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Business letter Order Sample; Order by letter; Covering letter; Methods of delivery; Packing; Enclosing; Acknowledging an order; Advising dispatch; Decling the order; Seller’s counter offer; quotation; LAYOUT OF BUSINESS LETTER; Inquiry samples; REPLY REQUEST; ....

1.BusinessletterOrderSample  DearMr.Schmidth  Thank you for your enquiry of 30 May 2012 and please find enclosed our offer for bamboo salad bowl                   setsNo05/VHWM/12andthelatestcatalogue.However,wewouldliketonotethefollowingpoints:  The price at which the goods are offered is USD 10.5 per set CIF Hamburg, Germany including                 packing, firm within three months, we also allow a 5% usual trade discount of FOB price for your first                   order.  We have the good available for immediate shipment from stock within 3 weeks from receipt of your                 officialorderfororderunder2000sets.  Payment is to be made in US Dollar by L/C at sight to be opened through CommerzBank, Muenchen                  30dayspriortotheshipment.  We assure you that our bamboo salad bowl sets are food safe, attractive in design, reasonable in price                  willbepopularintheEurope.  Welookforwardtoyourearlyorder.  Yourssincerely  MichaelHoang Director  2.BusinessletterOrder MẪUCÂU  1.Thankyouforyourofferdated1Decemberandweagreeonyourstatedtermsandconditions.  2. We would like to thank you for the samples sent to us on 25 last month and would be glad if you                       acceptandmakeupourenclosedimmediatelyforvariouscarpets.  3. We thank you for offer no. 234 of 6 May for small sized agricultural machines and glad to place an                     orderonthetermsandconditionsasfollows.  4.WewouldliketoconfirmyourorderNo. bytelexsentthismorningreadinginfullasfollows: “10 pumps type…. At the price of USD 1200 per unit FOB Haiphong for immediate shipment and                 paymenttobemadebyirrevocableL/Casusualandstatesomefollowingpoints:  5. Thank you for sending us your catalogue and current price list with your offer No. … dated 4                   August, but we regret to inform that your price is higher than that of other suppliers. However, we                  hopetohaveotherchancetodobusinesswithyouinthefuture.   1 6. Could you please arrange for immediate dispatch? And by the way we enclose the detailed                instructionsforpackingandmarkingforyourattention.  7. We would appreciate your dispatch exactly at the due stated in the order and we shall not take                   deliveryofthegoodsafter31Decemberwhentheseasonisoverinourmarket.  8. We believe that our products with high quality will sell well, and look forward to receiving your                  furtherorders.  9. We would like to have three sets of technical instructions for the machine’s installment, operation                and maintenance. Once of the 3 sets is to be airmailed in advance so that we can translate into                   Vietnamesefordomesticconsumers,theothertwosetsaretobeshippedwiththegoods.  10. We think these machines will be guaranteed within 24 months from the delivery date and 6 months                  sincetheusagedates.  11. The goods under the order No…. dated 25 April are ready for collection. We would like to open a                    L/Conthetermsandconditionsasmentionedintheorderabove.  12. We are glad to inform you that the consignment of components for colored TV assembly under                 your order No…. has been shipped on board SS Hau River. The ship will be sailing from Osaka                  tomorrow, and we hope when the goods arrive in HCM city, you will be satisfied with them and our                   promptnessindealingyourorder.  13. Today, we have received in full the goods placed under order No… and would like to thank you                   for your special attention to this order. As stated this is only a trial order. Next month we will place                    largeordersandhopetoreceiveyourregardingspecialordercare.  