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LIST OF FIGURES AND TABLES
IV. Structure of the research
CHAPTER 1. LITERATURE REVIEW OF MANAGEMENT INFORMATION SYSTEMS
1.1. Overview of management information system
1.2. Overview of customer relationship management
1.3. Overview of enterprise resource planning
1.4. Management information system in Vietnamese enterprise
CHAPTER 2. THE REALITY OF CUSTOMER MANAGEMENT INFORMATION SYSTEMS IN VIETNAM ELECTRICITY
2.1. Current issues of customer management information systems in Vietnam Electricity and power conpanies
2.2. Comparisions between avaible producstrategies in the market
2.3. Appraise and analyze finding facts
2.4. Analysis SWOT when appuing focused customer management information systems
CHAPTER 3. SOLUTIONS TO IMPROVE CUSTOMER INFORMATION SYSTEMS IN VIETNAM ELECTRICITY IN THE PERIOD FROM 2010 TO 2015
3.1. Recommandations to develop customer management information
3.2. Comparison between cectralized customer information management
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