TABLE OF CONTENTS TABLE OF CONTENTS i LIST OF TABLES AND CHARTS ii LIST OF ABBREVIATIONS iii INTRODUCTION .1 PART 1: OVERVIEW OF GOLD TRANSPORT LOGISTICS CORPORATION .3 1.1 1.1.1 General information General introduction of GOLD TRANSPORT LOGISTICS CORPORATION .3 1.1.2 The process of foundation and development of Gold Transport Logistics Corporation 1.1.3 Business areas 1.2 Information about the internship department 1.2.1 Organizational structure of Gold Transport Logistics Corporation 1.2.2 Function, role of each department in Gold Transport Logistics Corporation 1.2.3 Information about internship department( CUS Department) .7 1.2.4 Results of business activities in recent years PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS AT GOLD TRANSPORT LOGISTICS CORPORATION .10 2.1 Tasks in the internship process 10 2.2 The difficulties and achievements in internship process in CUS Department at Gold Transport Logistics Corporation .11 2.2.1 The difficulties in internship process .11 2.2.2 Some achievements in internship process .12 PART 3: THE REALITY OF USING OF ENGLISH IN GOLD TRANSPORT LOGISTICS CORPORATION .14 3.1 The reality of using English in GOLDTRANS 14 3.2 Proposing some measures to improve the quality of using English at GOLDTRANS 14 PART 4: SUGGESTIONS FOR THE SUBJECT OF THE GRADUATION THESIS 16 CONCLUSION 17 EFERENCES i LIST OF TABLES AND CHARTS Diagram 1.1 Diagram of GOLDTRANS business areas .5 Diagram Organizational structure of GOLDTRANS Table 1 Results of business activities in 2017, 2018, 2019 and 2020 ii LIST OF ABBREVIATIONS NO Terms Full of English Vietnamese Meanings ASEAN Association of Southeast Hiệp Hội Các Quốc Gia Đông GOLDTRANS Asian Nations Gold Transport Logistics Nam Á Công ty Cổ phần Giao Nhận TIN DOC Corporation Tax identification number Document Department Vận Tải Vàng Mã số thuế Bộ phận Chứng từ Department CUS Customer support Bộ phận hỗ trợ khách hàng Department OPS Department Operations Department Bộ phận trường Department DEM DET Demurrage Detention Phí lưu container bãi(cảng) Phí lưu container kho ETA Estimated Time of Arrival khách hàng Khoảng thời gian dự kiến đến 10 VLA The Vietnam Logistics cảng đích tàu Hiệp hội doanh nghiệp dịch vụ L/C T/T HS code Business Association Letter of credit Telegraphic Transfer Harmonized Commodity Logistics Việt Nam Tín dụng chứng từ Chuyển tiền điện Hệ thống hài hịa mơ tả mã Description and Coding hóa hàng hóa 11 12 13 System iii INTRODUCTION Currently, the market mechanism and the trend of globalization of the economy are developing strongly Countries around the world are also trying to take advantage of the benefits it brings So Vietnam is trying to seize opportunities, make full use of the benefits that globalization brings On that momentum, Vietnam, currently holding the ASEAN presidency, is also one of the factors that can help Vietnam seize more opportunities Although we may face difficult challenges, our country will also strive to maintain the achievements that we have been and will achieve 2020 is over It can be assessed that in the past 2020, the world has faced with difficulties brought about by the new disease COVID-19 COVID- 19 pandemic has just exploded, knocking out the economies of many countries, in which the Vietnamese economy was also swayed Recently, in the context of a rapidly growing commodity economy, logistics was born as the fastest and most convenient solution for manufacturing and delivering products to consumers Logistics sector is becoming more and more popular in the national economy as well as the trade industry It plays an essential part in handling actions of importing and exporting goods from businesses This sector not only brings about considerable revenue but also makes a good difference in the customer’s eyes So what is Logistics? We can simply understand it as the optimal service of supplying and transporting goods from producers to consumers The job of logistics companies is to plan specifically, control the movement of goods or information about raw materials from the starting point to the point of consumption as required by the customer To compete effectively in this industry, companies always have to improve and focus on many different factors such as quantity, quality, time, price, service, There are many logistics companies up to now, when logistics has become "hot" recently, Gold Transport Logistics Corporation is one of the companies that can be said to be prominent in this industry It has developed through years and become a good choice for customers who are in need of good transportation or freight forwarding services along with high level of customer satisfaction And this report, in addition to reporting what I have learned during the internship process, survey the reality of using English at the company is something I want to emphasize here Nowadays, English is an important international language with over a quarter of the world speaking