internship report phong lan development and services trading company limited

The reasons for choosing the place for internshipAfter studying at Hanoi University of Business and Technology, with theassignment and permission of the University, I searched for compan

HANOI UNIVERSITY OF BUSINESS AND TECHNOLOGYENGLISH MAJOR DEPARTMENT

INTERNSHIP REPORT

Name: DUONG HAI VIStudent’s ID number: 19174070Class: GD24.01

Name of job supervisor: Ms Nguyen Thi Bau

Name of company for internship: Phong Lan Development and Services Trading Company Limited

Address: 4th floor, no 32, alley 1, lane 178, Thai Ha street, Trung Liet ward, Dong Da district, Hanoi city, Vietnam.

HA NOI, 2023

HANOI UNIVERSITY OF BUSINESS AND TECHNOLOGYENGLISH MAJOR DEPARTMENT

INTERNSHIP REPORT

Name: DUONG HAI VIStudent’s ID number: 19174070Class: GD24.01

Name of job supervisor: Ms Nguyen Thi Bau

Name of company for internship: Phong Lan Development and Services Trading Company Limited

Address: 4th floor, no 32, alley 1, lane 178, Thai Ha street, Trung Liet ward, Dong Da district, Hanoi city, Vietnam.

1.The reasons for choosing the place for internship 2

2 General introduction of the company 3

2.1 Company’s profile 3

2.2 Business areas of the company……… 3

3 Work assignments 5

4 Daily working timetable 5

II Personal experiences 8

1 Useful knowledge, skills and attitude learned at the university 9

2 Useful knowledge, skills and attitude gained during the internship 9

III Future knowledge, skills and attitudes acquired 8

1 Knowledge acquired 8

2 Skills acquired 8

3 Attitudes acquired 8

IV CONCLUSION 10

I would like to express my deepest appreciation to all those who providedme with the possibility to complete this report A special gratitude I give to mysupervisor Ms Nguyen Thi Bau whose contribution in stimulating suggestions,

and encouragement, helped me to coordinate my field study, especially inwriting this report.

Furthermore, I would also like to acknowledge with much appreciation thecrucial role of the staff of Phong Lan Development and Services TradingCompany Limited who gave the permission to use all required equipment andthe necessary materials to complete the tasks A special thank goes to myclassmates, who helped me to assemble the parts and gave suggestions about thetasks Finally, many thanks go to the head of the Sale Department especially Mr.Nguyen Tien Phong (President) who guides me in achieving the goal I have toappreciate the guidance given by other supervisors as well as the panels thanksto their comments and advice

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INTERNSHIP REPORTI General introduction

1 The reasons for choosing the place for internship

After studying at Hanoi University of Business and Technology, with theassignment and permission of the University, I searched for companies forinternship with the desire to be completed and applied to actually the learnedknowledge.

After finding out, I know that Phong Lan Development and ServicesTrading Company Limited is operating in the field of wholesale of othermachinery, equipment, and spare parts The company is the first choice ofcustomers for wholesale office machinery, equipment, and spare parts: copiers,projectors, projectors, paper shredders, fax machines, etc Because of its full anddiversity in the field of machinery and equipment, as well as services to meet allcustomer requirements, always expanding product categories according totrends The company also has policies to find talents, highly qualified andskilled employees The company also constantly retrains the contingent ofemployees to improve the quality of the workforce both professionally as well asthe sense, responsibility and sense of discipline Constantly improve businessoperations in the areas in which the company is operating in order to maximizeprofits to bring stable revenue for businesses.

I feel interested in the business and orientation that the company pursues,as well as feel that Phong Lan Development and Services Trading CompanyLimited is a suitable company for me to apply the knowledge I have learned Ialso hope that, thanks to the policies to attract talents, highly qualified andskilled employees of the company, I may have the opportunity to findemployment after my internship.

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2 General introduction of the company2.1 Company’s profile

Phong Lan Development and Services Trading Company Limited wasestablished on 07/12/2016, with head office located at 4th floor, no 32, alley 1,lane 178, Thai Ha Street, Trung Liet ward, Dong Da district, Hanoi city,Vietnam.

Tax code: 0107656482

Legal representative: Nguyen Tien PhongLicense date: December 7th, 2016Operation type: non-state enterprises

iness areas of the company

holesale of electrical machinery, equipment, electrical materials(generators, electric motors, wires, and other equipment used in electricalcircuits) Wholesale of office machinery, equipment, and spare parts (exceptcomputers) and peripheral equipment): Wholesale of office machinery,equipment and spare parts: copiers, paper shredders, projectors, fax machines,etc.

1811 Printing

1812 Printing-related services2410 Producing iron, steel, cast iron

2592 Mechanical processing; metal treatment and coating3312 Repair of machinery and equipment

3313 Repair of electronic and optical equipment3314 Repair of electrical equipment

4651 Wholesale of computers, peripherals and software

4652 Wholesale of electronic and telecommunications equipment andcomponents

4659 Wholesale of other machinery, equipment and spare parts4663 Wholesale of other installation materials and equipment in

4761 Retail sale of books, newspapers, magazines and stationery inspecialized stores

4771 Retail sale of garments, footwear, leather and imitation leathergoods in specialized stores

4772 Retail sale of drugs, medical supplies, cosmetics and hygienearticles in specialized stores

4773 Other retail sale of new goods in specialized stores5820 Software publishing

9512 Repair of communication equipment

9521 Repair of home electronic audio-visual equipment

3 Work assignments

Internship position: Sale staff

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Greet the people in the company.