14. We hope that the perfect fulfillment of the order will lead to better future business relationship on                  thebasicofmutualbenefit.  15. We can now feel at ease as our order No. … has been finally fulfilled. Through there were                   insurmountable difficulties and thought of canceling the order sprang up to our mind at times during                the execution of the order. We hope our further large orders in the future will be executed promptly                  andmostefficiently.  3.ĐặthàngOrder  Stateoforderinggoods: I.Placinganorder  1.Orderbyletter: Mustbeaccurate,clearandeasytounderstand  Includes full details of the seller and buyer’s address, order number and description of the goods:                 name,referencenumber,numberofunits,unitprice…  State your requirements as to delivery address, date and mode of transport, insurance, the term of                 paymentagreed,discount…   2 2.Orderform Mustbeprovidedbytheseller Theformsareprenumbered,andtherefore,easytoreferto Importantdetailscannoteasilybeoverlooked Itiseasytoseethegeneralconditionsonthefrontunderwhichordersareplaced Mustbesentwithacoveringlettertoconfirmthedetailsinwritingtoavoidmisunderstandings  3.Coveringletter a.Explainthereisanorderaccompanytheletter +chúngtôigửikèmthưnàyđơnđặthàngsố345hỏimua25máythubándẫnhiệu“clearsound”. +PleasefindenclosedourOrderNo.345for25“clearsound”transitorreceivers. + thank you for your reply of 1 April regarding our email about the labtops. Enclosed you will find our                    officialorderfor1000labtops.  b.Confirmimportantdetailssuchastermsofpayment,discount,delivery,andmethodsofdelivery. + theo như thỏa thuận, các ngài sẽ được thanh toán sau 30 ngày chấp nhận đổi chứng từ bằng những                     chứngtừgửichongânhàngcủachúngtôi(NgânhàngngoạithươngViệtNam) + As agreed you will draw on us at 30 days, D/A, with the documents being sent to our bank, the bank                      forForeigntradeofVietnam,Vietcombank. + Chúng tôi xác nhận là thanh toán bằng thư tín dụng không hủy ngang đã được chúng tôi xin mở tại                      ngânhàngtrongkhoảngthờigian90ngày. +WewouldliketoconfirmthatpaymentistobemadebyirrevocableL/Cfor90days. + Chúng tôi xin cảm ơn các ngài đã cho chúng tôi được hưởng mức chiết khấu thương mại 30% và                     10%chiếtkhấutheosốlượng +Wewouldliketothankyouforthe30%tradediscountand10%quantitydiscountyouallowedus. +Chúngtôixinnóirằngmứcchiếtkhấuthươngmại25%làphùhợp. +Wewouldliketosaythatthe25%tradediscountisquitesafisfactoy. +điềuquantrọnglàhàngphảiđượcgiaotrướcđầutháng11chokịpmùagiángsinh. + it is essential that the goods are delivered before the beginning of November in time for the                  Christmasrush.  c.Methodsofdelivery: Itisagoodideatoadvisethecompanyonhowyouwantthegoodspackedandsent. +Hãynhớrằngvậnchuyểnbằngđườnghàngkhôngmớiđảmbảogiaohàngnhanhchóng +Pleaserememberthatonlyairfreightwillensurepromptdelivery  d.Packing: Advise your supplier how you want the goods packed and marked so that they can easily be                 recognizedbythesupplierandcustomer. + Mỗi chiếc đĩa phải được gói riêng bằng giấy bọc rơm ở bên ngoài và vận chuyển bằng các thùng                     thưabằnggỗbênngoàighirõ”sảnphẩmcủaMỹ”vàđánhsốtừ110 +Each piece of crockery is to be individually wrapped in thick paper, packed in straw and shipped in                  woodcrateswiththewords”productoftheUSAmarkedoutsideandnumbered110” +Loạithảmnàyphảiđượcđónggóicóđaiởhaiđầuđểtránhbịmòn. +Thecarpetsshouldbewrappedandhoopedatbothendstoavoidwear.  e.Enclosing: +Chúngtôisẽđặthàngnhiềuhơnnữanếuđơnhàngnàyđượchoànthiệnlàmchúngtôihàilong.  3 +Wewillplacefurtherordersifthisoneiscompletedtooursatisfaction. + Nếu đơn hàng thử này thỏa mãn mọi yêu cầu chắc chắn nó sẽ làm tăng các hoạt động kinh doanh                      trongtươnglaigần. +Ifthistrialorderismetsatisfactorily,itislikelytoleadtofurtherbusinessinthenearfuture.  