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Hướng đi dành cho các nhà lãnh đạo Huấn luyện nhân viên cấp cao Tạo hướng đi cho các nhà lãnh đạo Tạo động lực hoạt động cho công ty Hiểu rõ sư khác biệt giữa 2 vai trò quản lý và nhân viên Đem đến hiệu quả tốt nhất cho tổ chức, công ty
Training objectives To train all in house trainers, on following topics: • • • • • Part I - Meaning and importance of competencies Part II - Purpose of a training Part III - Systematic training model/process Part IV - Presentation Skills Part V - Factors that leads to a poor training So that they can impart the trainings in a effective and efficient manner the people they train will not only enjoy their training but go away with the knowledge they need What is our purpose in the organization? -To perform assigned job/work And to perform assigned job, we should have some competencies that are required to perform that job Competence (or competency) is the ability of an individual to a job properly Competence Skill Knowledge Aptitude Attitude Skill “Skill is used to denote expertise developed in the course of training and experience.” Skill is acquired and therefore has to be learned For example skilled labour has expertise in their domain of work i.e a mason, carpenter, black smith; electrician etc knows how to fix a problem because of his vast experience and training Knowledge “Knowledge is a set of facts and principles needed to address problems and issues in particular job” It is the theoretical and practical understanding of a subject So a skilled worker may have very good expertise (Practical Skill) in his job but may not have theoretical understanding in detail Abilities/Aptitude Abilities are things that you are naturally good at, you may get better at it with practice Some people tend to be good at math; other people tend to be very artistic and creative Chances of success multiplies when we chose a field of our aptitude Try to find your “flow” or Passion, chances of success multiplies when you peruse your passion Throughout history, people had little need to know their strengths A person was born into a position and a line of work: the peasant's son would also be a peasant; the artisan's daughter, an artisan's wife, and so on But now people have choices We need to know our strengths in order to know where we belong Recap of part IV • For a trainer, having good presentation skills are very crucial • Presentation skills can be divided into two parts – Making a presentation and delivering a presentation • On stage presentation is actually a process of communication where trainer exchange the ideas, thoughts, knowledge or messages with participants • Opening of a presentation matters a lot • Good on stage presentation is a combination of verbal (speaking) and non verbal (body language) messages • For future improvements, always take feedback Factors that leads to a poor training General factors • Over confidence – making presentation without proper understanding of the audience and the theme – Not making adequate preparation • Mismatch/unclear of training requirements • Monotony - Reading the slides in the PowerPoint • Not connecting with the audience • Exceeding the time allotted Situational Factors • Size of the group • Levels of knowledge / background • Support / opposition • Lighting, heating & ventilation • Seating and equipment • Disturbances & noise Guaranteed Distractions • Rattling keys or coins in your pocket • The habitual and continuing use of “uhs” and “ahs” • Sucking the teeth • Ring twisting • Lip licking • Lip biting • Pushing the bridge of your glasses • Playing with a watch Guaranteed Distractions • Drumming your finger • Bouncing a pencil on its eraser • Blowing hair out of your eyes • Popping the top of a magic marker • Extending and retracting the pointer • For females: Twirling hair and playing with jewelry How to overcome this? Simulate at least once your presentation at home and imagine a virtual audience Thereby you get a feeling of the presentation flow Practice transition from slide to slide to make the presentation liquid Remember 6P Prior Preparation Prevents Pretty Poor Performance! Recap • Competencies are very importance for good performance at any job • That means for a good performance at work, one should have skill, knowledge, ability/aptitude and attitude for the same • Because of changing scenario, competencies required are keep on changing • Training is used to bridge the gap between desired and actual competencies • For a good training we should adopt ADDIE model • Presentation skills are very important for a good trainer • On stage presentation is as important as making a good presentation • A trainer should always avoid some points that leads to poor training Movie Clips With a good training We gain at work, at home & in the society • At Work : Job becomes more interesting, meaningful and rewarding • At Home : Family life becomes fuller, richer and happier • Socially Life takes new dimensions, one looks for new challenges And you can make a difference You can give your feedback at http://www.orkut.co.in/Main#Home?rl=t rooprajinder@simbhaolisugars.com, roop_rajinder@yahoo.com Mob.: +919927670068, +919759124083 For more readings you can visit http://www.slideshare.net/rooprajinder5ingh http://humanresourcehr.blogspot.com [...]... Measuring whether the training works and goal have been achieved There are four standard levels of evaluation • Trainee reactions to the training • Trainee learning • Trainee on -the- job behavioral changes • Results of the training for the organization One can evaluate the training effectiveness by Observations/ Interviews/Tests /Parameters Any more? Recap of part II and part III • Purpose of any training... Training Process : ADDIE Model Development Develop and create the elements laid out in design stage • • • • Create the presentation of the course content Performing table top review Improve the presentation Run a pilot session/Practice it Training Process : ADDIE Model Implementation Deploying the training • • • Launch the training Deliver materials to the trainees Conduct training accordingly Training... training is to bridge the gap between existing and desired competencies • A systematic training process shall be based on ADDIE Model • Analyze the training needs • Design your training as per need • Develop the training program/material as per design • Implement the training • Evaluate the training Presentation Skills - Preparing a good presentation - On Stage Presentation For a trainer, having good... lay side by side in the fertile soil The first seed said, "I want to grow! I want to send my roots deep into the soil beneath me, and thrust my sprouts through the earth's crust above me I want to unfurl my tender buds like banners to announce the arrival of spring I want to feel the warmth of the sun on my face and the blessing of the morning dew on my petals!“ And so she grew The second seed said,... and create the elements laid out in design stage Implementation Deploying the training Evaluate Measuring whether the training works and goal have been achieved Training Process : ADDIE Model Analysis Determine goal, objective and need of training • • • • • • • Observing and Listening Surveys Interviews Tests Reviewing Company Records Customer Requirement Changes in Legislations/laws etc Training Process... on changing So training helps to bridge the gap between existing and desired competencies Training? Existing • Skills • Knowledge • Attitudes Training helps to bridge the gap Required • Skills • Knowledge • Attitudes What is a systematic training model? Training Process : ADDIE Model Analysis Determine goal, objective and need of training Design Creating a road map for accomplishing the goals and objectives... communicating the idea, knowledge or message that a trainer wants to deliver to participants Vital things for a good trainer Making a good presentation : The first thing to do is to organize your thoughts in a sequential manner so that all critical points are covered Content, remember, is more important than style Delivering the presentation : Communication A two way process of exchanging the ideas,... roots into the ground below, I don't know what I will encounter in the dark If I push my way through the hard soil above me I may damage my delicate sprouts what if I let my buds open and a snail tries to eat them? And if I were to open my blossoms, a small child may pull me from the ground No, it is much better for me to wait until it is safe." And so she waited A yard hen scratching around in the early... and training • Knowledge is the theoretical understanding of the subject, its principals and facts • Aptitude is innate abilities that one is naturally good at • Attitude is way of thinking or behaving • Persons observable behavior is a out come of his competencies • So if person have good competencies, his behavior or his performance at work will also be good Purpose of a training Purpose of a training... spring ground for food found the waiting seed and promptly ate it Behavioral Ice berg model Ice berg We know that an iceberg has only 10 percent of its total mass above the water while 90 percent of it is underwater But that 90 percent is what the ocean currents act on and what creates the icebergs behavior at its tip Our performance at work can be looked into same way Tip of the ice berg is our observable