Report ACKNOWLEDGEMENT After 15 week period of internship in Blue Sea Commerce Investment and Service Company Limited, I had many opportunities to get acquainted with real work Moreover, I can study much knowledge helping me complete my thesis Firstly, I would like to thank MBA Dinh Thi Lan Huong guiding me with all her heart during my doing thesis process At once, I would like to thank the managers and staffs in Blue Sea Company who made the good conditions for me on internship period and helped me complete my report Although trying my best, my report still has some shortcomings because of my limited knowledge Thus, I hope that the teachers, managers and staffs in Blue Sea Company will contribute the ideas to improve my report Sincerely thanks! Dang Thuy Linh – Business English K48A Report TABLE OF CONTENTS Dang Thuy Linh – Business English K48A Report EXECUTIVE SUMMARY To make everybody more easily to follow, I would like to summarize the main contents of my report including these main parts: The first part is the introduction of Blue Sea Commerce Investment and Service Company Limited where I had fifteen week probation In this part, I would like to introduce the general information about development process, organizational system Besides, the first part also includes the current personnel and dismissal of Business Department In addition, the research questions, scope of research as well as the methodology are explained in the first part The second part is the theoretical framework of recruitment To make everybody easy to understand the contents, I would like to present the concepts relating the recruitment and the recruitment process The third part is the finding and analysis In this part, I concentrate on studying the shortcomings of recruitment and the reasons for these shortcomings These shortcomings may be one of the main reasons causing the mass dismissal of staffs in Business Department of company In the fourth part, I would like to suggest some recommendations to improve the recruitment of Blue Sea Commerce Investment and Service Company Limited Dang Thuy Linh – Business English K48A Report INTRODUCTION Introduction of research topic Human resource is one of the most important factors making success for each organization It is an important source, decides if organization will be successful or not Recruitment is necessary for each organization to have a firm foundation for prosperous and unshakeable development because through recruitment, organization can find out, use and develop qualified candidates for their purposes Nowadays, many organizations recognize the importance of recruitment so they are concentrating on improving and enhancing this activity My research will study recruitment in Blue Sea Commerce Investment and Service Company Limited Rationales Dismissal is the urgent problem of many organizations in general and the Business Department of Blue Sea Commerce Investment and Service Company Limited in particular There are many reasons causing the dismissal The dismissal may spring from the company or from the staffs However, after probation period in Blue Sea Commerce Investment and Service Company Limited, I consider that the ineffective recruitment maybe one of the main reasons causing the dismissal in this company Most of staffs dismissed can not satisfy the requirement of work In other words, they are unsuitable and unqualified staffs The question was raised why these people can be recruited if they are unsuitable and unqualified The answer is the recruitment of Blue Sea has many shortcomings Thus, my report concentrates on studying the recruitment of Blue Sea Company to show the shortcomings and suggest some recommendation to solve this problem Research questions - What are the shortcomings in recruitment of Blue Sea Commerce Investment and Service Company Limited? - What are the recommendations to improve the shortcomings in recruitment of Blue Sea Commerce Investment and Service Company Limited? Research methodology - Analytical method - Statistical method - Interviewing method Dang Thuy Linh – Business English K48A Report MAIN CHAPTERS CHAPTER I INTRODUCTION I COMPANY BACKGROUND General information of the company 1.1 The name of company - The trade name: Blue Sea Commerce Investment and Service Company Limited - Abbreviation name: BLUE SEA CIS CO., LTD 1.2 Head office - Address: No 1, Ho Dac Di street, Nam Dong ward, Dong Da district, Ha Noi - Phone: (84 4)3 5334315/16 - Fax: (84 4)3 5334314 - Email: info@nonan.com.vn - Website: http://www.nonan.com.vn 1.3 Core of business Blue Sea Commerce Investment and Service Company Limited specializes in building materials, interior and exterior decoration service, buying and selling the machineries for construction