B GIÁO D O I H C KINH T TP HCM NGUY NG C A CH NG CU C S S N G N K T NHÂN VIÊN T I CÁC DOANH NGHI P TRÊN A BÀN TP.HCM LU TP H Chí Minh 2014 B GIÁO D C O I H C KINH T TP HCM NGUY NG C A CH NG CU C S S N G N K T NHÂN VIÊN T I CÁC DOANH NGHI P TRÊN A BÀN TP H CHÍ MINH Chuyên ngành : Qu n tr kinh doanh Mã s : 60340102 LU TH NG D N KHOA H C PGS.TS NGUY TP H Chí Minh L c tiên, xin chân thành g i l i c t ng d ng ý ki n quý báu giúp tơi hồn thành lu Tơi q th n PGS TS Nguy il n Khoa Qu n tr kinh doanh t t c i H c Kinh t Thành ph H su n tâm gi ng d y c t p nghiên c u ng c a ch làm vi n s g n k t nhân viên t i doanh nghi ng cu c s a bàn TP.HCM trình nghiên c u c a riêng Các k t qu nghiên c u Lu n trung th b t k công trình khác TP H H c viên th c hi n NGUY c công b M CL C TRANG PH L M CL C DANH M VI T T T DANH M T 01 - T NG QUAN V U 03 03 1.2 M u 05 ng u m vi kh 05 u 05 c ti n c 1.6 K t c 06 u 06 - 2.1 Ch U 08 ng cu c s c (Quality of working life 2.1.1S i c a thu t ng ch t 2.1.2 m ch 2.1.3 ng cu c s ng cu c s n c a ch 2.2.1 2.2.2 2.3 M c 08 c 09 ng cu c s 2.2 S g n k QWL) 08 c 10 14 ms g nk 14 nc as g nk gi a ch ng cu c s 15 g nk 17 thuy t 21 U 23 3.1 Thi t k u 23 3.1.1 23 3.1.2 c 24 3.2 nm 3.2.1 li u 25 n m u 25 li u 25 26 ch ng cu c s g nk c 26 29 T QU U 30 u 30 31 ng cu c s c 31 g nk 34 35 ng cu c s g nk u ch c 35 40 u 42 i quy 4.4.1 Ki 43 nh h i quy pc 4.4.3 K t qu 44 i quy 46 i quy 46 4.5 Th o lu n k t qu 47 T LU N NGH 52 5.1 K t lu n 52 53 u 59 n ch U THAM KH O PH L C u ti p theo 59 DANH M VI T T T EFA QWL Ch ng cu c s c (Quality of working/work life) DANH M B ng 4.1 K t qu ib u 33 B ng 4.2 T ng k t h s Cronbach Alpha c B ng 4.3 H s t c a m t s bi n sau th c hi n EFA l B ng 4.4 K t qu n 35 37 B ng 4.5 K t qu B ng 4.6 n s g n k t 35 g nk t k t qu 40 41 B ng 4.7 Ma tr n h s gi n 43 B ng 4.8 H s h i quy 44 B ng 4.9 i quy 45 B ng 4.10 Ki pc B ng 4.11 Th B ng 4.12 46 c t k t qu ki 48 nh gi thuy t 51 u 21 c hi u 24 u ch nh sau th c hi n EFA 42 T ng c a ch g nk ng cu c s ns t c th c hi n nh ng cu c s g nk c c a Walton (1974) i t ch c c u ki n Vi ng ns g nk ng c a ch ng cu c s c ch c c th c hi n nh u ch nh, b sung bi ng v i m u g vi H c u K t qu ki nh cho th ng cu c s g nk cc a ch c c a Towers Perrin ng cu c s vi c g ng, nhu c u t tr ng, u ki ng cu c s h i, s c u t tr c, s d p t ch c K t qu u ki ng cu c s i, s c, s d p t ch V m t th c ti o th ng cu c s ng th i hi c nh h n ch nt cm i g nk t n tr s c ns g nk t us nh c a ch ch n: nhu ic a ng cu c th c hi c i thi g n k t c i v i t ch u ki ngu n l doanh nghi ng th o l i th c nh tranh v ngu ng c nh tranh hi n c cho Rotated Component Matrixa Component Luong thuong 0.653 Hoi nhap 0.571 0.76 Luong thuong 0.79 Luong thuong 0.817 Luong thuong 0.38 0.304 Qui tac 0.717 Hoi nhap 0.638 Qui tac 0.614 Phat trien 0.488 Phat trien 0.437 Dieu kien 0.313 0.3 0.307 0.488 0.324 0.667 Dieu kien 0.627 Can bang 0.586 Dieu kien 0.574 Qui tac 0.367 0.474 0.327 0.543 Dieu kien 0.306 0.498 Xa hoi Xa hoi 0.711 0.302 0.659 Xa hoi 0.597 Phat trien Phat trien 0.31 0.404 0.516 0.324 0.466 Can bang 0.828 Can bang 0.788 Can bang 0.734 Nang luc 0.772 Nang luc 0.749 Nang luc 0.668 Nang luc Hoi nhap 0.35 0.319 