Copyright © 2011, Juniper Networks, Inc.186 Complete Hardware Guide for EX4500 Ethernet Switches CHAPTER 17 Returning the Switch or Switch Components • Returning an EX4500 Switch or Component for Repair or Replacement on page 187 • Locating the Serial Number on an EX4500 Switch or Component on page 188 • Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches on page 191 • Packing an EX4500 Switch or Component for Shipping on page 192 Returning an EX4500 Switch or Component for Repair or Replacement If you need to return an EX4500 switch or hardware component to Juniper Networks for repair or replacement, follow this procedure: 1. Determine the serial number of the component. For instructions, see “Locating the Serial Number on an EX4500 Switch or Component” on page 188. 2. Obtain an RMA number from JTAC as described in “Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches” on page 191. NOTE: Do not return any component to JuniperNetworks unless you have first obtained an RMA number. Juniper Networks reserves the right to refuse shipments that do not have an RMA. Refused shipments are returned to the customer through collect freight. 3. Packtheswitch or component for shippingas described in“Packingan EX4500 Switch or Component for Shipping” on page 192. For more information about return and repair policies, see the customer support page at http://www.juniper.net/support/guidelines.html . Related Documentation EX4500 Switches Hardware Overview on page 3• 187Copyright © 2011, Juniper Networks, Inc. Locating the Serial Number on an EX4500 Switch or Component If you are returning a switch or hardware component to Juniper Networks for repair or replacement, you must locate the serial number of the switch or component. You must provide the serial number to the Juniper Networks Technical Assistance Center (JTAC) when you contact them to obtain Return Materials Authorization (RMA). If the switch is operational and you can access the CLI, you can list serial numbers for the switch and for some components with a CLI command. If you do not have access to the CLI or if the serial numberfor thecomponent does notappear in thecommand output, you can locate the serial number ID label on the physical switch or component. NOTE: If youwant tofind theserial numberonthe physicalswitch component, you will need to remove the component from the switch chassis, for which you must have the required parts and tools available. See “Installing and Removing EX4500 Switch Hardware Components” on page 103. • Listing the Switch and Components Details with the CLI on page 188 • Locating the Chassis Serial Number ID Label on an EX4500 Switch on page 189 • Locating the Serial Number ID Labels on FRUs in an EX4500 Switch on page 189 Listing the Switch and Components Details with the CLI To list the switch and switch components and their serial numbers, enter the following CLI command: The following output lists the switch components and serial numbers for an EX4500 switch: user@switch> show chassis hardware Hardware inventory: Item Version Part number Serial number Description Chassis DE0210067262 EX4500-40F Routing Engine 0 REV 00D 750-026816 DE0210067262 EX4500-40F FPC 0 REV 00D 750-026816 DE0210067262 EX4500-40F CPU BUILTIN BUILTIN FPC CPU PIC 0 BUILTIN BUILTIN 40x 1/10GE Xcvr 0 REV 01 740-030128 J09J24144 SFP+-10G-ER Xcvr 3 REV 01 740-030128 J09J24151 SFP+-10G-ER PIC 1 REV 02 711-028852 DJ0210102094 4x 1/10GE Xcvr 0 REV 02 740-011613 PH262X4 SFP-SX PIC 3 REV 01 711-030220 DL0210020902 Intraconnect module (EX4500 LB) Power Supply 0 REV 01 740-029654 EK0710120015 PS 1000W/1200W AC Front to back airflow Fan Tray Fan Tray, Front to back Airflow For information about the show chassis hardware command, see the Junos OS System Basics and Services Command Reference at http://www.juniper.net/techpubs/software/junos/index.html. Copyright © 2011, Juniper Networks, Inc.188 Complete Hardware Guide for EX4500 Ethernet Switches Locating the Chassis Serial Number ID Label on an EX4500 Switch The serial number ID label is located on the front left corner of the chassis on an EX4500 switch. See Figure 68 on page 189. Figure 68: Location of the Serial Number ID Label on an EX4500 Switch g020839 0 1 2 3 ST 0 1 2 3 ST SN: DE02YYWWSSSS Serial number ID label Locating the Serial Number ID Labels on FRUs in an EX4500 Switch The power supplies, fantray, uplinkmodules, intraconnect module, andthe Virtual Chassis module installed in EX4500 switches are field-replaceable units (FRUs). For each of these FRUs, you must remove the FRU from the switch chassis to see the FRU’s serial number ID label. 