VIET NAM NATIONAL UNIVERSITY INTERNATIONAL SCHOOL * VINH HA FOOD PROCESSING AND CONSTRUCTION JOINT STOCK COMPANY (Department of Trading) ADRESS: No 9, Vinh Tuy Street, Hai Ba Trung District, Hanoi city TEACHER: Associate Prof PhD Ly Phuong Duyen STUDENT: LE THI HUYEN MAI STUDENT ID: 11071369 CLASS: IB2012C MAJOR: International Business Internship Report  International School HANOI, 2016 Exordium Internship is one of the most important and indispensable subjects which is practical for any students In the internship period in Vinh Ha Food Processing and Construction JSC, I have opportunities to approach the real working environment in the company; also study and experience before accession to the future job My following six-week internship at the Department of Trading was an interesting experience and important milestone in my study at International School I would like to express my gratitude to the support from Ms Phuong Duyen, my supervisor, as well as other staffs at Department of Trading, Vinh Ha Company I also praise all the efforts that our classmate have done in the internship period We have shared the knowledge, the ideas and the cooperation, and this was how we can finish the Internship and complete the report I hope to receive all the support for years to come This is very important that the sharing and connecting to the practical work will be helpful for our future jobs Finally, I would like to extend a sincere thanks to my supervisor, Ms Phuong Duyen for guiding me during the Internship programm Thank you all! Student: Le Thi Huyen Mai Class: IB2012C  Internship Report International School Information Page         Internship Period: From 18/1 to 04/3/2016 Full name: Le Thi Huyen Mai Phone: 0949.405.776 Email: huyenmails27@gmail.com Specialized: International Business Class: IB2012C - International School – Vietnam National University Internship workplace: Vinh Ha Food Processing and Construction JSC Department of Trading; Phone: 04.39873732 Address: No Vinh Tuy Street, Hai Ba Trung District, Hanoi city Email: kinhdoanh@vinhha.com.vn GUIDING OFFICER INFORMATION Full Name: Nguyen Duc Cuong Chairman of Vinh Ha Food Processing and Construction JSC Phone: (+84) 906 281 123 - Email: cuong.nd@vinhha.com.vn SUPERVISOR INFORMATION Full name: Prof PhD Ly Phuong Duyen Phone: 0976.914.979 - Email: lyphuongduyen@yahoo.com Workplace: Academy of Finance Student: Le Thi Huyen Mai Class: IB2012C  Internship Report International School TABLE OF CONTENTS There is main sections ( excluding the Opening and Information Page) SECTION 1: MAIN CONTENT Chapter 1: General information about Vinh Ha Food processing and construction JSC I Overview of Vinh Ha Company………………………………………… II The foundation and development of the Company……………………….6 III Vision- Mission- and core value……………………………………………7 IV Organization structure………………………………………………………7 V The products, markets and target customers…………………………… Chapter 2: Production and business activities of the company I Business’ strategy……………………………………………………………10 II Process of the chain value……………………………………………………10 Supply and logistic operation…………………………………………… 10 Producing and supplying service………………………………………… 10 Distribution………………………………………………………………….11 Sales and marketing…………………………………………………………11 Customer service…………………………………………………………….11 Corporation management……………………………………………………11 Finacing and Accounting…………………………………………………….12 Human resource management……………………………………………….12 Research and Development………………………………………………….12 III Producing and suppying service management…………………………………13 Roles………………………………………………………………………….13 Strategy……………………………………………………………………….13 Evaluation…………………………………………………………………….14 Chapter 3: Report of internship purpose, work responsibilities, measure I II III Internship purpose……………………………………………………… 14 Work responsibilities…………………………………………………….14 Measure……………………………………………………………………15 Chapter 4: Internship achievement I II III The strengthened theoretical knowledge………………………………… 16 Skill improvements……………………………………………………… 16 Contribution to division………………………………………………… 16 SECTION 2: SHEDULE AND COMMENT Student: Le Thi Huyen Mai Class: IB2012C Internship Report  International School SECTION 1: MAIN CONTENT Chapter 1: General information about Vinh Ha Food processing and construction JSC I Overview of Vinh Ha Company • Company Name and Trade name Vinh Ha Food processing and construction joint stock company • • • • • • Abbreviation: VINH HA FOOD JSC Stock Code: VHF Registered Capital: VND 215 billion (Two hundred and fifteen billion VND) Par value of share: VND 10,000/share Number of shares: 21,500,000 shares Headquarter: No 9A Vinh Tuy Street, Hai Ba Trung District, Hanoi City Tel: (+ 84) 4.39871743 Fax: ( +84) 39870067 Student: Le Thi Huyen Mai Class: IB2012C Internship Report II  International School The