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ASSIGNMENT FRONT SHEET Qualification BTEC Level HND Diploma in Computing Unit number and title Unit 3: Professional Practice Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Bui Quang Minh Student ID GCD210325 Class GCD1104 Assessor name Phan Thanh Tra Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism I understand that making a false declaration is a form of malpractice Student’s signature Grading grid P5 P6 P7 P8 M4 M5 D3 D4 Summative Feedback: Grade: Resubmission Feedback: Assessor Signature: Internal Verifier’s Comments: Signature & Date: Date: Contents A INTRODUCTION B DISCUSS THE IMPORTANCE OF TEAM DYNAMICS IN THE SUCCESS AND/OR FAILURE OF GROUP WORK (P5) I Definition of team dynamics II The importance of team dynamics in the successs and/or failure of group work III In my group C WORK WITHIN A TEAM TO CHIVE A DEFINED GOAL (P6) I Introduction of my group work II My role in the group work III Result of group work 10 D DISCUSS THE IMPORTANCE OF CDP AND ITS CONTRIBUTION TO OWN LEARNING (P7) 10 I Definition of CDP 10 II Why CDP important 11 III CDP contribution to own learning 13 E PRODUCE A DEVELOPMENT PLAN THAT OUTLINES RESPONSIBILITIES, PERFORMACE OBJECTIVES AND REQUIRED SKILLS, KNOWLEDGE AND LEARNING FOR OWN FUTURE (P8) 14 I Setting goals 15 II Three skills neeed to develop 17 III Develop strengths and weaknesses 18 IV Rating development needs 18 V Development plan 19 F TEAM DYNAMICS, IN TERMS OF THE ROLES GROUP MEMBERS (M4) 21 I Overview 21 II Roles of team member in team dymamics 21 III Summary 22 G DIFFERENT MOTIVATIONAL THEORIES IN THE WORKPLACE (M5) 22 I Maslow’s Hierarchy of need 22 II Hertzberg’s two factor theory 25 III McClelland’s theory of needs 26 H CRITICAL EVALUATION OF MY OWN ROLE AND CONTRIBUTION (D3) 27 I EVALUATE A RANGE OF EVIDENCE CRITERIA THAT IS USED AS A MEASURE FOR EFFECTIVE CPD (D4) 28 K CONCLUSION 29 H REFERENCE LIST 30 A INTRODUCTION In assignment I have presented the process of forming my team as well as the activities we have done to implement the project "Shopping Paradise of all Customers" for students at Greenwich University The skills that we have researched and used, and evaluated ourselves through this project shows us our strengths weakness, thereby giving evidence to the members that can develop more together in the future In assignment I will go into a bit of depth in discussing the behavioural relationship of members and how Team Dynamic has a great impact on the success of the project “Shopping Paradise of all Customers” Not only that, this report will go deeper in exploring the factors for personal growth by setting long-term as well as short-term goals for yourself and detailing more when making a personal development plan This report also deals with CDP, in order to show us clearly a developmental process and the outcome if we contiually maintain our self-development B DISCUSS THE IMPORTANCE OF TEAM DYNAMICS IN THE SUCCESS AND/OR FAILURE OF GROUP WORK (P5) I Definition of team dynamics Team dynamics are the unconscious, psychological forces that influence the direction of a team’s behaviour and performance They are like undercurrents in the sea, which can carry boats in a different direction to the one they intend to sail Team dynamics are created by the nature of the team’s work, the personalities within the team, their working relationships with other people, and the environment in which the team works Team dynamics can be good - for example, when they improve overall team performance and/or get the best out of individual team members They can also be bad - for example, when they cause unproductive conflict, demotivation, and prevent the team from achieving its goals In order to understand why companies should prioritize positive team dynamics, we need to dive into the importance of what happens when these team dynamics are present When teams work well together (and workplaces are collaborative), both team performance and individual performance improves, and employees are more than 50% more effective at completing tasks Not only that, but studies show that executives find that collaboration can lead to powerful “new business opportunities,” and can spur innovation in their organizations These positive team dynamics can also lead to better employee retention, improved cost-effectiveness, and even better customer loyalty Figure Team dynamics illustration II The importance of team dynamics in the successs and/or failure of group work Improving team dynamics is worth the time and effort needed, bringing quite a few benefits to a company’s operation It might seem to some that a team works together by definition, but the characteristics of poor team dynamics are clearly avoidable: Weak Leadership – leads to a lack of direction, a focus on the wrong priorities Deference to Authority – members agree with