U.S Bank E-Payment Service Questionnaire The purpose of this questionnaire is to gather the information necessary to implement the E-Payment Service Please provide your answers to the questions provided in each section of this questionnaire (if applicable) Once you’ve completed each section, please save your answers and email this document back to your Technical Implementation Coordinator U.S Bank Technical Implementation Coordinator: Email Address: (Defined by US Bank.) (Defined by US Bank.) Phone Number: (Defined by US Bank.) Contact Information: Complete this section in its entirety The information listed below will be used throughout the implementation process as well as production Company Name: University of Wisconsin-Milwaukee Address: 2200 E Kenwood Blvd P.O Box 413 City, State, Zip: Milwaukee, WI 53211 Implementation Contact: This individual is the primary contact for U.S Bank throughout the implementation This individual receives all customer communications, requests, manuals, etc Name: Phone: E-mail Address: Name: Phone: E-mail Address: Name: N/A File Transmission Contact: The contact for file transmission related questions (if other than the Phone: N/A Implementation contact) E-mail Address: N/A Name: Contact for Outages: This individual is the primary contact in case we need to notify you of any Phone: outages, maintenance releases, etc E-mail Address: Name: N/A ACH Contact: The primary contact for ACH related Phone: N/A questions which may arise when in Production E-mail Address: N/A Security Officer: The security officer possesses privileges to perform most operations within the E-Payment Services application These privileges include adding users and assigning specific system permissions for each user Security Officer: Security Officer Backup: Technical Contact: The primary contact for technical related questions (if other than the Implementation contact) Name: Name: Phone: Phone: E-mail Address: E-mail Address: Getting Started: Volume and Target Date Number of anticipated monthly payment transactions / volume? Anticipated monthly peak payment transactions / volume? Size of customer base? What is your anticipated target start date? Payment Channels Web: Web: IVR: IVR: CSR: CSR: Please select the payment channel you wish to offer to your payors: U.S Bank E-Payment Service Web Site for Payments and Registrations Remote Web Service for Registration - U.S Bank E-Payment Service Web Site for Payments U.S Bank E-Payment Service IVR (Please complete the Interactive Voice (IVR) Implementation Addendum) Your Customer Service Agent Payment Network Options Please select the payment options you wish to offer to your payors: Electronic Check – Please complete the Electronic Check section Credit and/or ATM Card – Please complete the Credit Card Setup section Multiple Billers If more than one biller, please tell us how many billers you plan to set up: N/A 07/2010 Page of U.S Bank E-Payment Service Questionnaire Convenience Fee Collection Do you wish to collect convenience fees on your transactions: Yes (complete Convenience Fees section) No Messages: Confirmation Messages Please select which ‘Real Time’ messages you wish to use: Do you want to utilize Real Time Payment Confirmation Messages (RTPC)? Yes No  Destination IP Address – Enter the destination IP Address where the RTPC messages will be sent: 129.89.7.202  Destination URL – Enter the destination URL where RTPC messages will be sent for this product: https://www4.uwm.edu/epayment/rtpc_processing/  Message Format – Select a format for the real-time message: URL XML  Failure Notification Email address – Enter the email address for us to notify when a RTPC message fails after four attempts: epayment-tech@uwm.edu  Client User ID – Enter a Client User ID sent in the RTPC communication to confirm the message source: UWM Do you want to use Real Time Non-Payment Notification Messages (RTNN)? Yes No  Destination IP Address – Enter the destination IP Address where the RTNN messages will be sent:        Destination URL – Enter the destination URL where RTNN messages will be sent for this product:        Message Format – Select a format for the real-time message: URL XML NA  Failure Notification Email address – Enter the email address for us to notify when a RTNN message fails after four attempts:        Client User ID – Enter a Client User ID sent in the RTNN communication to confirm the message source:       For IVR Users Only - Do you want to use Real Time Eligibility Lookup (RTEL)? Yes No NA Please complete the Interactive Voice Set Up section Payment Parameters: Payor Registration Please select how payors will interact with E-Payment Service: Pre-Registration File Pre-Registration via WSDL Messages Registered Unregistered If pre-registration file selected, please tell us how many customer accounts you plan to pass in your first file: NA If you are providing a pre-registration file, can payors change their password on the E-Payment Service site? NA Allow Change Password Allow Change Password and Force Change On First Access No Will you require an e-mail address for all unregistered users? Yes No Payment Criteria Please select the payment types you will make available to the Payor initiating payments for this product: Single Payments Fixed Recurring Payments (Fixed Amount & Schedule) Variable Recurring Amount Please Note: Some credit card networks prohibit the collection of convenience fees on recurring payments Will you screen Payors for duplicate payments made within the last 14 calendar days? Yes No Recurring Payments: NA If you have selected Recurring Payments from the previous section, please