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BANKING UNIVERSITY OF HO CHI MINH CITY FACULTY OF FOREIGN LANGUAGES EXERCISES ON ENGLISH FOR SPECIFIC PURPOSES 1 FOR INTERNAL USE ONLY COMPILED AND ADAPTED BY NGUYEN QUANG NHAT 0917566265 – nhat[.]
BANKING UNIVERSITY OF HO CHI MINH CITY FACULTY OF FOREIGN LANGUAGES EXERCISES ON ENGLISH FOR SPECIFIC PURPOSES FOR INTERNAL USE ONLY COMPILED AND ADAPTED BY NGUYEN QUANG NHAT 0917566265 – nhatnq@buh.edu.vn HO CHI MINH CITY, 1/2021 https://meet.google.com/_meet/awh-hhcc-sra?ijlm=1613137755212&hs=130 MODULE 1: GAINING EXPERIENCE trainee (n): to analyse: intern (n) => internship (n): apprentice (n): to adapt to: to acquire: employer (n): degree (n): qualification (n): 10 essential (adj): 11 to offer: 12 to demonstrate: 13 graduate (n, v): 14 confident (adj): 15 independent (adj): 16 reference (n): 17 firm (n): 18 cross-cultural (adj): 19 sensitivity (n): 20 uncertainty (n): 21 patient (adj): 22 to respect: 23 diplomatic (adj): 24 hierarchical (adj): 25 team spirit (n): 26 to encourage (n): 27 to impress: 28 working environment (n): 29 productive (adj): 30 schedule (n): 31 manufacturing (n): 32 mining (n): 33 sector (n): 34 supplier (n): => to supply: 35 customer (n): 36 consumer (n): 37 profit (n): 38 loss (n): 39 competition (n): 40 raw material (n): 41 monopoly (n): 42 to own: 43 to manage: 44 entrepreneur (n): 45 manufacturer (n): 46 to recruit: 47 staff (n): 48 promotion (n): 49 stock (n): 50 turnover (n): 51 cost of goods sold (COGS): 52 to extract: 53 break-even (n): 54 cash (n): 55 credit (n): 56 cash flow (n): I MATCHING A Internship B High school D Intern E Trainee C Abroad A student who works in a company Someone who is learning a job or profession A school for children aged 11 to 18 A job that a student does to get experience In another country cross-cultural a reference diplomatic demonstrate competition intern a thing you say or write that mentions somebody/something else to show something, or show someone how to something, or how a system or product works having or showing skill in dealing with people in difficult situations involving two or more different countries or cultures 10 the situation in which people or businesses are trying to be more successful than each other, for example by making more sales in a market A Supplier B Raw materials D Mining E Monopoly C Extract 11 To remove a substance from another substance 12 The process of getting coal or metal from the underground 13 A company that has complete control of the product or service it provides because it is the only company that provides it 14 Substances such as coal or iron that are in their natural state before being changed by chemical processes 15 A company, organization or country that provides or sells a product or a service A Cost of goods sold (COGS) D Break even B Cash C Cash flow E Credit Money in the form of notes and coins; money in any form, especially money that is available for you to use when you need it The rate at which a business takes in money through sales and pays it out for the things it needs to continue operating An arrangement to receive goods from a shop or money from a bank and pay for it later The cost of making a product, which includes materials, manufacturing and labour 5 If a person or business breaks even, they neither make a profit nor lose money MODULE 2: CUSTOMER SATISFACTION customer satisfaction (n): repeat business (n): customer service (n): existing customer (n): returning customer (n): prospect (n): (customer) lead (n): customer referral (n): to train: 10 to contact: 11 priority (n): 12 warranty (n): 13 to deliver => delivery (n): 14 to ship: 15 to install => installation (n): 16 hotline (n): 17 newsletter (n): 18 upgrade (n, v): 19 typical (adj): 20 order (n, v): 21 process (v, n): 22 emotion (n): 23 determination (n): 24 to reflect: 25 to pause: 26 efficient (adj): 27 colleague (n): 28 to recommend: 29 money-back guarantee (n): 30 (give a) refund (n, v): I 31 exchange (product): 32 to deal with: 33 provide technical support (n): 34 faulty product (n): 35 to dial a number: 36 to put on hold: 37 to get through: 38 to hang up: 39 to return a call: 40 to leave a message: 41 to record: 42 to respond: 43 inflation (n): 44 salary (n): 45 unemployment (n): 46 to apologise for: 