II.Acknowledginganorder  Anordershouldbeacknowledgedassoonasitisreceived. + Chúng tôi vui mừng thông báo với các ngài là chúng tôi đã thực hiện xong đơn hàng của các ngài và                       giờđâyđangthuxếpđểgiaongay. + We are pleased to inform you that we have already made up your order and are now making                   arrangementsforshipmenttoOsaka.  +Đơnhàngsố642hiệnnayđangđượcxửlývàsẵnsànggiaovàocuốituầnnày. +Yourorderno.642isnowbeingprocessedandshouldbereadyfordispatchbytheendofthisweek.  III.Advisingdispatch  When the goods are dispatched, the buyer should be notified, either by advice note or by letter stating                  what has been sent, when the goods were send and reached the destination, the means of transport                 used, sothatheanmakethenecessaryarrangementstogetthegoods.  + hàng của các ngài đặt mua đã được xếp lên tàu Oriet đi từ Hải phòng vào ngày 4/5 và sẽ đến Kobe                        vàongày8/5.CácchứngtừvậntảiđãđượcchuyểnchoNgânhàngởKobeđểnhậnhàng. + Your order is already on board the SS Orient and sailing from Hai phong on 4 May and arriving                    Kobeon8May.TheshippingdocumentshavebeenforwardedtoyourbankinKobeforcollection.  IV.Declingtheorder  Reasonsfordeclinganorder +Thesellerisnotsatisfiedwiththebuyer’stermsandconditions. +Thegoodsarenotavailable +Thebuyer’screditissuspected Howtowritelettersrejectingorders? +Regretyourinabilitytometthebuyer’sneeds +Proposeanalternativeproduct,ifoneisavailable  V.Seller’scounteroffer  Whenthesellerreceivesanorderhecannotmeetforsomereasons,hemays: +sendasubstitute +madeacounteroffer +regretfullydeclinetheorder  Exercise 1. Chúng tôi xin cảm ơn thư chào hàng của các ngài đề ngày 1 tháng 12 và chúng tôi thấy có thể chấp                        nhậnđượcnhữngđiềukiệnnêutrongđó: Thankyouforyourofferdated1Decemberandweagreeonyourstatedtermsandconditions.  4 2. Chúng tôi xin cảm ơn hàng mẫu các ngài đã gửi cho chúng tôi hôm 25 tháng trước và sẽ rất vui                       mừng nếu các ngài chấp nhận và thực hiện ngay đơn đặt hàng mua các loại thảm mà chúng tôi gửi                     kèmthưnày. We would like to thank you for the samples sent to us on 25 last month and would be glad if you                       acceptandmakeupourenclosedorderimmediatelyforvariouscarpets.  4.Báogiáquotation  Whatisaquotation? Aquotationisapromisetosupplygoodsontermsstated(cácđiềukiệnnêurõ)  Whatinformationisinaquotation?  Thankcustomersfortheirinterests. e.g: Thank you for your enquiry dated 21 April 2010 asking about/concerning(lien quan) our sport               wear. Detailsaboutprices,discounts,termsofpayments.  e.g:Weusuallyallowa15%tradediscounton/forordersofover1000units. 5%offretailprice:giảmgiá5%giábánlẻ Thepricequotedis$200C.I.FHaiPhong Paymentbyirrevocableletterofcredit/checque/incash/  Termsofdelivery: Anexpressionofhopethatthequotationwillbeaccepted. Tabulatedquotation:lậpbảng/danhsách   Covering letter: thư gửi kèm place more emphasis on the points you want to get attention from                  customersandtakethechance(tậndụngcơhội)stointroducestnewtothecustomers.  LAYOUTOFBUSINESSLETTER  a,Theimportanceofbusinessletters Ameantokeepcontactwithcustomers Toexchangeinformation/understandingcustomer’srequirement/togettoknowcustomers Tocreateagoodimpressiononcustomers b,Letterparts ● Letterhead/sender’saddress Theprintedletterheadisonthemiddletopofthepaper Thesender’saddressisalwaysplaceonthetoprighthandsideofthepaper. Itincludesthenameofthecompany/address/telephoneandfaxnumber/emailandwebsiteaddress Datelineisbelowthesender’saddress(nottowritemonthsinfeedertoavoidconfuse AmericanEnglish:1/11/2010meansNovember BritishEnglish:1/11/2010meansJanuary Referenceinitials  5 Consistofthesigner’sinitials: Ourref:NT/TH Yourref:PQ/23 Insideaddress Onthelefthandsideofthepaper Itincludes: ● courtesytitle+nameofreceiver ● Jobtitle ● Nameofthecompany ● Nameofthehouseorbuilding ● Numberofthehouse+street ● Nameoftown/city,postcode ● Nameofcountry e.g: Mr.VuNga Salesmanager WestwoodLtd. NguyenXienStreet