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Deborah Littlejohn Shinder
Dr. Thomas W. Shinder
Laura E. Hunter
Technical Reviewer
Will Schmied
DVD Presenter
Exam 70-290: Managing and Maintaining
a Windows Server 2003 Environment
MCSA/MCSE
274_70-290_FM.qxd 8/12/03 12:03 PM Page iii
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Managing and Maintaining a Windows Server 2003 Environment Study Guide & DVD Training System
Copyright © 2003 by Syngress Publishing, Inc.All rights reserved. Printed in the United States of
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ISBN: 1-932266-60-7
Technical Editor:Deborah Littlejohn Shinder Cover Designer: Patricia Lupien
and Thomas W. Shinder M.D Page Layout and Art by: Patricia Lupien
Technical Reviewer: Laura Hunter Copy Editors: Beth Roberts, Michelle Melani
Acquisitions Editor: Jonathan Babcock Indexer: Rich Carlson
DVD Production: Michael Donovan DVD Presenter:Will Schmied
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v
Acknowledgments
v
We would like to acknowledge the following people for their kindness and support in
making this book possible.
Karen Cross, Meaghan Cunningham, Kim Wylie, Harry Kirchner, Kevin Votel, Kent
Anderson, Frida Yara, Jon Mayes, John Mesjak, Peg O’Donnell, Sandra Patterson, Betty
Redmond, Roy Remer, Ron Shapiro, Patricia Kelly,Andrea Tetrick, Jennifer Pascal,
Doug Reil, David Dahl, Janis Carpenter, and Susan Fryer of Publishers Group West for
sharing their incredible marketing experience and expertise.
Duncan Enright, AnnHelen Lindeholm, David Burton, Febea Marinetti, and Rosie Moss
of Elsevier Science for making certain that our vision remains worldwide in scope.
David Buckland,Wendi Wong, Daniel Loh, Marie Chieng, Lucy Chong, Leslie Lim,
Audrey Gan, and Joseph Chan of Transquest Publishers for the enthusiasm with which
they receive our books.
Kwon Sung June at Acorn Publishing for his support.
Jackie Gross, Gayle Voycey, Alexia Penny, Anik Robitaille, Craig Siddall, Darlene Morrow,
Iolanda Miller, Jane Mackay, and Marie Skelly at Jackie Gross & Associates for all their
help and enthusiasm representing our product in Canada.
Lois Fraser, Connie McMenemy, Shannon Russell, and the rest of the great folks at
Jaguar Book Group for their help with distribution of Syngress books in Canada.
David Scott, Annette Scott, Geoff Ebbs, Hedley Partis, Bec Lowe, and Mark Langley of
Woodslane for distributing our books throughout Australia, New Zealand, Papua New
Guinea, Fiji Tonga, Solomon Islands, and the Cook Islands.
Winston Lim of Global Publishing for his help and support with distribution of Syngress
books in the Philippines.
A special thanks to Deb and Tom Shinder for going the extra mile on our core four
MCSE 2003 guides.Thank you both for all your work.
And to Will Schmied, thank you for being a trooper on the DVD part of this project!
274_70-290_FM.qxd 8/12/03 12:03 PM Page v
Debra Littlejohn Shinder (MCSE) is a technology consultant, trainer, and writer
who has authored a number of books on networking, including Scene of the
Cybercrime: Computer Forensics Handbook, published by Syngress Publishing (ISBN:
1-931836-65-5), and Computer Networking Essentials, published by Cisco Press. She
is co-author, with her husband, Dr.Thomas Shinder, of Troubleshooting Windows
2000 TCP/IP (ISBN: 1-928994-11-3), the best-selling Configuring ISA Server 2000
(ISBN: 1-928994-29-6), and ISA Server and Beyond (ISBN: 1-931836-66-3). Deb is
also a technical editor and contributor to books on subjects such as the Windows 2000
MCSE exams, the CompTIA Security+ exam, and TruSecure’s ICSA certification. She
edits the Brainbuzz A+ Hardware News and Sunbelt Software’s WinXP News and is
regularly published in TechRepublic’s TechProGuild and Windowsecurity.com. Deb
currently specializes in security issues and Microsoft products. She lives and works in
the Dallas-Fort Worth area and can be contacted at deb@shinder.net or via the web-
site at www.shinder.net.
