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Limited Education Pearson Gate,l'larlow, Edinburgh CM202JE,England Essex, Companies throughout theworld andAssociated www.longman.com O lanBadger andSuePedley 2003 Copyright no partof thispublication All rightsreserved; maybe reproduced, storedin a retrieval photocopying, or transmitted in anyformor by anymeans, system, electronic, mechanical, recording, or otherwise the Publishers Themoral withoutthe priorwrittenpermission of rightof the authorhasbeenasserted Firstpublished 2003 2009 Sixthimpression lsBN-978-0-582-53972-3 1opt Setin Univers Condensed KHL Printedin Malaysia, Designed andtypesetby RockGraphics lllustrations by RogerFereday Acknowledgements Wewouldliketo thankHelenParkerfor herhelpin developing thisseries,MaggieJo St John,Christine Johnson, Teresa JulieNoviell, Millerand,Maria Kellerfortheirvaluable for herhelpwiththe British/American inputandDianeWinkleby differences boxes We wouldalsoliketo thankHans-Juergen Prellat Deutsche Telekom andlearners from 0y,MetsoPaperValkeakoski UPM-Kymmene 0y,MetsoPaperAB Sundsvall, Hagfors and Gmbh,Business Goldwell andMedicalEnglish Grdstorp, andFiltonCollege, Services andreporting onthematerials Bristolfor piloting copyright @ Photonica Coverphotograph Gontents Introduction I Thebasics page7 Makingcontact page15 Arrangements page23 I Meetings page33 Enquiries page$ Orderc,dealing with problems page51 Shortrcpofts page6l Personal messages page69 Glossary Answers Appendices I Punctuation Datesandtimes Abbreviations page5 Beginnings andendings Thewritersknoweachotherwell Thewritersknoweachother Thewritersdo notknow eachother Messages A firstcontactfroman individual An acknowledgement A reply Chasing up information A reply Arranginga visit An invitation Replying to an invitation A confirmation Sending directions Chasing up information Settingup a meeting1 Suggesting a meeting Suggesting a date,timeand place Agreeing Confirming a meeting An urgentmeeting Messages t A general enquiry A reply A furtherrequest A reply A covernote 0rders Requesting a quote Placing a firstorder A reply Placing a repeatorder Basiclayout A standard letter A memo A groupemail Messages A firstcontactfroma company A reply A request for furtherinformation Introducing the company Travelarrangements Arrangingan itinerary Makinga booking Confirming a reservation Checking travel arrangements Settingup a meeting2 Setting theagenda Changing theagenda Negotiating changes Finalising arrangements Takingandforwarding messages Leaving a message Passing on a message Forwarding a message An acknowledgment An automatic emailreply Meetingfollow-up Minutes of a meeting Suggested amendments Comments Thanks Messages Specific enquiries Adviceandrecommendations A request for information Forwarding a request Providing details Dealingwith problemsI Dealingwith problems Problems witha schedule Unacceptable service A reply A reply goods Damaged Misleading information A reply A reply Rejecting a complaint Providinginformation Focuson facts andfigures A request for information Presenting numbers A shortreport Describing trends Askingfor missing information Makingcomparisons P r o v i d i n g fu rth e ri n fo rma ti o n Draw i ngconcl usi ons Messages I Messages Appreciation Goodnews Congratulations Replying to goodnews A personal announcement Badnews Sayinggoodbye Replying to badnews Saying thankyou A remi nder Responding to thanks Replying to a reminder page77 page86 a page92 page93 page95 Introduction Eng|bh ior Wodr Thebooks inthisseriespresent andpractise spoken English andpractical writingforeveryday communication; theyfeature keywordsandexpressions whichwillhelpyouin a widerange ofworksituations Thetargetlanguage is introduced through shorttexts,anddeveloped in practice language notes and exercises Atthebackofeachbookthereis a glossary whichcontains highlighted language fromthe glossary texts.Translations ofthe in selected languages, canbedownloaded fromthe Longman website, wvnr.longman-eh.com Theseriesis intended for intermediate