 INTERNSHIP REPORT 1. Overview of the internship  Time of the internship: 7 weeks (09/12/2013 to 25/01/2014) The internship takes place from February 17 th to April 6 th , 2014. It is the third phase of the whole internship course for the year 2013 – 2014, for students from course 33 of School of Foreign Languages, Thai Nguyen University. This is a valuable opportunity for me to practice my English knowledge, communication skill, experience and soft skills from the reality. Major internship tasks: Translating, arranging contracts and documents, participating in drafting the short contracts.  Description of the internship place Ba Dinh Anh Joint Stock Company is a company which builds houses and trades construction materials. The company is located in No.15, Lane 6, Doi Nhan Street, Vinh Phuc ward, Ba Dinh District, Ha Noi City, Vietnam. The company was established in 2011 and so far the scale of the company is continuously developing. There are some of the company's main business activities which are shown in following table: Ordinal number Name Code 1 Building houses F41000 2 Building railway and road constructions F4210 3 Building public constructions F42200 4 Building other technical constructions F42900 5 Dismantling constructions F43110 6 Preparing the premises/ or the ground F43120 7 Installing electrical systems F43210 8 Installing water supply systems, sewage systems, heating and air-conditioning systems F4322 9 Installing the other building systems F43290 10 Completing the building projects F43300 11 Agents, brokers, auction G4610 12 Wholesaling liquid, gas, solid fuel and the relevant products G4661 13 Retailing motor fuel in specialized stores G47300 14 Short-stay services I5510 15 Financial aid service activities K66190 16 Specialized design activities M74100  The scale and the organizational structure of the company There are over 15 employees working in the departments and about 200 workers working for the construction sites. The company consists of a garage, a warehouse and an office. The equipments for working and business are modern and safe. Below is the organizational structure map of the company: Director (Mr. Duong Van Luc) There are four main departments and their functions in the company: - The Technical Department: The Technical Department has important role in providing technical support to the operations, consisting of supervision of repairs and maintenance equipments and machines. Furthermore, they are responsible in carrying out audits as per the annual audit programs, developing and maintaining technical procedures and manuals, including maintenance procedures - The Finance Department: The duties of finance department of a business are organizing the financial and accounting affairs including the provision of financial information. They keep records Human Resources Department Mrs. Nguyen Thi Loan Marketing Department (Mr. Nguyen Trung Tinh) Finance Department (Mr. Dang Cong Doan) Technical Department (Mr. Nguyen Van Hoang) Sales Department Advertising Department of the purchases and sales and the capital of the company. Simultaneously, they create a balance sheet and profit and loss account by managing the salary and finance. - The Marketing Department: The Marketing department has responsibility in advertising and persuading customers to choose the company's services. They have to produce advertising campaigns by gathering information from different source. The Human Resource Department: The role of human resource department is admitting, training, and the dismissal of employees and workers in the company. Besides, it can contribute to the company by bring out the best in the employee.  Working Environment Ba Dinh Anh Joint Stock Company has been considered to be a good working and developing for a long time. The employees not only have many opportunities to cultivate their knowledge and experience in wholesaling construction materials and building houses field, but also can be accessed to many modern equipments and professional environment. There are close connections between departments to create the unity and the harmonious co-ordination in the process of working. The company gives his employees and workers many opportunities to develop themselves and contribute to him. For example, they held some fair competitions. Moreover, some good and creative ideas of his employees can be discussed and applied. The company has many policies in offering some prizes to give to employees who get good working results or have many achievements. In addition, the active, friendly and open environment will ease pressure in working process. In other hand, the company will equip the employees with the best working skills (working individually or in group) and give/provide you useful, meaningful lesson about business. 2. Content of the report • Personal plan The following table gives some detail information about my works in seven weeks that I have completed: Week Given Tasks Expected results 1. - Learn about the company’s regulations. - Make the acquaintance of the others in the workrooms and working environment. - Visit the departments in the company. - Receive the assignment and instructions of the guide. - Reading materials or documents of company - Adapt ourselves to new working environment. . - Master the scale, structure and rules of company. - Have good instructions to work effectively - Understand the company’s background, its missions, its works and my responsibilities when taking internship in the company. 2 - Photocopy some reports and short contracts. Classify and arrange English bills, receipts, reports and contracts. - Make the acquaintance of some works from simple to more complex in the company. - Know more about the next duties. - Translate and type the company’s texts and documents. - Find some Vietnamese order-forms and translate them into English. - Have more knowledge about reports and contracts on business. - Practice typing and translation skill. - Practice gathering information and English translation. 3 - Collect and type the company’s English documents. - Meet some foreign customers and introduce, explain the company’s services if necessary. - Arrange different business documents and put them in the order. - Practice gathering information and translate specialty vocabulary. - Practice and improve communication - Have more knowledge and realize different business documents. 