0.494 0.374 Hoi nhap Hoi nhap 0.405 0.36 0.784 0.416 0.564 K t qu EFA l n : Sau lo i b bi n PT2 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy 0.915 Approx Chi-Square 3165.319 Bartlett's Test of Sphericity Df 435 Sig 0.000 Total Variance Explained Initial Eigenvalues Extraction Sums of Squared Loadings Component Total % of Variance Cumulative % Total % of Variance Cumulative % 10.139 33.797 33.797 10.139 33.797 33.797 2.095 6.985 40.782 2.095 6.985 40.782 1.67 5.565 46.347 1.67 5.565 46.347 1.431 4.77 51.117 1.431 4.77 51.117 1.314 4.381 55.498 1.314 4.381 55.498 1.142 3.807 59.305 1.142 3.807 59.305 1.007 3.356 62.661 1.007 3.356 62.661 0.882 2.939 65.599 0.825 2.751 68.35 10 0.765 2.549 70.899 11 0.74 2.466 73.365 12 0.652 2.174 75.539 13 0.627 2.091 77.63 14 0.601 2.004 79.634 15 0.578 1.928 81.561 16 0.546 1.819 83.381 17 0.508 1.692 85.073 18 0.498 1.661 86.734 19 0.492 1.641 88.375 20 0.425 1.417 89.792 21 0.395 1.318 91.11 22 0.364 1.212 92.322 23 0.354 1.179 93.501 24 0.34 1.134 94.635 25 0.321 1.07 95.704 26 0.304 1.014 96.719 27 0.284 0.945 97.664 28 0.252 0.84 98.505 29 0.239 0.798 99.302 30 0.209 0.698 100 Rotated Component Matrixa Component Luong thuong 0.652 Hoi nhap 0.571 0.759 Luong thuong 0.795 Luong thuong 0.821 Luong thuong 0.376 0.322 Qui tac 0.715 Hoi nhap 0.642 Qui tac 0.617 Phat trien 0.525 Phat trien 0.435 Dieu kien 0.312 0.31 0.505 0.304 0.666 Dieu kien 0.627 Can bang 0.593 Dieu kien 0.582 Qui tac 0.38 0.34 0.533 0.476 Dieu kien 0.322 0.503 Can bang 0.831 Can bang 0.794 Can bang 0.739 Nang luc 0.777 Nang luc 0.763 Nang luc 0.659 Nang luc Hoi nhap 0.354 0.322 0.312 0.65 0.571 0.308 Hoi nhap Hoi nhap 0.363 0.742 Xa hoi Phat trien 0.401 0.363 Xa hoi Xa hoi 0.49 0.541 0.788 0.438 0.559 ng h p n u lo i b bi n NL3 KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Approx Chi-Square Bartlett's Test of Sphericity 912 3032.819 000 Total Variance Explained Extraction Sums of Squared Loadings Cumulative Total % of Cumulative % Variance % 33.925 9.838 33.925 33.925 41.077 2.074 7.151 41.077 46.411 1.547 5.335 46.411 51.329 1.426 4.918 51.329 55.819 1.302 4.490 55.819 59.750 1.140 3.931 59.750 63.189 66.197 69.036 71.630 74.039 76.287 78.434 80.460 82.412 84.286 86.007 87.712 89.257 90.723 91.983 93.203 94.405 95.513 96.562 97.544 98.413 99.272 100.000 Initial Eigenvalues Total 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 406 Sig Component df 9.838 2.074 1.547 1.426 1.302 1.140 997 872 823 752 699 652 623 588 566 543 499 494 448 425 366 354 349 321 304 285 252 249 211 % of Variance 33.925 7.151 5.335 4.918 4.490 3.931 3.439 3.008 2.838 2.594 2.409 2.248 2.147 2.027 1.952 1.874 1.721 1.705 1.545 1.465 1.261 1.220 1.202 1.108 1.050 981 869 859 728 Extraction Method: Principal Component Analysis Rotation Sums of Squared Loadings Total % of Cumulative Variance % 3.698 12.753 12.753 3.601 12.418 25.171 2.805 9.671 34.842 2.488 8.578 43.420 2.377 8.196 51.616 2.359 8.134 59.750 Rotated Component Matrixa Component Luong thuong 686 Hoi nhap 555 765 Luong thuong 768 Luong thuong 821 Luong thuong 345 376 Qui tac 689 Hoi nhap 672 Qui tac 660 Phat trien 586 Hoi nhap 581 Phat trien 450 Hoi nhap