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Học phần này cung cấp nền tảng để thực hành tốt trong nhiều bối cảnh khác nhau. Khả năng giao tiếp hiệu quả bằng cách sử dụng các công cụ và phương tiện khác nhau sẽ đảm bảo rằng các nhiệm vụ thực tế, nghiên cứu, thiết kế, báo cáo và trình bày được thực hiện một cách chuyên nghiệp và phù hợp với các quy ước truyền thông khác nhau. Trong cuộc sống hàng ngày, khả năng áp dụng lý luận phản biện và giải quyết vấn đề là những kỹ năng cần thiết để giúp giải quyết nhiệm vụ và tạo điều kiện cho việc ra quyết định hiệu quả.
ASSIGNMENT FRONT SHEET Qualification BTEC Level HND Diploma in Computing Unit number and title Unit 3: Professional Practice Submission date Date Received 1st submission Re-submission Date Date Received 2nd submission Student Name Bui Quang Minh Student ID GCD210325 Class GCD1104 Assessor name Phan Thanh Tra Student declaration I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism I understand that making a false declaration is a form of malpractice Student’s signature Grading grid P1 P2 P3 P4 M1 M2 M3 D1 D2 Summative Feedback: Grade: Resubmission Feedback: Assessor Signature: Internal Verifier’s Comments: Signature & Date: Date: Contents A INTRODUCTION B DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1) I Definition and the importance of communication skill Definition of communication skill The importance of communication skill II Verbal communication III Non-verbal communication IV Communication in my group C DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT (P2) I Definition and the importance of time management skill 1.1 Definition of time management skill 1.2 The importance of time management skill II Planning a training event (group work) 10 2.1 Name of the Training program 10 2.2 Goals of the Training program 10 2.3 Participants 10 2.4 Time 10 2.5 Place 11 2.6 Agenda 12 2.7 Work Breakdown Structure (WBS): 14 2.8 GANTT chart 15 2.9 Milestone 18 2.10 Estimated Budget 20 2.11 Notes 21 III Design a professional schedule to support the planning of an event (M1) 22 D DEMONSTRATE THE USE OF DIFFERENT PROBLEM-SOLVING TECHNIQUES IN THE DESIGN AND DELIVERY OF AN EVENT (P3) 23 I Definition and the importance of problem solving 23 1.1 Definition of problem solving 23 1.2 The importance of problem solving 23 II Some techniques and tools for the problem solving 24 2.1 Techniques for problem solving 24 2.2 Tools for problem solving 26 III Problems and solutions in the training event 28 IV The use of different problem-solving techniques used in the design and delivery of an event (M2) 29 E DEMONSTRATE THAT CRITICAL REASONING HAS BEEN APPLIED TO A GIVEN SOLUTION (P4) 32 I Definition and the importance of critical reasoning 32 1.1 Definition of critical reasoning 32 1.2 The importance of critical reasoning 33 II Apply to a given solution 33 2.1 Problem occurred when finding solution for setting the introductory time at the first of this event 33 2.2 Problem occurred when finding solution for setting the “Thank You” party in the end of this training evnet 34 III Justify the use and application of a range of solution methodologies (M3) 34 F EVALUATE THE EFFECTIVENESS AND APPLICATION OF INTERPERSONAL SKILLS DURING THE DESIGN AND DELIVERY OF A TRAINING EVENT (D1) 35 Importance of interpersonal skills 36 Used interpersonal skills during the design and delivery of the event 36 Effectiveness of different interpersonal skills 37 G CRITIQUE THE PROCESS OF APPLYING CRITICAL REASONING TO A GIVEN TASK/ ACTIVITY OR EVENT (D2) 37 REFERENCE LIST 38 A INTRODUCTION Nowadays, thanks to the development of technology, we are living in a world where technology devices appear around us When I go to the supermarkets I see people around me using smartphones and laptops everywhere So that I think that what should I to make people at home but they still buy items online? That is why I and my team come up with creating a website, an app that helps people shop online without going out We the market and conduct conveys about consumers’ demand All of them want to buy goods such as clothes, food, or even personal items at home I know that going out to buy this stuff can make them feel good but if people live in a city that contains a lot of people it is dangerous for them when going out I think that staying at home to buy those is the best way In this assignment, our team has created an event that will introduce all people to an application People will get a new view of buying items online Please, follow me and our team to not miss any points Figure Shopping online illustration B DEMONSTRATE, USING DIFFERENT COMMUNICATION STYLES AND FORMAT, THAT YOU CAN EFFECTIVELY DESIGN AND DELIVER A TRANING EVENT FOR A GIVEN TARGET AUDIENCE (P1) I Definition and the importance of communication skill Definition of communication skill The abilities you use when offering and receiving various types of information are known as communication skills Examples include expressing new thoughts, emotions, or even an update on your project The four Cs of communication are listening, speaking, observing, and empathizing Understanding the contrasts between face-to-face contacts, phone calls, and digital communications like email and social media is also beneficial ESSENTIAL COMMUNICATION SKILLS WRITTEN COMMUNICATION Write in order to communicate thoughts and facts ORAL COMMUNICATION Use spoken language to communicate thoughts and facts NON-VERBAL AND VISUAL