47 make a reservation (n): 48 to negotiate: 49 to make a complaint: 50 to adjust: 51 entrepreneur (n): 52 to make sense: 53 to rely on: 54 real estate (n): 55 accounting firm (n): 56 be likely to: 57 focus (n, v): 58 marketer (n): 59 campaign (n): MATCHING A Referral B Consumer D Customer E Prospect C Lead This person is a possible future customer The chances of this are low, but the company still contacts them This person is a possible future customer The chances of this are high, and the company may already be in contact with them This person goes into a store and buys something They are the end user This person buys something at any point in the chain They may be a manufacturer buying from a supplier, a distributor buying from a manufacturer or the end user buying from a store This person becomes a new customer because an existing customer recommends them A Delivery date B A faulty product D Deal with a complaint properly E Ship a product Pleasure that people get when they buy things from you C Customer satisfaction Send a product by air, sea or road Time that the goods arrive at a place Take the right action when the customer says there is a problem Something that is not working or is broken A Provide technical support B Give a refund D Apologize E Exchange the product C Dial the number Say sorry Change the product for a new one Give them their money back Give help with complicated things like computers Press the button on your phone A Shareholder B Entrepreneur D Supply chain E Strategy C Share Someone who uses money to start a business and make business deals One of the equal parts of a company that you can buy as a way of investing money Someone who owns shares in a company A plan or method for achieving something, especially over a long period of time A series of processes involved in providing a product to someone MODULE 3: PRODUCT AND PROCESS private limited company (n): franchise (n): public limited company (n): partnership (n): sole trader (n): packaging (n) => to package: to assemble: stock (n): out of stock: 10 solution (n): 11 business advantage (n): 12 to rescue: 13 partner (n): 14 labour (n): 15 retailer (n): 16 purchase (v, n): 17 to store: 18 to run out of: 19 to inspect: 20 warehouse (n): 21 inventory (n): 22 distribution (n): 23 to recycle: 24 original (adj): 25 merchandise (n): 26 to raise capital: 27 set competitive prices: 28 to source supplier: 29 to conform to: 30 to ensure: 31 buy-out (n): 32 to restructure: 33 item (n): 34 apart from: 35 background (n): 36 to maintain: 37 in common: 38 margins (n): 39 bankruptcy (n): 40 be short of: I MATCHING A Private limited company B Franchise D Partnership E Sole trader C Public limited company (plc.) One person owns and controls the business Two or more people own and manage the business Several people (shareholders), often family or friends, own a part (share) of the company A large company; anyone can buy or sell its shares on the stock market A joint venture between a local entrepreneur and a well-established business A Ships B Purchase D Warehouse E Labour C Store A large building where goods are prepared for delivery Work done by people Sends products to customers Kept ready to be used Buy from another business A Packaged B Stock D Assemble E Run out of C Checked Materials in reserve Examined to make sure everything is correct Put different parts together Not have enough Put in boxes A Satisfy customer needs B Help customers purchase C Deliver the goods products D Set competitive prices E Meet customer needs Ship the product to the customer Decide how much people will pay Provide something people require Give credit or easy terms of payment Give people what they want A Raise capital B Inventory D Make investments E Source suppliers A section of a market defined by certain criteria To obtain money for an investment A list giving details of all the things in a place C Segment To identify providers of products and services To spend money and expect a return MODULE 4: JOB INTERVIEWS AND CAREER to attend (an interview): to make a good impression: job offer (n): job fair (n): ads (n): candidate (n): to recruit: to hire: resume (n): 10 work placement (n): 11 primary school (n): 12 productivity (n): 13 career path (n): 14 promotion (n): 15 position (n): 16 strength (n): 17 weakness (n): 18 optimistic (adj): 19 pessimistic (adj): 20 ambitious (adj): 21 hard-working (adj): 22 loyal (adj): 23 flexible (adj): 24 tolerant (adj): 25 leadership (n): 26 business loan (n): 27 official paperwork (n): 28 corporate lawyer (n): 29 return on investment (n): 30 venture capitalist (n): I 31 interest rate (n): 32 borrow capital: 33 business plan (n): 34 start-up company (n): 35 to register a business: 36 to enter a new market: 37 brand image (n): 38 market share (n): 39 to conduct market study: 40 to run a campaign: 41 to buy space: 42 to raise awareness: 43 revenue (n): 44 profit margin (n): 45 variable cost (n): 46 fixed cost (n): 47 management fee (n): 48 business model (n): 49 franchiser (n): 50 know-how (n): 51 royalty (n): 52 negotiator (n): 53 to sack: 54 conference (n): 55 marketer (n): 56 emerging market (n): 57 to forecast: 58 quotations (n): 59 enquiries (n): 60 anticipation (n): MATCHING A Primary school B Résumé D Degree E Graduated Changed from a baby to an adult Completed my studies A school for children aged to 11 A course of study or university qualification The American word for CV C Grew up A Business loan B Official paperwork D Return on investment E Venture capitalists C Interest rate Government or administrative documents The percentage that banks charge to finance projects Money from a bank to start or help a company People or organizations who invest in new business The profit on money that was used to buy something A Borrow capital B Business plan D Register a business E Start-up companies C Corporate lawyer Put information about a company on an official list Receive money with a promise to pay it back Small new business A specialist in company law The written strategy for a company A Enter a new market B Increase market share D Build brand image E Conduct market studies C Run a campaign Encourage positive feelings about your product Collect information on what people are buying and selling Start selling to a different category Publish a series of ads Make a large amount of total sales A Obtain personal recommendations B Launch a new product D Buy space E Raise awareness C Word of mouth Bring a new item to market One person tells another Increase understanding about the product Get approval from customers Pay for a place to advertise A Revenue B Variable cost D Overheads E Profit margin C Fixed cost The difference between how much money you get when you sell something and how much it costs you to buy or make it Money that you pay regularly as the costs of operating a business or organization Income from business activities or taxes A cost that changes according to how much of a product is made A cost such as rent that a company has to pay that does not depend on how much it produces A Register a company B Franchise fee D Management fee E Business model C Brand name A charge for services such as accounting, marketing, R&D, etc A procedure for making money To follow the official process of creating a new business A payment for the use of a company's name and methods The name of a company chooses for its product or service A Franchiser / Franchisor B Franchise fee D Know-how E Royalty C Physiotherapist Knowledge that is needed to something, usually something practical A payment that someone such as a writer or musician gets each time their work is sold or performed; a payment from a franchisee to the franchiser, usually a percentage of gross sales A person who licences a franchise, a business that sells franchises The initial sum of money that the franchisee pays to the franchiser for the right to join the franchise Someone whose job is to treat injuries using special physical exercises 10 ... train: 10 to contact: 11 priority (n): 12 warranty (n): 13 to deliver => delivery (n): 14 to ship: 15 to install => installation (n): 16 hotline (n): 17 newsletter (n): 18 upgrade (n, v): 19 typical... (n): out of stock: 10 solution (n): 11 business advantage (n): 12 to rescue: 13 partner (n): 14 labour (n): 15 retailer (n): 16 purchase (v, n): 17 to store: 18 to run out of: 19 to inspect: 20... resume (n): 10 work placement (n): 11 primary school (n): 12 productivity (n): 13 career path (n): 14 promotion (n): 15 position (n): 16 strength (n): 17 weakness (n): 18 optimistic (adj): 19 pessimistic