GLOBAL ADVANCED MASTER OF BUSINESS ADMINISTRATION CAPSTONE PROJECT REPORT STRATEGY ON TRAINING AND DEVELOPMENT OF HUMAN RESOURCE FOR HO CHI MINH CITY POWER CORPORATION PERIOD OF 2011-2015, VISION 2020 Class: Group 2: GaMBA.D0109 Do Thi Xuan Chi Nguyen Trung Thu Vo Dinh Chinh Nguyen Thanh Nghia Vo Minh Duc HCMC, January 2011 GLOBAL ANVANCED MASTER OF BUSINESS ADMINISTRATION s x Website: www.griggs.eduvn Email: gambaagriggs.edu.vn RIGGS) G UNIVERSITY TABLE OF CONTENTS PAGE CONTENTS DECLARATION The necesity of the topic il bo il Objectives and study tasks ill C2 ACKNOWLEDGEMENT Subject and Scope of Research ill Research methods and data sources IV Structure of the capstone project IV LIST OF TABLES LIST OF FIGURES Chapter THEORETICAL 1.1 STRATEGY VI BASIS MANAGEMENT-HUMAN RESOURCE MANAGEMENT 1.1.1 Strategy management 1.1.2 Human resource management 1.2 TRAINING AND DEVELOPMENT OF HUMAN RESOURCE 1.2.1 Concept and role of training and human resource management [.2.1.1, Consept 1.2.1.2 Role of training and development 1.2.2 Objectives, principles of human resource training 1.2.2.1 The objectives of training 1.2.2.2 Principles of human resource training 1.2.2.3 Programs for human resource training CONCLUSION OF CHAPTER G RÍoos) UNIVERSITY GLOBAL ANVANCED MASTER OF BUSINESS ADMINISTRATION Website: www.griggs.ediuvn Email: gamba(Ugriges.cdu.vn Chapter ANALYSIS OF THE REAL SITUATION OF THE HUMAN TRAINING AND DEVELOPMENT RESOURCE IN EVNHCMC 2.1 OVERVIEW OF EVNHCMC 2.1.1 The establishment and development 2.1.2 Functions, duties and organization structure 2.1.2.1 Functions, duties 2.1.2.2 Organizational structure 2.1.3 Results of business in the period of 2006 — 2010 2.1.4 Objectives — Development strategy in period of 2010-2015 with orientation to 2020 RESOURCE AND THE 2.2 REAL SITUATION OF THE HUMAN TRAINING AND DEVELOPMENT AT EVN HCMC 2.2.1 Real situation of the human resource at EVNHCMC 2.2.1.1.Working environment of employees 2.2.1.2.Number and professional levels of employees 2.2.1.3.Training areas of the employees 2.2.1.4.Ages and gender of the employees 2.2.2 Real situation of the training and developing human resources 2.2.2.1.Orientation for training and development 2.2.2.2.Process of training and development 2.3 PLANNING STRATEGY THROUGH MATRIXES 2.3.1 SWOT matrix 2.3.2 SPACE matrix 2.3.3 Competitive profile matrix 2.4 Analyzing and selecting strategy -QSPM 2.5 FORECAST OF WORKFORCE EVNHCMC 2.5.1 Basis for forecast matrix STAGE 2011 -2015 IN 4] 4] GLOBAL ANVANCED MASTER OF BUSINESS ADMINISTRATION Website: www.griggs.edu.vn Email: gambat(griggs.edu.vn Ggíoo3) UNIVERSITY 2.5.2 Forecasting Method 43 43 45 46 50 2.5.3 Foreast of labor force for period 2011 -2015 2.5.3.1.Expected labor demand 2.5.3.2.Expected structure on education levels 2.5.3.3 Forecast for demand of leaders and managerial CONCLUSION OF CHAPTER Chapter STRATEGY FOR TRAINING AND DEVELOPMENT OF HUMAN RESOURCES OF EVN HCMC IN THE PERIOD OF 2010-2015, VISION 2020 3.1 ORIENTATION FOR DEVELOPMENT HUMAN RESOURCE UP TO 2015 Si OF EVNHCMC 3.2 BASIC IDEAS ON TRAINING AND DEVELOPMENT HUMAN RESOURCE OF EVNHCMC UP TO 2015 OF 3.3 STRATEGIC OBJECTIVES FOR TRAINING AND DEVELOPMENT OF EVNHCMC’S HUMAN RESOURCCES 3.4 SOLUTION FOR BUILDING AND IMPROVING OF THE TRAINING AND DEVELOPMENT QUALITY 3.4.1 Deccentraling in the training 3.4.2 Improving the quality of the staff in charge of training and developing human resource 56 3.4.3 Determining the right training demand 56 3.4.4 Preparing the Competency Standards in EVNHCMC Sử 3.4.5 Formulating the training to fill the competence gap for each work position a7 3.4.6 Enhancing the training of foreign languages 58 3.4.7 Building the training quality management system 59 3.4.7.1 Quality management to the long-term training 39 3.4.7.2 Quality management to the short-term training 60 3.4.8 