Báo cáo thực tập tại Xí nghiệp Thương mại Mặt đất Nội Bài.PDF

Báo cáo thực tập tại Xí nghiệp Thương mại Mặt đất Nội Bài

BO MAO DUC VA DAM TAO

TRUONG HAI HOC DAN LAP THANG LONG

LAO CFO

IFIVC 14P ToNG HOP

Xi NGHIEP THONG MAI MAT DAT NOI BAI

Chuyen nganh : TAI CHINH - KE TOAN

Belo coo thug tap Ping hop Dgi hoc clan kip Thong Long

1.201 can t6 chile cua Xi nghiep thuong mai mat dat N6i Bai 3

1.2.3 Dac di6m t6 chdc bO may Ice town trong Xi nghiep thuong mai mat

Thuc trang hoat dOng sanxuat kinh doanh ciia xi nghiep thuong mai mat Jilt

2.1 Khai gnat vd" nganh nghe kinh doanh 8

2.2 Dac dimquy trinh chung cita mot so cling viec: 8 2.3 Ka qua hoot cl6ng son xuat kinh doanh trong nhiTing nom gdn day 9 2.4 Danh gia ma s6 chi tieu tin chinh can biin 13

Nhan xet vii ka luau tinh hinh chung tai xi nghiep thuong mai mat dat n6i biti 1 S 3.1 Danh gia chung ye xi nghiep va mem trailing kinh doanh 15 3.2 Nhang tm dian, han cheIvit bier' phap khac phuc: 15

3.2.2: han ch6, kh6 khan va thach thtic: 16 3.2.3: Dinh hi:1.611g phat tridn clia xi nghiep trong this" gian toi: 17

Edo ciao that to tong hop DO hoc chin lap Thang Long

LOI NO! DAU

Clang voi su phat then dm chit nude dac biet la trong thai ki Viet Nam ra nhap WTO nthinh hang khOng Viet Nam da khOng ngiang ddi mdi met each Ion manh.Chiec eau not gab Viet Nam va the gidi mat phan chinh lad ninth hang khOng Viet Nam.Hien nay lining khach du licit den Viet Nam ngily cang tang vat do la do su thay cith mat each Wit dep cha town be dal nude Viet Nam trong cid co sit thay d6i cua nganh hang khOng Viet Nam.Viec di lai bang may bay ire nen de Bang hon, thuan lien hon,thoai mai hon Cling ngay tang co nhieu throng hay throe ma di kthip cat nth tren the gioi, nhieu tau bay hien dai &roc sir dung,thing vdi do

dth ngil nhan then c6 trinh di) va hien khach

Sh ton tai dm Hang khOng Viet Nam quy& dinh su Ong can cha Xi nghiep thwmg mai mat dat NOi Bai : Chuyen cung cap cac dich vu clued mat dth de dam Liao cho guy khach [nth chuye'n bay an town va [hoat mai nhat.Cho den nay Xi nghiep throng mai mat dat Nth Bai da taxiing thanh voi nthing thuan Iqi cry ban va

cling phai throng driu voi nhieu khO khan, thing thoi fling buck tao lap hinh iinh cna

minh trong sg nhiep cOng nghiep hod , hien dai hod dat nude

Qua mot thoi gian ngan tim hieu thirc to tai Xi nghiep thin:mg mai mat dat Nth Bai va ap dung nhang kien fink da hoc trong truang Dal hoc Thang Long em da holn thanh ban boo cdo thuc tap t6ng hop nay

Phan 1: Qua trinh hinh thanh , phat tri6n va ca car to ch& dui XN among mai mat ddit Nth Hai

Phan 2: Thuc trang hoat deng sx kinh doanh cida XN thuong mai mat that

Belo ceio thin; tap Ping hop Dip hoc dein (Op Timing Long

PHAN 1

QUA TRINH H!NH THANH,PHAT TR1gN VA CO CM: TO CHOC CUA Xi NGHWP THLTONG MAI MAT BAT NO1 BAI

1.1 QUA TRINH HiNH THANH VA PHAT TRdN CIA Xi NGHICP THUONG MAI MAT BAT NO1 BAI:

Xi nghiep thuong mai mat dat NOi Bat trot thuOc tang cling ty hanh khOng Viet Nam.Can cu yak) Quyet dinh sa 328/Itg ngay 27 thang 05nam 1995 curl ThiS liking Chinh phu ve viec thanh lap T6ng cling ty hang kitting Viet Nam.Can cu vao Nghi dinh s6 04/CP ngay 27 thong 01 nam 1996 cila Chinh phit v6 viec ban hanh dieu le v6 t6 char va nom thing dm Ring cling ty hang khOng Viet Nam.Thrinh lap Xi nghicip thuong mai mat dal NOi Bai

