Pham hong ngan 20071035

Marketing research , nhập môn marketing bán hàng , khái niệm về marekting marketing mix quản trị , marketing online

Pham Hong Ngan -20071035

Topic : Choose the organization and position which you want to do the job analysis.Design the job description and a job specification for the position.

Organization: Highlands coffee

Position: Coffee Shop ManagerPosition Summary:

The Coffee Shop Manager at Highlands coffee is responsible for overseeing the day-to-day operations of our café, ensuring exceptional customer service, efficient workflow, and the highest quality coffee and food offerings This role requires strong leadership, organizational, and customer service skills to create a welcoming and successful coffee shop environment.

Specification :

- Operational Management: Manage all aspects of coffee shop operations, including

staff scheduling, inventory control, and day-to-day workflow to ensure a smooth and efficient service.

- Customer Service: Lead by example in providing exceptional customer service by

greeting and assisting customers, addressing their inquiries and concerns, and ensuring a welcoming atmosphere.

- Staff Supervision: Recruit, train, and supervise café staff, including baristas, servers,

and kitchen personnel Conduct regular performance evaluations and provide coaching and feedback to foster growth and teamwork.

- Menu Management: Collaborate with the culinary team to develop and update the

menu, ensuring it aligns with customer preferences and meets quality standards.

- Quality Assurance: Maintain and uphold the quality of coffee, food, and beverage

offerings Ensure compliance with health and safety regulations and oversee food preparation and presentation.

- Financial Oversight: Manage the coffee shop's budget, monitor expenses, and

optimize profitability through cost control measures and sales analysis.

- Marketing and Promotion: Develop and implement marketing strategies to attract

and retain customers, such as creating special promotions, loyalty programs, and community engagement initiatives.

- Inventory and Supply Chain: Oversee inventory levels, place supply orders, and

manage vendor relationships to ensure a consistent supply of ingredients and materials.

- Cleanliness and Maintenance: Ensure the café's cleanliness and upkeep by

scheduling regular cleaning and maintenance tasks.

- Compliance: Adhere to local and national food safety and health regulations,

maintaining accurate records as required.

Education: A bachelor's degree in Business Administration, Hospitality Management, or a

related field is preferred but not required Relevant experience may substitute for formal education.

Experience: A minimum of 3 years of experience in a supervisory or managerial role within

the food service or hospitality industry.

Leadership Skills: Strong leadership and team management skills, with the ability to inspire

and motivate staff to deliver exceptional service.

Customer-Centric: A customer-focused mindset and dedication to creating memorable

experiences for guests.

Communication: Excellent verbal and written communication skills to effectively interact

with customers, staff, and suppliers.

Problem-Solving: Strong problem-solving abilities to address operational challenges and

customer issues.

Financial Acumen: Basic financial management skills, including budgeting and cost control.

Adaptability: Ability to thrive in a fast-paced environment, adapt to changing circumstances, and make decisions under pressure.

Passion for Coffee: An enthusiasm for coffee and knowledge of coffee preparation

techniques is a plus.

Availability: Flexibility in work hours, including evenings, weekends, and holidays.