this language Currently, I am a senior of the Faculty of English at Thuong Mai University Being suggested and allowed by the Faculty of English at Thuong Mai University, I had the wonderful opportunity to become an internship of Gold Transport Logistics Corporation and approached to the Logistics sector This is really useful and meaningful to me when exposed to the logistics industry At the same time it also can help me improve my English skills and widen knowledge in this field into real work After month of internship at the company, I have collected data and business performance of the company Up to now, I have completed the report with main contents: Chapter 1: Overview of Gold Transport Logistics Corporation Chapter 2: Introduction about internship process at Gold Transport Logistics Corporation Chapter 3: The reality of the use of English in Gold Transport Logistics Corporation Chapter 4: Suggestions for the subject of graduation thesis I am so grateful to the lecturers of Thuong Mai University’s English Faculty together with staffs and leaders from Gold Transport Logistics Corporation for the completion of this report However, because of limited time working in reality as well as my knowledge, the report cannot avoid mistakes I am willing to receive comments and opinions from lecturers to make my report more complete Sincerely thanks! Hanoi, January 11st, 2021 Student Nguyen Thi Huyen PART 1: OVERVIEW OF GOLD TRANSPORT LOGISTICS CORPORATION 1.1 General information 1.1.1 General introduction of GOLD TRANSPORT LOGISTICS CORPORATION Gold Transport Logistics Corporation is a joint stock company, having legal status under Vietnamese law The company is allowed to operate under the provisions of the Enterprise Law and relevant regulations of the corporate law and relevant regulations of the law and the company's charter  English trade name: Gold Transport Logistics Corporation  Abbreviation name: GOLDTRANS CORP/ GOLDTRANS The Legal Representative Nguyen Thi Hoa Executive Office Address 5th&6th Floor, No 86, Tran Vy Street, Mai Dich Ward, Cau (Ha Noi Branch’s office) Hai Phong Branch’s Giay District, Ha Noi 100000, Viet Nam 5th Floor, TTC Building, 630 Le Thanh Tong Street, Hai Phong office Ho Chi Minh Branch’s City 4th Floor, Vietphone Office Building, 64 Vo Thi Sau Street, Tan office Quang Ninh Branch’s Dinh Ward, District 1, Ho Chi Minh City No 85, 5/8 Street, Kalong District, Mong Cai City, Quang office The Capital TIN Date of issue Date of operation Website Email Phone number Hotline Ninh Province 3,000,000,000 VND 0106720456 19-12-2014 19-12-2014 https://goldtrans.com.vn duc@goldtrans.com.vn (+84) 24 3200 8555 0969883838 1.1.1 The process of foundation and development of Gold Transport Logistics Corporation GOLDTRANS was established and put into operation on December 19, 2014, the tax identification number 0106720456 Initially, the company had only members, including one manager Director always assumes the position of sales staff, an accountant, two sales staff, cum the work of document staff, transmitting customs declarations Up to now, the company's Hanoi office has more than 40 employees including management, officers and employees These staffs are all experienced in the field of customs clearance, so the company is strongly engaged in the niche of the Logistics industry as goods that need to carry out specialized inspection procedures Industries to import and market to consumption such as cosmetics and food products must be declared or electric motors, refrigerators, air conditioners, etc They must check energy efficiency and energy labels With the orientation of building a strong staff with high professional qualifications and expertise, the Company has intensified the addition of short-term professional training sessions for employees in the professional department The company also often assigns people in branches and departments of the places where to attend the customs clearance class After years, from the very first day up to now GOLDTRANS has grown into one of the leading logistics companies in the logistics sector in Vietnam with the scope and size of services along with the number of long-term customers Constantly improving the quality of logistics services, GOLDTRANS understands the needs of customers and partners, understands warehouse operations, packaging, baling, sea transportation, air freight, customs, domestic shipping, etc So that it can track and provide accurate information to customers about shipment status Besides, with a lot of direct experience in doing customs, the company can advise customers in detail the documents to prepare for each shipment and ensure the correct schedule and cost effective for each shipment, providing the most optimal logistics service solutions for customers 1.1.2 Business areas Until the present time, it can be said that GOLDTRANS has many other support services related to transport We can follow the diagram