Tor& Uteri di6m thanh lap XN thuong mai mat dat NOi Blaine do tai ki hop thir VIII nude Cling holt xii hOi ehu nghia Viet Nam thong qua Luat hang khOng Dan dung Viet Nam ngay 26/12/1991 va co hieu lac ngay 1/6/1992 ,Itich ca quan quan nha nu6c thanh Cue hang khOng Dan dung Viet Nam.Cue hang khOng Dan

dung Viet Nam lien hanh chia Each hoot dpng kinh doanh trong nglinh thanh 3 'nth vac horn dOng: Quail ly khai that tang , quail ly dieu hanh bay Ca Heh vise van tai hang khcing.Cac san bay cung tien hanh chia tach thanh 3 linh vac nha nen 'rung

de en pheng van chuyen san bay qu6c te" NOi Bai, nay chinh la Xi nghiep thuong

mai mat dat NOi Brij, yeti cac eh& nang cung cap cac (huh vu thU tut hanh khrich, hanh ly, hang hotivrt cac phuang tien ki thuat thuong mai mat dat cho may bay

Thai gian nay pheng van chuyen chi ven yen ea cac dOi : dOi thuong vu, dOi kho hang, dpi ha tram, dpi bCic ttep va 1)0 phan nghiep vu vai tong so la 329 CBCNV Day la then diPm danh dau su phat tridn dm xi nghiep cling nhu nganh Hang khOng Dan dung vi khOng the tip tut da cac linh vuc sx kinh doanh va linh vue quan ly nha nuac chung ding mot (Thu m6i Su kien nay co y nghia rat quan trong vi no chinh la tien de de nganh Hang khOng Dan dung phat tri6n va Ian manh sau nay

Tru so : Nha dieu hanh Xi nghiep thuong mai mat drit NOi Bai (N1AGS building) san hay qu6c te'NOi Hai _ Ha Npi

Bcio ctio thuc tOp tang hop Doi hoc dcin kip Thcing Long

1.2CO CAU TO CHCC CUA X1 NOM /CP THCONG MAI MAT DAT NOI BAI

SO Do TO CHIT: CLA XX THUONG MAI MAT DAT NMI KM

Van Phong Phong Pi 'Phong Phong Phong Tram 'long ke tai t6 tam tat phuc phut phuc sub

Dang hunch chinh chic men lieu va vu vu vu ky affa

Doan kr hanh hanh HDC hanh hang th uat

(Nguon: PhOng t6 chirc hanh ch nh) 1.2.1 KHOI DIUU HANH

Bao Om 1 gram doe VA 2 pho giam d6c a.Ban giant Mk dirt) hanh:

- Giam d6c:

La nguoi co quyen cao nhat ve quart ly la dieu hanh mpi hoot dOng kinh doanh cunt Xi nhiep ding nhu chin thich nhiem tut& T6ng cling ty hang khOng Viet Nam

- Hai ph6 giam dric dieu hanh:

La ngurii tham mutt ding nhu try gitip giam d6c trong qua trinh quail dieu hanh

b.Trung tarn dieu hanh:

Bei° cao thtec Op tong hop Doi hoc dcin kip Thong Long

Trung tam dieu hanh la co quan gitip giam &lc xi nghiep dieu hanh cric hoat dOng khai thric phuc vu cita cac don vi trong xi nghiep c6 cac nhiem vu sate

- Clain sat pheii hop dieu hanh moi hoat &Ong phuc vu bay giCia cac don vi trong xi nghiep va cac don vi co lien quan cung cap cac dich vu kV thuat thircing mai tau bay va cac dich vu khric co lien quan, dam brio ding chat Gong va kip thai

- Ph& hop v6i [rung tam kidm soot tai san bay NO bai va dal dien ciaa cac hang hang khOng tridn khai thuc hien lich bay