COMMUNICATION Describe concepts and facts using images or other verbal or nonverbal signals ACTIVE LISTENING Effective communication involves summarizing and restating what you hear in your own words to ensure that everyone has understood Active listening encourages communication, prevents misunderstandings, resolves disagreements, and fosters trust CONTEXTUAL COMMUNICATION efficiently communicate in a variety of circumstances, including those involving distinct populations, people, situations, places, or behavioural types This encompasses settings including the workplace, cross-cultural communication, the internet, academic, and crisis communication The importance of communication skill Strong communication abilities are beneficial in all area of life, including work, relationships, and everything in between From a commercial perspective, communication is the foundation of all interactions To understand information more properly and rapidly, both you and other people, you must have effective communication skills On the other hand, ineffective communication techniques result in confusion and dissatisfaction rather frequently II Verbal communication Verbal communication is the exchange of information through speech with another person Thus, it can refer to both spoken and written communication Yet, the term is frequently used to refer only to oral communication When it comes to the verbal component of communication, everything focuses on the words you use and how they are heard and understood Figure Verbal and non-verbal communication illustration III Non-verbal communication The exchange of information through body language, gestures, facial emotions, created space, and other nonverbal signals is known as nonverbal communication For instance, smiling at someone when you first meet them communicates warmth, acceptance, and openness Unlike verbal communication, which is the use of language to communicate information through written text, speech, or sign language, nonverbal communication depends on facial expressions and body movements IV Communication in my group My group name is BuDa including members, we are Bui Quang Minh, Tran Quoc Trung, Vu Hoang Nam, and Bui Thi Le Quynh March 25th, we gather and have an offline meeting to discuss about the event and start working Figure Offline Meeting in class After working together and asking some information of each member in group, we figure out the characteristics; thus, we knew the positions that suitable for each member ROLE NAME Tran Quoc Trung Event Organizer Vu Hoang Nam Event Manager Bui Quang Minh Technical Manager Bui Thi Le Quynh Health & Safety Officer C DEMONSTRATE THAT YOU HAVE USED EFFECTIVE TIME MANAGEMENT SKILLS IN PLANNING AN EVENT (P2) I Definition and the importance of time management skill Figure Time Management illustration 1.1 Definition of time management skill Time management is the coordination of tasks and activities to maximize the effectiveness of an individual's efforts In general, time management is used to help people more, better work in less time To make the most of the time available, time management techniques include organization, planning, and scheduling Techniques for time management also take into account a person's unique circumstance as well as any related skills and traits 1.2 The importance of time management skill The value of time management is that it's able to give time purpose and enable individuals to maximize their time It is used in the corporate world to establish objectives and standards for organizations and the people who work for them Employees with good time management abilities may produce high-quality work and accomplish their objectives Time management also assists managers in identifying employee potential and establishing practical objectives Employees with poor time management abilities miss deadlines, subpar work, experience excessive tension and anxiety, and run out of time Ineffective time management negatively impacts staff, management, and the business Time management advantages Reduced absences Employees that are stressed and exhausted use more sick days and other vacations productivity improvements Workers who like their jobs and are less inclined to miss work are more productive happier workers Employees are happier and less likely to experience burnout when they have ample time to their task increased creativity Employees can be more creative in their job when they are not under pressure from time restraints Instead of simply responding to their job, they may actively participate with it This fosters creativity II Planning a training event (group work) 2.1 Name of the Training program Tiki - shopping paradise for customers 2.2 Goals of the Training program GOAL Provides information about how to sell using the Tiki platform Introduce advantages that Tiki provides its customers Instruct individuals on how to contact potential clients PURPOSE Provide users with information on Tiki sales Introduce advantages and savings when utilizing Tiki Encourage users to make the most of available resources SCOPE Organize events for about 200 - 500 audiences Organize parties and light meals between and after the event Encourage the audience to make suggestions and ask questions during the event Organize a field trip at the company 2.3 Participants Up to 500 students, departments in company, and everyone who wants to join 2.4 Time Saturday, March 25th – Friday, April 7th ,2023