Besides, Blue Sea Commerce Investment and Service Company Limited trades in iron, steel, plastic beads, handicrafts, aquatic products, machineries and equipments for cars, motorbikes, industry, agriculture, traffic and irrigation, electrical goods, consumer goods and the devices for students In addition, they also exploit, process and trade in vegetable, agricultural products, wine, beer, soft drink (excluding bar business), clothing, cosmetic products (excluding poisonous products), office supplies and bamboo products, handicrafts, minerals and colored minerals (excluding banned minerals) 1.4 The formation and development process of the company The starting point of Blue Sea Commerce Investment and Service Company Limited was from Market Developing Department of Song Hong Import-Export and Construction Join Stock Company at No 245 Tam Trinh, Hoang Mai district, Hanoi City It was built in October, 2005 with employees, and traded in only product named sterilized household clothes At this time, consumption distribution system is very limited Products were Dang Thuy Linh – Business English K48A Report also used by two ways: Wholesale trade for supermarkets, retail stores and retail for customers but turnover is very low While the resources were cut down, the members in the department, especially the head of department had many good ideas and daring business plans So until January, 2006, Market Developing Department of Song Hong Import-Export and Construction Join Stock Company were separated to set up Blue Sea Commerce Investment and Service Company Limited- the exclusive distributor of Nonan So far, the company has two head offices: No office in Ho Dac Di, Dong Da District, Hanoi city and Binh Thanh District, Ho Chi Minh City, with 116 agents in 34 provinces and big cities 1.5 The organizational system They use the combined management method (online and function) to suit with the features of company This way of management can take the advantages and overcome the disadvantages of the both methods Thus, the management system is also arranged stably, scientifically and suitably Dang Thuy Linh – Business English K48A Report The organization map Directo r Deputy Director Accountant department Marketing department Import-export department Receptionist and sales department Quality management department Chief branch manager in HCM city Accountant department Sales department Quality management department Receptionist and sales department To be at the top of the company, Director is an official representative for company, and responsible for all the activities of company through Deputy Directors in Hanoi and Head of Brand in Ho Chi Minh City such as: Organizing management system, building strategy, communicating, negotiating and signing contracts with partners, ect Deputy of Directors and Head of Brand support the Director in their fields Besides, Deputy of Director also gets blame for contacting with the clients and the parent company in South Korea and the factory in China, managing and selecting the agencies, ect Especially, recruitment is one of Deputy Director’s responsibilities Current Personnel and dismissal situation in Sales Department Dang Thuy Linh – Business English K48A Report 2.1 Personnel in Business Department from 2006 to 2009 Over four developing years, the number of employees in Business Department has increased rapidly and occupied a great number in comparison with total company’s employees and plays a very important role in the company’s business The following table shows that the number of people in Business Department had only two people over total of 13 people and occupied 15.38% in the first years that the company established In 2007, the rate of employees in Business Department and total company’s employees which was 8/30 nearly occupied 26.67% Because the company’s business has increased rapidly so this rate has increased more rapidly in 2008 and especially in 2009, the number of employees in Business Department has increased to 66 personnel over total of 160 personnel of the company, occupied 41.25% Blue Sea Company has a lot of departments but number of employees in Business Department has occupied nearly a half of total company’s employees now This shows that the role of staffs in Business Department is very important Personnel in Business Department and Company from 2006 to 2009 Year Staffs in Business Department (pp) Staffs in company (pp) The rate of staffs in Business Department with staffs in company 2006 13 15.38 2007 30 26.67 2008 14 54 25.93 (%) (Source: Accounting department of Blue Sea Commerce Investment and Service Company Limited from 2006 to 2009) Dang Thuy Linh – Business English K48A 2009 66 160 41.25 Report 2.2 Dismissal in Business Department