levellearners Everyday Business Writingwill beuseful supplementary material if youarepreparing forbusiness English examinations suchasthe (BEC), particularly University of Cambridge Business English Certificate theReading and paper, (LCCI) Writing andtheLondon Chamber ofCommerce English forBusiness andlndustry exam EYeryday Bueinerc Wrifing Everyday Business Writing is suitable foranyone whousesEnglish inthebusiness world,and forstudents learning vocational English inadulteducation classes, schools, colleges and universities Thebookfocuses oneveryday business writing, which,intoday's business world,is usually sentbyemail Thebookalsocontains someexamples ofothertypesofwritingsuchasletters, memos, telephone messages andcovernotes Emails areoftenshortandcanbeveryinformal However, evenif anemailis informal, it should stillbeaccurate, appropriate andeasyforthe readerto understand Emails canalsobeformal - forexample whenwritingto someone forthefirsttime,youremailcanbejustasformalasa letter Thereis nostandard styleforemailwritingandthebookreflects thisfactintherangeof presented language Onepointto notehereistheuseof contractions Somepeople tendto (l'llcallyou);others (l willcallyou) usecontractions writeusing fullforms Inmoreformal letterwriting, fullformsarerecommended; in emails either formis used Youmayfindtheothertitlesinthisserieshelpful: Everyd ayBusinessEnglish Everyday TechnicaI English Business Presentations llow to use the book Firstof all,workthroughUnit1 - Thebasics.Thisunitsetsoutbasicguidelines for writing emailsandprovides examples of styleandlayout.Youcantheneitherworkthroughthe book unitby unitor chooseonethatmeetsyourimmediate need.Notethatin mostof the thefocusis onthe bodyof the email.TheSubjectbox andTo/From examples, boxesfor example arenotalwaysincluded pageto searchfor different Youcanusethe contents typesof writtendocuments Starteach phrases chapterby lookingat the Useful Thenreadthetextsandstudythe accompanying phraseshavebeenhighlighted notes.Certain thathaveparticular featuresassociated with them.However, it is worthwhile notingotherphrases thatappearin thetexts,whichare important equally andcanalsobeseenas keyphrases Usea dictionary to checkyour presented understanding of thelanguage andreferto theappendices at thebackof the book 0n the notespagesyouwill findinformation on somedifferences betweeneveryday British andAmerican usage Afterstudying thetextsandnotes,workthroughthe exercises; referbackto thetextsand notesas necessary Youwillfindanswersto the exercises atthe endof the book Finally, referto the glossary at the backof the bookandtestyourselfonyourunderstanding of the highlighted keyexpressions Writetranslation$ of theseexpressions, againusinga dictionary if necessary Visitthe English for Workpagesonthe Longman websitewhereyou willfindtranslations of theGlossary in a selected number of languages Youcanusethisbook.for self-qtudy your or with a teacher,Goodluckandenloy.building 'Everyday Business Writing'skills! lanBadger andSuePedley, Bristol.2003 Somerecommended materials to accompany theEnglish forWo*senes: Longman Business English Dictionary Penguin auickGuides; Busrness EnglishPhrases Penguin OuickGuides; Eusrness English Verbs Penguin AuickGuides; Eusrness EnglishWords t I I Thnbasfcs Some useful phrases Howareyou? go? Howdidthemeeting It wentverywell It was goodto talkto youyesterday youlastweek meeting I enjoyed Thankyouforyourmessage l'veattacheda copyof myreport Everything looksfine No ch a n g ene s eded please Laurent makethearrangements, P le a se ca llm e Please to contactme nothesitate youon Friday I lookforwardto meeting fromyousoon Lookforwardto hearing Seeyounextweek Allthebest Laurent _ please arrange the ]/ musicforthe offrceparty - Please Laurent the arrange musicforthe officepartY andendi Tlre writers know eaeh ottrer well tlif,in lbw m W? lt was goodto talkyesterday Course andlwantto be surethateverything is correct Canyou fufimlicingthr&ilsof the Leadership c hec k t heb ro c h u re especi alpages ly 5-7? P l ease emaime l or cal