- Thay mat xi nghiep phen hop vdi cac phOng ban ciaa cum cang hang khOng san bay NO bai, cac don vi lien quan tai san bay va cac hang van chuydn trong

cling talc phuc vu bay

- Thu Map xi:r 19 thOng tin va tang hop tinh hinh phuc vu hay hang ngriy, tuan thring, boo cao giam deic xi nghiep va cac co quan c6 lien quan theo quy dinh

cua T6ng cOng ty hang khOng Viet nam

1.2.2 KHOI PHONG BAN

a Phong t6 chtic hanh chinh Brio gem td xc,td help an, y t6, brio ve t6 chtic can b0,

- C6 chid: nang )(Ay dung m6 hinh t6 chuc quart ly cua Ong ty, t6 date nhan su, quart N vice sir dung lao Ong cling nhu giai guy& cac van de ye the dO chinh sach, brio hO an Man lao &ling, dam boo &roc quyen loi va ngh a vu cita nguoi lao Ong theo quy dinh hien hanh

- Hong thei chin trach nhiem to chile tuyen dung lao thing hoac t6 chtit cac

quy trinh dao tao tai Cong ty hoac de cif (lac) trio can 130 d@ nang cao tay nghe, chuyen mOn drip Ong nhu cau Tian ly vii phat trim cilia dun vi

Ming luon dram brio thirc hien t6t cac the dO, chinh srich diii v6i ngiOn lao dOng, t6 chtic khrim chuc benh dinh ki, benh nghe nghiep ,cham lo sue khec CBCNV T6 chtic tot cOng tile dim tao, khOng ngirng Wang cao trinh de chuyen mOn nghiep vu theo hudng chuyen nghiep hod rung vi tri lam vielc

b Phong la' chinh keloan:

Chap hanh nghiem luat phap cita nha ntrac, cdc quy dinh ve tai chinh ke toan darn boo phuc vu hoot Ong sxkd

- Chiu trach nhiem thanh toan tien long cho can be cOng nhan vien

- Girii quy6t cric van de thanh toan vat khach hang, nha cung cap NOM hang cling nhu thanh man cac khorin phai nOp cho Ngdn srich Nha rank

Bao cdo thuc tap tang hap Dui hpc dcin 1pp Thdng Long

- Lap cac bit° cao tai chinh cua COng ty Iheo quy dinh ve ClitthtlfrIVC kd loan hien Minh thing thdi quan 19 chat the tai san va nguen von, lap 1s6 hoach tai chinh va quan ly tai chinh ern Cling ty

c Phang ke hoach:

Bao gem 3 mang kd hoach,may tinh va kho

- Nghien mit ibien tap cac Ire hoach ngan hani trung him va din him cria cOng ty nthim dinh hudng phat tridn trong Wong lai, du kidn sir dung yen trong ky k6 hoach

- Quan ly lau tra va theo dei cac ho so nhu hop thing

- Lap Ire" hoach bao tra, bao &Ong may mOc, thidt bj van phbng, xe van chttydn,

d Pining tai lieu Ca hating dan chat x6p:

Bao gem 3 mang: Nghiep vu, tin lieu va haling clan chin xdp - Chuyen nhiem vu lau cac tai lieu

- Huang thin x6p din, van chuydn tai lieu, hang hod vao thing vi tri thing quy trinh Ire ca tai lieu, hang hod len va xueng may bay a dam NM thing gio khdi Minh cila chuyen bay, dam bilo mth chuyen bay an roan

e Plaing phut vu hanh khach:

Com 3 mang: ban nghiep vu, dOi thu tuc birth khach, dOi tint tut Unfits" - Chuyen haling din, kidm tra giay ter kluich hang dam bao dung nguyen ULU tuc va phap Inca Viet Nam

- Ket hop vOi nhan vien an ninh, nhan vien OCC dd dam bar) 1 guy trinh nhanh, dam bao thco ISO 9001-2000 tie thii tuc vd ngarii den tint tuc y6 hanh

- Nhan vien thil tuc hanh ly huOng dan khach ke khai chi tin thii tuc, tim ki6m hanh ly that ldc

- Kim son va huang dan klnich len may bay 1 Phimg phuc vu hang hod:

Com 3 mang: ban nghiep vu, dOi phuc vu hang nhap, dOi phuc vu hang xudt

phi:mg phuc vu hang hod dam bao an town hang hod, bun pham , butt kien cho khach hang