ThanhXuan,Hanoi Vietnam ● Attentionline(notalwaysrequire) Fortheattentionoftheproductionmanager ● Theopeningsalutation DearSir, DearSirs DearMadam DearSir/Madam DearMrSmith DearMrsAlison DearMissAnna DearMsAlison ● Subjectline Re:orderNo.136 1. Bodyoftheletter:messageisparagraphs 2. Theclosingsalutation: DearsirYoursfaithfully DearMr.SmithYourssincerely ● Signature Handwrittensignature Thewriterfullname Jobtitle +p.p(prepro):forandonbehalfofthemanager e.g Yourssincerely  6 Hoan VuNga SalesManager e.g: Yourssincerely Hai Mr.Danny p.pVuNga SalesManager ● Enclosereminder Enc./End Enc.Catalogueandpricelist ● BillofLading(2coppies) ● Invoice(1copy) ● Pricelist(2copies) Cc:carboncopy Bcc:blindcarboncopy 5.Letterlayout Fullblockedformat:allpartsoftheletterbeginsatthelefthandside  Blocked format: the same as full blocked format, except the date line, reference initials, the closing                 salutation,signatureandthesender’saddressidentificationareontheright.  ½ semiblocked format: the same as blocked format: the beginning of each paragraph is indented 5 or                  10spaces  6.Inquirysamples Dearsir  Thank you for enquiry of 4th April in which you asked about our carpets and the conditions and terms                   forabigorder. We‘ve already sent you by parcel post a range of rug samples which are made of different materials,                  includingsyntheticfiber. Wehaveenclosedthepricelists,detailsaboutthetermsandconditionsfortheorderwithbigquantity. Wearelookingforwardtohearingfromyouandtoyouropinionaboutourproducts. Yoursfaithfully Vunga  VienamExportcompany Thưacácngài, Chúng tôi xin cảm ơn thư của các ngài đề ngày 4 tháng 4 hỏi về các loại thảm của chúng tôi và điều                        kiện cho một đơn đặt hàng mua số lượng lớn. Chúng tôi đã gửi bằng bưu kiện hàng loạt mẫu thảm                     thuộccácđềtàivàbằngcácnguyênliệukhácnhaukếcảbằngsợitổnghợp.  7 Chúng tôi xin gửi kèm đây bảng giá, cùng với chi tiết các điều kiện cho một đơn mua hàng mua số                      lượnglớn. Chúngtôimongđượctinvàýkiếncủacácngàivềcácloạithảmcủachúngtôi. Kínhchào. 7.MẪUTHƯTRẢLỜIREPLYREQUEST 7.1.Repliestoenquiries Opening Mentionyourprospectivecustomer’sname Thankthewriterforhisorherenquiry,acknowledgetheinterestinyourcompany Mentionthedateofhisorherletterandquote/anyotherreferences. e.g:Thankforyourenquirydated10May,2010inwhichyouaskedaboutoursweatersformen.  Confirmthatyoucanhelp  let the enquirer know near the start of your reply if you have the product or can provide the service                     heorsheisaskingabout. e.g: Thank you for your enquiry dated 6 July 2009 in which you asked about our batteries. We are                   pleasedtoinformyouthatwehaveanewlineofbatteriesthatfit….  Sellingyourproduct: Explainhowitissuitableforyourcustomer’sneeds. Encourageorpersuadeyourprospectivecustomertodobusinesswithyouorgivingguarantee.  Mention one or two selling points of your product, including any guarantee, special offer, and                discounts…  Mention not only the specific facts your correspondent requested, but also any place, catalogues,               samples,demonstrations… If the information is not provided, you should explain fact fully to maintain the customer’s goodwill or                 offerasalternativeorrefertoanotherplace.  Close Thankthecustomerforcontactingyou Encouragefurtherenquiries 8.THƯHỎITHÔNGTININQUIRIES ENQUIRY 1.Whatisaninquiry/enquiry? Aletteraskingforinformation 2.Howtomakeenquiries?  8 Bytelephone/email/fax/telex  To more than one supplierà to get the best offer by comparing prices/quality/terms of payment/ terms                 ofdelivery/discounts…. 3.Whattowrite 3things: Saywhoyouare/whatyouaredoing Howyouknowaboutsupplier Tellthesupplierwhatyouwant +askingforsampleproducts + asking for price list, catalogue, prospectus, some more details about the products: patterns,              demonstrations… +suggestingdiscounts,termsofpayments…  VD: + We are manufacturer of broadway delivery vehicles and electric vehicles disable people. We               arelookingfor/seekingforanalternativesupplieralightbatteriestopowerourthesevehicles. +WeareveryinterestedinyoursweateradvertisedintheTimesissuedlastmonth. 