lmeon a g a i nb e fo rei tg o e s to thepri nter, mymobileif anychanges areneeded : Bdngndf Anders c0urse ldtlf'r, Everything looksfine.ilt cfigffimam Allthebest Kim Seeyounextweek The writers know each olfrer Smi, ri l' It wasgoodto meetyouattheconference lastweek.I wouldliketo inviteyoutovisitusonMonday 25May at I 1:1 sothatwecancontinue ourdiscussions I hopethatyoucancome lkdmd t*ilffi Headof Personnel DearMrsGonzales Thankyoufortheinviiation.Wagainon25Mayat1l:l5a'm Yours sincerely TarjaNovotna Tlre writerc not know eaeh odrer 0tr,*l#lfr& I wouldliketo checkourinsurance cover Wewill beshipping newequipment to ourBirmingham officenext month.Dowe needto changeourpolicyor will it be covered? YenCS DrSlack iffi*ilri*,W DearDrS la c k Thisis to confirmthatyourcurrentpolicycoversyouandthatyoudo notneedto takeanyfurtheraction.ll youhaveanyotherqueries,pleasedo nothesitateto contactme Yourssincerely N Nuul(Administratorl Notes HiKin The way you begin and end a message depends on how well you know the person you are writing to A good guide is to use th e s am e beginni n ga n d e n d i n g (o r a s l i g h tl y more formal one) as the other person In informal emails some people not use the person'sname but start the message: Hi/HelIo/Good morning/afternoon Howareyou? Whenyou knoweachotherwell,you often begina message with a friendlygreeting Otheropenings:Hopeyouare well It was goodto see you lastweek I'n finalising the details Sayingwhy you arewriting: l'm writingto let youknow Justa noteto let youknow Thisis to let youknowthat Notehow contracted forms I'm (l am),You're (Youare)etc.are informaland oftenusedin emails Best regards Theway to end a messageis a matterof personalchoice,but if you arewritingfirst,it is bestto be moreformalthantoo informal Someotherinformalendings:Begards Bestwishes Allthe best (veryinformalUK English) Cheers Anders Youcanbeginan emailby simplywritingthe person'snameat the top of a message No changesneeded Notethat the verb are (Nochangesare needed) hasbeenleft out hereto keepthe message shortandsimple Dear Ms Novotna - Yourcsincerely In emailswhichfollowthe styleof more formalletters,if you openwith a name; DearMs/Mrs/Miss/Mr;youclosewith lours sincerely However,in emailsthe rulesare morerelaxed- you can begina message with Dearand end it with Bestregards,Best wishesetc (seenotesabove) Ms is usedinsteadof Mrs or Missif you not know if a woman is married or not Some women prefer to be called Ms Piki Gonzales(Mrcl A little old-fashioned,but when the reader may not know from your name whether you are mal e or femal e,you can hel p by gi vi ng your title, e.g Piki Gonzales(Ms) at the end of your message I lookforwardto meetingyou Thi s i s one of the most common phrases used at the end of messages.Note the -lng form of the verb which follows look forward to: I look forward to hearing from you I look forward to receiving the report DearSir/Madam- Yourcfaithfully UseDearSir/Madam in formalmessages, if you not know the person you are writing to Dear Slris also used This type of message usually ends with: Yoursfaithfully SeniorManager As thisis a first formalenail, the writer includeshisnane andposition.ln wellestabl ished reIationships, with frequent communication, thisis not necessary ldffiftmqlcan Brlti*h dltlofrnGer American HiKim HiKim: Note:Americanstyle usesa colan (:) afterthe salutationfor businesscorrespondence (DearPiki:lDear Sk:or MadamiToWkomit May Concern: Yaursfaitttfully Thisexpression is not usedin Arnerican English Sincerelyilaurs truly wauldbe usedinstead frnalising finatizing (phone) cellutar)phone lnabile policy insurance insurance cover (not usedin {aloousedin British American English) Eng.lishl (exists,but quesgons (alsousedin queries notoftenusedin BritishEnglish) American €nglish) Sasicla out A standard lelter Hardv Heyward -iJ: NoginRoad Shipsam Northshire KT3 49P UK ?"" 