Dieu kien 522 394 345 331 651 Dieu kien 643 Dieu kien 631 Can bang 597 Dieu kien Qui tac 467 305 310 491 355 315 485 Can bang 829 Can bang 802 Can bang 733 Xa hoi Xa hoi 742 339 632 Xa hoi 603 Phat trien 307 469 Nang luc 788 Nang luc 763 Nang luc 652 Hoi nhap 304 Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations .415 K T QU IV G NK KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling 0.896 Adequacy Approx Chi-Square Bartlett's Test of Sphericity 1249.849 Df 36 Sig Total Variance Explained Extraction Sums of Squared Initial Eigenvalues Loadings Component Total % of Cumulative Variance % 5.286 58.732 58.732 0.885 9.829 68.561 0.721 8.014 76.575 0.517 5.748 82.323 0.429 4.768 87.091 0.416 4.62 91.71 0.312 3.467 95.178 0.247 2.744 97.922 0.187 2.078 100 Component Matrixa Component Nhan thuc 0.818 Nhan thuc 0.807 Tu nguyen 0.795 Tu nguyen 0.793 Nhan thuc 0.786 Tu nguyen 0.749 Tu nguyen 0.729 Tu nguyen 0.708 Nhan thuc 0.703 Total 5.286 % of Cumulative Variance % 58.732 58.732 PH L TIN C ng Reliability Statistics Cronbach's Cronbach's Alpha Alpha N of Items Based on Standardized Items 858 860 Item-Total Statistics Scale Mean if Scale Variance Corrected Item- Squared Cronbach's Item Deleted if Item Deleted Total Correlation Multiple Alpha if Item Correlation Deleted Luong thuong 13.05 12.883 673 466 828 Luong thuong 13.05 12.155 744 565 809 Luong thuong 13.03 12.584 637 414 839 Luong thuong 13.05 13.057 736 551 815 Hoi nhap 12.95 13.400 592 363 849 Nhu c u t tr ng Reliability Statistics Cronbach's Cronbach's Alpha Alpha N of Items Based on Standardized Items 800 804 Item-Total Statistics Scale Mean if Scale Variance Corrected Item- Squared Cronbach's Item Deleted if Item Deleted Total Correlation Multiple Alpha if Item Correlation Deleted Qui tac 13.32 9.346 624 392 750 Qui tac 13.15 9.762 534 315 776 Hoi nhap 13.35 9.339 608 385 754 Phat trien 13.92 8.722 609 388 753 Phat trien 13.44 8.578 557 321 774 u ki c Reliability Statistics Cronbach's Cronbach's Alpha Alpha Based on N of Items Standardized Items 789 789 Item-Total Statistics Scale Mean if Scale Variance Corrected Item- Squared Cronbach's Item Deleted if Item Deleted Total Correlation Multiple Alpha if Item Correlation Deleted Dieu kien 18.40 11.843 633 423 734 Dieu kien 18.20 12.628 536 312 758 Dieu kien 18.30 12.484 551 321 754 Dieu kien 18.77 11.948 530 305 761 Qui tac 18.41 12.718 521 294 761 Can bang 18.24 13.211 473 247 772 ng cu c s c Reliability Statistics Cronbach's Cronbach's Alpha Alpha N of Items Based on Standardized Items 812 811 Item-Total Statistics Scale Mean if Scale Variance Corrected Item- Squared Cronbach's Item Deleted if Item Deleted Total Correlation Multiple Alpha if Item Correlation Deleted Can bang 7.25 2.639 698 513 706 Can bang 7.31 2.665 721 534 680 Can bang 7.13 3.351 581 339 822 S d Reliability Statistics Cronbach's Cronbach's Alpha N of Items Alpha Based on Standardized Items 789 795 Item-Total Statistics Scale Mean if Scale Variance Corrected Item- Squared Cronbach's Item Deleted if Item Deleted Total Correlation Multiple Alpha if Item Correlation Deleted Nang luc 14.99 7.898 571 333 749 Nang luc 15.27 7.834 