leaders and don’t share own opinions Blocking – members disrupt, characters like The Aggressor (outspoken), The Negator (criticises ideas) and The Joker (inappropriately humourous) Groupthink – seeks consensus and doesn’t explore alternatives Freeriding – some members leave colleagues to the work Evaluation Apprehension – members feel they’re being judged by others Positive team dynamics can bring a lot of benefits to your operation, not least because it is the surest way of leveraging the full potential of your employees via their skills and experience Improved Results – a team operating to its fullest potential is naturally going to get better results They are more focused, clearer on their aims, and work better together Greater Collaboration – greater levels of cooperation and collaboration are possible when teams work in a more informal and supportive atmosphere Faster Decision-Making – team members are more willing to listen to each other and so make faster decisions Greater Commitment – individual team members feel more valued The pay back is greater commitment and loyalty from workers Figure Team dynamics illustration III In my group Success factor Success factor How to achieve it Agree with common idead Discuss about this ideal such as: what is positive of ideal, what is effective of ideal Each member agree with ideal and unifying Commnucation skills The group should discuss about problem together, each member should talke about their ieal Looking for own skills of each member, discuss about strengths and weakness of everyone And voted a leader for group This leader have to skills shares work for each people and receive feed back of members In the good enviroment like class or coffee shop, that make you and each member have motivation to work well Teamwork Possive enviroment Give quickly decision Give a quickly decision make members know what they do, it’s will save the time to completed work soon Believe in another Believe in another which can make they don’t shy about their skills, confident communicate and discuss with group Failor factor During working time, each member missing information about the teacher, or leader, which makes the group don’t have enough information to work and discuss Weak communication is also a reason, most members will be shy when they work the first time, they don’t know what should they talk about and they keep quiet in a long time Language, clearly this is an important reason, even if a group can communicate well and doesn’t lose focus on the course, language is a bigger barrier to completing the project C WORK WITHIN A TEAM TO CHIVE A DEFINED GOAL (P6) I Introduction of my group work Our group was founded by Professional Practice (1620) courses and a project called “Shopping paradise for customers” which developed advertising skills for students at the University of Greenwich VietNam Our group is named “Buda” this name is for the leader and each member set it Our group have members including me (Quang Minh), Hoang Nam, Quoc Trung and Nhu Quynh “I believe myself a person who is good at coding and maintaining technical problems so our group decided I was a technical manager for the group Quoc Trung, is an event organizer who has a lot of energy, he gets inspire us to finish the work and arrange suitable roles for everyone He helped me to find locations and agendas Nhu Quynh, she pretty quiet with other people, but he has a lot of experience and knowledge to save people, this is the reason, why we choose her, which is Health & Safety officer, the image position of the team Hoang Nam who has good communicative skills, is a perfect skill to be an event manager, if we has difficulties, we will help each other Figure My group photo II My role in the group work As I said, I’m a technical manager The role of a technical manager is a hybrid role that focuses on leading a team and working hands-on with projects involving technology The technical manager oversees a company's computer and information systems to keep everything running and may make improvements to systems as needed Technical managers handle the overall success of a company's computer systems among their varied duties Some of their responsibilities typically can include: Maintaining and developing computer systems Monitoring the security of computer systems Hiring and leading an information technology team Delegating tasks and conducting performance reviews Coordinating with other managers Installing software and training employees to use new programs Creating and leading computer system projects Running performance checks on current systems Creating standardized procedures and producing reports Creating and following schedules and budgets Figure Technical manager illustration III Result of group work Our group came up with this reflection to set improvement goals after spending some time working together to construct the "Shopping paradise for customers" project We now have crucial knowledge for my future job thanks to teamwork Since I had never imagined myself to be a technical manager, I really encountered several challenges right away Since my expertise was insufficient, my group provided the majority of the support But with time, I get a better understanding of the management and the qualities that a leader must possess, which is enabling me to succeed with the project so far In conclusion, I made this project get a bit difficult in the beginning, but in the end, the result was be a success D DISCUSS THE IMPORTANCE OF CDP AND ITS CONTRIBUTION TO OWN LEARNING (P7) I Definition of CDP A customer data platform (CDP) is packaged software that creates a comprehensive customer database accessible by other systems to analyze, track, and manage customer interactions You may be asking yourself, “Why you need a customer data platform?” There’s not just one reason why a CDP is important A customer data platform serves three purposes Collect and unify all first-party data Many of the systems—such as email, analytics, CRM, ecommerce, and social sites—that marketers use operate in silos and don’t pass data back and forth It’s hard to get a complete picture, and even harder (P) Gaining more weight by kilograms in the middle of this year and build a bigger chest and arms I prepared a full schedule to keep track of it and prepared a diet that I have to follow for many months My friend is a personal trainer and he I would be the person with a bulky body The time I get that weight is in May this year knows many things about the gym, so so that I can be the pillar of my family and – 15/6/2023 I will what he gives me such as my girlfriend also loves me more Every week from now on, I will make a plan schedule, and diet I also saved some YouTube videos that I before the new week starts I will write down watch when I the exercises Up to now, I have had a body better all the necessary sets and diets that I have to than in the past, I have some muscles follow I will the exercise at least times a on my body and it looks not bad week if I’m busy I will spend Monday exercising my chest and Therefore, gaining a better body is Tuesday exercising my arms I also have not impossible I have saved some motivation videos martial arts and I play volleyball for hours which I watch if I lose motivation or if with my friends to increase my endurance I’m lazy (P) Having a quality relationship with my girlfriend including controlling my hot temper and spending time confiding with her I have some books that have much useful knowledge about love and relationship, I will read all of them Thanks to making a plan I learned from Ms Nhung’s class that I can control my time better and spend my spare time going out with her Yes, my girlfriend always waits for me Our relationship now is bad, so I want it to improve myself, she has been improve more and maintain a healthy beside me for years so I really want relationship to improve myself We have been together for three years so She said to me that she would I would like to be with her for the rest of remind me if I got angry; thus, I can my life I know that we will have many know and control myself difficulties in our life but if I can control my hot temper, our relationship will get better Table Setting goals The time our relationship is going to be improved is the next months, it’s in March – at that time, I can control my hot temper as much as possible (I want to control it 100%) I will spend time reading books and tips about love I also spend time listening to her problems I will buy her some cute gifts that she likes such as stuffed animals or flowers II Three skills neeed to develop From the concepts of life skills, the importance of carefully developing and practising skills will quickly integrate people into a new collective, environment and assert their position in it Therefore, the formation of basic skills in the process of studying and working is a decisive factor in the process of forming and developing oneself and their position in the future Blow are important skills that I need to learn and improve Learnability We’ll begin with learnability because it is arguably the most important 21st-century skill you will need to succeed Alvin Toffler said, "The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn." That's because, in an environment where new skills emerge as fast as others fade, success is less about what you already know and more about adapting your skills by growing and expanding your knowledge base, so you can use new information and skills to respond to whatever is happening Resilience Setbacks and failures are a part of life, but how you choose to deal with those roadblocks is what is critical to your success Resilience is the ability to bounce back in the face of obstacles and failures When you