18April20# ffi#;[ p**r, I am going to be in AmsterdaminJune i#*#l*n*t*iiw€di$sref!:$ffita**:fuls$ffi*g#rb:W a meetil4'*i6r'yw as you suggested and'il.wld like to.trrqe #&,hau,e,manllaeff.pr-odr*t$ that I am surewill interestyou &*ld,.trmu le* ne knon'ff you are availabld onJune5th or 6th? * toot forward to hearing frorn you soon: Yourssincerely, lsatbel Hatvdy IsabelHardy Partner A memo To: All Headsof Department F r om : Pa me l aN e w m a n Date: Directorof CorporatePlanning 14 Juqe 20 - Subject: $gent visit Joo, our Koreanagent,will be visiting the company next #ryS#***t#ffiEun Friday21 June You are invited to meet her in the ConferenceRoom at 10:30a.m Eun Joo will give us the latest information on the Korean market,and she will answer any questionsyou may have There will be a buffet lunch at midday kesr*m drs.you.wl# A group email Suljr.t, fi/at D Attochmenlc: ffiltm*'; for the annualdinner.Pleaselet me know what ffi4i$ffi;lt!#ffi#leffir you would likeby the end of this week ror the music i$ii{l*ffi;iitiffii;***iii$r****:"Anff!*iMtii$iiH Thanks Klaus Notes DearMr Loelgen, Note that some people prefer to write a comma (,) after Dear Sir,Yoursfaithfully,etc It is now more usual to leave out the comma in both formal and informal lettersand messages Be consistent.lf you use a comma after Dear John, use a comma after Yourssincerely It wasgoodto meetyouat the seminarin Paris Remindthe readerof the first or previous contact Do yourememberthat we metat the Expo presentation? Wespokeat the recentconference I would like to anange a meetingwith you Openformalcorrespondence with a clear you statementof why arewriting I am writingto confirmarrangements I wouldlike to checksomedetailswith you We havemanynew products your main The nextsentence(s) contain(s) message Otherpossibilities: Itwouldbe goodto continueour discussions I wouldlike to showyouour new brochure Couldyou letme know il you are available Use couldto makepolite requests: Couldyoulet me knowas soonas possible? Couldyou call me? I look forward to hearing from you soon Formallettersusuallyincludea politefinal phrase.Otherexamples: I lookforwardto meetingyousoon Lookingforward to your reply Pleasenotethat Pleasenotethat is a commonway of introducingimportantinformationin a formalmemo Pleasecoilinn that youcan attend Otherformalpoliterequests: Pleasereplyas soonas possible Pleasecontactme by Friday Dear all A commongreetingwhenan emailis sentto a group.Othergreetings: Deareveryone Dearcolleagues Helloeveryone(informal) Notethat groupemailscan alsobe sent withouta greeting l've attacheda copy of the menu Otherwaysto indicatethat you have attacheda file/filesto your email Hereis the menu Thereportis attached lf you wantto be moreformalyou cansay: Pleasefind attachedthe reportas requested Herewiththe filesyouaskedfor Laurent,can you make the arrangements Notehow we askan individualto somethingin a messagesentto a group Usea comma(,)or a dash(-) afterthe person'sname; John,pleasecall me whenyoureceivethis Sonia- can youforwardthismessageto Oliver ffidilcnncct ,Egeau*eernail is international,ths differancssin BritishEnglishand American ,Eng,lioh Syles ers becomingfewar (US cmails may sometimesbe mors infomal soms gEgtors than UX emsifs),,However, suchas fnancial, bankingand legalprefer formality ln thcse eases,addresspeople by their titlee, avoid contractionsand slang, and be conciseand to th6 point Your language Haveyouconsidered contacting Gudul? Youcouldconta,ct Tools Universal I wouldbegrateful if youcouldsendmefurther information Thankyouforyourenquiry l'mafraidwe notrunanygeneral courses yourenquiry I haveforuvarded to FiltonCollege to yourenquiry Withreference Youcanseefurtherdetails of ourschoolby goingto ourwebsite dealing withproblems Orders, 0rders We haverecentlyorderedsomenewoffice furniture quotefor removal Couldyouplease of existing furniture Wewouldliketo placeanorderwithyou Yourtermsandconditions statea delivery time of fourweeks Wouldit be possible to dispatch the itemswithin two weeks? lf thereis an additional charge,'please letus know I canconfirm thatalltheitemsyouordered are in stock We'dlikea repeatorder ls thisyourlatestcatalogue? Couldyougiveus a firmdelivery date? thatourusualdiscount