501 276 775 Nang luc 14.86 7.739 657 486 722 Nang luc 14.69 8.089 624 454 735 Hoi nhap 15.21 8.032 508 277 770 i Reliability Statistics Cronbach's Cronbach's Alpha Alpha N of Items Based on Standardized Items 722 722 Item-Total Statistics Scale Mean if Scale Variance Corrected Item- Squared Cronbach's Item Deleted if Item Deleted Total Correlation Multiple Alpha if Item Correlation Deleted Xa hoi 10.24 5.186 553 323 636 Xa hoi 10.13 4.699 607 381 599 Xa hoi 10.23 5.321 455 241 693 Phat trien 10.11 5.527 433 207 705 S p t ch c Reliability Statistics Cronbach's Cronbach's N of Items Alpha Alpha Based on Standardized Items 654 655 Item-Total Statistics Scale Mean if Scale Variance Corrected Item- Squared Cronbach's Item Deleted if Item Deleted Total Correlation Multiple Alpha if Item Correlation Deleted Hoi nhap 3.73 834 487 237 Hoi nhap 3.58 982 487 237 S g nk t Reliability Statistics Cronbach's N of Items Alpha 912 Item-Total Statistics Scale Mean if Scale Variance Corrected Item- Cronbach's Item Deleted if Item Deleted Total Alpha if Item Correlation Deleted Tu nguyen 26.64 41.082 634 906 Tu nguyen 26.79 40.267 658 904 Tu nguyen 26.91 40.434 678 903 Tu nguyen 27.32 39.555 725 899 Tu nguyen 27.59 39.681 724 899 Nhan thuc 27.38 39.674 735 899 Nhan thuc 27.28 39.479 749 898 Nhan thuc 26.65 40.194 719 900 Nhan thuc 26.66 40.855 626 906 PH L C 7: KI Ki I QUY nh s i quy Variables Entered/Removeda Model Variables Variables Entered Method Removed QWL7, QWL4, QWL1, QWL6, Enter QWL5, QWL3, QWL2b a Dependent Variable: GANKET b All requested variables entered Model Summaryb Model R 832a Adjusted R Std Error of the Square R Square Estimate 692 683 Durbin-Watson 444 1.987 a Predictors: (Constant), QWL7, QWL4, QWL1, QWL6, QWL5, QWL3, QWL2 b Dependent Variable: GANKET ANOVAa Model Sum of Squares Regression Residual Total df Mean Square 101.398 14.485 45.121 229 197 146.520 236 a Dependent Variable: GANKET b Predictors: (Constant), QWL7, QWL4, QWL1, QWL6, QWL5, QWL3, QWL2 F 73.517 Sig .000b H s h i quy Coefficientsa Model Unstandardized Coefficients B (Constant) Std Error 0.045 0.159 0.059 QWL3 0.261 QWL4 0.122 QWL5 Sig Collinearity Statistics Tolerance Collinearity Statistics VIF -3.94 0.081 1.611 0.109 0.538 1.857 0.149 2.681 0.008 0.434 2.304 0.059 0.229 4.399 0.497 2.013 0.041 0.126 2.985 0.003 0.759 1.318 0.201 0.058 0.175 3.471 0.001 0.531 1.883 QWL6 0.248 0.054 0.229 4.571 0.537 1.861 QWL7 0.072 QWL2 t Beta 0.192 QWL1 -0.755 Standardized Coefficients 0.102 0.044 0.106 2.311 0.022 0.636 1.573 Ki Bi nh gi t ns i chu n ph Bi P-P Ki nh gi a ph i ... G N K T NHÂN VIÊN T I CÁC DOANH NGHI P TRÊN A BÀN TP H CHÍ MINH Chuyên ngành : Qu n tr kinh doanh Mã s : 60340102 LU TH NG D N KHOA H C PGS.TS NGUY TP H Chí Minh L c tiên, tơi xin chân thành g... giúp tơi hồn thành lu Tơi q th n PGS TS Nguy il n Khoa Qu n tr kinh doanh t t c i H c Kinh t Thành ph H su n tâm gi ng d y c t p nghiên c u ng c a ch làm vi n s g n k t nhân viên t i doanh nghi... n k t nhân viên t i doanh nghi ng cu c s a bàn TP.HCM trình nghiên c u c a riêng Các k t qu nghiên c u Lu n trung th b t k cơng trình khác TP H H c viên th c hi n NGUY c công b M CL C TRANG PH