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Organization theory and design: Lecture 17 provides students with content about: information technology and knowledge management; evolution of IT; IT as a strategic weapon; strategic use of IT; new product development;... Please refer to the lesson for details!
17 Information Technology & Knowledge Management Evolution of IT • • • • • • • • First line management is typically concerned with well defined problems about operational issues and past events Top management on the other hand is concerned with uncertain, ambiguous issues, such as strategy and planning First step in this evolutionary process was based on the notion of machine room efficiency – current operations could be performed more efficiently with the use of computer technology From these Transaction Processing Systems, data would be stored in databases Recent advances are Data Warehousing (use of huge databases that combine all of a company’s data and allows users to access the data directly, create reports, and obtain responses to what-if questions Data Mining software's help make sense of all this data MIS provides information and support for managerial decision making Its types include Information Reporting System and Executive Information System A Decision Support System provides specific benefits to managers at all levels of the organization IT as a Strategic Weapon • This is the highest level of application • Strategies can be refined through better internal and external data collection and analysis techniques • Internal applications include networking, intranet, enterprise resource planning – ERP systems collect, process, and provide information about a company’s entire enterprise, including order, processing, product design, purchasing, inventory, manufacturing, distribution, etc • Extranet • E-commerce Strategic Use of IT Low-Cost Leadership & IT Operational efficiency (ERP) Interdepartmental coordination • boundaries dissolving between departments and organizations Rapid resupply • business tied with suppliers through computers, EDI Automotive Network Exchange (ANX) • It is a virtual private network that allows companies in the auto industry to transmit EDI data over the web Strategic Use of IT Differentiation & IT Lock in customers through computers on which the customers place orders directly Improving customer services with IT New product development ... defined problems about operational issues and past events Top management on the other hand is concerned with uncertain, ambiguous issues, such as strategy and planning First step in this evolutionary... data and allows users to access the data directly, create reports, and obtain responses to what-if questions Data Mining software''s help make sense of all this data MIS provides information and. .. better internal and external data collection and analysis techniques • Internal applications include networking, intranet, enterprise resource planning – ERP systems collect, process, and provide