Couldyouconfirm would apply? (11 Dealing withproblems l'm sorryto saythatwe maynotbe ableto meet t hea g r e e sch d edule I'mafraid wewillfallbehind schedule Yourlanguage yourmessage I wasverysurprised to receive Youassured usthatthisschedule was guaranteed 0n Friday 13thMarchwetookdelivery of a consignment ofCDcases theboxes, 0n unpacking wefoundthatmanyof thecases weredamaged Thisis extremely inconvenient forus Weurgently needreplacements I amverysorrytohearthatyou hadproblems withourdelivery Wehavesenta replacement bycourier packer wasonholiday Ourregular wasbelowourusual Ourservice standard (21 Dealingwith problems Weareveryunhappy withthelevelofservice youhavegivenusthisyear Wealways haveto waitforspareparts Wehavehadto shutdownproduction onthree occasions you I wasverysorryto hearabout theproblems haveexperienced Weshould meetassoonasI hearthe outcome I expect hisreportbytheendofthis to receive week Wehavestillnotreceived thisorder Weapologise foranymisunderstanding Wedotryto keepourwebsite up-to-date I regret thatwe cannot accept thereturnas faultygoods gesture, Asa goodwill wewillissuea creditnote I trustthismeets withyourapproval Shortreports infomation Providing yousendme a shortreport? Could Yourlanguage WeholdweeklyBoardmeetings Thepurpose ofthevisitwastotakepartinthe Exhibition werereceived 000enquiries Weneedto followupcustomer enquiries immediately Werecommend thatthenewagents should visit theuK - canyousendmethe Justonethingmissing costanalysis? Exhibition stand Expenses/Expenditure/Antic ipated Revenue Focuson FactsandFigures Thisyearwe hadover25000visitors werechildren A thirdofthevisitors undersixteen Approximately 90percentofthevisitors said theyfoundtheCentre informative werehappy Mostpeople to paytheentrance feeof$ii1.50 wentupby30percent.t' Sales Therewasa sharpriseof40percent slightly Salesdropped by2 percent withlastquarter, salesarehigher Compared Lastyear's fallin productivity wasa direct resultof lowmorale paycutswereresponsible forthe These increase insickleave Personal messages Messages noteto saymany thanks Justa quick youhavedone We reallyappreciate everything Manycongratulations onyourpromotion Yourlanguage Stayintouch EFPC Thisisto letyouknowthatI willbeleaving Please comeandvisitme I wasverysorryto hearthatyouareleaving thecompany It hasbeena pleasure working withyou I wishyoueverysuccess inthefuture forallyourhelp Thanks Itwouldbegreatto seeyouthere Good to hearthattheeventwentsowell Messages2 l'mpleased totellyouthatl'vejustreceived theresults you'dliketo knowimmediately I thought Macy Welldone, willbeonsick I'msorrytotellyouthatGeorge leavefortwoweeks I wasreallysorryto hearthatyou'renotwell Getwellsoon thatMonais retiring Haveyouremembered inJune? a collection forher We'dliketo organise I hopeyoucanmakeit l'msureshe'dwantyouto bethere youforreminding me Thank - isthepartyinJune? Justto check lf so,I'dloveto come Answers TheBasics a - i, U- [ c-ii, d-i, e-ii a i b ii a to a check b receiving c meeting d visiting e know f g o g writing h confirm 1e An informalmessage 1c 2d 3a 49 5f 6b 7h 8e ci ba t 2f dii eii cto dfor 3b 4c 5h fi eon,at fon 6g 7d gat hfor 8a A formalmemo 1b d a 4c 5h 6g 7f 8e Memorandum To: From: Date: Subiect AllStaff (yourname)HumanResources Manager (today'sdate) HealthandSafetyConferqnce I wouldliketo inviteyouallto attenda conference on July22,at g a.m in the BoardRoom Therewill be a buffetlunchat midday Pleaseconfirmthatyoucanattend lfyou haveanyqueriespleasedo nothesitate to contactmeon extension 345 MakingGontact aa s liii a o n - site b r ange cproducer dserv ic e e s u mma ry f q u e s t io n n a ire 1d 5 b for 2v 29 ii 3a cat.das;eby f on ga t I 4i5vi 4e 5b h in 6iv 6c 7I De a rCo lleague We arewritingto informyou thatwe areorganising a conference in NewYork at the endof the month We wouldliketo invite yourorganisation to attend Please takea lookat ourwebsiteat www.conzfi.co.kr whereyouwill findfull detailsof the conference Pleasedo nothesitate to contactus if yourequireanyfurtherinformation Yourssincerely Jeongmi