below: Diagram 1.1 Diagram of GOLDTRANS business areas (Source: Goldtrans.com.vn) Below are the main logistics services that GOLDTRANS provides: - Air Freight - Sea Freight - Overseas sales agent - Cross-border and Trucking - Multimodal Transportation - Entrusted Export- Import - Export– Import consultancy (HS code, taxation, customs clearance, markets, documents, etc.) - Customs clearance and specialized procedures The best focus on: + Import license (specialized goods) + Quality testing and conformity approval for Electrical items + Energy productivity testing + Conformity registration and approval for Cosmetics-Foods + Quality accreditation, vehicles registration + Chemicals + Machine and systems clearance + Telecommunication conformity + Export items from Vietnam With a view to surviving in the full-of-competition Logistics sector and keeping pace with the increasingly high requirements of the trade industry, GOLDTRANS has been developing strategies to enhance its staff and standards of the services 1.2 Information about the internship department 1.2.1 Organizational structure of Gold Transport Logistics Corporation Director Deputy Director Hai Phong Branch DOC Department Quang Ninh Branch Ha Noi Branch CUS Department Sales Department Local business International business CUS Export HCM City Branch OPS Department Accounting Department Making Price CUS Import Diagram Organizational structure of GOLDTRANS (Source: Goldtrans.com.vn) 1.2.2 Function, role of each department in Gold Transport Logistics Corporation Sales Department: Operating and deploying, carrying out all business activities according to the Company's plan; directly working with Sales Rep / Sales Man; preparing business plan for each period; managing and monitoring activities of subordinates; Being under the direct management of the Director Accounting Department: Managing, inspecting, guiding and implementing accounting and statistics regimes, managing finance and assets according to the State Ordinance, the Company's Charter and financial regulations; meeting financial needs for all production and business activities of the Company as planned; preserving and developing the capital of the Company OPS Department: Performing all work contents in import-export business activities; solving all customers' problems quickly and definitively for each shipment Save the lowest cost, create a good reputation with customers DOC Department: Managing archives and documents, draft customs dossiers, necessary documents to help the forwarding department to complete the assigned work; regularly monitor the shipment process, contact with customers to inform the necessary information for the shipment 1.2.3 Information about internship department( CUS Department) This department plays an essential part in the company system The main responsibility of every staff here is to ensure how exact the documents for transportation are, prepare legal documents in order to make goods pass overseas in the correct order, check the goods’ delivery situation The staff also needs to reply to customer’s demand, letter and so on Without the CUS department, the transportation of the goods wouldn’t more or less be convenient CUS staffs also contacts foreign lines/agents in order to get the best freight rate, get DEM/DET They need to check for space and bookings from lines to send to the Sales Department or Direct Shipper/Consignee, arrange coordination and dispatching to plan for vehicle control, trucking; check the pace of packing and landing; update tracking status of the import and export shipments on the system to inform customers Besides, they support sales/DOCs to make documents for export – import shipments, ETA checking, etc This department includes CUS export and CUS import CUS Export is a place where the problems about export shipments are solved and customer service is served CUS Import is for handling import shipments and providing customer service including problem-solving about risks, difficulties when importing a certain commodity 1.2.4 Results of business activities in recent years Table 1 Results of business activities in 2017, 2018, 2019 and 2020 (Currency unit: VND) Growth Growth rate Year 2017 2018 2019 2020 Revenue compared ( VND) with 28.495.824 32.127.625 46.902.270 50.419.940 Profit ( VND) rate compared with previous previous year (%) 15,73 12,74 45,98 5, 75 year (%) 19,14 17,81 57,14 8, 76 1.563.275 1.841.769 2.894.279 3.147.878 COST 26.932.549 30.285.856 44.007.991 47.272.062 (Source: GOLDTRANS CORP, 2017, 2018, 2019F) From the table above, we can see that the business situation of GOLDTRANS has grown over the years In 2017, the Company achieved revenue 28,495,824,000 VND and increase 15.73% year on year In 2019, the company's revenue reached 46,902,270,000 VND and continued to grow at a rate of 45.98% compared to 2018, while in 2018 achieved a slight growth in years 2017, 2018, 2019 with 12.74% In the past 