foundation and development of the Vinh Ha Company Vinh Ha Company was established on May 1993 by Decision No 44 NN / DOPDecision of the Minister of Agriculture and Food Industry or "Ministry of Agriculture and Rural Development" The company has continually developed and gained high achievements Here are some of the important milestones of the Company: - 1993: On January 8th, 1993, the Company was founded as the Food and Transportation Company - a direct subsidiary of the Central Food Company - 1996: The Company merged with the Materials and Food Packaging Company - 2000: The Company merged with the Construction and Food Company - 2001: The Company merged with several units of the Union of Hanoi Food Companies On June 5th, 2001, the Company changed its name to Vinh Ha Food ProcessingConstruction and Transportation Company - 2006: The Company changed its name to Vinh Ha Food Processing and Construction Joint Stock Company with registered capital of VND 43 billion - 2012: Vinh Ha Food Processing and Construction Joint Stock Company raised its registered capital to VND 215 billion Through 20 years of development, the Company has gained outstanding achievements, contributing to the economic development of the country III Vission, mission and core value Vision By the strong aspiration of becoming the essential supplier in 2020, Vinh Ha Company has desired to create a famous Vietnamese brand and carrying Vietnam out international market Mission - Be always the social dedicated provider to provide the best traditional valuable - products and service, in order to improve quality of life Always towards to customer’s satisfy, create meaningful jobs and advancement opportunities for employees - Increase values, benefits for investors Core value - Product quality and service decide the survival of the business Student: Le Thi Huyen Mai Class: IB2012C Internship Report  International School - Added value for society, customers, workers and shareholders are the targets and - motivation of sustainable development Innovative labor is the foundation of development Coorporation, sharing, commitment are the foundation of corporate culture IV Organization structure A Organization structure In present, the organization structure of Vinh Ha Company has been fairly completed, promoted its key functions and working it well, both in foreign and domestic; satisfying foreign affair work requirements - Management Board Chairman: Mr Cuong Duc Nguyen Vice chairman: Mr Hai Van Pham Members of the board Director board There is one director and no more than deputy directors of the Company Director of the Company is the person who leads the Company, providing directions, who has strategy functions, vision and goals The board has responsibility of developing the Government system for business, make sure every activities of the Company works in the right way Deputy Directors take responsibilities for assigned tasks and laws by the Director In case of the absence of the Director, they are authorized to operate the activities of the Company III.1 a b c d e III.2 Departments and Branches Specialized division Department of Personel and Administration Department of Finance and Accounting Department of Trading Department of Planning Department of Technical issues Subsidiaries a Center for Food Business Gia Lam b Center for Food Business Thanh Tri c Center for Food Business Cau Giay Student: Le Thi Huyen Mai Class: IB2012C  Internship Report International School d Agriculture and FoodProcessing EnterpriseVinh Tuy e Construction Enterprise f Products and Catering Services Introductive Center Vinh Ha g Import and Export Enterprise I B Organization structure model Shareholders’ Shareholders’ Annual Annual General General Meeting Meeting Management Board Supervirory Board Director Board Import Import & & Export Export Enterprise Enterprise No No 11 Dept Dept of of Personel Personel & & Administration Administration Vinh Vinh Tuy Tuy Enterprise Enterprise Dept Dept of of Finance Finance & & Accounting Accounting Vinh Vinh Ha Ha product product Introduction Introduction Center Center Dept Dept of of Trading Trading Construction Construction Enterprise Enterprise No No 22 Dept Dept of of Planning Planning Thanh Tri Center Dept Dept of of Technical Technical Issues Issues Gia Lam Center Cau Giay Center Project Project Management Management Units Units V Products, market and target customers Products - Main products: rice, cassava, corn, soy- bean, animal foods - Services: warehousing and constructions Student: Le Thi Huyen Mai Class: IB2012C Internship Report  International School Market China, Afican countries, USA, Brazil, India, Argentina, and Vietnam Target customers Merchants, food factories and final customers Chapter 2: Production and business activities of the company I Business’ strategy In the next years, Company is focusing on lands, warehouses, development of traditional and strengthened agricultural products; restructuring the Company in the simple ways; streamlining the system and rearranging human resource Moreover, it is also looking for other business products and service to expand new business items to solve jobs for workers II Process of chain value Supply and logistic operation Supply chain management associated with virtually all business operations of the production, from the planning and management process of sourcing, procurement, production of final products… to work in collaboration with partners, suppliers, channels, intermediaries, service providers and customers As the Food Processing and Construction Company, supply chain and logistics are one of the most important sectors of the business In general, information flow and product flow are as follow: Student: Le Thi Huyen Mai Class: IB2012C Internship Report  International School Producing and supplying service Producing and supplying service management are not the simple sectors On the one hand, the diversified demands of customers lead to diversified qualities and services However, those demands are changing very quickly In this sector, Vinh Ha Company has a separated department which is in charge in supervising where the sources are from and how the production line works Quality management is formed based on the need to limit the errors or omission in manufacturing products Previously, manufacturers often check product quality in the final stages This technique has given rise to charges, especially when scaling up production, and still have errors, omissions Therefore, new ways have been used as quality control, quality assurance, quality management and quality control synthesis Distribution Products are transfers by trucks, planes and service company like DHL… from the factories to the customers They are merchants, other food factories and final retailers such as final customers The international markets of Vinh Ha Company are China, Afican countries, USA, Brazil, India and Argentina, so how to distribute products and services is the chain of activities which require a good plan Besides, Vinh Ha Company focuses on saving costs but still working well in everything Sales and marketing In this field, Vinh Ha Company does not focus much on marketing They put attention to how to satisfy the customers in best products and services Vinh Ha Company has its certain markets and is going to expand it in the future Student: Le Thi Huyen Mai 10 Class: IB2012C Internship Report  International School Customer service The field of customer service is one of my work in Trading Department Our responsibilities in here is to take the phones from customers, receiving orders, transferring orders and answering questions If there are any big problems, we have to move it to the managers Our task is guaranteeing the customers’ satisfaction Corporate management Corporate management is the large term of any business Generally, Vinh Ha Company has its completed system The objective of corporate management is to ensure a sustainable and profitable business operation, so the key task of the administrators in any enterprise must follow: - Develop a positive working environment, create strategic direction Allocate and arrange resources Improve the quality of governance, efforts in organizing Create perfection in the operation and administration These tasks help administrators determine the scope of work, set priorities and identify important relationships between them Financing and accounting Financing and accounting play the most important roles of Vinh Ha Company The bigger the company is, the more completed in finance is A field of accounting that treats money as a means of measuring economic performance instead of as a factor of production It encompasses the entire system of monitoring and control of money as it flows in and out of an organization as assets and liabilities, and revenues and expenses Financial accounting gathers and summarizes financial data to prepare financial reports such as balance sheet and income statement for the organization's management, investors, lenders, suppliers, tax authorities, and other stakeholders Human resource management This is a function within an organisation concentrated on recruiting, managing and directing people who work in it Human Resource Management deals with issues related to compensation, performance management, organisation development, safety, wellness, Student: Le Thi Huyen Mai 11 Class: IB2012C Internship Report  International School benefits, employee motivation, training and others HRM plays a strategic role in managing people and the workplace culture and environment If effective, it can contribute greatly