Seo 1b 2c 3d 4a right is always TheCustomer JohnSmith projector, video Laptop, 4thoctober B Room Conference Arrangements confirm single 22ndJuly pleased nextweek stay office contact queries invitation August attend a b c d 1e 2a 3i 4b 5c 6d lb 2a 3f 4c 6e a along;on b in;at c at;at d from/tofor e foro f on;to a correct b notnecessaryc correct d notnecessarye incorrect-for - at f correct g incorrect- away h incorrect Marketing ToattendAgentsWorkshoP 17 thJu n e11:45 Air France Creditcard 5d 7f 8g th Meetings I b ma n a g ecsu i t davailableesuits a a v a i l ab i l i ty We'llneedto youfor Thank Canyoupasson Canyouconfirm letmeknow Please | wouldbeverypleased Whatabout liii v vi vi i i S vi i i i 7i 8iv agenda availablo participants diary reschedule amendments brief minutes apologies 10 item 1l circulate 12 summary = availability KEYW0RD Example answer Toall MarketingStaff Therewill be a meetingon Tuesday l4th in the Conference Roomfrom14:00 to 16:(X) to discussthe new brochure Pleaselet meknowin advanceif youare unableto attend Looking fonrvard to seeingyouall nextweek Pierre a in;at b at on c for;on;by d with;at at e in f on;in Enquiries I a in b in c for d to e for f in g With;to a to hear b to start c to be h getting i going d to arrive e solving f buying g using a Someinformation is inthqpost b Thereportis attached.; c Whatisyouradvice? recommends d 0urcompany strongly EDR e Whataboutclosing downthesystem first? f l'msorrybutwe donotarrange delivery gi aii e c f h a b i d 99 Enquiry 1b 2d Enquiry 1d 2b bii ci i di eii 3a 4e 5f 3e 4c 5a fi i 6c 6g 7h 8g 7t a contacting b recommendation c advice d enquiry g e reliable f logging attached h foruvarded dealingwith problems Orderc, a order b forward c assured d accept e dispatched f meet ato e 2f h g a b d I i c a haveexperiencedb to discuss c to receive d havesent willrefund f apologise e return, b on cfo r d w i th e by f for g on h for i with a dissatisfied b dispatch c additional d definite e a discount f ce r ned gpromise harefun d i meet DearMsDuval youforyourletter Thank withourconsignment of printers I wasverysorryto hearthatyouhadproblems you todaybycourier Thesamecourier willtakeawaythe orderto Wehavesenta replacement : printers, damaged at noe)dracost I trustthismeets withyourapproval ' ourapologies Please accept Yours sincerely (Signyourname) (Printyourname) ShortReports thebreakdown ofsalesduring thelastyear A Thisreportshows rosebyl8 percentinthelastquarter worldwide B Sales largest shareofthemarket Europe still has the by3 percent intheFarEastfell Sales intheFarEast ouradvertising C Weneedto increase intheFarEast newagents Wemustappoint to continue wasverygoodlastyearandwe expect thissuccess business D 0verall, a steady b sharp c dueto d in g investing h Overall i higher e increase f competitive purpose a v i s i t ors cp l a ce d a recommendation b recommenddue due a d, z pba o sib r q I nG,r' s O ,/C ,/ // e d 5A e c I i n en n /d I TZm op b "/l'l d ,/ e f 'l ,./e- ol e ttl l al I I lll s e I m UcUb s tm rose a sharp decline improvement (Graph 2) (Graph 3) B theleast verylow resulted in ( Gr aph 1) c successfuldueto drop Personal messages I a Makesureyougetplentyof rest b Manythanks c I'msorryto hearthatSonjahasbrokenherarrn d Justto letyouknowthatJohnis retiringnextmonth e l'd loveto cometo the party f I hopeyoucanmakeitto themeeting g l'm surehe'dreallyappreciate/like somesportsequipmentfor hisleavingpresent (with get h Please intouch me) a r eti r em e ntbcollection cappreciat ed p ro mo t io ne s h o c k e d f c la rif y g announcement h congratulations i broken f operation Hi la n c Manythanks b for helping to organise theparty e lt wasa greatsuccess! g We areplanning to arrange I another eventin December k andwe wouldreallyappreciate d yourhelpagain youcallme f Co u ld h to discuss this j Looking forward fromyou a to hearing i Allthebest Conchita e d 39 a f b c 8i9h please welcome remembered thanks success thought appreciate leaving = pleasure KEVWoRD a a b o u t b fo r co f d o n e o n fafter gon ".hfor" Punctuation