2020, it can be seen that although the revenue is still increasing, reaching 50,419,940,000, the growth rate decreased sharply compared to 2019, the number only stopped at 5.75% Profit has also grown over the years In 2017, the company’s profit was 1,563,275,000 VND, in 2018 it was 1,841,769,000 VND and the highest was in 2019 with 2,894,279,000 VND The cause of the growth is due to the increasing demand for logistics services In particular, the need to solve the problem of customs declaration is becoming increasingly important and requires high professionalism With a lot of direct experience in doing customs, the company can support and advise customers in detail the necessary documents to prepare for each shipment and ensure the correct schedule and cost effectiveness for each shipment However, in 2020, although profit will still increase, it will only increase slightly compared to the previous year The profit achieved in 2020 is 47,272,062 We can probably see the reason for the decline in the growth in the company's revenue and profitability Not only GOLDTRANS but also many businesses and companies in the Logistics industry are affected COVID- 19 pandemic happened, everything was wavering, the economies of many countries stagnated Vietnam was no exception Transportation is delayed, logistics businesses have trouble A survey by VLA has just performed shows that most of the logistics enterprises are affected quite heavily by the impact of COVID-19 There are about 15% of businesses reduce 50% of revenue over the same period, and more than 50% of businesses reduce the number of logistics services in the country as and internationally from 10% - 30% PART 2: INTRODUCTION ABOUT INTERNSHIP PROCESS AT GOLD TRANSPORT LOGISTICS CORPORATION 2.1 Tasks in the internship process Working time: Morning shift: 8.30 am to 11.30 am Afternoon shift: pm to pm During my internship process at GOLDTRANS, I was responsible for the position of an internship CUS staff It is a wonderful opportunity for me to learn new and necessary things, widen knowledge and gain more experience as well as skills to adapt to the working environment, work culture and make new relationships with colleagues The first time, it was the most difficult time for me to familiarize with this sector Although I have ever found out information and learned about it, I was very worry Manager helped me to know what my work is, gave me more directions The first week, I had to create new email for working conveniently I had been trained for days (Learn Incoterms, learn the purpose and process of tracking, write email to the customer in order to update the shipment’s situation, study on ways of payment: L/C, T/T, Collection, how to find and check HS code, many things relate to tariff, Customs and declaration and how to use e- customs declaration ECUS5VNACCS etc.) The next three weeks, my work is trucking status of the shipment, writing email and sending it to Customer Care Department Beside to work, I was still learn and widened more knowledge about this sector and this job During three weeks at GOLDTRANS, I believe that I can and familiar with those work Moreover, they also trained for me how to read B/L and performing it in the customs declaration software, studying on transportation insurance, the export and import process of a shipment by sea and by air As an intern, I was responsible for the following tasks:  Week 1: (from 28/12/2020 to 03/01/2021)  Get to know staff of the company as well as presenting the managers of GOLDTRANS Visiting around the company and socializing with everybody 10     Create some goals for month internship Read documents related to GOLDTRANS Understand and comply with the rules and regulations Learn incoterm and everything related to ways of payment, B/L, insurance, the purpose and process of trucking  Week 2: (from 04/01/2021 to 10/01/2021)    Observe everything and work with supervisor or old colleague Check tracking status of the shipment Begin to write email to the customer in order to update the shipment’s situation  Find out and study on tariff  Learn how to check HS code and read B/L, make note Sales contract   Week 3: ( from 11/01/2021 to 17/01/2021) Continue to check tracking status of the shipment and write email to the customer care department  Learn how to use e- customs declaration ECUS5- VNACCS  Week 4: (18/01/2021 to 21/01/2021)  Continue to check tracking status of the shipment and write email to the customer care department  Learn how to export and import process of a shipment by sea/ by air 2.2 The difficulties and achievements in internship process in CUS Department at Gold Transport Logistics Corporation 2.2.1 The difficulties in internship process As a student of the Faculty of Languages, majoring in Business English, although having English is an advantage when pursuing in the field of Logistics, it is quite difficult for me because I have not been fully studied This