Precision is the Future of Financial Services A New Era of Customer and Employee Engagement Simon Mulcahy GM Financial Services @simonmulcahy Forward Looking Statements Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc could differ materially from the results expressed or implied by the forward-looking statements we make All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers Further information on potential factors that could affect the financial results of salesforce.com, inc is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all Customers who purchase our services should make the purchase decisions based upon features that are currently available Salesforce.com, inc assumes no obligation and does not intend to update these forward-looking statements th Largest Software Company in the World in 2016 Most innovative companies in the world 2013 • 2014 • 2015 2008 • 2009 • 2010 2011 • 2012 2011 • 2012 • 2013 2013 • 2014 2014 • 2015 2015 $ 6.62B FY16 revenue guidance 20K Employees >10 years of UK and European Financial Services Customer Success Our Financial Services Strategy Four-pillar Strategy Deep & broad investments in financial services Customer Success Platform World’s #1 CRM Multitenant Cloud World’s most trusted Financial Services: A Loyalty Crisis Banking 72% of clients would rather bank with Google, etc Wealth Management 51% of investors are dissatisfied with advisor’s ability to meet their needs Insurance Less than 30% of Insurance clients are having positive experiences Disruptors Now Leading the Way Aspiration Summit Account “Best Bank Account in America” Time Magazine, 2015 Orange has 1,000 stores, 27 million customers CEOs in Leading Banks Are Now Reacting Financial Times: “Beyond Banking: Under Attack on All Sides” “Silicon Valley is coming There are 100s of startups with a lot of brains and money working on various alternatives to traditional banking.” - Jamie Dimon, CEO “Our customers are changing Digital transformation is no longer an option – it is a must” “We need to be more decisive and with much more pace — so that we are leaner and more agile and more energetic” - Henri de Castries, CEO - John MacFarlane, Chairman How we radically improve the customer experience? How we radically improve the customer experience? How we this at scale and super cost effectively? We Need to Reinvent Financial Services Precision Generic \ 1-to-Many Reactive Transaction-based When & how the bank wants Personalized Proactive Goal-based How they want it Holy Grail: Effortless Customer & Employee Experience Customer Effort Phone call center Quarterly wealth review Applying for a mortgage Insurance claim Employee Effort Deliver the Precision Banking Experience Capture Real-Time & Life Events Location Digital Activity Spending Life Events Analyze and Find the Perfect Response Deliver the Precise Action Proactively and in Context Supercharge Advisor Productivity Cloud Mobile Social +11% +17% +24% Data Science IoT Baseline -50% Trivial Tasks Acquire Clients Deliver Personal & Proactive Service Importance of Tasks Deepen Book of Business 201 Introducing Connecting advisors with clients in a whole new way 1-to-1 client relationships Smarter actions Engage with clients everywhere Lightning user experience Mike Capelle Chief Strategy Officer You are on a Journey Towards Precision Proactive Contextual Unified Insights for everyone Enriched profiles Increased employee productivity Journeys Engagement Flow Real-time Context Analytics Communities Big Data Unified view of the customer Apps built as fast as disruptors Cloud Profile Mobile …a Supercharged Journey Towards Precision Predictive Proactive Contextual Unified Machine learning at scale Historic Data Insights for everyone Enriched profiles Increased employee productivity Unified view of the customer Apps built as fast as disruptors Journeys Real-time Context Analytics Engagement Flow Communities Big Data Cloud Profile Mobile thank y u [...]... experience Mike Capelle Chief Strategy Officer You are on a Journey Towards Precision Proactive Contextual Unified Insights for everyone Enriched profiles Increased employee productivity Journeys Engagement Flow Real-time Context Analytics Communities Big Data Unified view of the customer Apps built as fast as disruptors Cloud Profile Mobile …a Supercharged Journey Towards Precision Predictive Proactive Contextual...We Need to Reinvent Financial Services Precision Generic \ 1-to-Many Reactive Transaction-based When & how the bank wants Personalized Proactive Goal-based How they want it Holy Grail: Effortless Customer & Employee Experience Customer Effort Phone call center Quarterly wealth review Applying for a mortgage Insurance claim Employee Effort Deliver the Precision Banking Experience Capture... Activity Spending Life Events Analyze and Find the Perfect Response Deliver the Precise Action Proactively and in Context Supercharge Advisor Productivity Cloud Mobile Social +11% +17% +24% Data Science IoT Baseline -50% Trivial Tasks Acquire Clients Deliver Personal & Proactive Service Importance of Tasks Deepen Book of Business 201 6 Introducing Connecting advisors with clients in a whole new way 1-to-1... Journey Towards Precision Predictive Proactive Contextual Unified Machine learning at scale Historic Data Insights for everyone Enriched profiles Increased employee productivity Unified view of the customer Apps built as fast as disruptors Journeys Real-time Context Analytics Engagement Flow Communities Big Data Cloud Profile Mobile thank y u ... trusted Financial Services: A Loyalty Crisis Banking 72% of clients would rather bank with Google, etc Wealth Management 51% of investors are dissatisfied with advisor’s ability to meet their needs... containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site Any unreleased services or features referenced in this or other presentations,... 20K Employees >10 years of UK and European Financial Services Customer Success Our Financial Services Strategy Four-pillar Strategy Deep & broad investments in financial services Customer Success