5 : 60340102 L lu ng t s m i quan h cc H Ngo i tr a t ch uc nh i u tham kh n lu n hay nh ng ph n nh c a lu ho cs d nh n b ng c p nh u, lu c s lu d ng nh Lu c n nh n b t k b ng c i h c ho D li c thu th p t c t li u v hi b i k t qu H u lu a b t c lu btc TP H NGUY N H NG K c I M CL C I IV V VI THI U 1.1 1.2 1.3 1.4 1.4.1 1.4.2 1.5 1.5.1 1.5.2 Ngh 1.6 1.7 2.1 2.1.1 2.1.2 2.2 2.2.1 2.2.2 10 2.2.3 14 2.3 16 2.3.1 16 2.3.2 17 II 2.4 18 2.5 22 26 3.1 3.1.1 N 3.1.2 3.2 26 26 26 28 3.2.1 28 3.2.2 34 39 4.1 39 4.1.1 39 4.1.2 41 4.2 44 4.2.1 44 4.2.2 46 4.2.3 52 4.3 54 4.3.1 54 4.3.2 55 4.3.3 56 4.3.4 57 65 5.1 65 5.2 66 5.3 70 III IV DANH M C B NG BI U 14 15 29 30 30 ng 31 32 32 33 42 43 Cron Total Statistics) 44 47 ng 49 50 50 54 55 57 60 V DANH M 19 19 20 21 23 27 40 anh 40 41 52 VI T M X , H , VII qua Cronbach's Alpha N of Items 0,677 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected ItemTotal Correlation Cronbach's Alpha if Item Deleted 15,24 15,48 15,23 15,31 15,59 14,140 15,217 15,629 14,107 14,601 0,514 0,404 0,354 0,507 0,384 0,589 0,638 0,659 0,592 0,649 HL1 HL2 HL3 HL4 HL5 Cronbach's Alpha N of Items 0,862 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected ItemTotal Correlation Cronbach's Alpha if Item Deleted QT1 13,25 23,129 0,583 0,861 QT2 QT3 13,36 13,35 22,790 23,596 0,724 0,676 0,823 0,835 QT4 QT5 13,30 13,39 22,187 22,356 0,745 0,693 0,817 0,831 PH L C 7: KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy 0,799 Approx Chi-Square 2409,795 Bartlett's Test of Sphericity df 300 Sig 0,000 Total Variance Explained Initial Eigenvalues Factor Rotation Sums of Squared Loadings 6,222 % of Variance 24,889 2,334 9,334 34,224 2,334 9,334 34,224 2,525 2,210 8,838 43,062 2,210 8,838 43,062 2,340 1,613 6,453 49,515 1,613 6,453 49,515 2,231 1,493 5,972 55,488 1,493 5,972 55,488 2,231 1,313 5,253 60,741 1,313 5,253 60,741 2,094 1,098 4,391 65,131 1,098 4,391 65,131 1,634 1,012 4,048 69,179 1,012 4,048 69,179 1,613 0,860 3,438 72,617 10 0,806 3,224 75,840 11 0,737 2,948 78,788 12 0,647 2,587 81,375 13 0,532 2,130 83,504 14 0,476 1,903 85,408 15 0,454 1,815 87,223 16 0,445 1,781 89,004 17 0,419 1,677 90,681 18 0,390 1,561 92,242 19 0,371 1,483 93,725 20 0,355 1,422 95,147 21 0,308 1,231 96,377 22 0,285 1,138 97,515 23 0,267 1,067 98,582 24 0,207 0,829 99,411 25 0,147 0,589 100,000 Total Cumulative % 24,889 Extraction Sums of Squared Loadings % of Cumulative Total Variance % 6,222 24,889 24,889 Extraction Method: Principal Component Analysis Total 2,626 Rotated Component Matrixa Component WT2 WT4 0,568 WT5 0,734 WT1 0,737 WT3 0,743 0,468 0,419 GD4 0,823 GD3 0,772 GD5 0,702 GD2 0,617 0,415 TC1 0,844 TC2 0,825 TC3 0,769 TC4 0,834 TC5 0,834 XD3 0,805 XD4 0,758 XD2 0,665 0,377 BH2 0,782 BH3 0,723 BH1 0,455 0,535 XD1 0,738 XD5 0,552 GD1 0,402 -0,434 BH4 0,787 BH5 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations 0,728 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy 0,786 Approx Chi-Square 1934,050 Bartlett's Test of Sphericity df Sig 190 0,000 Total Variance Explained Initial Eigenvalues Factor Rotation Sums of Squared Loadings 5,388 % of Variance 26,941 2,211 11,054 37,996 2,211 11,054 37,996 2,409 1,991 9,953 47,948 1,991 9,953 47,948 2,339 1,414 7,068 55,017 1,414 7,068 55,017 