[...]... capabilities that lead to resilience Resilience under stress is more important than ever before This book is about how to be resilient, to succeed no matter what life throws at you OUR S TRESSFUL TIMES The stress that we meet today comes from various sources At work we are all subject to the ongoing stress of working with and for others We may not agree on what about the work is most important and how to do... factors that help one learn to do this Then, chapters 5 through 10 present the nitty-gritty strategies you can use to be more resilient as stress mounts Chapter 5 presents case studies that detail how and why the hardy attitudes of commitment, control, and challenge provide people with the courage and drive to strengthen resilience, no matter what life throws at them We also explain how to tell if you. .. cause new, unfamiliar problems that must be dealt with immediately, no matter how many other more pressing matters are piled up on your plate All of these changes, from the larger overall issues to the smaller day -to- day details, create stressful circumstances It’s how you handle these stresses—your resilience in the face of change— that determines whether you will succeed or fail THE D O WNS ID E... than to pull out, to keep trying to influence the outcomes in which you are involved (control) rather than to give up, and to try to discover how you and others can grow through the stress (challenge) rather than to bemoan your fate These 3Cs amount to the courage and motivation to do the hard but important work of using stressful circumstances to your advantage Success in the hard work just mentioned... resilient atti5 11072$ INTR 12-16-04 11:43:51 PS PAGE 5 Resilience at Work tudes Building on this, chapter 6 provides techniques for thinking about your experiences in a courageous way Again, we use case studies to show how this works, and put you on your way to practicing resilience Chapter 7 helps you to understand more deeply how to cope with stressful circumstances Case studies are used to show the... Chapter 12 explains how companies and organizations can build their resilience We show you how organizations endorse values and create cultures that correspond to the resilient attitudes and resources of individuals We further clarify how the climate and structure of resilient organizations supports their employees’ coping and social-interaction patterns We enthusiastically impart to you what we have learned... customers with the services they were receiving, so that they would not switch to a competitor company To facilitate this goal, he set up an action plan that surveyed existing clients, to find out what they valued about their telephone services and what they wanted but did not have The survey’s tone was friendly, and it aimed at communicating to the customers IBT’s strong interest in providing them with... command,’’ he stated, ‘‘I know each day what I have to do and how to do it.’’ He worried about workplace unruliness that would accompany the deregulation When the deregulation hit, the many changes disrupted workplace procedures and goals, and flying by the seat of one’s pants became the company norm At that point, Andy’s worry turned to fear His growing responsibilities required more creativity on his... you want to thrive in the twenty-first century, you need to have internal hardiness resources to manage workplace stress Now we want to pass on to you what we have learned to help you develop resilience at work 14 11072$ $CH1 12-16-04 11:44:01 PS PAGE 14 CHAPTER 2 RESEARCHING STRESS AND R ESILIENCY In the 1970s, social science research on stress became fodder for human-potential movements that warned... more deeply how work- based social interactions can advance or undermine resilience We also show you the value of giving and receiving social assistance and encouragement during conflicts at work rather than letting these conflicts develop and persist Case studies show you how to interact in ways that bolster your resilience Chapter 10 provides techniques to successfully resolve conflicts with coworkers, . be sought. Library of Congress Cataloging-in-Publication Data Maddi, Salvatore R. Resilience at work : how to succeed no matter what life throws at you / Salvatore R. Maddi and Deborah M. Khoshaba. p intentionally left blank RESILIENCE AT WORK HOW TO SUCCEED NO MATTER WHAT LIFE THROWS AT YOU Salvatore R. Maddi and Deborah M. Khoshaba AMERICAN MANAGEMENT ASSOCIATION New York • Atlanta • Brussels. capabilities that lead to resilience. Resilience under stress is more important than ever before. This book is about how to be resilient, to succeed no matter what life throws at you. OUR STRESSFUL