Thông tin tài liệu
www.it-ebooks.info
www.it-ebooks.info
Troubleshoot and
Optimize Windows 8
®
Inside Out
Mike Halsey
www.it-ebooks.info
Published with the authorization of Microsoft Corporation by:
O’Reilly Media, Inc.
1005 Gravenstein Highway North
Sebastopol, California 95472
Copyright © 2012 by Mike Halsey
All rights reserved. No part of the contents of this book may be reproduced or transmitted in
any form or by any means without the written permission of the publisher.
ISBN: 978-0-7356-7080-8
1 2 3 4 5 6 7 8 9 QG 6 5 4 3 2 1
Printed and bound in the United States of America.
Microsoft Press books are available through booksellers and distributors worldwide. If you need
support related to this book, email Microsoft Press Book Support at mspinput@microsoft.com.
Please tell us what you think of this book at http://www.microsoft.com/learning/booksurvey.
Microsoft and the trademarks listed at http://www.microsoft.com/about/legal/en/us/
IntellectualProperty/Trademarks/EN-US.aspx are trademarks of the Microsoft group of
companies. All other marks are property of their respective owners.
The example companies, organizations, products, domain names, email addresses, logos,
people, places, and events depicted herein are ctitious. No association with any real company,
organization, product, domain name, email address, logo, person, place, or event is intended
or should be inferred.
This book expresses the author’s views and opinions. The information contained in this book
is provided without any express, statutory, or implied warranties. Neither the authors, O’Reilly
Media, Inc., Microsoft Corporation, nor its resellers, or distributors will be held liable for any
damages caused or alleged to be caused either directly or indirectly by this book.
Acquisitions and Developmental Editor: Kenyon Brown
Production Editor: Holly Bauer
Editorial Production: Octal Publishing, Inc.
Technical Reviewer: Todd Meister
Copyeditor: Bob Russell, Octal Publishing, Inc.
Indexer: Angela Howard
Cover Design: Twist Creative • Seattle
Cover Composition: Zyg Group, LLC
Illustrator: Rebecca Demarest
www.it-ebooks.info
iii
Contents at a Glance
Chapter 14
Easy Ways to Repair Windows 8 237
Part 3: Using Advanced
Technical Fixes
Chapter 15
Understanding Windows 8 281
Chapter 16
Advanced Windows 8
Troubleshooting Tips 289
Chapter 17
Troubleshooting Windows 8
Problems in Your Home or Workplace 305
Chapter 18
Troubleshooting Windows 8 Startup 325
Chapter 19
Using Windows 8 Advanced
Diagnostic Tools 337
Chapter 20
Using Advanced Repair Methods 359
Chapter 21
Demystifying Windows 8 Problems 385
Chapter 22
Utilizing Remote Help 401
Chapter 23
Finding More Help and Support 419
Chapter 24
Diagnosing Hardware Problems 429
Chapter 25
Troubleshooting a Windows 8 Installation 447
Part 1: Preventing Problems
Chapter 1
Finding Your Way Around Windows 8 3
Chapter 2
Repairing Windows 8 in 30 Minutes
or Less 13
Chapter 3
Preventing Problems Before They Occur 27
Chapter 4
Using the Basic Windows Utilities 45
Chapter 5
Optimizing Windows 8 Security 63
Chapter 6
Optimizing Backup and Restore 81
Chapter 7
Performing Maintenance on Windows 8 103
Chapter 8
Managing Users in Windows 8 115
Chapter 9
Managing Hardware 131
Chapter 10
Working in a Virtual Environment 143
Part 2: Applying Easy Technical Fixes
Chapter 11
Dealing with Windows 8 Annoyances 171
Chapter 12
Managing Application Compatibility 205
Chapter 13
Responding to Viruses, Malware,
and Other Threats 215
www.it-ebooks.info
iv Contents at a Glance
Part 5: Using Advanced Utilities
Chapter 33
Using Advanced Windows 8
Diagnostic Tools 555
Chapter 34
Exploring Windows 8 Firewall In-Depth 599
Chapter 35
Making Changes to the Registry 615
Part 6: Appendices
Appendix A
Windows 8 Editions and Features
by Edition 629
Appendix B
Windows 8 Keyboard Shortcuts 635
Glossary 639
Part 4: Disaster Recovery
Chapter 26
Recovering Encrypted Data 461
Chapter 27
Using Windows Data Recovery Tools 469
Chapter 28
Restoring Windows from Another PC 481
Chapter 29
Using Linux to Rescue Your
Windows System 491
Chapter 30
Using Third-Party Rescue Tools
and Services 505
Chapter 31
Working Safely with Windows 8
Encryption 513
Chapter 32
Applying Best Practices to Windows 8. . . . . . 535
www.it-ebooks.info
v
Table of Contents
What do you think of this book? We want to hear from you!