Application of information technology 60 3.4.9 Building the E-learning 61 CONCLUSION 61 REFERENCES 64 GLOBAL ANVANCED MASTER OF BUSINESS ADMINISTRATION G RIGGS UNIVERSITY Website: wwiw.griggs.edu.wn Email: gambaagriggs edu.vn DECLARATION We hereby declare and commit that this project is our own research The contents and the results in this project are the truth and have not yet been published in any other researches Authors of the project: Do Thi Xuan Chi Nguyen Trung Thu Vo Dinh Chính Nguyen Thanh Nghĩa Vo Minh Duc GLOBAL Griccd) UNIVERSITY ANVANCED MASTER OF BUSINESS ADMINISTRATION uvn www.griggs.ed ——-= Website: Email: gambata griggs.eduvn ACKNOWLEDGEMENT The necessity of the project Along with the development of science and technology and the advent of the human economy knowledge and issues resource human development resource (HRD) have become one of the core issues in the development strategies of all the organizations Ho enterprise Chi directly management City Minh under Power the Corporation Electricity (EVNHCMC) of Vietnam (EVN) a_ state-owned is with functions and distribution of electricity to 24 districts of the City Currently, under the direction of the Ministry of Industry and Trade, and EVN, EVNHCMC restructuring of the demand to meet of social development gradually is deleting the monopoly in the stages of electricity distribution In order to response to changes in the new situation EVNHCMC’s leaders have identified the training and human resource development in EVNHCMC is a very important and urgent job in which special attention paid to improve staff competence ensuring that employees in the Corporation can have essential skills and knowledge to complete assigned tasks, enabling staff to develop their maximum personal cpmpetence resources to meet the requirements of new missions In addition, successful implementation of training and human resource development will also help the Corporation build EVNHCMC human resource brand - that is the image of a dynamic and innovative corporation in the awareness of employees, and the image of a service provider dedicated and professional in the eyes of customers So far, EVNHCMC performs the training task according to the annual plan There is no strategy of training and human resource development for long term For that reason, Human the preparation Resource of "Strategy at EVNHCMC necessary requirement for Training and Development of in the period of 2010-2015, vision 2020" is a and very relevant to the current context of EVNHCMC 11 GLOBAL ANVANCED MASTER OF BUSINESS ADMINISTRATION ư: Website: www.griggs.cduvn Email: gambdat4,griggs.cdu.vn Griccd UNIVERSITY Objectives and research tasks 2.1 Objectives project The management focuses in the theoretical training - human studying on and general resource of human basis development resource in particular: analysis reviews the current status of human resources and training - human at the same time, combining in EVNHCMC: development resource to propose with the strategic direction of business development of EVNHCMC solutions to improve the quality of training and human resource development can perfoms successfully its business strategy for to ensure that EVNHCMC the period of 2010-2015, with orientation to 2025 2.2, Tasks To achieve the Group the objectives, above will further to solve go the following tasks: In terms of reasoning: Systemizing some basic theoretical issues, research - issues to clarify the concept of training and human on the real common resource development in strategic of human resource management - In terms of practice: Analysing the training — human resource developemnt at finding EVNHCMC, outstanding training and requirements issues, the the and points strong the shortcomings resources development of to points, the solutions for weak in order to propose