complete the following: Recurring Payment Frequency is the time period before a payment is due that a payor may select to make their payment Do you want your payors to be able to select the payment frequency when creating or editing a payment? Yes No If you’ve selected ‘Yes’, please enter the maximum number of days prior to the payment due date allowed your payors are permitted to schedule a recurring payment:       Please Note: Consider this option in relation to your normal billing cycle For example, not allow payors to schedule recurring payments for a period greater than the amount of time you provide between notification and due date For recurring payments, please specify the duration(s) payors may select when creating or editing a payment: Select all that apply: Continue for X payments Continue until YYYY-MM-DD Continue until canceled Please specify the payment frequency that payors may select when creating or editing a Recurring Payment (Installment): Every Week Every Weeks Twice a Month Every Month Every Quarter Every Months Payment Due Date: NA advance):     07/2010 Will you pass a due date to the E-Payment Service? Yes No Will you allow the Payor to schedule the payment for a future date? Yes No Enter number of days you will allow a payor to schedule the payment (up to 365 days in Will you allow the Payor to select a payment date after the due date? Yes No Page of U.S Bank E-Payment Service Questionnaire Payment Amount Will you pass an amount to the E-Payment Service? Never pass an amount Always pass an amount Will you allow the payor to pay more than the amount due for this product? Yes Will you allow the payor to pay less than the amount due for this product? Yes What is the minimum and maximum payment amount you will accept for this product? Maximum Amount: No No Minimum Amount: Payment Remittance File: Please select when you would like to receive your remittance file Note: Same Day remittance only reports are available on E-Check data only Same Day (Between 5:00 pm – 9:00 pm CT) Next Day (Between 6:00 am and 9:00 am CT) Please select how you wish to receive the remittance file: Download from Admin Website Automated Transmission (Extended Implementation Time) Please select which format you wish to receive the remittance file: CSV XML Web Site Setup: Address Information – All Customers Will your payment pages collect address information for domestic or international fields? International Domestic Customer Service Page: At the top of each page is a ‘Customer Service’ link This link opens a new window that includes customer service content which you can provide during setup The default Customer Service link displays the text provided during setup including phone number, email address, and business hours: The following customization options are available on the Customer Service Page: You can provide the default fields: Phone Number – 10 characters:       Hours of Operation – 4,000 characters:       Email Address – 227 characters:       Or, you may enter your custom Customer Service Page text here: The following sections are for customers who will use the E-Payment Service Web Site to process payments References and item descriptions for this page are provided in the "U.S Bank E-Payment Service Web Customization" guide Please review the document prior to completing this information and have it available as you input your responses Page Layout - E-Payment Service Web Site Customers Only Browser Title – You can provide a description that will be displayed in the title bar of the Web browser You are allowed a maximum of 80 characters: UW-Milwaukee ePayment Services Payment Return URL – Clicking the ‘Exit’ button on the Payment screen or clicking the ‘OK’ button on the Payment Confirmation screen directs your unregistered payors to the URL you have specified on your Web site https://www4.uwm.edu/epayment/complete.cfm Default Return URL – Clicking the ‘EXIT’ button on the Payment Inquiry screen or clicking the ‘OK’ button on the Payment Detail screen directs your payors to the appropriate URL on your Web site when exiting EPayment Service after a payment inquiry or when exiting without making a payment: https://www4.uwm.edu/epayment/cancel.cfm Non-Payment Pages - E-Payment Service Web Site Customers Only Depending on your session transfer strategy, when a payor is transferred from the your web site to E-Payment Service for the first time, a payor may be presented with available registration options via the Welcome Page The following is available: Welcome Page – Also known as the Registration Page Heading, it can be customized to match language from your own Web site Please select from the following: Default Text: ‘Welcome to UW-Milwaukee ePayment Services’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter your custom Registration page text here: N/A Exit Button (Global) – The exit button can be customized to match the language from your own Web site Default Text: ‘Exit’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter your custom text here: N/A 07/2010 Page of U.S Bank E-Payment Service Questionnaire Page Layout - E-Payment Service Web Site Customers Only Exit button can be suppressed U.S Bank Co-Branding – Select whether or not you want the U.S Bank logo displayed on your E-Payment Service site to provide an added symbol of trust and security to your customers: Yes No Privacy Policy: At the top of each page is a ‘Privacy’ link This link opens a new window that includes privacy policy content you can define during setup Please choose between the default or your own custom privacy policy: Default Privacy