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LIST OF ABBREVIATIONS AND CONVENTIONS
1. Problem statement and background of the study
2. Aims of the study
3. Scope of the study
4. Methods of the study
5. The organization of the study
1.1.2. Potential problems in Vietnamese-American cross-cultural communication
1.2.3. Classification of speech acts
1.2.4. Apologizing as a speech act:
1.4. Situations which elicit apologies in American culture and Vietnamese culture
1.6. Previous studies on apologizing
2.3.1. Factors manipulated in the DCT
2.5. Data collection and analysis procedure
CHAPTER 3: FINDINGS AND DISCUSSION
3.1. Overview of the apologizing strategies used by two groups of subjects
3.2. Choices of apologizing strategies by situations
3.2.1. Choices of strategies by Vietnamese speakers of English
3.2.2. Choices of strategies by American speakers of English
3.2.3. A comparison of the strategies preferences by two groups of subjects
PART C: CONCLUSION AND IMPLICATIONS
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