B GIỄO DC VÀ ÀO TO TRNG I HC KINH T TP. HCM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - PHM LÝ THANH TỄC NG CA THC TIN QUN TR NGUN NHỂN LC N S HÀI LọNG TRONG CỌNG VIC CA CỄN B CỌNG NHỂN VIểN ậ KIM NH TI NGỂN HÀNG TMCP I DNG (OCEANBANK) LUN VN THC S KINH T TP. H CHệ MINH ậ NM 2013 B GIỄO DC VÀ ÀO TO TRNG I HC KINH T TP. HCM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - PHM LÝ THANH TỄC NG CA THC TIN QUN TR NGUN NHỂN LC N S HÀI LọNG TRONG CỌNG VIC CA CỄN B CỌNG NHỂN VIểN ậ KIM NH TI NGỂN HÀNG TMCP I DNG (OCEANBANK) Chuyên ngƠnh : QUN TR KINH DOANH Mã s : 60340102 LUN VN THC S KINH T NGI HNG DN KHOA HC: TS. NGUYN MINH TUN TP. H CHệ MINH ậ NM 2013 LI CAM OAN Tác đng ca thc tin Qun tr ngun nhân lc đn s hài lòng trong công vic ca cán b công nhân viên – kim đnh ti Ngân hàng thng mi c phn i Dng (Oceanbank)       MC LC Trang TRANG PH BỊA LI CAM OAN MC LC DANH MC CỄC HỊNH V, BNG, BIU CHNG 1: TNG QUAN 1  1  2 1.3  2 1.4  2 1.5  4 1.6 K 4 CHNG 2: C S LÝ THUYT VÀ MỌ HỊNH NGHIểN CU 5 2.1  5 2.2   10 2.3  11 2.4  12 2.5  14 2.6  21 CHNG 3: THIT K NGHIểN CU 22 3.1  22 3.1.1  24 3.1.2  27 3.2  28 CHNG 4: PHỂN TệCH KT QU KHO SỄT 29 4.1  29 4.2  30  30  34  ng  35  36 4.3  37 4.4 Png c n s   43  43  43  44  45  46  46  47 CHNG 5: HÀM Ý CHệNH SỄCH 49 5 49  52  54 5. 55  56  57   58  60 TÀI LIU THAM KHO PH LC DANH MC CỄC HỊNH V, BNG, BIU Trang DANH MC HỊNH V  t CBCNV  Oceanbank 14  .23  sau  42  49 DANH MC BNG, BIU :  .8  32   35  38  39  41 1 CHNG 1: TNG QUAN 1.1 LỦ do chn đ tƠi    con n   quan . T, c  ,                                            . N    c.    t     qua      ,    2   h       Oceanbank) 1.2 Mc tiêu nghiên cu:   :         .  ,    . 1.3 i tng vƠ phm vi nghiên cu i tng nghiên cu:   .  . Phm vi nghiên cu:    Oceanbank . 1.4 Phng pháp nghiên cu        3   . n:  n 1:                 -  p t u n u chcyu t n tr nguc ti Oceanbank.  n 2:    Oceanbank.  d7 m vi la chn s t  n la chn s 7  D liu thu thc x ng phn mm SPSS. Sau khi mch d liu s tr o  tin c tin cy c qua h s Cp s b lo  c chp nhn khi h s t yu. o P s c s dng nhm loi b bng t yu. o Ki thuyt ca  php tng th c h 4 o  nh yu t nng n tr nguc ti Oceanbank u t nng quan trng nht. o Cui c, thc hin m t bi a thng kn tr ngun c. 1.5 Ý ngha ca đ tƠi: i vi bn   , u l g trn nguc cho o trong thi gian ti. i vi :               cao  gp nhn thc  u chnh n tr c  lai. 1.6. Kt cu lun vn       :     :  [...]... Sauter, S L., 2003) 21 2.6 , 22 3: h y 3.1 23 (n=237) EFA T test Wallis 1 24 3.1 ngh 1 - - - 25 - - - - 26 - - 2 : - 27 - - b 2.2 3.1 ,b (R 28 - , Kruskal Wallis 3.2 K 29 : 4.1 00 241 37 n = 237 h 5- ) 30 4.2 - , , Burnstein, 1994) , , , 1995) 0,4 : 0,884 TDLC1, TDLC2, TDLC3, TDLC4 TDLC1, TDLC2, TDLC3, TDLC4 trong 0,669 Sau khi XDCV4 711 XDCV1, XDCV2, XDCV3 XDCV2, XDCV3 4 XDCV1, ...5 C 2.1 2 q n c: 2011, trang 1) - - - 6 - - Beer et al (1984) - Cascio (1998) - Werther, Davis (1996) - 2011, trang 3-4 ) C : 7 le, Pierper Guest, Walton, Carrel, Elbert, Hafield, Blyton, Turbull, M Foot, C ng 8 n 007, trang 5) 9 - - - - 10 2.2 2.2.1 2.2.2 th 2.2.3 11 2.3 (Ting, 1997) Nh tin Appelbaum, Bailey, , 2000) 12 M Zubair Aslam... 2.4 Singh(2004) Kim Dung 13 Dung (2005), c ng 8 14 H1 H2 H3 H4 CBCNV H5 Oceanbank H6 H7 H8 Oceanbank 2.5 Oceanbank H1 15 H2 H3 H4 H5 H6 Oceanbank H7 H8 Weiss, 1967) , , , , , Byars trong , 1997) 16 17 11) 2011 18 201 0- M a vi c t qu tin ph n h tm c cc th c hi chu n m gc c c a h so v i u ch nh, s a ch l ng i u kho n v o, tr l tr , cung c s ng, khen th i ti n c c u t ch c n s hi u bi t v nh ngh nghi . DC VÀ ÀO TO TRNG I HC KINH T TP. HCM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - PHM LÝ THANH TỄC. HCM - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - PHM LÝ THANH TỄC NG CA THC TIN QUN TR NGUN NHỂN LC N S HÀI LọNG TRONG.  Tác đng ca thc tin Qun tr ngun nhân lc đn s hài lòng trong công vic ca cán b công nhân viên – kim đnh ti Ngân hàng thng mi c phn i Dng (Oceanbank)   