to the overall company direction and the accomplishment of its goals and objectives In Vinh Ha Company, people work by top- down style management Research and development As the vision of the company, in the next years, Vinh Ha is expanding their products, services; rearranging labor and restructuring its systems III Producing and supplying service management Roles Production management is a combination of construction activities and process of using inputs required by the client to perform identified targets Quality management activities is essential for the production of your business If the products and services you provide are inconsistent with the demands of the market, you may lose customers, then sales and service is reduced, and there are difficulties in recovering your brand images Management is the activities related directly to organization, control and coordination of resources, in order to achieve goals Production management performed by a group of people responsible for the production of goods and services to society Production function is a basic function of the enterprise, it can affect the success and development of the business as it impacts directly on the products and services provided, affect the cost and quality measure Than ever for success and sustainability of business, we need to appreciate the importance of production management Strategy Vinh Ha Company’s production system simply consists of two areas or main activities: “Production support areas” and “Production areas” Production support areas include the parts to undertake tasks such as customers seeking, production planning, preparation of human resources, equipment, product quality inspection, storage, sale Student: Le Thi Huyen Mai 12 Class: IB2012C Internship Report  International School Production area is the part generating products from the resource provided by production supporting areas 2.1 Vinh Ha Company’s strategy - Completing production function, providing products with the right amounts and right quality in the right time - Creating and maintaining competitive advantages of the business - Creating the flexibility in dealing with constant demands - Guaranteeing the effectiveness in production 2.2 Main terms - Designing production system - Methods of producing - Controlling the process Evaluation Vinh Ha Company is the big company with over the 20.000 billion VND total income in 2015 In order to make sure every step in the production line works properly, they have very well teams of management The production managers in the enterprise can make business succeed or fail based on their decisions In fact, management activities are effective when: - Minimizing input costs while maintaining output Or keeping the inputs while producing more output Or just reducing input costs, has increased production output The less costly resources, the higher efficiency the production and business Chapter 3: Report of internship purpose, work responsibilities and measure I Internship purpose The recent study by the Association of Universities and NACE demonstrates that students who have internship experience will have more opportunities to find a job than those who not NACE's study also found that students with internship experience often get a higher salary at the beginning As for myself, the most important goal in the internship at Vinh Ha Food processing and distribution JSC is to approach the practical work in the real working invironment; getting experience while study and learn more In addition, reaching the specialized job in practical environment also give me chances to discover and develop my ability and my potential in the future II Work responsibilities Student: Le Thi Huyen Mai 13 Class: IB2012C Internship Report  International School Following the six- week period at the Department of Trading, Vinh Ha Company, I was in charge of these work: • Receiving documents, phone calls from customers • Keeping contacts with the partners by mail, e- mail or phone • Familiarising office tasks such as photocopy, scan, … • Understading the process of working • Knowing steps of holding an event and meetings III Measure Delivery of documents At the beginning of the first working hour, I receive the relevent documents (if any) from agencies Then I check the contact information and deliver them to related offices Besides, my task was to receive phone calls from customers who wanted to order products (often wholesale agents), taking notes and then reporting to my department managers With respect to some strange calls, I had to ask the leader for help Keeping contacts with the partners by mail, e- mail or phone This is actually useful important work for me grasping information and developing my communication skills When exchanging information, it requires the ability