9.THƯCHÀOHÀNG 9.1.Mẫuthưchàohàngsố1 Dearsir, Re:rushmats We would like to thank you for your letter of 25 June and we were pleased to learn that you liked our                      rush mats. We are happy to offer you the goods on the following terms and conditions, subject to our                   finalacceptanceuponreceiptofyourorder. Commodity:fancyrushmats Quantity:5000pieces Specification:asperenclosedspecifications Price:GBP1perunitCIFHamburgincludingpacking Packing:20piecesinonebalewrappedinstrongrushmattingandsteelhooped. Delivery:inonelotinmidAugust Payment: in Pound sterling of Great Britain by an irrevocable letter of credit to be opened                through London Commercial Bank, 15 days prior to the shipment to the account of the Bank for                 ForeignTradeofVietnaminourfavour. We look forward to your early order and assure you that any of yours orders will have our best                   attention. Yoursfaithfully  9 VuNga  9.2.Mẫuthưchàohàngsố2 Dearsirs, Thankyouforyourenquiryof4Decemberforourrattanware. We would like to inform you that the items you requested namely shopping baskets and fruit plates are                  out of stock. However, we are able to offer you similar products made of carefully selected bamboos.                 As you will see from the enclosed photo of the samples, the items marked VH3320 and VH3312 are                  muchmoreattractiveindesignthanusualexistingones. Our products are available in various standard sizes with different designs and we are in position to                 deliver the goods in different sizes, designs and colors with three months from receipt of the order on                  request.  Our bamboo products are more and more beautiful and attractive thanks to the technical process which                make them durable and artistic. We therefore, believe that the offered goods will be favorably received                byBritishcustomersandsellwellthere. Weassureyouthatanyofyourorderswillhaveourgreatattention. Yoursfaithfully VuNgà 9.3.Mẫucâu  ● We acknowledged with thanks for your enquiry of 1 December for our Laocai apatite (Hoang               Thachcement,kitchenware,rattanchairs,rangeofwoolencarpets…) ● With reference of your enquiry date 20 October boxed peanuts and pineapples. We are pleased to                offeryouthesethreeitemsonmostfavorabletermsandconditions. ● It is our pleasure to receive your letter dated 14 December asking for supply of anise and pine oil,                   andasrequested,wehavesentyouthesamplesbypost. ● We thank you for your enquiry of October for vase line and are please to offer firm, subject to                   acceptancewithin10daysfor1000tonsatthepriceof….pertonCIF… ● We would like to buy ten pumps type X30 and ten pumps type X25. Could you let us know if you                     allowa5%discountfororderofthisquantity? ● We regret to inform you that we cannot allow discount on such a small order. If you increase your                   volumeupto30units,wearepreparedtogiveyoua2.5%discount. ● Deliveryistobemadeassoonaspossiblebutnolaterthan1December. ● We shall try our best to deliver the goods by the middle of November or at the latest by the end of                      thatmonth. ● Withregardtothetermsofpayment,paymentistobemadebyirrevocableletterofcredit. ● The letter of credit shall be opened through the Bank for Foreign Trade of Vietnam 15 days prior                  totheshipmenttotheaccountofNorthernEuropeCommercialbankinyourfavour. ● We would appreciate if you could dispatch half the quantity we ordered and the rest will be sent in                   2weeks’time.  10

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Một số mẫu viết thư trong tiếng anh thương mại

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