2,196 1,370 6,849 61,865 1,370 6,849 61,865 2,069 1,147 5,737 67,603 1,147 5,737 67,603 1,964 0,995 4,976 72,579 0,750 3,748 76,327 0,649 3,243 79,570 10 0,548 2,738 82,308 11 0,540 2,701 85,009 12 0,467 2,333 87,342 13 0,435 2,176 89,518 14 0,387 1,935 91,454 15 0,375 1,874 93,328 16 0,362 1,812 95,140 17 0,309 1,545 96,685 18 0,285 1,423 98,108 19 0,226 1,130 99,238 20 0,152 ,762 100,000 Total Cumulative % 26,941 Extraction Sums of Squared Loadings % of Cumulative Total Variance % 5,388 26,941 26,941 Total 2,544 Extraction Method: Principal Component Analysis Rotated Component Matrixa Component BH2 ,696 BH1 ,589 BH5 ,728 BH3 ,810 BH4 ,564 GD4 ,835 GD3 ,812 GD5 ,644 GD2 ,626 TC1 ,848 TC3 ,807 TC2 ,746 XD3 ,836 XD2 ,734 XD4 ,734 WT4 ,813 WT3 ,785 WT2 ,724 TC5 ,855 TC4 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations ,845 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy 0,819 Approx Chi-Square 394,395 Bartlett's Test of Sphericity df 10 Sig 0,000 Total Variance Explained Factor Total Initial Eigenvalues % of Cumulative Variance % 58,384 58,384 2,919 0,691 13,819 72,203 0,576 11,511 83,713 0,453 9,058 92,771 0,361 7,229 100,000 Extraction Method: Principal Component Analysis Component Matrixa Component HL1 0,794 HL2 0,737 HL3 0,713 HL4 0,798 HL5 0,775 Extraction Method: Principal Component Analysis a components extracted Extraction Sums of Squared Loadings % of Total Cumulative % Variance 2,919 58,384 58,384 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy 0,858 Approx Chi-Square 534,053 Bartlett's Test of Sphericity df 10 Sig 0,000 Total Variance Explained Factor Total Initial Eigenvalues % of Cumulative Variance % 65,011 65,011 3,251 0,598 11,969 76,980 0,465 9,308 86,288 0,373 7,467 93,755 0,312 6,245 100,000 Extraction Method: Principal Component Analysis Component Matrixa Component QT1 0,721 QT2 0,833 QT3 0,801 QT4 0,854 QT5 0,816 Extraction Method: Principal Component Analysis a components extracted Extraction Sums of Squared Loadings % of Total Cumulative % Variance 3,251 65,011 65,011 PH L C 8: K THU T CENTERING cBH = BH 3,7386 cQT_BH = cQT * cBH cGD = GD 3,9378 cQT_GD = cQT * cGD cDS = DS 4,6639 cQT_DS = cQT * cDS cXD = XD 4,0332 cQT_XD = cQT * cXD cWT = WT 4,1162 cQT_WT = cQT * cWT cCN = CN 4,2925 cQT_CN = cQT * cCN cQT = QT 3,3328 Descriptive Statistics BH_mean N 241 Min 1,00 Max 7,00 Mean 3,7386 Std 1,19703 GD_mean 241 1,00 7,00 3,9378 1,41660 DS_mean XD_mean 241 241 1,00 1,00 7,00 7,00 4,6639 4,0332 1,41093 1,44363 WT_mean CN_mean 241 241 1,00 1,00 7,00 7,00 4,1162 4,2925 1,28789 1,58657 QT_mean 241 1,00 7,00 3,3328 1,17401 N 241 Descriptive Statistics N Min Max Mean Std cBH cGD 241 241 -2,74 -2,94 3,26 3,06 0,0000 0,0000 1,19703 1,41660 cTC1 241 -3,66 2,34 0,0000 1,41093 cXD cWT 241 241 -3,03 -3,12 2,97 2,88 0,0000 0,0000 1,44363 1,28789 cTC2 241 -3,29 2,71 0,0000 1,58657 cQT 241 -2,33 3,67 0,0000 1,17401 N 241 PH L C 9: K T QU I QUY MMR Model Summaryb R R2 R2 Adj 0,454a 0,206 0,186 a Predictors: (Constant), cCN, cGD, cWT, cXD, cBH, cDS b Dependent Variable: HL Std 0,83313 Durbin-Watson 2,108 ANOVAa Sum of df Mean Square Squares Regression 42,148 7,025 Residual 162,420 234 ,694 Total 204,568 240 a Dependent Variable: HL b Predictors: (Constant), cCN, cGD, cWT, cXD, cBH, cDS