Find out information of the company and all the productsas well as services that the company is trading, do someoffice jobs and learn to work with group, as well as makea weekly report.

Start to find new customers through many media channelsand relatives, advertising.

Sign the contract with new customers and write report

4 Daily working timetable

Week 1 (1/2/2023-4/2/2023)

Wednesdayto Saturday

- Start to find a company to work forwhich is suitable with myknowledge

- Choose company tohave an internshipWeek 2 (6/1/2023-11/1/2023)

relationship witheverybody and knowtheir tasks as well as

- Know more detailabout the products Know about the

Wednesday - Learn soft skills incommunicating and negotiating

- Have better softskills

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with customers.

- Learn to work with teamwork

- Join leader’straining for the newcomer.

- learn how to sell products andhave best profits, for example:negotiating, looking at their terms

- know how tocalculate prices andsome tips whennegotiating withcustomers

Friday - Learn to create a contract.- Do some office works

- Know how tocreate a new contract

Saturday - Join the company’s meeting

- Create goodrelationship with staffsin company

people in the companymake presentationWeek 3 (13/1/2023-18/1/2023)

- Start to find new customersby contacting friends and relativesand through media channel such as:Facebook, advertising…

- Send quoting for them and turnorder for other departments

- Find 12 potentialcustomers

Tuesday - Send quoting for 6 customers andturn order for other departments

- 5 customers reply byemail and phones

Wednesday - Send quoting for 5 customers andturn order for other departments

- 5 customers reply byemail and phones

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Thursday - Send quoting for 7 customers andturn order for other departments

- 4 customers reply byemail and phones

Friday - Write the weekly report and dosome office works

- learn how to make adaily report andweekly report

- Continue finding customers- Sign readymade copiers, papershredders contracts with 3customers by mail and goingoutside

- Sign 2 contracts

- Continue finding customers- Send quoting for them and turnorder for other departments

- 2 customers reply byemail and phones

- Send quoting for 3 customers andturn order for other departments- Continue finding customers

- 3 customers reply byemail and phones

- Sign 5 contracts with 5 Englishcenters about copiers, projectors byemail

- Sign 5 contracts

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- Write the weekly report

- Attend meeting with MarketingDepartment

III Future knowledge, skills and attitudes acquired1 Knowledge acquired

The internship period is not long enough for a final-term student tobecome accustomed to working in an office, but it is an important step for me togain experience for my graduation and future career

When I did an internship at the Company I leaned the products in detailand how to calculate the price, electricity transmission…

2 Skills acquired

When I did an internship at the Company I have learned some preciousskills as below: teamwork, computer skills, and real knowledge about products,sales skills, communication skills, self-introduction skills, price negotiationskills, presentation skills, persuasion skills, and contract /deal finalization

3 Attitudes acquired

Internship time has brought me a lot of good experience at work Now, Ihave a better idea of how to solve a problem, how to work in a team and takeadvantage of contributive solutions However, I find out that I still need toimprove my English, my speaking skills, and my gestures to make me moreprofessional and effective in work.

II Personal experiences

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1 Useful knowledge, skills and attitude learned at the university

While having internship in Phong Lan Development and Services TradingCompany Limited, I had a great chance to practice business English as well asother professional skills that I have been studying for four years at Hanoiuniversity of Business and Technology In my opinion, I highly appreciate somecompulsory subjects By the knowledge and skills, I have learned for the pastmore three years, it seems quite easy for me to write emails, translatedocuments, advise customers, etc With my excellent performance in thelanguage aspects, the leader, and employees at Phong Lan Development andServices Trading Company Limited highly appreciate the quality of training ofHanoi University of Business and Technology.

2 Useful knowledge, skills and attitude gained during the internship

The internship provides a good period for the last-year students like me totake the very first step into the working world where all of their theoreticalknowledge can be put into practice By experiencing in a real workingenvironment, I have accumulated a lot of not only lessons but skills; not onlyuseful knowledge but also the respective experience such as:

- Acquiring, improving, and enhancing the skills of the profession,communication, office, teamwork, and negotiation.

- Learning the way to adapt to new work, new working style, and newworking environment so that become more matured and confident to get thejob done.

- Recognizing the importance of building up good relationships withcolleagues, between a boss and employees, between employees and customers inorder to attract and retain highly performed employees and potential customers.

- Accumulating the necessary skills in dealing with unexpected problemson my own.

IV CONCLUSION

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During my time working in Phong Lan Development and ServicesTrading Company Limited, I have realized that there are some differencesbetween the lesson and the reality.

Furthermore, the staff should always improve and enhance theircommunication skills and competence so that they can meet all the customers’demands For example, in case of both using and after using company’s product,there are some fastidious customers, and if I don’t seize the customerpsychology according to the situation I used the wrong speaking way, shewould be angry or unsatisfied then she would complain about our services to mymanager immediately It means that you always need to widen your knowledge,improve your skills, and language competence Therefore, it is necessary for anystudent to accumulate soft skills from a variety of sources apart from printedbooks, especially the Internet; it is extremely convenient for them to collectinformation on any subject Social networks and forums can also be used as veryeffective tools for exchanging and sharing information and experience.

Besides, students should learn from observation from the people aroundthem Additionally, students can consult their professors or even their relatives,friends, or acquaintances on specific issues Moreover, instead of waiting untilthe compulsory internship to experience a real working environment, studentscan find a part-time job from the first of the second year at university.

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