Microsoft is interested in hearing your feedback so we can continually improve our books and learning
resources for you. To participate in a brief online survey, please visit:
microsoft.com/learning/booksurvey
Introduction xix
Features and Conventions Used In This Book xxi
Acknowledgments xxiv
Part 1: Preventing Problems
Chapter 1: Finding Your Way Around Windows 8 3
Finding the Desktop 3
Using the New Charms 4
Using the Taskbar 5
Accessing the Action Center and Notication Area 6
Finding the Full Control Panel 6
Finding the Computer Management and Administrative Tools 8
Searching in Windows 8 11
Summary 12
Chapter 2: Repairing Windows 8 in 30 Minutes or Less 13
What Can Often Go Wrong with Windows 15
What to Look for 15
Fixing Common Startup Problems 17
Fixing Common Security Problems 21
Fixing Common Conguration Problems 21
Refreshing Windows 8 22
Summary 26
Chapter 3: Preventing Problems Before They Occur 27
Upgrading or Performing a Clean Install 29
How to Clean Install Windows 8 to Prevent Problems 29
Upgrading to Windows 8 from XP, Vista, or Windows 7 31
www.it-ebooks.info
vi Table of Contents
How Big Should Partitions Be? 32
What to Do When Windows 8 Is Installed 33
Useful Windows 8 Settings to Change 35
Managing Startup Programs 37
Moving Your Files Away from Windows 39
Backing Up Windows 8 41
Summary 44
Chapter 4: Using the Basic Windows Utilities 45
Windows 8 Utilities 45
Refresh 45
Windows Update 47
Desktop Utilities 48
The Action Center 48
Windows 8 Automatic Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Action Center Settings 50
What Can You Do in the Action Center? 51
Windows Update 52
Controlling Windows Update Through Group Policy 54
Windows Firewall 55
Windows Defender 57
Legacy Program Compatibility 59
The Program Compatibility Assistant 60
Summary 62
Chapter 5: Optimizing Windows 8 Security 63
Security, Windows XP, and Virtualization 64
Windows 8 and Antivirus Software 66
Turning Windows Defender Off 66
AVG Anti-Virus FREE 67
Trend Micro Titanium Internet Security 68
Kaspersky Internet Security 68
Microsoft Windows Malicious Software Removal Tool 68
User Account Control 68
BitLocker and BitLocker To Go 70
Method 1: Encrypting a Hard Disk or Partition with Hardware Support 71
Method 2: Encrypting a Hard Disk or Partition without Hardware Support 71
Method 3: Encrypting a USB Flash Drive or External Hard Disk 71
Administering Your TPM Chip 72
Enabling BitLocker 73
Why Use BitLocker? 75
What do you think of this book? We want to hear from you!
