APPEXCHANGE CUSTOMER STORIES 2015 & 2016 National Head Start Association Grows Memberships and Donations with Fonteva 80 % SAVED In card processing time 50 10 Clunky old system Hard to manage renewals and pay orders Performance and functionality issues % "Always have a good understanding within your organization of what people want out of your system when you are designing it What you get is dependent on what you put into it." OF ONLINE MEMBERSHIPS INCLUDE DONATIONS % DECREASE In payment processing time CUSTOMER: NHSA • Lori Christianson DIRECTOR OF TECHNOLOGY, NHSA CHALLENGE: GROW MEMBERSHIP & DONATIONS • APP: FONTEVA MEMBERNATION Digineer Taps Kimble to Improve Consulting Sales Forecasting 80 % INCREASE 75 Forecast accuracy Data integration frustrations Lack of sales pipeline and forecast accuracy No acceptable mobile solution % TIME SAVED Training time TOOL TO RULE THEM ALL "Having a sales tracking and ERP system that works with your business is critical to your business's success Bryce Austin CIO/CISO, DIGINEER One source of truth CUSTOMER: DIGINEER • CHALLENGE: SALES FORECASTING ACCURACY • APP: KIMBLE Twitter Transforms Compensation Management with Xactly Platform Solution Visibility and transparency Ease of use Flexibility 100 Sales compensation practice was manual and outdated Unsustainable compensation solution Lack of visibility into sales compensation and commission REAL TIME ONLINE, SELF-SERVE, REAL-TIME COMPENSATION PLATFORM % MORE "Build a solid yet flexible solution that can adapt to the company's growth." Preetesh Bengali SALES COMPENSATION MANAGER, TWITTER MOTIVATION & ENGAGEMENT CUSTOMER: TWITTER • CHALLENGE: SALES COMPENSATION • APP: XACTLY MobileIron Increases Call Center Efficiency with NewVoiceMedia ContactWorld 50 % TIME SAVED Shorter call times 25 $150,000 SAVINGS PER YEAR "Technology that exists today and that will exist in the future will only make customers' experiences better It's best to embrace that." % GAIN Mike McCarron In productivity CUSTOMER: MOBILEIRON Rudimentary integration with call center phone system Need to scale customer support Cannot hire additional staff VP, CUSTOMER SUCCESS, MOBILEIRON • CHALLENGE: HIRING & INTEGRATION • APP: NEWVOICEMEDIA Revolution Group Gains Company-Wide Visibility with FinancialForce PSA 60 month +hours/ BUSINESS Entire company visibility into its three practices 100 SAVED CALCULATING UTILIZATION TARGETS % Leverage the Salesforce Community and super users It's like going to a psychologist Lay out your problem, and they will give you a fresh perspective on how to approach the solution Jessika Botruff SALESFORCE ADMIN, REVOLUTION GROUP MOBILE CUSTOMER: REVOLUTION GROUP Three separate practices Lack of transparency Revolution Group needed company-wide collaboration and access to information via a single platform • CHALLENGE: COLLABORATION • APP: FINANCIALFORCE PSA Scott Fetzer Electrical Group Transformed Business Processes with Kenandy + APP Kenandy manages everything for manufacturers with Salesforce App Cloud 30 HOURS/WEEK Buyers' time saved Too many spreadsheets, reports, and emails Too much confusion Scott Fetzer Electrical Group needed to move their business processes to the cloud Test out apps in a sandbox environment before installing - it’s so easy! Rob Goldiez GENERAL MANAGER SCOTT FETZER ELECTRICAL GROUP % COST SAVINGS CUSTOMER: SCOTT FETZER ELECTRICAL GROUP • CHALLENGE: BUSINESS PROCESS • APP: KENANDY Remy Cointreau Gains Visibility into Sales Activities with GreatVines DOCUMENTED PROCESSES Real-time insights into sales productivity 30 MINUTES No real-time data access Still using fax machines Remy Cointreau faced difficulties linking their sales activities to actual sales volume "Look for a partner, not a vendor Pick someone that truly understands your industry and can help drive creativity for your organization." Hugh Lander DIRECTOR OF COMMERCIAL DEVELOPMENT, AMERICAS REMY COINTREAU To generate a report (not three weeks) CUSTOMER: REMY COINTREAU • CHALLENGE: SALES VISIBILITY • APP: GREATVINES Lack of automated processes for customers Needed to support online orders World’s Largest Chocolate Manufacturer Streamlines Customer Experience with CloudCraze X Get the basics right first Start with a pilot, and then roll out and scale Our B2B portal works well because the back-end is structured and robust MORE SUCCESSFUL ORDER PROCESSING Customer orders were successfully processed the first time Steven VanDamme CIO, Barry Callebaut % INCREASE IN REVENUE Cross-selling and up-selling drive revenue and margin uplift CUSTOMER: BARRY CALLEBAUT • CHALLENGE: CUSTOMER EXPERIENCE • APP: CLOUDCRAZE Topcon Increased Field Service Efficiency with ServiceMax 30 % INCREASE IN PRODUCTIVITY GAINS 10 Lost equipment Revenue leakage Topcon was giving away service and paying for it BROAD FRAMEWORK To gain efficiencies and improve products % INCREASE Gary Yantsos SENIOR DIRECTOR OF IT, AMERICAS TOPCON IN SERVICE REVENUES CUSTOMER: TOPCON Change is difficult and adoption of a new solution may take a while Involve the end users early and often so they realize there’s a better way to their jobs • CHALLENGE: FIELD SERVICE • APP: SERVICEMAX Expro Streamlines Inefficiencies with FieldFX SIGNIFICANT DECREASE IN TIME TO PROCESS A TICKET Dispersed data Money left on the table Expro looked to overcome inefficiencies with a central, standardized system GLOBAL PLATFORM In-depth reports and activities across the organization % Figure out what you want to get out of a system, and an efficient way to it Involve the end users early and often, so they realize there’s a better way to their jobs Jonathan Ward BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO LESS REVENUE LEAKAGE CUSTOMER: EXPRO • CHALLENGE: STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS SAVED PER WEEK 2X In-depth reports and activities across the organization BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO MORE SALES CUSTOMER: EXPRO Jonathan Ward • CHALLENGE: STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS SAVED PER WEEK 2X In-depth reports and activities across the organization BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO MORE SALES CUSTOMER: EXPRO Jonathan Ward • CHALLENGE: STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS SAVED PER WEEK 2X In-depth reports and activities across the organization BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO MORE SALES CUSTOMER: EXPRO Jonathan Ward • CHALLENGE: STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS SAVED PER WEEK 2X In-depth reports and activities across the organization BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO MORE SALES CUSTOMER: EXPRO Jonathan Ward • CHALLENGE: STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS Learn more about the AppExchange VISIT US [...]... 5 Dispersed data Money left on the table Expro looked to overcome inefficiencies with a central, standardized system GLOBAL PLATFORM In-depth reports and activities across the organization % Figure out what you want to get out of a system, and an efficient way to do it Involve the end users early and often, so they realize there’s a better way to do their jobs Jonathan Ward BUSINESS PROCESS IMPROVEMENT... • CHALLENGE: STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS SAVED PER WEEK 2X In-depth reports and activities across the organization BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO MORE SALES CUSTOMER: EXPRO Jonathan Ward • CHALLENGE: STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS SAVED PER WEEK 2X In-depth reports and activities across the organization BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO MORE SALES... • CHALLENGE: STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS SAVED PER WEEK 2X In-depth reports and activities across the organization BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO MORE SALES CUSTOMER: EXPRO Jonathan Ward • CHALLENGE: STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS SAVED PER WEEK 2X In-depth reports and activities across the organization BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO MORE SALES... and activities across the organization BUSINESS PROCESS IMPROVEMENT MANAGER, EXPRO MORE SALES CUSTOMER: EXPRO Jonathan Ward • CHALLENGE: STREAMLINE PROCESSES • APP: LIQUIDFRAMEWORKS Learn more about the AppExchange VISIT US ... "Always have a good understanding within your organization of what people want out of your system when you are designing it What you get is dependent on what you put into it." OF ONLINE MEMBERSHIPS... partner, not a vendor Pick someone that truly understands your industry and can help drive creativity for your organization." Hugh Lander DIRECTOR OF COMMERCIAL DEVELOPMENT, AMERICAS REMY COINTREAU... IN SERVICE REVENUES CUSTOMER: TOPCON Change is difficult and adoption of a new solution may take a while Involve the end users early and often so they realize there’s a better way to their jobs