Thomas W. Shinder M.D. (MVP, MCSE) is a computing industry veteran who has
worked as a trainer, writer, and a consultant for Fortune 500 companies including
FINA Oil, Lucent Technologies, and Sealand Container Corporation.Tom was a Series
Editor of the Syngress/Osborne Series of Windows 2000 Certification Study Guides
and is author of the best selling books Configuring ISA Server 2000: Building
Firewalls with Windows 2000 (Syngress Publishing, ISBN: 1-928994-29-6) and Dr.
Tom Shinder’s ISA Server and Beyond (ISBN: 1-931836-66-3).Tom is the editor of
the Brainbuzz.com Win2k News newsletter and is a regular contributor to
TechProGuild. He is also content editor, contributor and moderator for the World's
leading site on ISA Server 2000, www.isaserver.org. Microsoft recognized Tom's lead-
ership in the ISA Server community and awarded him their Most Valued Professional
(MVP) award in December of 2001.
Technical Editors
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vii
Laura E. Hunter (CISSP, MCSE, MCT, MCDBA, MCP, MCP+I, CCNA,A+,
Network+, iNet+, CNE-4, CNE-5) is a Senior IT Specialist with the University of
Pennsylvania, where she provides network planning, implementation, and trou-
bleshooting services for various business units and schools within the University. Her
specialties include Microsoft Windows NT and 2000 design and implementation,
troubleshooting and security topics. As an “MCSE Early Achiever” on Windows 2000,
Laura was one of the first in the country to renew her Microsoft credentials under the
Windows 2000 certification structure. Laura’s previous experience includes a position
as the Director of Computer Services for the Salvation Army and as the LAN admin-
istrator for a medical supply firm. She also operates as an independent consultant for
small businesses in the Philadelphia metropolitan area and is a regular contributor to
the TechTarget family of websites.
Laura has previously contributed to the Syngress Publishing’s Configuring
Symantec Antivirus, Corporate Edition (ISBN 1-931836-81-7). She has also contributed
to several other exam guides in the Syngress Windows Server 2003 MCSE/MCSA
DVD Guide and Training System series as a DVD presenter, contributing author, and
technical reviewer.
Laura holds a bachelor's degree from the University of Pennsylvania and is a
member of the Network of Women in Computer Technology, the Information
Systems Security Association, and InfraGard, a cooperative undertaking between the
U.S. Government other participants dedicated to increasing the security of United
States critical infrastructures.
Chad Todd (MCSE: Security, MCSE, MCSA: Security, MCSA, MCP+I, MCT, CNE,
A+, Network+, i-Net+) author of Hack Proofing Windows 2000 Server (Syngress, ISBN:
1-931836-49-3) co-owns a training and integration company (Training Concepts,
LLC) in Columbia, SC. Chad first certified on Windows NT 4.0 and has been
training on Windows operating systems ever since. His specialties include Exchange
Technical Reviewer
Contributors
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messaging and Windows security. Chad was awarded MCSE 2000 Charter Member
for being one of the first two thousand Windows 2000 MCSEs and MCSA 2002
Charter Member for being one of the first five thousand MCSAs. Chad is a regular
contributing author for Microsoft Certified Professional Magazine. Chad has worked
for companies such as Fleet Mortgage Group, Ikon Office Solutions, and Netbank.
Chad would like to first thank his wife Sarah.Without her love and support all of
the late nights required to write this book would not be possible. He would also like
to thank Kirk Vigil and Jim Jones for their support and encouragement. Lastly, Chad
would like to thank Olean Rabon and Theresa Johnson for being his greatest fans.
Jeffery A. Martin (MCSE, MCDBA, MCT, MCP+I, MCP, MCNE, CNE, CNA,
CNI, CCNA, CCNP, CCI, CCA, CTT, A+, Network+, I-Net+, Project+, Linux+,
CIW,ADPM) has been working with computers and computer networks for over 15
years. Jeffery spends most of his time managing several companies that he owns and
consulting for large multinational media companies. He also enjoys working as a
technical instructor and training others in the use of technology.