is an area that cannot be said to be as easily accessible and insightful as it is for specialized students Moreover, applying it in practice is even more difficult There are so many new and unfamiliar things to me Although I’m a student of English Faculty and I approached many kinds of documents and texts, I still had difficulties in handling specialized words or terms on bills of lading or invoices Working in a professional environment requiring high flexibility, I had to try hard to gain more new information and gain my lacks of knowledge and practice to improve 11 myself Furthermore, the first time, I was wondering whether staffs and managements could help me Although I was instructed, this was also the first time receiving the company's papers, I was really scared to know what to do, how to it, whether it was wrong or not So I ask a lot Many times there are papers as well as many items, I still cannot find out its HS code, because I am afraid of being bothered, I still can check the code at night all night That's why thanks to the condemnation of the sisters in the same office Mr Duc, deputy director of the company directly gave me the problems that companies often encounter when booking ships, making payment, as well as issues related to HS codes, customs clearance, everything related to insurance Receiving instructions from people with a lot of experience, it is also easy to absorb and handle those problems quickly and smoothly I remember the first time I checked the HS code because she subjectively checked an item code, fortunately when she submitted it to the manager, she noticed and reminded me Even though I was found out quickly, I still felt very scared and guilty, moreover, I felt really careless After that time I tried to carefully check, check again and again so as not to repeat the same mistake again 2.2.2 Some achievements in internship process Many Although I have met many difficulties, I always tried my best to learn and I gained many achievements After this internship process I have drawn a number of lessons and tips which help me perfect myself I learned how to manage a workload, how to control emotion, adjust time for daily routine and time for work, etc After a month of internship, I can see that I have received a lot and received many lessons learned In addition to being able to receive and process some documents as well as apply training things to reality, I can solve many problems by myself, understandings about national law as well as regulations for goods before import and export I also familiar with the working environment, make good relationships with colleagues Furthermore, I can help myself to improve language skills, computer skills through working on emails 12 It can be seen that the reality will be far from the theory when what we learn in school does not apply much in practice Soon, however, we will have to quickly settle into it I have learned to be confident and proactive at work Finding customers is the lifeblood of the company Please take the initiative to learn and contact 13 PART 3: THE REALITY OF USING OF ENGLISH IN GOLD TRANSPORT LOGISTICS CORPORATION 3.1 The reality of using English in GOLDTRANS In recent years, GOLDTRANS has been continuously promoting the development of Logistics It needs candidates having good understanding about the sector as well as skills in English Besides, the company’s business is always in English and the language is used for negotiations, texts and documents overseas In general, English has become an integral part of the company and the key for expanding relationships with brands Admittedly, the work for my internship uses a lot of English words as well as terms on documents Almost all GOLDTRANS staffs have to improve their knowledge and English vocabulary to be able to lie down and work more effectively Not everyone has the ability to learn foreign languages well There also are staffs with poor language skills but in return professional skills However, that is not enough They still have to try their best to learn English in order to be more advantageous in their work English is not difficult to learn, it is just that you not have an effective learning method and not really pay attention The company is short of staff with high proficiency of English, which causes a big disadvantage in the business process as well as competition further to the bigger markets For example, some employees are good at English at very basic level, enough to comprehend what the documents say but sometimes not know how to reply or handle problems 3.2 Proposing some measures to improve the quality of using English at GOLDTRANS Below are some measures, in my opinion, they can help you improve your English skill:  Recognizing the essence of English for its business, the company recommends a number of policies to raise the level of English use in the company GOLDTRANS needs to create balance in its company It makes sure