from 2006 to 2009 Although the number of the staffs in Business Department has increased rapidly but in four years, especially in 2008 and 2009, the personnel in Business Department had had many changes Here are the specific evidences: Personnel changes in the Business Department from 2006-2009 Year 2006 Total employees Employees recruited Employees Dismissing being out of labor Quitting 2007 2008 2009 14 66 11 12 74 13 2 (Source: Accounting department of Blue Sea Commerce Investment and Service Company Limited from 2006 to 2009) Unit: person These figures show the number of employees recruited and the number of employees being out of labor contract is very big, although the Business Department has not many employees In 2006 the number of staffs being out of contract was only person; in Dang Thuy Linh – Business English K48A Report there no staff was dismissed; however the number of staffs being dismissed increased to people in 2008 Due to this, the number of employees recruited also increased In addition, the business expansion also caused the increase in the number of recruiting new employees Until 2009, the number of employees in Business Department increased to 74 people However, the number of employees being dismissed still increased rapidly to 13 people, 4.3 times compared with 2007 and 3.25 times compared with 2008 The difference between the number of employees recruited and the number of employees being out of labor contract is as many as the number of employees increased each year II RESEARCH QUESTIONS AND SCOPE OF THE RESEARCH There are many reasons causing the dismissal, however, recruitment maybe one of the main reasons Because of the limited time, my report only concentrates on the shortcomings of recruitment - one of the main reasons causing the dismissal in Business Department of company The research questions of my report are: What are the shortcomings in recruitment of Blue Sea Commerce Investment and Service Company Limited? - - What are the recommendations to improve the shortcomings in recruitment of Blue Sea Commerce Investment and Service Company Limited? III METHODOLOGY The data colleted was from the primary source and secondary source Firstly, the primary source consists of the data from interviewing employees in Business Department and Deputy Director who is responsible for recruitment Interviewing method was carried out on 20 staffs in Business Department, including in total managers and 17 in total 58 salesmen Besides, interviewing method was also used to interview Deputy Director In addition, primary source also includes the data relating to recruitment collected from Blue Sea Commerce Investment and Service Company Limited The secondary source includes the data from syllabus which are about human resources management After having the necessary data, I applied the analytical method and statistic method to find out the meaning of the number collected Through the data gathered and analyzed from primary source and secondary source, I found out the dismissal in Business Department of company and the main reason causing this problem From that, I suggested some recommendations to solve this problem CHAPTER II THE THEORETICAL FRAMEWORK OF RECRUITMENT I MAIN CONCEPTIONS Recruitment Dang Thuy Linh – Business English K48A Report 27 decisions The recruiter must combine the results of tests and the result of interviews to make the right decisions, avoid taking unnecessarily mistakes VERIFYING THE INFORMATION OF CANDIDATES Candidates can supply a lot of information, however, the employer should be constantly concerned with the information relating to working experience, qualifications or other relevant certificates to candidates graduated Universities, College, ect However, for other candidates as students being on the internship or just graduated, not have the certificate, the information should be verified is the places they studied Firstly, for working experience, to verify this information which the candidates supplied are accurate or not, employer can give the questions about the information of company, or business candidates worked during the interview process Especially, recruiter should attend to the reaction and attitude of the candidates to evaluate if it is accurate or not On the other way, the company can contact through the email or phone to the company or business that they were working to check these information However, to save time, employer should prepare the questions before interviewing, avoid asking diffuse questions, not go into specific matter Recently, notarizing the diplomas, certificates or other important documents are no longer concentrated in some large places in cities, or provinces, districts that are scattered in the wards or communes