LuOn tei chirc cac lop hoc nghiep vu hang hod nguy hiem Cac kho hang hod dam bao nhan hang Era hang kip thoi

Btin ccio thttc tap tong hop Doi hoc dein Op Tilting Long

- Sap x6p hang hod ngan lap, gon gang, phuc vu hanh khaich Milan lien g PhOng phuc vu ki thudt san do:

Gam 4 mang: ban nghiep vu , dui ky, thuat I, dOi ky thuat 1140i phuc vu

nen tau

Bao tti, bao duOng, sua chila trang thi6t bi, dam bao an Man chat lacing san pham tray khi xuat xtrOng de phuc vu chuyen bay an Loan

- Thiel k6 va chef him thi6t bi nang ha hop sei,tang tinh nang ki thudt, tang hieu qua cOng viec Nang ha thug luc, dung thi6t bi ngoai nhap, tan dung sat thep tai dun vi de chef tao

- Co gioi hod hOp s6 that' cho phuong phap thu cOng h Van phOng Thing - Doan the':

- Chuyen t6 chtic cac 110i nghi, cac hoat Ong chinh tri doim the (wan chting cho can b0 cOng nhan vien, t6 critic dai 110i, clang 110 xi nghiep

Vd: I-10i nghi tang 1c6t thuc hien guy die dan chU, dai hOi dai bi6u cling down, dai hen dai bleu cOng nhan vien

- Duy tri cac hoat dung van hod the thao: bong da, bang chuyen, van nghe guan cling

- Cac hoat dung xd 110i, nhan dao, tinh nghia:

+ Hang nam t6 chtic gitp mat can IV cOng nhan vien cid nghi him hoac chuyen tth don vi khac

+ Quan tam ten cac gia dinh thuong binh het si,nhimg gia dinh gap hoan canh kilo khan dm xi nghiep, cling nhu la tre em gap hoan canh kh6 khan can xd hen di tham vieng nghia trang lief si

1.2.3 DAC DIEM To CHIA:: BO MAY Kt TOAN TRONG Xi NGHIP THUONG MAI MAT DAT NOI BAI:

CO su phan cOng cOng vier: cu the nham dam bao thuc hien hieu qua cong tac hach toan 1;6 toan cigt Xi nghiep

Brio cao thtic tap tong hop flat hoc dcin lap Thcing Long

Su do bO may k6 toan ciia xi nghik: Ke roan trutOng

hang thanhtokin Thu quY luring va tai

san c6 dinh

Kadocin tr.:tang:

La ngurii chiu trach nhiem cao nhat dea vei Man ho cOng tac chinh kel loan dm Xi nghiep, gitip Clam ci6c t6 chtic chi dao thuc hien toan b0 cOng tkic k6 Loan thong ke, thong tin kinh to, &Mg thiii lap cac k6 hoach tai chinh cho Xi nghiep Knilm tra Bac) cao tin chinh do phuc vu cho yeu eau quail ly cua Nha nubs vii Doanh nghiep

Ka loan ngcin hang:

CO Erlich nhiem thuc hien cac giao dich vai ngan hang nhu giri nen, vay nen, thanh loan qua ngan hang, theo doi s6 du ben gui, lien vay cilia Xi nghiep dCii vat ngan hang va hach toan cac nghiep vu lien quan den giao dich vbi ngan hang

Ka loan thanh loan:

nut hien thanh loan vai nha cung cap, thanh Man Men luring, cac khoan trich thee luring cho nguoi lao long va cac khoan phai Ira khan cling nhu thuc hien hach loan cac nghiep vu lien quan den khoiin phai tra

Thu quy:

Co nhiern vu (man ly quy hen mat cila Xi nghiep, can cu vim cac chting tit thu chi Men mat del thuc hien nhap va xuat tien theo dting quy dinh

toan luring vd tat sdn cd dinh:

CO nhiem vu hach man luring va cac khoiin [rich theo luring cua nhan vien

Xi nghiep, tinh va phan b6 khan hao cac may m6c thiet bi thuOc quyen so hint aka Xi nghiep