Feridun Kadir (MCP, MCP+I, MCSE, MCT) is a freelance IT consultant and
trainer who has worked in the field of IT since 1988. He remembers selling a TRS-80
home PC with 4Kilobytes RAM (yes kilobytes!) in the early 1980s for over $1,000.
His early IT experience was with UNIX systems and local area networks. In more
recent years he has worked with Microsoft products. Having discovered that he liked
giving presentations he became an MCT and regularly teaches Microsoft technical
courses including Windows NT 4.0,Windows 2000,Windows XP,TCP/IP, SQL
Server Administration and Small Business Server. Feridun also provides IT consulting
services to all types of businesses. Feridun lives with his wife, Liz and son, Jake in
Stansted, Essex in England.
Colin Bowern (MCSE, MCAD, MCSD, MCDBA, CCNA, CCDA, Network+)
is a Senior Consultant at Microsoft Services in Toronto, Canada.Through his work
with enterprise customers and partners, Colin helps information technology profes-
sionals and business leaders understand how to leverage and make better decisions
about how to use technology in their business to gain competitive advantages. Clients
span several industry verticals including financial services, public utilities, and govern-
ment. In addition to consulting, Colin is also an active presenter, speaking regularly in
the Microsoft Developer Network's web casts as well as at a variety of public events
including the TechNet Tour series in Canada. Colin's involvement with the industry
also includes providing technical review for Addison-Wesley's .NET development
series and the Windows Server 2003 series from Microsoft Press. In addition he is also
working on a M.Sc. degree from the University of Liverpool, England.
274_70-290_FM.qxd 8/12/03 12:03 PM Page viii
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Chris Peiris (MVP) currently lectures on Distributed Component Architectures
(.NET, J2EE & CORBA) at Monash University, Caulfield,Victoria,Australia. He also
works as an independent consultant for .NET and EAI implementations. He is been
awarded the title “Microsoft Most Valuable Professional” (MVP) for his contributions
to .NET Technologies. He has been designing and developing Microsoft solutions
since 1995. His expertise lies in developing scalable, high-performance solutions for
financial institutions and media groups. He has written many articles, reviews and
columns for various online publications including 15Seconds, Developer Exchange
(www.Devx.com) and Wrox Press (www.wrox.com). He co-authored the book C#
Web Service with .NET Remoting and ASP.NET by Wrox Press. It was followed by C#
for Java Programmers by Syngress Publishing as a primary author. Chris frequently pre-
sents at professional developer conferences on Microsoft technologies.
His core skills are C++, Java, .NET, DNA, MTS, Site Server, Data Warehousing,
WAP, and SQL Server. Chris has a Bachelor of Computing, Bachelor of Business
(Accounting), and a Masters of Information Technology degree. He is currently
undertaking a PhD on “Web Service Management Framework.” He lives with his
family in Civic, Canberra ACT. Chris dedicates his contributions to this book to the
Tennakoon family. In his own words “to Kusum, Rohan, Fiona & Timothy, Gayathrie
& Lachlan, Ranil & Ranita.This is a token of my gratitude for the friendship, inspira-
tion, acceptance, love and tolerance you have shown me over the years. And most of
all, thanks for the curry.”
Michael Cross (MCSE, MCP+I, CNA, Network+) is an Internet Specialist /
Computer Forensic Analyst with the Niagara Regional Police Service. He performs
computer forensic examinations on computers involved in criminal investigations, and
has consulted and assisted in cases dealing with computer-related/Internet crimes. In
addition to designing and maintaining their Web site at www.nrps.com and Intranet,
he has also provided support in the areas of programming, hardware, network adminis-
tration, and other services. As part of an Information Technology team that provides
support to a user base of over 800 civilian and uniform users, his theory is that when
the users carry guns, you tend to be more motivated in solving their problems.
Michael also owns KnightWare (www.knightware.ca), which provides computer-
related services like Web page design; and Bookworms (www.bookworms.ca), where
you can purchase collectibles and other interesting items online. He has been a free-
lance writer for several years, and published over three dozen times in numerous
books and anthologies. He currently resides in St. Catharines, Ontario Canada with
his lovely wife Jennifer and his darling daughter Sara.