189Copyright © 2011, Juniper Networks, Inc. Chapter 17: Returning the Switch or Switch Components • Power Supply—The serial number ID label is on the top of the power supply. Figure 69 on page 190 shows the location of the serial number ID label. See “Removing an AC Power Supply from an EX4500 Switch” on page 160 or “Removing a DC Power Supply from an EX4500 Switch” on page 162. Figure 69: Location of the Serial Number ID Label on an AC Power Supply Used in an EX4500 Switch g020840 Serial number ID label (SN:EK07YYWWSSSS) • Fan tray—The serial number ID label is on the top right corner of the fan tray. Figure 70 on page 190 shows the location of the serial number ID label. See “Removing a Fan Tray from an EX4500 Switch” on page 164. Figure 70: Location of the Serial Number ID Label on the Fan Tray Used in an EX4500 Switch g020842 Serial number ID label SN: DJ02YYWWWSSSS • Uplink module—The serial number ID label is on the circuit board. See “Removing an Uplink Module from an EX4500 Switch” on page 165. • Intraconnect module—The serial numberID label ison the circuit board. See “Removing an Intraconnect Module from an EX4500 Switch” on page 167. • Virtual Chassis module—The serial number ID label is on the circuit board towards the rear of the module. Figure 71 on page 191 shows the location of the serial number ID label. See “Removing aVirtual Chassis Modulefrom an EX4500 Switch” onpage 169. Copyright © 2011, Juniper Networks, Inc.190 Complete Hardware Guide for EX4500 Ethernet Switches Figure 71: Location of the Serial Number ID Label on the Virtual Chassis Module Used in an EX4500 Switch g021036 Serial number ID label Front Rear Related Documentation Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches on page 191 • • Returning an EX4500 Switch or Component for Repair or Replacement on page 187 Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches If you are returning a switch or hardware component to Juniper Networks for repair or replacement, obtain a Return Materials Authorization (RMA) from Juniper Networks Technical Assistance Center (JTAC). After locating the serial number of theswitch orhardware component you want to return, open a Case with Juniper Networks Technical Assistance Center (JTAC) on the Web or by telephone. For instructions on locating the serial number of the switch or hardware component you want to return: • See Locating the Serial Number on an EX2200 Switch or Component. • See Locating the Serial Number on an EX3200 Switch or Component. • See Locating the Serial Number on an EX3300 Switch or Component. • See Locating the Serial Number on an EX4200 Switch or Component. • See “Locating the Serial Number on an EX4500 Switch or Component” on page 188. • See Locating the Serial Number on an EX6200 Switch or Component • See Locating the Serial Number on an EX8200 Switch or Component. • See Locating theSerial Number onan XRE200 External RoutingEngine or Component. 191Copyright © 2011, Juniper Networks, Inc. Chapter 17: Returning the Switch or Switch Components Before you request an RMA from JTAC, be prepared to provide the following information: • Your existing case number, if you have one • Serial number of the component • Your name, organization name, telephone number, fax number, and shipping address • Details of the failure or problem • Type of activity being performed on the switch when the problem occurred • Configuration data displayed by one or more show commands You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone: • Case Manager at CSC: http://www.juniper.net/cm/ • Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico NOTE: For international or direct-dial options in countries without toll free numbers, see http://www.juniper.net/support/requesting-support.html. If you are contacting JTAC by telephone, enter your 11-digit case number followed by the pound (#) key for an existing case, or press the star (*) key to be routed to the next available support engineer. The support representative validates your request and issues an RMA number for return of the component. Related Documentation Packing an EX2200 Switch or Component for Shipping• • Packing an EX3300 Switch or Component for Shipping • Returning an EX2200 Switch or Component for Repair or Replacement • Returning an EX3300 Switch or Component for Repair or Replacement Packing an EX4500 Switch or Component for Shipping If you are returning an EX4500 switch or component to Juniper Networks for repair or replacement, pack the item as described in this topic. Before you begin packing the switch or component, ensure you have: • Followed all the steps listed in “Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches” on page 191. • Retrieved the original shipping carton and packing materials. Contact your JTAC representative if you do not have these materials, to learn