So it can not be avoided the situation in which the staffs are working in the wards or communes are not enough experience to distinguish the authenticity of qualifications and certificates To check this information, company should contact to the places where these candidates studied or be studying to verify the qualifications and certificates that the candidate supplied Furthermore, in the process of verifying the information, employer also can collect much other information which was not developed during the interview Dang Thuy Linh – Business English K48A Report 28 CONCLUSION Human resource is one of the most important resources making the success of the economy in general and the organization in particular Aware of the importance of recruitment, many organizations invested so much time and money in order to recruit the suitable staffs However, recruitment is very complicated, if there is not particular investment, the company will recruit unsuitable candidates When recognizing this, the dismissal can be avoided This problem causes much loss for firm in detail and for economy in general From that, I would like to suggest some recommendation to improve the recruitment of Blue Sea Company Because of my limited knowledge, my report can be avoided the shortcomings I will be very happy with your distributions Dang Thuy Linh – Business English K48A Report APPENDIX APPENDIX Questionnaire for staffs in Business Department The interview was carried on 20 salesmen in Business Department It includes 3/8 managers and 17/58 staffs in Business Department I Enlistment process You knew the company recruiting through: A Internet B Newspaper C Radio D Television E Relationships, friends and others… F Others You see the recruitment advertisement on mass communication: A Very clear and attractive B Normal C Unclear, unattractive You evaluate the common of recruitment in the company: A Very popular B Quite popular C Normal D Unpopular E Very unpopular You see the contact with the company to be recruited: A It’s very difficult and wastes so much time B It’s difficult and wastes time C It’s quite difficult and wastes quite time D It’s simple and does not waste time The reasons why you applied for salesman position in Business Department (You can choose many answers) A Because I like business B Because I was looking for the job, the company only recruited the salesperson Dang Thuy Linh – Business English K48A Report C Because I not have enough qualifications, and others to apply for other positions D I was trained this major Before applying for this position, you: A Were working in other company B Were unemployment C Just graduating D Others You evaluate the job description and job requirement of the company A Very detail, complete and attractive B Detail, complete and attractive C Quite detail, complete and attractive D Not detail, cursory and unattractive E Others II Selection process To become the staff of company, which recruitment method did you have to pass? A Only interview B Only written examination C Both of interview and written examination D Others When did you take part in examination or interview of company? A In office hours B Outside office hours C Others (at weekend or on holiday…) You see the suitable level of recruitment time to attract candidates: A Very suitable B Suitable C Quite suitable D Unsuitable E Very unsuitable You evaluate the environment of interview: A Very friendly and comfortable B Normal C Very stress D Others Dang Thuy Linh – Business English K48A Report You evaluate the suitable level of interview questions given by interviewer: A Very suitable and very effective B Suitable and effective C Quite suitable and quite effective D Unsuitable and ineffective E Very unsuitable and very ineffective How long did your probation period last? A 1-2 weeks B 2-4 weeks C 4-6 weeks D 6-8 weeks Which score will you mark for recruitment of company (from to 10)? Can you suggest some recommendations to improve the recruitment of company? III Personnel and dismissal of Business Department How long have you been working in this company? A 0-1 year B 1-2 years C 2-3 years D Over years How has personnel situation of Business Department changed since you started working there? A Very much B Much C Quite much D Little E No change If the answer is A, B, C or D, please continue with third question If not, finish the interview Do you know any reasons causing the change? A Dismissal B Quitting C Retiring D Others Do you know any reasons causing the dismissal in Business Department? Dang Thuy Linh – Business English K48A Report APPENDIX The result of interviewing employees in Business Department I Enlistment process Questions The number of people choose Rate (%) You knew the company recruiting