Emails are often written very quickly, and rules of punctuation are not always follo{red However, corect use of punctuation makes the message clearer Some examples: (contractionI An apostrophe l'll sendyouthereportas soonas possible 1 ' twill) 1= (possessive) An apostrophe John'sschedule Brackets Tel:{01423} 187900 A colon Wewill needthefollowing: 50chairs desks digitalproiector A comma Thenewdirector, FredCuplet, will be inthe officet0m0rrow A dash Saleh- canyoucallmetomorrow A dot Thewebaddress is efpc.co.u(info An exclamationmark Welldoneeveryone! A fullstop l'lltry andcallyout0m0rrow at p.m A hyphen l'd preferto havea right-hand drivecar 0uotationmarks Mayumisaidshewas"pleased" withtheresults A questionmark Havewe forgotten anything? A semi-colon Business is goingwell;we haveincreased salesby20percent A slash Thewebaddress is efpc.co.uldinfo Dates and tlmes Dates waysto writethedate: Thereareseveral Managersince16July2002 I havebeenworkingasa Marketing ThecontractwassignedonMarch302Wl of theCP4modelstartedon l.0.07.01 Production 2002 Toniwill retireon23rdNovember Sept Seeyouat2 p.m.on Thursday Whenyouwritethedate,youcanleaveoutthelettersl-st -nd,-rd,4hlthatfollowthe youwriteit or not: third,fourthefc.whether butyoualwayssayfirst,second, number, andone third, fwothousand and one, or July the two thousand - thethirdof July, July 2001 of December - thethirty-first 3lst December buttomakesurethereis no infigures10.07.03, Youcanwritethedatecompletely or Julylhth2M3 it is betterto writeit infull lfth July2003 misunderstanding Gommon Expressions of Time For to Brazilforthreeyears Wehavebeenexporting I havebeentryingto contactyoufor twodays (Forrelers to a periodof time, showinghow long somethinghas lasted.i Since ofAugustfor a reply I havebeenwaitingsincethebeginning thesematerialssince2U)2 We'vebeensupplying (sincegives the startingpointof actionscontinuingup to the present./ Ago threedaysago I lefta message manyyearsago I visitedHamburg /Agoshowswhen a pastactionstartedbut not by giving actualdates./ Last meetingyoulastweek I enjoyed a greatsuccess lastyearwas Theconference Nert I lookforwardto seeingyounextMonday Thegoodswillbereadyfor deliverynextweek Until I willbeat theofficeuntilI p.m.tonight untilSeptemher l'mgoingto staywiththecompany Prepositions of Time ln Canyou confirm.adeliverydatein July? I left the companyin 2003 ln (the)summer,saleswent up substantially John Smithis retiring in 2007 At Are youavailableat o'clocktomorrow? Thecompanywill be closedat Christmas Theofficeis openatthe weekend 0n I look forwardto meetingyouon Tuesday We will deliverthe goodson Friday17May By Thecasesshouldarriveby Monday Theminuteswill be readyby Tuesdaylunchtime (Byrefersto a deadline/ From Therewill be a meetingin the conferenceroomfrom2 to p.m Iwas in Berlinfrom4th to &thJuly BTtr|r'{moryn ffirurmr Britiah American third, twothousand Jutythe andoee |il";ffil, (lfth JulyZNE) 10/07/03 (0ctober7thZffEl tW7/03 HOTE:AmbricanEnglishstyleis month/day/year Thecornpany willbe clasedon Christnas In the USonlytlecember NOTE: 25this a holiday " Thecampany willbeclosedatDhristinas thousand one ib'|'nsef' :il* :ilillffitr:H;rtr;?s Theofficeis openat theweekend The officeis apenon theweeketncl Abbrevlatlons Some common abbreviations used in emails a.m approx ASAP Attn cc c0 CV dept e.g ETA etc FAO FYI govt i.e lnc Ltd N B pcs p.m pp* PS qty re ref RSVP tba tbc (antemeridieml, e.9.9:00 a.m beforemidday approximately assoonaspossible of Fortheattention copyto c0mpany vitae curriculum department (exemplii gratia) for example estimated timeof arrival et cetera English) is notusedinAmerican of (FAO Fortheattention Foryourinformation government thatis (id est) Incorporated Limited Please note(Notabene) pieces (postmeridiem) aftermidday (per pro) onbehalfof Postscript quantity regarding reference s'ilvousplait) replvfi1pondez Pfease beagreed to beadvised/to to beconfirmed * ppis notusedinAmerican person, ofanother onbehalf English Whenyousigna document youcanwritetheperson's namefollowed byyourinitials