Policy Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter your custom Privacy Policy text here: User Registration Page – The User Registration Page heading can be customized to match language from your own site: Default Text: ‘User Registration’ NA Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter Custom User Registration Page Text here: Payment Pages - E-Payment Service Web Site Customers Only Make a Payment Page Heading – The Make a Payment page heading can be customized to match language from your web site: Default Text: ‘Make a Payment’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter custom text here: UWMilwaukee ePayment Services Product Heading (Screen Label) – The Product Heading identifies the name of your product or service as you want it displayed on the E-Payment Service Web pages Enter the Product Heading text here (80 chars maximum): UW-Milwaukee ePayment Services Payment Type Titles – The Single / Recurring Payment titles can be customized to match language from your web site: Default Text: ‘Single Payment’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter custom text here:       NA Default Text: ‘Recurring Payment’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter custom text here:       Amount Due Label – The Amount Due label can be customized to match language from your site: Default Text: ‘Amount Due” Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter custom text here:       Due Date Label – The Due Date label can be customized to match language from your site: Default Text: ‘Due Date’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter custom text here:       Scheduled Payment Date Label – The Scheduled Payment Date title can be customized to match language from your site: Default Text: ‘Scheduled Payment Date’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter custom text here:       07/2010 Page of U.S Bank E-Payment Service Questionnaire Page Layout - E-Payment Service Web Site Customers Only Recurring Payment Navigation Button Label – The Recurring Payment Navigation Button label can be customized to match language from your site: NA Default Text: ‘Recurring Payments’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter custom text here:       Update Profile Navigation Button Label – The Update Profile Navigation Button label can be customized to match language from your site: Default Text: ‘Update Profile’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter custom text here:       Collected Parameter Input Field – Collected Parameters are optional fields that can be collected in E-Payment Service E-Payment Service allows you to provide customized text describing the parameter field: Default Text: ‘Update Profile’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter custom text here:       10 Schedule Recurring Payment Page Heading – The Recurring Payment Information Page displays when you click on Continue from the Scheduled Recurring Payment Date page The First Scheduled Payment Date title within the page can be customized to match language from your own site You should consider any changes you are making to the Recurring Payments Navigation Button and the Schedule Recurring Payment page heading to ensure that your site text is consistent: NA Default Text: ‘First Scheduled Payment Date’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter Custom text here:       Verification Page - E-Payment Service Web Site Customers Only The Payment Verification Screen includes all payment account and payment detail information for review For E-Check payments, the payor is required to accept the Terms and Conditions and re-enter their password prior to confirming the payment If the payor has provided an email address, they can select to receive an immediate email confirmation In all circumstances, if the payor has an email address in their profile, they will receive an email confirmation when the payment is processed Re-Enter Password Screen Label – This label can be customized to match language from your web site Default Text: ‘Re-Enter Password’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter Custom text here:       Display Password Screen Label & Input Field? Yes No Note: The Password Screen Label and Input Field can only be suppressed if the biller supplies E-Payment Services with a Pre-Registration file and utilizes the Auto-Login Feature The Terms and Conditions are static text presented to the payor on the Payment Verification screen for E-Check payments The E-Payment Service default terms and conditions are compliant with NACHA and Regulation E guidelines for both single and recurring payments In order to initiate an E-Check payment, the payor must select the ‘I accept the Terms and Conditions’ box Default Text: Supplied by U.S Bank Your Technical Implementation Coordinator can provide to you Custom Text: Biller defined free form text, alphanumeric, unlimited characters Enter Custom text here:       NA Confirmation Screen - E-Payment Service Web Site Customers Only The Payment Confirmation Page provides all the details of the payment along with a unique Confirmation Number (one-time payments) or Reference Number (recurring payments) that can be used in the future to access the payment 07/2010 Page of U.S Bank E-Payment Service Questionnaire Page Layout - E-Payment Service Web Site Customers Only The following customization options are available on the Payment Confirmation Page: Payment Confirmation Page Heading – The Payment Confirmation Page Heading can be customized to match language from your own site: Default Text: ‘Payment Confirmation’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter custom text here:       Payment Confirmation Page Web Site URL – Your Company web site URL will be displayed on the Payment Confirmation page and Payment Confirmation emails Please provide your Company web site URL: http://www.uwm.edu Confirmation Page Text – You can display custom text to payors upon confirmation of a successful payment Custom Text: May include instructions or information - 750 characters max Enter custom text here: Thank you for your payment You will receive an email confirmation regarding your payment Historical Payment Detail Page - E-Payment Service Web Site Customers Only Historical Payment Details Screen Heading – The Historical Payments Detail Page displays payment history details Default Text: ‘Historical Payment Details’ Custom Text: Biller defined free form text, alphanumeric, 8,000 characters maximum Enter Custom text here:       Electronic Check: NA Electronic Check (ACH Payments) E-Check Cutoff Time – Specify a cutoff time for E-Check payments: PM CT PM CT Payor Identification – U.S Bank Web Site Customers Only - Will you send the payor identification information to E-Payment Service in the session transfer from your web site? Yes No - If ‘Yes’, what will you call this Payor Identification Field?       Scheduled Payment Date – Which date will the Payor select when submitting a payment? Payment Effective Date – When payment is settled to biller's account Biller Business Date – When payor has scheduled the payment; Select a cutoff time when the Biller Business Date will advance Payments submitted after this time will be assigned the next biller business date:       ACH File Label – Enter a label to be used in the ACH file for this product (Max 10 Characters):       ACH Convenience Fee File Label – Select the label used in the ACH file for the convenience fee transaction associated with the payment: Default ('conv.fee') Other (Max 10 Characters):       Returned E-Check Payments – Will you disable payors from making additional E-Check payments if they are responsible for a specified number of returns due to insufficient funds? Yes No Returned E-Check Payments Frequency – If ‘Yes’ to previous question, enter the number of E-Check returns due to insufficient funds that will result in a payor being disabled: (Whole number between and 50):       Returned Check Payments Duration – Enter the time period in which the number of E-Check returns due to insufficient funds may occur: 30 Days 90 Days 180 Days 365 Days Other       07/2010 Page of U.S Bank E-Payment Service Questionnaire Card Setup: Credit, Signature Debit, and ATM Card Card Types – Select the cards you will accept: Visa MasterCard Discover American Express ATM Card Visa/MasterCard Web Site Requirements – Visa and MasterCard require a complete a review of your web site Credit Card underwriters must be able to verify required phrases and access payment screens from a secured web site prior to going into production If you already know what the URLs are, please identify where the following information resides These sites will be verified during the Activation Approval process Where you have published your pay button: https://www4.uwm.edu/epayment/  Where your DBA is prominently displayed on your web site:  Where your customer service number is displayed on your web site:  Where your Return/Refund policy is displayed on your web site:  Where the delivery method and timing of your product is clearly stated on your web site:  Where your privacy policy is displayed on your web site: Credit/ATM/Debit Card Authorization Attempt Limit – The credit card authorization attempt limit is a fraud prevention feature that allows you to limit the number of credit card authorization attempts a Payor is allowed to initiate within a single session on the Web or IVR No Limit Define Limit: Card Verification Data (CVD) – Will you use CVD response data to accept/reject credit card payments? Yes No Convenience Fees: NA Convenience Fees Convenience Fee Settlement – Will you be collecting the convenience fee or will U.S Bank be collecting the fee on your behalf? Biller U.S Bank Convenience Fee Processing – Will you process payments and conv fees as one or two transactions? One Two Please Note: ATM Card Payments only process as one transaction If selected, then all other payment types must process as one transaction Convenience Fee Refunds – When you refund a payment, you wish to refund the convenience fee?  E-check:  Credit Card: Always refund convenience fee Always refund convenience fee Never refund convenience fee Never refund convenience fee Optional for Admin initiating payment refund Optional for Admin initiating payment refund Convenience Fee Structure – Do you want to apply a flat fee or percentage structure to these payments? Yes No – If Yes, Please complete the appropriate sections below Flat Fee Convenience Fees – Enter the flat dollar amount of your convenience fee for each one time payment type: Web IVR Admin Credit Card $       $       $       E-Check $       $       $       Percentage Convenience Fees – Enter the convenience fee percentage amount for each one time payment type: Web IVR Admin Credit Card $       $       $       E-Check $       $       $       Email Setup: Email Creation Email Creation – Which email formats you wish to send? E-Payment Default Customer Provided – Please Fill out the Email Customization Worksheet Default & Customer Provided – Please Fill out the Email Customization Worksheet Confirmation Email Address – Enter the organizational phrase you would like to have displayed in front of all E-Payment Service confirmation email addresses (example