that all departments are able to try to use English at an equal level There can be no difference For example, the accounting department does not require English but the CUS department requires it to use This will cause an imbalance and an employee's will to strive to learn The 14 company can regularly organize sessions to assess the expertise as well as the English ability of the people For English, learning words is very important It is trying to improve each person's vocabulary through the working process will make learning easier  The company promises to reward such as extra bonus for individuals with good working performance and efforts at work It can help them get motivated to try to work  GOLDTRANS should make good conditions for applicants who are very good at English but have not been in the Logistics sector, try to train them into the skilled staff Creating more opportunities for them to contact with specialized English in Logistics sector  Create more opportunities and need create more energy, motivation and effort for staffs GOLDTRANS should make conditions for them participating in English workshops to gain experience in the country and abroad GOLDTRANS should encourage them to use English in the company as much as possible to increase their foreign language reflexes 15 PART 4: SUGGESTIONS FOR THE SUBJECT OF THE GRADUATION THESIS During my internship at the company, I realized the problem of some employees when standing in front of everyone, in front of the management board and other employees talking or discussing plans for the next project As far as I know and experience, this is also the problem of many students in public speaking or speaking English in class, especially for second-year students I am also a student of the Faculty of English, also experienced many English presentations in class, so there are some reasons why they cannot confidently present English in class Learning English is not an easy process, but each person needs to try and improve every day Regarding the topic for the next thesis, I want to learn and research some issues related to English speaking skills in class, especially for second- year students The thesis is completed, can solve problems that second- year students often encounter and also help students improve their English skills Topic: A study on factors affecting English oral presentation skill of the second-year English majors at Thuong Mai University 16 CONCLUSION After one month of studying and working at GOLDTRANS, I faced a lot of difficulties but also received a lot of lessons to help me gain more experience However, with my job, sometimes I will encounter some problems about using foreign languages or applying specialized terminology in real work Fortunately everything has been resolved well When I interacted firstly with a new major and field, I felt strange, new and anxious We can see the growth of Logistics in recent years and can see a promising future of Logistics Therefore, we need to make more efforts, learn and try to cultivate the necessary information and knowledge And at the same time, we need to perfect our skills to be more confident in the working environment with full of attractions and challenges Most companies, not only foreign companies, currently most requiring their employees to know English, if they cannot master, at least know the basic English level They will be a lot of priority in the company Normal English is difficult to learn, Logistics English is also more difficult In addition to doing logistics, we may also have to contact a lot with foreign partners We have to make a lot of efforts to be able to enhance our own values With my knowledge and practical experiences gained during internship process at the company, I write this report to show the reality of using in the company Moreover, I hope that these suggestions will well in working process of the company and contribute to the success of the company I would like to express my deep gratitude to Directors, staff as well as my colleagues in the company for helping me fulfill this report Hanoi, January 21st, 2021 Student Nguyen Thi Huyen 17 EFERENCES Documents of Gold Transport Logistics Coporation GOLDTRANS CORP, 2017, Financial report GOLDTRANS CORP, 2018, Financial report GOLDTRANS CORP, 2019F, Báo cáo tài https://goldtrans.com.vn/ ... PART 1: OVERVIEW OF GOLD TRANSPORT LOGISTICS CORPORATION 1.1 General information 1.1.1 General introduction of GOLD TRANSPORT LOGISTICS CORPORATION Gold Transport Logistics Corporation is a joint... of Gold Transport Logistics Corporation Chapter 2: Introduction about internship process at Gold Transport Logistics Corporation Chapter 3: The reality of the use of English in Gold Transport Logistics. .. 19-12-2014 https://goldtrans.com.vn duc@goldtrans.com.vn (+84) 24 3200 8555 0969883838 1.1.1 The process of foundation and development of Gold Transport Logistics Corporation GOLDTRANS was established