Brio ciao that tap tong h9p Doi hoc chin Op Tilting Long

PHAN 2

THUG TRANG HOAT HONG SAN XUAT KINH DOANH CIA Xi NGHIEP THUONG MAI MAT DAT NOI HAI

2.1 KHAI QUAT YE NGANH NGHE KINH DOANH

Xi nghiep thuong mai mat (1St NOi Ban ten giao dich la NTAGS) la doanh nghiep hoal dOng trong linh vire cung ting cac dinh vu mat dat,philc vu cho cac chuyen bay cUti cac hang hang kiting di va den stn bay qudc to Nei Bai.Dam btio thoa man cac dich vu nha da thoa thuan vei khach hang, lam khach hang hal king hang str an town (king gib, chat ltrong fin dinh va khong ngiing ducc nang cao

Ctic dich vu do co thd la: lam thU plc cho khach, clan khtich len tau bay,chutin hi xe.xe thang (16 kluich xudng, xe keo de" keo may hay ve' dung vi xe cung cap vat to cho may bay

Hien nay ngoai Viet Nam airline la khach hang chU you cUa xi nghiep.INTAGS cOn cung cap dich vu cho 12 hang hang khOng qu6c 16 khai thtic tai sari hay NOi Bai (Cathy pacific, air France, Singapore airlines,Thai airway,Malaisia airline,Korean airlines, Japan airline )

2.2 DAC DIEM QUY TRINI-I CHUNG CUA MOT SO CONG VIEC:

a Quy trinh ciut phuc vu hanh khach: Tdt ca cling vies den phai thong qua may vi tinh

Qua trinh khach len may bay: - budcl: khach mua ye, dal chi

- buec 2: can va giri hanh ly • hang hod theo dung this tuc, theo dung phtip luat.xuat trinh day du ve visa, he chieu

- by& 3: clan kith len may bay Qua trinh den khtich xudng may bay: - bueic 1 : nhap canh

- bueic2: 'than hanh 19 hang hoa,theng qua guy trinh hen hanh ly va hang hoti

- bit& 3: clan khach xueng

- buec4: X& 1Y, that lac Wirth 19 ,hang hoti, kien cao

Bcio cho thctc kip king hqg Rid hoc dein Inp Mang Long

b Quy trinh cua nhan Men to xe ky thuat:

- buac 1: kiem tra de an wan cat% xc mate khi bat thulam vier

- butte 2: theo doi theta gian may bay ha canh, khdi luring hang nhiem vu cunt lung xe, nhiem vu cu the cUa minh

+ xc thang co nhiem vu tip can vii may bay khi may hay ha earth de khtich xu6ng dam bac) yeu cau Id thuat , kinh nghiem cao khi cho may hay yit xc three klutp nhau

+ xc dau keit c6 nhiem vu keo may bay ye clang vi tri chic va xuat phtit critt may hay

+ xe chid clan nap nang luting cho may bay, c6 xe chuyen dung chuyen nap diem cho may bay

+ xe clan clueing c6 nhiem vu thin duitng di cho may bay tren throng bang

Xe chuyen dung dC chit khtich ye vi tri nha ga

Buoc3:

Haan thanh nhien vu, danh xe ye thing vi ft-Iva:ban giaoceng vier cho ca sau c Quy trinh ciia nhan vien giat la cung cap vat tu:

+ btieic L k& hop win nhan vi'en ye sinh thu gom vat tu vd not lam vies + bulk 2: Igem tra xu ly thieu hut, cung cap vat tu mot , giat vit la khan, 01 chan

+ bade 3: ding got , niem phong can than vat tu

+ bale 4: van chuyen , sap tied) len may bay dting gig quy dinh

2.3 KET QUA HOAT HONG SAN XUAT KINH DOANH TRONG NFITING NAM GAN DAY

Xi nghiep thuong mai mat dad ngay nay did khang dinh dugc chi clang cUa minh, san pham ciia n6 'ding (tang duct [hint nhan Wang xiing vat ctic hang hang khOng Ion trong khu vac

Ket qua twat thing kinh doanh la met trong nhting thong tin tai chinh quan Ming khOng chi d6i col cac nha quart kg doanh nghiep ma con rat nhieu dot tugng quan tam nha: khach hang, chinh phil Didu d6 rang lam cho khzi nang sinh 164 ket qua kinh doanh tr6 thanh muc tieu doanh nghiep tan tai vid phat tridn

Ket qua hoat Ong san xuat kinh doanh cua Xi nghiep trong hai natn gan

day la nam 2006 \tit nam 2007 duce th6 hien qua bang s6 lieu sau: