OUR CLASS WARM -UP C O M P L A I N T Group B Group A SAVE Thursday, October 17th, 2013 Lesson D WRITING A letter of complaint I Pre-writing Vocabulary native teacher (n): giáo viên người xứ quảng cáo to advertise: advertisement (n): sự quảng cáo air-conditioned (adj): trang bị điều hòa complaint (n): sự than phiền to complain (v) hoàn lại tiền refund (n): biên nhận receipt (n): Task 1: After studying for two weeks at English for Today Centre, you notice that everything is worse than what the advertisement says A friend of yours wants to know about the centre and you tell him/ her the facts Pre-writing: Filling A There are only few native teachers, not all of them arethe course? How many problems does “B” get in native ones B I had to pay for them C That is not true My class has over 30 students most about the centre? Which problem doesn’t “B” like D Only some of them Mine is not E in fact classes often start late and finish early F I'm not happy3 What does “B” finally decide to do? with it at all A Are you happy with your study at English for Today Centre? B No, (1)………………………………………………………………… A Are teachers native ones only ? B No, (2)………………………………………………………………… A.The advertisement says there are no more than 20 students in a class Is that true? B No, (3)………………………………………………………………… A Do you get free books and cassette tapes? B: No, (4)………………………………………………………………… A What about the classrooms? Are they air-conditioned? B No, (5)………………………………………………………………… A What don't you like most about the centre? B It's the time They say the class time is from 5:30' p.m to 8:30'p.m, but (6)………………………………………… A Well Everything is different from what the advisement says What are you going to do? B I am going to write a letter of complaint to the director of the centre Task 1: A : Are you happy with your study at English for Today centre? I’m not happy with it at all B : No, (1)…………………………………………… A : Are all the teachers native speakers? they are only few native teachers, not all of them B: No, (2)………………………………………… are native ones A: The advertisement says there are no more than 20 students in a class Is that true? that’s not true My class has over 30 students B: No, (3)…………………………………………… A: Do you get free books and cassette tapes? I had to pay for them B: No, (4)…………………………………………… A: What about the classrooms? Are they air- conditioned? Only some of them Mine is not B: No (5)………………………………………………… A: What don’t you like most about the centre? B: It’s the time They say the class time is from 5:30 p.m to in fact, classes often start late and finish early 8:30p.m but(6)………………………………………… A: Well, everything is different from what the advertisement says What are you going to do? B: I am going to write a letter of complaint to the director of the centre 53 Ho Xuan Huong Street Read the example letter and answer following questions What is the letter about? How many parts are there in a complaint letter? What is each part about? The Director English for Today Centre 731 Van Xuan Street Hanoi - Vietnam HanoiVietnam 22nd February, 2006 Dear Sir, I am writing to complain about the poor quality of the service at your centre Everything seems to be worse than what you say in the advertisement ……………………………………………………………… ……………………………………………………………… ……………………………………………………………… ……………………………………………………………… ……………………………………………………………… ……………………………………………………………… To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt I look forward to hearing from you and to getting a quick resolution of this problem Please contact me at the above address or by phone at (04) 222999 Yours faithfully, Form Opening : Sender’s address Receiver’s address 53 Ho Xuan Huong Street The Director English for Today Centre 731 Van Xuan Street Hanoi - Vietnam Date of writing Dear Sir, Greeting Reason for Writing Body : Complaint Suggesting solutions Closing: Signature HanoiVietnam 22nd February, 2006 I am writing to complain about the poor quality of the service at your centre Everything seems to be worse than what you say in the advertisement ……………………………………………………………… + Firstly/ First of all , you say that…… but … + Secondly, You say that…but… ……………………………………………………………… + Furthermore/ Moreover, in the advertisement you say but ……………………………………………………………… … ……………………………………………………………… + In addition, to make the matter worse,… ……………………………………………………………… + Finally, what I don’t like most is…., The … is not the same as what the advertisement