com Understanding the keywords that often appear on the computer, the technology device is very important, it helps you better understand a variety of mechanisms as well as identify the problem One more thing that you need to keep in mind, learning the Technical English will be much easier and easier if you have mastered the common terms in everyday life and are able to use them in the Communication situation III.2.2 Education policy At FLF, I noticed that the leaders had a right orientation when there were more IT priorities for students However, FLF needs more ways to extend IT knowledge to students, adding Technical English vocabulary in the unit FLF also needs to conduct surveys, collect students' opinions and encourage new proposals, etc., to assess and calculate the feasibility FLF students should also boldly recommend the comments through faculty, presenting their wishes When doing research, students in the 3rd and 4th year of FLF should also pay attention to the issues of high application in teaching to bring useful knowledge to students next year 39 PART C RECOMMENDATIONS AND CONCLUSION The previous chapters outlined the problems and directions for FLF students The conclusions will provide pedagogical implications for English language teaching, outlining some of the limitations, contributions of the study as well as suggestions for further research I.PEDAGOGICAL SUGGESTION FOR TEACHING TECHNICAL ENGLISH In this study, I myself have no ambition to go into the IT field because this is a difficult field, which requires a lot of core knowledge The following suggestions are based on own idea: • Adding some types of Technical English exercises: Adding IT knowledge through exercises of these types of exercises helps students to memorize longer This method is easy to implement by the instructors themselves • Organize more exchanges between the English department and the IT department: the exchanges will help both sides to benefit, enhance the relationship as well as add specialized knowledge • Turning Technical English into one of the main topics in the "Applying ICT in English" course: This course previously taught students about office skills Now, I would like to have additional lessons to help students overcome and solve computer problems II SUGGESTIONS FOR FUTHER STUDIES The issue of how to provide FLF student IT skills is still an unfinished topic I hope this article gives other researchers more opportunities for further research For example, people who want to learn more about the direction of teaching IT skills in different situations Other researchers in the Department of Foreign Languages can elaborate more on how to incorporate Technical English knowledge into the lesson My research can become suggestions for new topics to enhance the comprehensive quality of FLF students at HPU2 III LIMITATION OF THE RESEARCH 40 Although I have made a lot of effort to learn and experience IT issues with FLF students, certain limitations can be identified in this study due to time constraints and other unexpected factors • Firstly, the number of examples in the article is still too small, the IT issues I raised only at the general level and can not explain thoroughly • Secondly, the technical English vocabulary I have not mentioned yet but just give the way for FLF students to collect Despite these shortcomings, my serious research has achieved some research requirements and contributed to bringing a preliminary look to this new issue In addition, any topic related to IT in general and the use of Technical English for students, rely on this research to find reliable and update sources for further research IV CONTRIBUTION OF THE RESEARCH In general, the research could be considerably helpful for learners, teacher, as well as researchers working on the related studies As for learners, the weakness of user when dealing with IT problem, to some extent can help them understand causes, solutions and tricks more deeply, use them more correctly and efficientlly Regarding to my supervisor has provided with many usefull suggestions and ideas so that I can finish this research 41 REFERENCES Sổ tay khắc phục cố máy tính, http://www.diendanctim.net/a42-so-tay-khac-phucsu-co-may-tinh.html Các phương pháp xử lý phần cứng, http://giaotrinhcntt.com/danh-muc/phan-cung Cách xử lý phần mềm, https://quantrimang.com/huong-dan-khac-phuc-su-co-maytinh-41873 Kiểm tra cấu hình máy, https://quantrimang.com/cach-kiem-tra-cau-hinh-may-tinhwindows-117075 Tiếng anh kỹ thuật, http://www.tienganhkythuat.com/uncategorized/tu-vung-danhcho-tieng-anh-chuyen-nganh-ky-thuat/ Điểm yếu sinh viên, http://tic.edu.vn/thong-bao/diem-yeu-chet-nguoi-cua-hocsinh-sinh-vien-viet-nam-la-gi-143.html Kỹ cần thiết cho sinh viên, http://www.hdu.edu.vn/vi-vn/18/2666/9-ky-nangcan-thiet-voi-sinh-vien.html Định hướng Ngoại ngữ, http://ict.ulis.vnu.edu.vn/dinh-huong-chien-luoc-day-vahoc-ngoai-ngu-giai-doan-moi/ 42 ... administrator to ensure that a database is always available as needed Other closely related tasks and roles are database security, database monitoring and troubleshooting, and planning for future... traditional data processing application software is inadequate to deal with them Challenges include capture, storage, analysis, data curation, search, sharing, transfer, visualization, querying, updating... appropriate to the acquisition of IT skills - a job that requires many adaptability and agility I.5.b Disadvantage Although there are many advantages, they also have their own disadvantages which