of controlling speed, intonation with respectful attitude When calling to listeners, I must introduce who and where I am; and then the information should be transferred clearly and fully Besides, any information was taken note and report to the Department manager Familiarising office tasks such as photocopy, scan, … These are casual works in an office and familiar with a student Instead of asking for help, I learnt using machine to it myself I also typed documents as leader’s guide Synthesize information about main events and meetings This is a familiar work of university students During student life, we had a lot of events which gave us experience However, holding events or meetings at the Company required more professional work style I had to collect necessary documents and took note the main keys for the meeting under the support of the supervisor Moreover, in the practical environment, the synthesis of information must be careful, accurately and update Other works Student: Le Thi Huyen Mai 14 Class: IB2012C Internship Report  International School As a member of Trading Department, along with the main tasks, I had chances to expose the works to other departments; as well as taking part in various activities In order to complete my tasks well, I had to link closely with other people Chapter 4: Internship achievements I The strengthened theoretical knowledge Firstly, the internship period at Vinh Ha Food processing and construction JSC had created chances for me to deal with English documents and reaching knowledge Everything about economy sector had been updated constantly so I had to catch it timely In particular, I had the opportunity to approach the practical environment of the subjects I studied, such as the foundation, development of ASEAN, China – ASEAN,… and the main topic of Vietnam’s foreign economic affairs This application of knowledge into practice helped me understand the external economic problems, while improving the skills like analysis, synthesis, report This application of knowledge into practice helped me understand the external economic problems, while improving the skills like analysis, synthesis, report,… II Skill improvement Study must be accompanied by practice During 6-week internship, I was approach an effective working environment, where the ability and skill of the staffs were promoted As the member of Department Of Trading, my main tasks were typing and translation Furthermore, I also known how to prepare and answer an email properly Some office skills such as words, excel, power point for meetings are significantly improved This was the important time for me to change myself from a shy person to a confident one by developing my communication skills III Contributions to the Division The process of internship at Trading Department in Vinh Ha Company had created opportunities for me to contribute my best to the work: Student: Le Thi Huyen Mai 15 Class: IB2012C Internship Report • • • •  International School Responsible for receiving and returning documents Responsible for typing documents Responsible for receiving phone calls from customers Responsible for supporting to hold an event SECTION 2: SCHEDULE AND COMMENT Student: Le Thi Huyen Mai 16 Class: IB2012C VIETNAM NATIONAL UNIVERSITY, HANOI SOCIAL REPUBLIC OF VIETNAM INTERNATIONAL SCHOOL Independence – Liberty - Happiness Schedule of the graduate internship Internship unit: Department of Trading- Vinh Ha JSC Supervisor: Prof PhD Ly Phuong Duyen Student’s full name: Le Thi Huyen Mai Student ID: 11071369 Class: IB2012C Major: International Business Week Date Tasks performed 18/1- 22/1 - Studying about Vinh Ha Company in detail Reading documents Learning about kinds of rice 25/1- 29/1 - Knowing about kinds of rice Supporting to perform events of the company 01/2- 5/2 - Preparing events with members of department Collecting orders 15/2- 19/2 - Holding events with members of department Checking orders Transferring orders to the factory 22/2- 26/2 - Typing documents Arrange documents 29/2- 04/3 - Writing Internship report SOCIAL REPUBLIC OF VIETNAM VIETNAM NATIONAL UNIVERSITY, HANOI Independence – Liberty – Happiness INTERNATIONAL SCHOOL Graduate Internship Evaluation (for Supervisor) Full name: Le Thi Huyen Mai Student ID: 11071369 Class: IB2012C Major: International Business Internship unit: Department of Trading- Vinh Ha JSC Supervisor Signature: Prof PhD Ly Phuong Duyen The performance of the schedule: - Internship period starts from 18/1 to 04/3 Awareness, attitude: ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… Other comments: ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… Hanoi,………………… Supervisor (Signature and Full name) VIETNAM NATIONAL UNIVERSITY, HANOI SOCIAL REPUBLIC OF VIETNAM INTERNATIONAL SCHOOL Independence – Liberty - Happiness