human developing for out human ensure to EVNHCMC up improve training resource 2015 with quality and orientation to 2020 Subject and Scope of research 3.1 Research subject Human resource management, measures to policies for human resource development 3.2 Scope of research - About time: Researching the performance process of EVNHCMC from 2002 to 2010 il GLOBAL ANVANCED MASTER OF BUSINESS ADMINISTRATION dã i r Website: anh eriggs.cdu.vn Email: gambalagriggs.edu.vn Griccd) UNIVERSITY About space: Researching the head-office and subsidiaries of EVNHCMC - on the area of Ho Chi Minh City 4, Research methods 4.1 Research and data sources methods Using a combination of methods: - Survey methodology and statistics - Comparison method - Systems analysis method On this basis, the Group prepares the strategy for training and human resource development in EVNHCMC 4.2 Data sources The data are mainly collected from EVNHCMC on human resource and the books, documents management Structrure of the project Out of the Acknowledgement Conclusion, References and Appendix the project structure has chapters: Chapter 1: Theoretical basis on training and human resource development Chapter 2: Analysis of the real situation of training and human resource development in EVNHCMC Chuong 3: Strategy for training and human resource development for EVNHCMC in the period of 2010-2015, vision 2020 1V N GLOB4L 4NI.4NCED MASTER OP BLUSINESS 41DMINISTRATIO g , : ni Website: 9t erigex.cdu.vn Email: gambaagriggs.edu.vn o3) G UNIVERSITY LIST OF TABLES | a PAGE NAME OF THE TABLE No | Table 2.1 - Statistics of number and education level in the period of _2002 -2009 sa Tu keo | Table 22.2- Training areas of the eniployess | Table 2.3 - Statistics of EVNHCMC | 29krst/00000290000666g0ggp6 enisayaes mm to ages Table 2.5 - Bak | force deren of EVNHCMC i in the period of | 2010 - 2015 with regards to 2020 TeTable2 1n | vã leaving in the period of Statistics of the mm #0 2005-2010 | Table2.7 - Number of new recruits in the period gỸ 2011 -2015 | Table Seneca of "Bữngriinh tenes ™ the —" Table 22.9 al « Number of andi with adjustment in education levels 10 | Table 2.10 - Demand staff in theND TRE DU 1] Số -2015 a of2010 Table 2.11- Number off high-r-rank anenaestiel staff to be added each #8 Table 12 - Number of intermediate rữnageflÍ each year lỗ 47 for high rank and intermediate managerial ‘aid 12 46 of220I11- 2015 os | 2009 79 Table 2.4 - Statistics of the training tfemtepstli in the years 2006- pc] a in 2010 5, : Table Training slant for pated 201 ]-1-20155 staff to be added 49 50 V Griccd UNIVERSITY GLOBAL ANVANCED MASTER OF BUSINESS ADMINISTRATION LIST OF FIGURES PAGE NAME OF FIGURE No | nai model | Fi igure 1.1 — Gomipisie strategy i | Figure 1.2 — Systemnle c approaching method in HRM “FiFigure 4-1 Process for trams and | development innthe comporate | ; | Œ Figure 2.1 - Tớ | = | 3,_.PeteriiagE of education lei Fi ie 2d Fig ng employees in the peta of 2002 -2009 fe of the aioe of the- employees || Figure 2.3 - Reroerlaye dĩ the occupation of | § a Figure2.5 - Percentage | occupational areas of the employees according to may | oA SỐ eer24 - Percentage o of the emplo.oyees according to ae oe : Sóc and | ¬a | | | “ VỊ ... leaders and managerial CONCLUSION OF CHAPTER Chapter STRATEGY FOR TRAINING AND DEVELOPMENT OF HUMAN RESOURCES OF EVN HCMC IN THE PERIOD OF 2010-2015, VISION 2020 3.1 ORIENTATION FOR DEVELOPMENT HUMAN. .. Analysis of the real situation of training and human resource development in EVNHCMC Chuong 3: Strategy for training and human resource development for EVNHCMC in the period of 2010-2015, vision 2020. .. HRM only of training and development activities, development organization also but function consisting not career of development, planning and and performance management and appraisal Training and