through: A Internet B Newspaper C Radio D Television E Relationships, friends and others… F Others 10 50 20 10 15 You see the recruitment advertisement on mass communication: A Very clear and attractive B Normal C Unclear, unattractive 14 25 70 You evaluate the common of recruitment in the company: A Very popular B Quite popular C Normal D Unpopular E Very unpopular 14 15 70 10 You see the contact with the company to be recruited: A It’s very difficult and wastes so much time B It’s difficult and wastes time C It’s quite difficult and wastes quite time D It’s simple and does not waste time 17 10 85 Dang Thuy Linh – Business English K48A Report The reasons why you applied for salesman position in Business Department (You can choose many answers) A Because I like business B Because I was looking for the job, the company only recruited the salesperson C Because I not have enough qualifications, and others to apply for other positions D I was trained this major 12 23 40 30 Before applying for this position, you: A Were working in other company B Were unemployment C Just graduating D Others 15 75 20 You evaluate the job description and job requirement of the company A Very detail, complete and attractive B Detail, complete and attractive C Quite detail, complete and attractive D Not detail, cursory and unattractive E Others 11 10 15 55 15 The number of people choose Rate (%) 18 90 10 II Selection process Questions To become the staff of company, which recruitment method did you have to pass? A Only interview B Only written examination C Both of interview and written examination D Others When did you take part in examination or Dang Thuy Linh – Business English K48A Report interview of company? A In office hours B Outside office hours C Others (At weekend or on holiday…) 13 65 20 15 You see the suitable level of recruitment time to attract candidates: A Very suitable B Suitable C Quite suitable D Unsuitable E Very unsuitable 10 15 20 40 15 You evaluate the environment of interview: A Very friendly and comfortable B Normal C Very stress D Others 11 55 35 10 You evaluate the suitable level of interview questions given by interviewer: A Very suitable and very effective B Suitable and effective C Quite suitable and quite effective D Unsuitable and ineffective E Very unsuitable and very ineffective 7 15 35 35 10 How long did your probation period last? A 1-2 weeks B 2-4 weeks C 4-6 weeks D 6-8 weeks 4 20 20 15 45 Average score of recruitment: 5.25 Some recommendations: - Organizing the suitable time for interview Dang Thuy Linh – Business English K48A Report - Changing the questionnaire - Investing more expense III Personnel and dismissal of Business Department Questions How long have you been working in this company? A 0-1 year B 1-2 years C 2-3 years D Over years How has personnel situation of Business Department changed since you started working there? A Very much B Much C Quite much D Little E No change If the answer is A, B, C or D, please continue with third question If not, finish the interview Do you know any reasons causing the change? A Dismissal B Quitting C Retiring D Others The number of people choose Rate (%) 40 25 15 20 7 25 35 35 10 50 35 15 Some reasons causing the dismissal in Business Department: - Being unqualified - Breaking the discipline - Cheating - Having bad behavior with clients Dang Thuy Linh – Business English K48A Report REFERENCE Dang Thuy Linh – Business English K48A Report Nguyễn Hữu Thân (2005) Giáo trình quản trị nhân lực, nhà xuất Lao ĐộngXã Hội Nguyễn Văn Điềm Nguyễn Ngọc Quân (2007) Giáo trình quản trị nhân lực, 93-117, nhà xuất Đại học Kinh Tế Quốc Dân Phan Thế Vũ (2009) Thực trạng giải pháp công tác tuyển chọn nhân lực ngân hàng Techcombank, 1, 5, 6, Đề án môn học, Khoa Quản trị nhân lực, TrườngĐại học Kinh Tế Quốc Dân, Hà Nội Hà Thị Tuyền (2009) Hoàn thiện công tác tuyển dụng định hướng nhân viên Ngân hàng TMCP Kỹ thương Việt Nam, 6, 7, Luận văn tốt nghiệp, Khoa Quản trị nhân lực, Trường Đại học Kinh Tế Quốc Dân, Hà Nội The document of Blue Sea Commerce Investment and Service Company Limited from 2006 to 2009 Dang Thuy Linh – Business English K48A ... recruitment of Blue Sea Commerce Investment and Service Company Limited? - - What are the recommendations to improve the shortcomings in recruitment of Blue Sea Commerce Investment and Service Company Limited? ... on the shortcomings of recruitment - one of the main reasons causing the dismissal in Business Department of company The research questions of my report are: What are the shortcomings in recruitment. .. Investment and Service Company Limited? - What are the recommendations to improve the shortcomings in recruitment of Blue Sea Commerce Investment and Service Company Limited? Research methodology