[...]... Summary Chapter 7: Service- Level Management Service- level agreements Service- level management Service- level management in OEM Grid Control Service- level rule Metrics used for service- level computation Actual Service- level (%) computation Defining service- levels in OEM Grid Control Expected service- level Actual service- level Business hours Availability criteria Performance criteria Monitoring service- levels... OEM Grid Control Monitoring service- levels in service home page Service- level Details page Summary Chapter 8: Modeling Composite Business Services Introduction to composite business services Aggregate service targets in OEM Grid Control Modeling availability Modeling key performance indicators Modeling service levels Creating aggregate service targets Using OEM Grid Control console Add aggregate service: ... you are a System Administrator or Application Administrator who is responsible for Business Service Management (BSM) using Oracle Enterprise Manager Grid Control 11g R1, then this book is for you You need basic knowledge of Middleware/ Application Servers, Business Service Management, and Oracle Enterprise Manager Grid Control Conventions In this book, you will find a number of styles of text that distinguish... Oracle Enterprise Manager that's used to model and manage the entire Oracle Grid and beyond It has capabilities to manage a number of databases and application servers, and can manage multiple instances of Oracle deployment platforms Business Service Management (BSM) is a methodology for monitoring and measuring Information Technology (IT) services from a business perspective The Business Service Management. .. monitoring Business service availability management Introduction to service availability Availability based on system Availability based on service test 109 109 110 110 111 114 114 115 117 Service targets supported in OEM Grid Control Web application Forms application Generic service Aggregate service Out of box custom services Creating services based on a system target Creating generic services based... guidelines on business service management Chapter 2, Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1, will introduce Oracle Enterprise Manager related concepts such as Targets, Metrics, Alerts, Beacons, Service Tests, and so on This will be followed by an introduction to System and Service target types It will also cover the definitions of various features such as Availability management, ... to as service- levels The commitment on availability and performance of these services, commonly referred to as business services by the service provider, is defined formally using Service- Level Agreements or SLAs Enterprise- wide management of these business services including their service levels requires technology-independent perspectives that provide the CXOs with the big picture The above management. .. thresholds on the service metrics so as to generate warnings and critical alerts Chapter 7, Service- Level Management, you will be provided with a walk through on the service- level management features in OEM Grid Control This will include defining service- level rules and calendars as well as the impact of service alerts and blackouts on the service- level computation It will further explore the service- level... practices to monitor the business services using the management by exception philosophy The chapter finally concludes with an introduction to some of the service lifecycle management features available in OEM Grid Control 11gR1 What you need for this book • Oracle Enterprise Manager 11g R1 installed on any supported platform • Oracle Enterprise Manager certified browsers such as Microsoft Internet... Technology (IT) services from a business perspective The Business Service Management capabilities of Oracle Enterprise Manager are available only in the Grid Control flavor What this book covers Chapter 1, Business Service Management: An Overview, you will get a brief introduction of the business service management space This will include a brief overview of today's data centers, followed by industry . Oracle Enterprise Manager Grid Control 11gR1: Business Service Management A hands-on guide to modeling and managing business services using Oracle Enterprise. 256 Chapter 7: Service- Level Management 257 Service- level agreements 257 Service- level management 258 Service- level management in OEM Grid Control 259 Service- level