says, … not only … but also… ……………………………………………………………… To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt I look forward to hearing from you and to getting a quick resolution of this problem Please contact me at the above address or by phone at (04) 222999 Yours faithfully, II – While - writing 53 Ho Xuan Huong Street The Director English for Today Centre 731 Van Xuan Street Hanoi - Vietnam HanoiVietnam 22nd February, 2006 Dear Sir, I am writing to complain about the poor quality of the service at your centre Everything seems to be worse Using the information than what you say in the advertisement from the dialogue in task 1, ……………………………………………………………… + Firstly/ First of all , you say that…… but … complete the letter of + Secondly, You say that…but… ……………………………………………………………… complaint below: + Furthermore/ Moreover, in the advertisement you say but ……………………………………………………………… … ……………………………………………………………… + In addition, to make the matter worse,… ……………………………………………………………… + Finally, what I don’t like most is…., The … is not the same as what the advertisement says, … not only … but also… ……………………………………………………………… To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt I look forward to hearing from you and to getting a quick resolution of this problem Please contact me at the above address or by phone at (04) 222999 Yours faithfully, III – Post - Writing Feedback and correction Model letter 53 Ho Xuan Huong Street Hanoi- Vietnam The Director –English for Today Centre 731 Van Xuan Street Hanoi-Vietnam 22nd February, 2006 Dear Sir, I am writing to complain about the poor quality of the service at your centre Everything seems to be worse than what you say in the advertisement Firstly, you say that there are only native teachers but my class has two Vietnamese teachers and only one native teacher Secondly, you say that each class has no more than 20 students, but there are over 30 students in my class This isn’t ideal for a language class at all Moreover, In the advertisement, you say we can have books and cassette tapes free of charge, but ,in fact, we had to pay for them In addition, to make the matter worse, the classroom is not air- conditioned That is quite different from the advertisement Finally, what I don’t like most about your centre is the time The class time is not the same as what the advertisement says/ it’s mentioned in the advertisement Classes not only start late but also finish early To resolve the problem, I require you to give me a refund Enclosed is a copy of the receipt I look forward to hearing from you and to getting a quick resolution of this proplem Please contact me at the above address or by phone at (04) 222999 Yours faithfully, Do An Duc What have you learnt today ? How many parts are there in a letter of complaint?  opening: Form of a letter - writer’s address - receiver’s address - writing date - greeting: Dear Sir, or Madam, Body: - reason for writing : I am writing to complain about , I wish to express my dissatisfaction with - complaint: + Firstly/ First of all , you say that…… but … + Secondly, You also say that…but… + Furthermore/ Moreover, in the advertisement you say… but … + In addition, to make the matter worse,… + Finally, what I don’t like most is ……., The … is not the same as what the advertisement says, … not only … but also… - suggesting solution: To resolve the problem, I require you to…… I look forward to +V-ing, Please contact me at……… Closing: Yours faithfully, signature Homework: Write a letter of complaint to the director of Dai Viet Cultural Center about the music show last Sunday, using the following clues: Advertisement -Famous singers such as My Tam, Dam Vinh Hung… -Ticket price: 30,000 VND -Time: 8.00p.m – 11.00 p.m Facts -No famous singers -Ticket price: 50,000VND -Time: 8.30p.m10.30 p.m  ... clues: Advertisement -Famous singers such as My Tam, Dam Vinh Hung… -Ticket price: 30,000 VND -Time: 8.00p.m – 11.00 p.m Facts -No famous singers -Ticket price: 50,000VND -Time: 8.30p.m10.30 p.m... ( 04) 222999 Yours faithfully, Do An Duc What have you learnt today ? How many parts are there in a letter of complaint?  opening: Form of a letter - writer’s address - receiver’s address -. .. ( 04) 222999 Yours faithfully, III – Post - Writing Feedback and correction Model letter 53 Ho Xuan Huong Street Hanoi- Vietnam The Director –English for Today Centre 731 Van Xuan Street Hanoi-Vietnam