[...]... Globalisation 24.4.2 Technology and Organisation Design Business Process Reengineering Conversations and Conclusions 448 448 450 451 453 455 457 460 23.4 24.5 24.6 Bibliography and Web References 470 Appendices 1 An Analysis and Design Case Study Using Structured Methods 2 ISEB Qualifications 473 488 Index 491 H Preface This is a substantially new and different edition of Systems Analysis and Design We hope that... appreciate any information that would enable us to do so H 1 The Context for Analysis and Design 1.1 Introduction Who is this book written for? The whole book is about systems analysis and design, and it’s been written for people who are analysts or designers already or people who are thinking about making a career in analysis and design This book doesn’t cover all you need to know about the job No book... edition and has new and updated material in it There are more case studies and exercises too and we’ve crossreferenced the topics to the ISEB syllabus in systems analysis and design There is also a web site for the book for the first time We’re excited about the opportunities that this offers We want to make it interesting and useful to use You’ll find more information about Denton Motor Holdings and some... failure and then to come forward progressively to bring the information up to date, or some back-up means of capturing data while the main 8 The Context for Analysis and Design system is off-line Standby systems that normally perform less urgent tasks can take over from ‘critical’ systems, and, if necessary, full system duplication or even triplication may be provided for critical real-time or command -and- control... Physical Data Design 20.5.1 Creating a Physical Data Design 20.5.2 Data Access Diagrams 20.5.3 Refining the Physical Data Design Summary Exercises 393 394 395 396 397 397 21 Systems Design: Data Communications 399 21.1 21.2 21.3 21.4 Introduction Basic Concepts The Use and Provision of Networks Carrying Information across Networks 21.4.1 Local Area Networks 21.4.2 Wide Area Networks Standards and Standards-making... Speech Dialogue design 15.5.1 Website Design 15.5.2 Dialogue Types 15.5.3 WIMP Interfaces 15.5.4 User Support Ergonomics and Interface Design Summary 16 Systems Design: System Interfaces 319 16.1 16.2 16.3 16.4 16.5 16.6 Introduction Interfaces Defined Analysing Interfaces Physical Forms of Interfaces Interfaces to Peripherals Summary 319 319 323 326 331 332 17 Systems Design: Logical Data Design 334 17.1... chapter on Building Better Systems extends the scope of the word ‘customer’ well beyond its everyday usage and beyond the meaning here in this chapter We do, however, want you to hold on to the important concept of ‘customer’ as 2 The Context for Analysis and Design you read this book There are three other important points that need to be mentioned here • Systems analysis and design involves people Certainly... the new materials bring it up to date and that we’ve kept the best of the old It has been written for people studying systems analysis and design or who are already working in systems teams People who are involved in the development of new systems or the development of new systems analysts, or both, have written it It is intended to be a practical book, easy to read and easy to use It follows the same... compete on cost and try to become the cost leader, they can have very distinctive products and strong brands and compete by being different (a strategy of differentiation), or they can compete through innovation Competing on cost means 14 The Context for Analysis and Design using IS to reduce production, administration and marketing costs Increasingly it means working with suppliers and customers as... information systems must reflect this pattern and be designed so that relevant information can be processed rapidly and presented at the heart of the business If, on the other hand, the organisation allows considerable autonomy to managers in subsidiary parts of the business, then the systems must be designed to provide these managers with what they need to run the business effectively In other words the systems . Development 108 vi Contents 5.2.1 Before Analysis and Design 108 5.2.2 Analysis and Design 110 5.2.3 After Analysis and design 112 5.3 Project Planning 113 5.3.1. at: www.pearsoned.com Systems Analysis and Design Donald Yeates and Tony Wakefield Second edition Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and