are resilient, you don't focus on the ups and downs Instead, you stay focused on your longterm goals, and you never lose confidence in your ability to prevail By helping you face challenges and difficulties, resilience also enables you to handle stress more positively Agility As the work landscape shifts, learning to be agile is a critical skill, as yesterday’s solutions not solve tomorrow’s problems At the heart of being agile is shifting gears when the context calls for it and responding accordingly to the needs of your workplace, clients or industry trends Collaboration In our increasingly hyper-connected world, we’re no longer expected to work just as individuals or only in silos Our projects have become more complex, so the ability to work effectively as part of a team has also grown in importance Given the increasingly global nature of work, your ability to collaborate, share knowledge and contribute to teams that can capitalize on a diversity of thinking and perspective in ways that everyone can benefit and drive to the shared outcomes is critical Figure 7.Top soft skills III Develop strengths and weaknesses Develop strengths: To become a fluency developer, I always looking for new skills and knowledge to learn and experience My strength is self-study, I always looking for a website to improve my coding skills, but not only coding Sometimes I work with my group, and they get me some tips to get effective at studying Communicating also is an important skill, that I make to add more friends and take some exciting conversations Develop weakness: I think in the world no body is perfect, who also have at least 1-2 weaknesses In the past my weakness is English In high school, and middle school However, when I started studying at university my English skills changed, I think the way of teaching English at university makes it easier for me to understand, at university most I self-study in my class I listen to the teacher's teaching When I have free time, I often review vocabulary and gramma, I also read English books, and listening English music on youtube I have been learning English to get a 7.5 grade in the future IV Rating development needs Depending on the goal, each person has their own development plans and skills they want to improve, that skills will make them develop their work, and become greater and it will helpful for them work and communicate with other people Below are some skills development needs: Set-up plan skills Time-manager skills Self-study skills Communication skills Teamwork skills English skills V Development plan I will make a plan by using tables so that I can manage my time easiy Evening Afternoon Morning Time Monday Tuesday Wednesday Thursday Friday Saturday Sunday 6-7 Breakfast + a glass of milk Breakfast + some fruits (apple, dragon fruit) and a glass of milk Breakfast + a glass of milk Play volleyball Play volleyball Breakfast + a glass of milk Play volleyball 7-8 VOG Learn Database VOG Play volleyball Play volleyball 1622 Play volleyball 8-9 VOG Learn Database VOG Play volleyball Play volleyball 1622 Play volleyball 9-10 VOG 1622 VOG Breakfast + eggs and a banana Breakfast + eggs and a banana 1622 Breakfast + a bowl of oat 10-11 VOG 1622 VOG Curl hair Prepare for SSLG 1622 Learn C# Advanced (lesson 3) 11-12 Do exercise for chest 1622 Do exercise for arms Curl hair Prepare for SSLG 1622 Learn C# Advanced (lesson 4) 12-1 Lunch time (rice + eggs + fish) Lunch time (rice + chicken breasts+ fish) Lunch time Year end party with colleagues Lunch time (rice + meat + shrimp) Lunch time (rice + eggs + fish) Lunch time 1-2 Use social media Use social media Take a nap Take a nap Take a nap Take a nap Use social media 2-3 Take a nap Take a nap SSLG Have a meeting with colleagues at Aura Read book (48 laws of power) Teaching G5 at Aura Take a nap 3-4 Do Asm1 (SSLG) Learn Database SSLG Have a meeting with colleagues at Aura Read book (48 laws of power) Teaching G5 at Aura Learn Database 4-5 Do Asm1 (SSLG) Learn Database SSLG Have a meeting with colleagues at Aura Learn Database Learn C# Advanced (lesson 1) Learn Database 5-6 Do Asm1 (SSLG) Prepare for tomorrow SSLG SSLG Go out to relax alone Learn Database Learn C# Advanced (lesson 2) Learn Database 6-7 Dinner time Teaching class 108 at Aura Dinner time Dinner time Dinner time Dinner time Teaching class 108 at Aura 7-8 Learn Database Teaching class 108 at Aura Learn English Go out with girl friend Learn Database Go out with girl friend Teaching class 108 at Aura 8-9 Learn Database Dinner time Learn English Go out with girl friend Learn Database Go out with girl friend Dinner time 9-10 Learn Database Read book (Men are from Mars, women are from Venus) Learn English Go out with girl friend Learn Database Go out with girl friend Read book (Men are from Mars, women are from Venus) 10-11 Bed time Bed time Bed time Bed time Bed time Bed time Bed time