about approved packing materials. See “Contacting Customer Support to Obtain Return Materials Authorization for EX Series Switches” on page 191. Copyright © 2011, Juniper Networks, Inc.192 Complete Hardware Guide for EX4500 Ethernet Switches • Ensure you understand how to prevent ESD damage. See “Prevention of Electrostatic Discharge Damage” on page 224. This topic describes: 1. Packing an EX4500 Switch for Shipping on page 193 2. Packing EX4500 Switch Components for Shipping on page 194 Packing an EX4500 Switch for Shipping If you need to transport the switch to another location or return the switch to Juniper Networks,you need to pack theswitchsecurely inits original packaging to prevent damage during transportation. Before you pack the switch: 1. On the console or other management device connected to the switch, enter the CLI operational modeand issue thefollowing command toshut down theswitch software: user@switch>request system halt Wait until a message appears on the console confirming that the operating system has halted. 2. Disconnect power from the switch by performing one of the following: • If the power source outlet has a power switch, set it to the OFF (0) position. • If the power source outlet does not have a power switch, gently pull out the male end of the power cord connected to the power source outlet. 3. Removethe cables that connectthe switch toall external devices. See “Disconnecting a Fiber-Optic Cable from an EX Series Switch” on page 173. 4. Remove all optical transceivers installed in the switch. See “Removing a Transceiver from an EX Series Switch” on page 174. Ensure that you have the following parts and tools available to pack the switch: • Phillips (+) screwdriver, number 2 • The original switch packing material (cardboard box, accessory box and its contents, and foam padding) • Electrostatic discharge (ESD) grounding strap • Antistatic bag CAUTION: Do not pack the switch in anything except its original container or the switch might be damaged in transit. 193Copyright © 2011, Juniper Networks, Inc. Chapter 17: Returning the Switch or Switch Components To pack the switch: 1. If the switch is installed in a rack, or cabinet, have one person support the weight of the switch while another person unscrews and removes the mounting screws. 2. Remove the switch from the rack or cabinet (see “Removing an EX4500 Switch from a Rack or Cabinet” on page 157) and place the switch on a flat, stable surface. 3. Use the Phillips (+) screwdriver, number 2to remove the rack mounting brackets from the switch chassis. 4. Place the switch in an antistatic bag. 5. Place the bottom portion of the packaging foam in the shipping carton. 6. Place the switch inside the cavity in the bottom packaging foam. 7. Place the top portion of the packaging foam on top of the switch. 8. If you are returning accessories or field-replaceable units (FRUs) with theswitch, pack them as instructed in“Packing EX4500 SwitchComponents forShipping” on page 194. 9. Place the accessory box vertically by the rear end ofthe chassis in the shipping carton. 10. Close the top of the cardboard shipping box and seal it with packing tape. 11. Write the RMA number on the exterior of the box to ensure proper tracking. Packing EX4500 Switch Components for Shipping To pack the switch components, follow the instructions here. Ensure that you have the following parts and tools available: • Antistatic bag, one for each component • Electrostatic discharge (ESD) grounding strap CAUTION: Do not stack switch components. Return individual components in separate boxes if they do not fit together on one level in the shipping box. To pack the switch components: • Place individual components in antistatic bags. • Use the original packing materials if they are available. If the original packing materials are not available, ensure the component is adequately packed to prevent damage during transit. The packing material you use must be able to support the weight of the component. • Ensure that the components are adequately protected by wrapping them well with packing materials. Pack the component in an oversized box (if the original box is not available) with extra packing material around the unit so that the component is prevented from moving around inside the box. Copyright © 2011, Juniper Networks, Inc.194 Complete Hardware Guide for EX4500 Ethernet Switches • Securely tape the box closed. • Write the RMA number on the exterior of the box to ensure proper tracking. Related Documentation Returning an EX4500 Switch or Component for Repair or Replacement on page 187• • Unpacking an EX4500 Switch on page 94 195Copyright © 2011, Juniper Networks, Inc. Chapter 17: Returning the Switch or Switch Components [...].. .Complete Hardware Guide for EX4500 Ethernet Switches 196 Copyright © 2011, Juniper Networks, Inc PART 8 Safety Information • General Safety Information on page 199 • Radiation and Laser Warnings on page 205 • Installation and Maintenance Safety Information on page 2 09 • Power and Electrical Safety Information on page 223 Copyright © 2011, Juniper Networks, Inc 197 Complete Hardware Guide for... Documentation • General Safety Guidelines and Warnings on page 199 • Installation Instructions Warning on page 2 09 • Maintenance and Operational Safety Guidelines and Warnings on page 216 • Grounded Equipment Warning on page 216 • Laser and LED Safety Guidelines and Warnings for EX Series Switches on page 205 • Warning Statement for Norway and Sweden on page 204 • Laser and LED Safety Guidelines and Warnings... utbildad och kvalificerad personal Related Documentation • General Safety Guidelines and Warnings on page 199 • General Electrical Safety Guidelines and Warnings on page 223 • AC Power Electrical Safety Guidelines on page 226 • DC Power Electrical Safety Guidelines on page 228 Warning Statement for Norway and Sweden This topic applies to hardware devices in the EX Series product family, which includes switches... tightened • AC Power Electrical Safety Guidelines on page 226 • DC Power Electrical Safety Guidelines on page 228 • General Electrical Safety Guidelines and Warnings on page 223 • Maintenance and Operational Safety Guidelines and Warnings on page 216 • Laser and LED Safety Guidelines and Warnings for EX Series Switches on page 205 • Installation Instructions Warning on page 2 09 • Grounded Equipment Warning... Switches 198 Copyright © 2011, Juniper Networks, Inc CHAPTER 18 General Safety Information • General Safety Guidelines and Warnings on page 199 • Definitions of Safety Warning Levels on page 200 • Fire Safety Requirements on page 202 • Qualified Personnel Warning on page 203 • Warning Statement for Norway and Sweden on page 204 General Safety Guidelines and Warnings This topic applies to hardware devices... Documentation • General Safety Guidelines and Warnings on page 199 • General Electrical Safety Guidelines and Warnings on page 223 • Action to Take After an Electrical Accident on page 237 Qualified Personnel Warning This topic applies to hardware devices in the EX Series product family, which includes switches and the XRE200 External Routing Engine This topic also applies to hardware devices in the QFX... Networks, Inc 199 Complete Hardware Guide for EX4500 Ethernet Switches • • Operate the device only when it is properly grounded • Ensure that the separate protective earthing terminal provided on this device is permanently connected to earth • Replace fuses only with fuses of the same type and rating • Do not open or remove chassis covers or sheet-metal parts unless instructions are provided in the hardware. .. genom att inte stirra in i oskyddade öppningar Related Documentation General Safety Guidelines and Warnings on page 199 • Laser and LED Safety Guidelines and Warnings for EX Series Switches on page 205 • Installation Instructions Warning on page 2 09 • Grounded Equipment Warning on page 216 • 208 • Laser and LED Safety Guidelines and Warnings for the QFX Series Copyright © 2011, Juniper Networks, Inc... General Safety Guidelines and Warnings on page 199 • Installation Instructions Warning on page 2 09 • Related Documentation Before moving the switch to a site, ensure that the site meets the power, environmental, and clearance requirements specified in the “Site Preparation Checklist for EX4500 Switches” on page 71 Mounting an EX4500 Switch on page 96 Ramp Warning This topic applies to hardware devices... Networks, Inc 2 09 Complete Hardware Guide for EX4500 Ethernet Switches Aviso Leia as instruções de instalação antes de ligar o sistema à sua fonte de energia ¡Atención! Ver las instrucciones de instalación antes de conectar el sistema a la red de alimentación Varning! Läs installationsanvisningarna innan du kopplar systemet till dess strömförsörjningsenhet Related Documentation • General Safety Guidelines . Juniper Networks, Inc. 198 Complete Hardware Guide for EX4500 Ethernet Switches CHAPTER 18 General Safety Information • General Safety Guidelines and Warnings on page 199 • Definitions of Safety. nätuttag. Related Documentation General Safety Guidelines and Warnings on page 199 • Copyright © 2011, Juniper Networks, Inc.204 Complete Hardware Guide for EX4500 Ethernet Switches CHAPTER 19 Radiation and Laser Warnings • Laser. page 191 shows the location of the serial number ID label. See “Removing aVirtual Chassis Modulefrom an EX4500 Switch” onpage 1 69. Copyright © 2011, Juniper Networks, Inc. 190 Complete Hardware Guide