4 - Translate the company’s scale map and show the relationships between them. - Help some foreign customers understand the content in the placards’ company. - Translate some short contracts. - Complete the translation of the company’s scale map. - Convey some messages by description and imitation. - Practice and improve translation skills. 5 - Type the company’s texts and documents. - Translate some short contracts. - Know more information about activities of the company. - Complete the translation of contracts - Practice and improve translation skill. 6 - Arrange and translate some longer and more complex bills, contracts. - Translate some economic contracts and orders from English to Vietnamese. - Practice gathering information and translate specialty vocabulary skills. - Improve English translation skill and 7 - Continue to translate the company’s contracts. - Summarize the internship process and complete the internship report. - Improve translation skill. - Realize the strengths and weaknesses in the internship process. - Receive useful comments and advises from the guide and the colleagues. - Have many interesting and meaningful lessons. - Learn from my own mistakes to get better in the future. 3. Personal development During the internship period at the company, I had gotten many interesting and meaningful lessons from my works and my colleagues who worked around and gave me some useful helps. I not only had many chances to improve my knowledge and experiences in wholesaling construction materials and building houses field, but also could be accessed to many modern equipments and professional environment. All the knowledge, skills and experiences which I got during working at the company are very useful for my job in the future. Because of lacking experiences, I met with many difficulties. However, I had overcome those challenges and gained good results. This experience had helped me to improve my professional writing skill. I am becoming familiar with structures, grammar in writing and how to effectively enrich my vocabulary. I also learned common English phrases in official documents which is very useful for my future job. In addition, I practiced English translation to translate materials and contracts of the company so I can learn many specialized words as well as phrases. I also learned how to use office machines, such as printer, scanner, photocopier, etc. Moreover, I learned how to work on excel or Google Drive in working, saving and reckoning statistics. I also know how to write a report, minutes, order, commend card, contract, and bill. Hopefully, they will be good keys for my next steps in the future. Below are the details about my tasks and knowledge, skills and experiences after completing each task. In the first week of the internship: - Learn about the company’s regulations. Simultaneously, making the acquaintance of the others in the workrooms and working environment. - Visit the departments in the company. Especially, receiving the assignment and instructions of the guide, and reading materials or documents of company These are not only the first important step but also a good chance for me to understand more about how the company works, to avoid mistakes in the process of working. In the next week, my tasks were: - Classify and arrange English bills, receipts, reports, contracts, translate and type the company’s texts and documents. Those tasks help me collect some useful documents and necessary information about the company and make me more active and improve typing skill. - Find some Vietnamese order-forms and translate them into English. These are some simple documents which help me make accquaince of speciality vocabularies. In the third week: - Collect, select and type the company’s English documents. By collecting and selecting documents, I got many experiences in gathering information and translate specialty vocabulary skills. - Meeting some foreign customers and introduce and explain the company’s services if necessary. It is useful for me to improve and practice English speaking skill and more confident. - Arrange different business documents and put them in the order: Normally, it is not easy to classify types of business document. This task helps me realize and distinguish them in wrong orders. In the fourth week: - Translate the company’s scale map and show the relationships between them: It was practiced as a translating skill, in which I can realize some function vocabularies and relationships between them. - Help some foreign customers understand the content in the placards’ company. Sometime, exchange views of the company with foreign partners: In this task, my difficulty is vocabulary source. Therefore, it is a good idea for me to convey some concepts or something by using gestures and imitation skills. It is also useful in the communication. It helps the listener understand rightly. In almost week of the internship: - Translate some short contracts: It is a more difficult task. It requires suitable and exact using of vocabulary, grammatical structure. I had learnt many complex structures and specialty vocabularies. - Translate some longer and more complex bills, contracts: I had many experiences from gathering information and translating specialty vocabularies. They are the different signs to recognize them and how to use good a structure to express a complex sentence. 4. Suggestions There is a long distance from the theory to the practice. It was the reason for my nervous and worried feeling. In the first week, we faced many difficulties. However, when working in a friendly and professional environment, I was in tune for tasks quickly. The enthusiastic help and whole-hearted instruction of the guides made me feel more confident and more active in the work. In addition, colleagues were my closest friends. They gave me many useful and valuable lessons and skills. Since that time, I accumulated a lot of experience for myself. In this report, there are many precious experiences which I would like to share everyone who will receipt next internship period: Firstly, It is necessary to have confidence. Next, it is a good idea for you to follow guides’ instruction. Finally, a serious and enthusiasm attitude will get