Graduate Internship Evaluation (for Internship Company/Institution) Full name: Le Thi Huyen Mai Student ID: 11071369 Class: IB2012C Major: International Business Internship unit: Department of Trading- Vinh Ha JSC Internship period starts from Sponsor: Nguyen Duc Cuong Compliance with regulations of the company/institution: ……………………………………………………………………………………… ……………………………………………………………………………………… Relationships, communication in the company/institution: ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… The assessment of knowledge, skills and attitudes: ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… Confirmation of Internship Company/Institution (Signature and Full name) Hanoi…………… Sponsor (Signature and Full name)  Báo cáo thực tập tốt nghiệp Le Thi Huyen Mai 20 Khoa Quốc Tế Lớp: IB2012C [...]... motivation, training and others HRM plays a strategic role in managing people and the workplace culture and environment If effective, it can contribute greatly to the overall company direction and the accomplishment of its goals and objectives In Vinh Ha Company, people work by top- down style management 9 Research and development As the vision of the company, in the next 5 years, Vinh Ha is expanding their... tasks, I had chances to expose the works to other departments; as well as taking part in various activities In order to complete my tasks well, I had to link closely with other people Chapter 4: Internship achievements I The strengthened theoretical knowledge Firstly, the internship period at Vinh Ha Food processing and construction JSC had created chances for me to deal with English documents and reaching... ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… ……………………………………………………………………………………… Confirmation of Internship Company/ Institution (Signature and Full name) Hanoi…………… Sponsor (Signature and Full name)  Báo cáo thực tập tốt nghiệp Le Thi Huyen Mai 20 Khoa Quốc Tế Lớp: IB2012C ... reducing input costs, has increased production output The less costly resources, the higher efficiency the production and business Chapter 3: Report of internship purpose, work responsibilities and measure I Internship purpose The recent study by the Association of Universities and NACE demonstrates that students who have internship experience will have more opportunities to find a job than those who do... direction Allocate and arrange resources Improve the quality of governance, efforts in organizing Create perfection in the operation and administration These tasks help administrators determine the scope of work, set priorities and identify important relationships between them 7 Financing and accounting Financing and accounting play the most important roles of Vinh Ha Company The bigger the company is, the... affect the success and development of the business as it impacts directly on the products and services provided, affect the cost and quality measure Than ever for success and sustainability of business, we need to appreciate the importance of production management 2 Strategy Vinh Ha Company s production system simply consists of two areas or main activities: “Production support areas” and “Production... of accounting that treats money as a means of measuring economic performance instead of as a factor of production It encompasses the entire system of monitoring and control of money as it flows in and out of an organization as assets and liabilities, and revenues and expenses Financial accounting gathers and summarizes financial data to prepare financial reports such as balance sheet and income statement... also found that students with internship experience often get a higher salary at the beginning As for myself, the most important goal in the internship at Vinh Ha Food processing and distribution JSC is to approach the practical work in the real working invironment; getting experience while study and learn more In addition, reaching the specialized job in practical environment also give me chances to... ……………………………………………………………………………………… Hanoi,………………… Supervisor (Signature and Full name) VIETNAM NATIONAL UNIVERSITY, HANOI SOCIAL REPUBLIC OF VIETNAM INTERNATIONAL SCHOOL Independence – Liberty - Happiness Graduate Internship Evaluation (for Internship Company/ Institution) Full name: Le Thi Huyen Mai Student ID: 11071369 Class: IB2012C Major: International Business Internship unit: Department of Trading- Vinh Ha JSC Internship... receiving orders, transferring orders and answering questions If there are any big problems, we have to move it to the managers Our task is guaranteeing the customers’ satisfaction 6 Corporate management Corporate management is the large term of any business Generally, Vinh Ha Company has its completed system The objective of corporate management is to ensure a sustainable and profitable business operation,