Unstandardized Coefficients B Std 3,842 0,054 cBH 0,005 0,052 cGD -0,069 0,042 cDS -0,053 0,045 cXD -0,032 0,042 cWT -0,186 0,047 cCN -0,107 0,039 a Dependent Variable: HL Coefficients a Standardized Coefficients Beta 0,006 -0,105 -0,081 -0,049 -0,259 -0,185 F Sig 10,121 0.000b t Sig 71,596 0,092 -1,623 -1,184 -0,744 -3,947 -2,727 0,000 0,927 0,106 0,238 0,458 0,000 0,007 Collinearity Statistics Tolerance VIF 0,734 0,807 0,727 0,769 0,788 0,741 1,361 1,239 1,375 1,301 1,270 1,349 Model Summaryb R R2 R2 Adj 0.474a 0,225 0,202 a Predictors: (Constant), cQT, cXD, cDS, cWT, cGD, cBH, cCN b Dependent Variable: HL Std 0,82494 Durbin-Watson 2,142 ANOVAa Sum of df Mean Square Squares Regression 46,005 6,572 Residual 158,563 233 0,681 Total 204,568 240 a Dependent Variable: HL b Predictors: (Constant), cQT, cXD, cDS, cWT, cGD, cBH, cCN F Sig 9,657 0.000b Unstandardized Coefficients B Std 3,842 0,053 0,003 0,052 cBH -0,074 0,042 cGD -0,038 0,045 cDS -0,038 0,042 cXD -0,170 0,047 cWT -0,081 0,041 cCN 0,120 0,050 cQT a Dependent Variable: HL Coefficients a Standardized Coefficients Beta 0,004 -0,114 -0,058 -0,059 -0,237 -0,138 0,152 t Sig 72,307 0,057 -1,770 -0,848 -0,895 -3,618 -1,986 2,381 0,000 0,955 0,078 0,397 0,372 0,000 0,048 0,018 Collinearity Statistics Tolerance VIF 0,734 0,805 0,713 0,766 0,773 0,684 0,813 1,362 1,243 1,403 1,306 1,294 1,462 1,231 Model Summaryb R R2 R2 Adj Std Durbin-Watson a 0,657 0,432 0,400 0,71540 1,945 a Predictors: (Constant), cQT_CN, cXD, cQT, cQT_BH, cDS, cWT, cQT_GD, cGD, cQT_XD, cBH, cQT_WT, cCN, cQT_DS b Dependent Variable: HL ANOVAa Sum of df Mean Square F Squares 88,390 13 6,799 13,285 Regression 116,178 227 0,512 Residual 204,568 240 Total a Dependent Variable: HL b Predictors: (Constant), cQT_CN, cXD, cQT, cQT_BH, cDS, cWT, cQT_GD, cGD, cQT_XD, cBH, cQT_WT, cCN, cQT_DS Unstandardized Coefficients B Std 3,760 0,050 cBH -0,091 0,047 cGD -0,076 0,037 cDS -0,021 0,039 cXD -0,059 0,037 cWT -0,123 0,042 cCN -0,067 0,035 cQT 0,124 0,046 cQT_BH 0,133 0,034 cQT_GD 0,079 0,030 cQT_DS 0,052 0,030 cQT_XD 0,050 0,029 cQT_WT -0,023 0,031 cQT_CN 0,047 0,027 a Dependent Variable: HL Coefficients a Standardized Coefficients Beta -0,118 -0,117 -0,032 -0,093 -0,172 -0,115 0,157 0,234 0,170 0,109 0,100 -0,044 0,103 t Sig 75,057 -1,939 -2,038 -0,525 -1,605 -2,908 -1,896 2,684 3,853 2,630 1,701 1,719 -0,732 1,734 0,000 0,054 0,043 0,600 0,110 0,004 0,059 0,008 0,000 0,009 0,090 0,087 0,465 0,084 Sig 0,000b Collinearity Statistics Tolerance VIF 0,670 0,757 0,693 0,745 0,718 0,675 0,728 0,676 0,601 0,612 0,735 0,683 0,709 1,491 1,322 1,444 1,342 1,392 1,481 1,373 1,479 1,663 1,635 1,360 1,464 1,410 ... U 1.1 Trong b i c nh c nh tranh h c t p, Khi G ,t kinh doanh doanh thu doanh c a ng Khi doanh s l c, cho s c at n nh (1994), nh th ng, K quan tr ng, ,h ty kinh doanh b vi vi ng b tr n doanh. .. doanh nghi n h u qu m ng nh N doanh thu ch c c i thi n n u c c a h B t ch p s uv v a chung Minh (Tp HCM), kinh doanh , vai T l kinh doanh 1.2 C kinh doanh? S kinh doanh? 1.3 l 1.4 1.4.1 1.4.2... 2.2.3 kinh doanh 15 doanh C Rizzo Osibanjo (1970) Stt (2012) Slatten (2013) (2008) X * * Q * * * * * * , , , T M )c p 16 2.3 2.3.1 Q H Q (House, 1981) Q Q th (Taylor, 2011; Barrera, 1986) trong