274_70-290_FM.qxd 8/12/03 12:03 PM Page ix
[...]... objectives Exam 70-290 covers the basics of managing and maintaining a network environment that is built around Microsoft’s Windows Server 2003 Objectives are task-oriented, and include the following: I Managing and Maintaining Physical and Logical Devices:This includes managing basic and dynamic disks; monitoring server hardware; optimizing disk performance on the server; troubleshooting hardware devices; and. .. files and shared folders Troubleshoot access to files and shared folders Managing and maintaining a Server Environment Monitor and analyze events Tools might include Event Viewer and System monitor Manage software update infrastructure Manage software site licensing Manage servers remotely Manage a server by using Remote Assistance Manage a server by using Terminal Services remote administration mode Manage... 70-290 Exam objectives Exam Objective Map Objective Number 1 1.1 1.2 1.3 1.3.1 1.3.2 1.4 1.4.1 1.4.2 1.4.3 2 2.1 Objective Chapter Number Managing and Maintaining Physical and Logical Devices Manage basic disks and dynamic disks Monitor server hardware Tools might include Device Manager, the Hardware Troubleshooting Wizard, and appropriate Control Panel items Optimize server disk performance Implement a. .. PM Page xxxiv 274_70-290_Fore.qxd 8/11/03 4:16 PM Page xxxv Foreword This book’s primary goal is to help you prepare to take and pass Microsoft’s exam number 70-290, Managing and Maintaining a Microsoft Windows Server 2003 Environment Our secondary purpose in writing this book is to provide exam candidates with knowledge and skills that go beyond the minimum requirements for passing the exam, and help... Objective Chapter Number Create and manage computer accounts in an 4 Active Directory environment Create and manage groups 4 Identify and modify the scope of a group 4 Find domain groups in which a user is a member 4 Manage group membership 4 Create and modify groups by using the Active 4 Directory Users and Computers Microsoft Management Console (MMC) snap-in Create and modify groups by using automation... whoami.exe …………………………………………274 Using cmdkey.exe …………………………………………275 2.4 Creating and Managing User Accounts ……………………………277 2.4.1 Using the ADUC MMC Snap-In to Create and Manage Users 277 2.6.2/2.6.1/ Managing and Troubleshooting 2.1 User Accounts Via the Properties Tabs ……………………280 Managing User Accounts Via the Pop-Up Menu …………296 Using the Command Line to Create and Manage Users ………300 Using dsadd.exe... user accounts 4 Diagnose and resolve account lockouts Diagnose and resolve issues related to user account properties Troubleshoot user authentication issues Managing and Maintaining Access to Resources Configure access to shared folders Manage Shared folder Permissions Troubleshoot Terminal Services Diagnose and resolve issues related to Terminal Services security Diagnose and resolve issues related... Guide and DVD Training System (ISBN: 1-931836-72-8), and Configuring and Troubleshooting Windows XP Professional (ISBN: 1-928994-80-6) Will currently resides in Newport News,Virginia, with his wife, Chris, and their children, Christopher, Austin, Andrea, and Hannah.You can visit Area 51 Partners at www.area51partners.com x 274_70-290_map.qxd 8/11/03 4:18 PM Page xi MCSA/MCSE 70-290 Exam Objectives Map and. .. Groups in a Multiple Domain Forest ………………349 2.2 Creating and Managing Computer Accounts ………………………349 2.5.1 Using the ADUC MMC Snap-In to Create and Manage Computers ………………………………350 Managing Computer Accounts Via the Properties Tabs ……353 2.5.2 Managing Computer Accounts Via the Pop-Up Menu ……359 2.5 Using the Command Line to Create, Manage, and Troubleshoot Computers ………………………362 Using dsadd computer... performance objects Monitor process performance objects Monitor disk performance objects Manage a Web server Manage Internet Information Services (IIS) Manage security for IIS Managing and Implementing Disaster Recovery Perform system recovery for a server Implement Automated System Recovery (ASR) Restore data from shadow copy volumes Back up files and System State data to media Configure security for backup . Voycey, Alexia Penny, Anik Robitaille, Craig Siddall, Darlene Morrow,
Iolanda Miller, Jane Mackay, and Marie Skelly at Jackie Gross & Associates for all. PM Page x
Exam Objective Map
Objective
Number Objective Chapter Number
1 Managing and Maintaining Physical and 2, 3
Logical Devices.
1.1 Manage basic
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