Microsoft is interested in hearing your feedback so we can continually improve our books and learning
resources for you. To participate in a brief online survey, please visit:
microsoft.com/learning/booksurvey
www.it-ebooks.info
Table of Contents vii
Beware the Weak Link at the Keyboard 76
Keep Your Antivirus Software Up to Date 76
Ensure That You Have a Good, Up-to-Date Firewall 76
Keep Windows Up to Date 76
Keep Your Software Up to Date 76
Always Check Email Attachments Before Opening Them 77
Use a Secure Internet Browser 77
Get Spam and Phishing Filtering for Your Email Software 77
Never Click Anything You Don’t Explicitly Mean To 77
Look for the Padlock or the Green Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Never Give Private Details Online Unless You Must 78
Keep Backups 78
Keep Your Backups in a Safe Place 78
Keep the Driver CDs and Manuals for Your Computer 78
Get a Windows Installation DVD for Your Computer 78
Keep Windows Maintained 79
Be Careful When You Throw Away Your Computer 79
Gibson Research 79
Summary 80
Chapter 6: Optimizing Backup and Restore 81
Moving Your Files Away from Windows 8 81
The Disk Cleanup Wizard 82
Shrinking, Extending, and Creating Partitions 83
Moving the Shell User Folders 85
Using Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Backing Up Files and Data 86
Restoring Files and Data from a Backup 90
Backing Up to the Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Backing Up the Operating System 91
Creating a Windows 8 System Image 91
Restoring Windows from a Windows System Image 94
Restoring Windows 8 from a System Repair or Install Disc 94
Creating a Custom Refresh Image 95
Refreshing Windows 8 96
Refreshing Windows 8 from the Control Panel 97
Creating a Recovery Drive 97
File History and Version Control 98
Determining How Many Backups You Need and Where to Store Them 100
Summary 101
Chapter 7: Performing Maintenance on Windows 8 103
Maintaining Windows 8 on ARM 103
Windows 8 Automatic Maintenance 104
Defragmenting Your Hard Disks 105
www.it-ebooks.info
viii Table of Contents
Maintaining Windows 8 107
Disk Cleanup 107
Internet and Other Temporary Files 108
Third-Party Tools and Utilities 108
Don’t Install Too Much Software 109
Keeping Windows 8 Updated 111
Keep Auto-Running Software to a Minimum 111
The One-Year Reinstall Rule 113
Summary 113
Chapter 8: Managing Users in Windows 8 115
How User Account Control Works 115
Managing User Accounts 116
Setting an Administrator Password 116
The Guest User Account 120
Family Safety 121
Windows Web Filter 123
Group Policies 124
Local Security Policies 125
Computer Management 127
Blocking CDs, DVDs, Flash Drives, and External Hard Disks 128
Summary 129
Chapter 9: Managing Hardware 131
What’s in a Computer? 131
The Motherboard 132
Processor 135
Memory 135
Expansion Cards and Riser Cards 135
Optical Drives and Hard Drives 136
Power Supply 136
The Computer Case 136
How Can You Clean the Interior of Your Computer? 136
Hardware Health 137
Desktops 137
Laptops 138
Ultrabooks and Tablets 138
All-in-Ones 138
SMART BIOS Monitoring of Hard Disk Drives 138
Peripherals 140
Keyboards and Mice 140
Monitors 140
Other Devices 141
Surge Protectors, UPS, and Power Supply 141
Summary 142
www.it-ebooks.info
[...]... Files Where Are Windows 8 Apps Stored If Not in Program Files? Comparing Windows 8 with Other Operating Systems Summary 282 284 286 287 287 288 Chapter 16: Advanced Windows 8 Troubleshooting Tips 289 Taking a Step-by-Step Approach ... 359 359 362 365 366 366 366 3 68 372 374 377 379 379 380 383 383 Chapter 21: Demystifying Windows 8 Problems 385 The Core Operating System Files in Windows 8 Windows 8 Security and Policy Folders The Windows 8 Registry ... 442 444 446 446 Chapter 25: Troubleshooting a Windows 8 Installation 447 Troubleshooting Stand-Alone Installation Problems Upgrading from x86 (32-Bit) to x64 (64-Bit) Upgrading Windows XP to Windows 8 Upgrading Windows Vista and Windows 7 to Windows 8 Optimizing... 255 255 257 257 2 58 259 260 260 261 261 262 269 272 274 275 276 277 2 78 Part 3: Using Advanced Technical Fixes Chapter 15: Understanding Windows 8 281 Understanding the Windows 8 File and Folder Structure What Is WinSxS and Do I Need It? Other Important Windows System Folders and Files ... The Drive Letter Has Changed on My USB Backup Hard Disk www.it-ebooks.info 171 172 172 173 176 182 185 186 186 188 189 189 189 190 191 192 193 195 195 195 195 196 197 197 1 98 1 98 1 98 1 98 199 199 200 200 200 x Table of Contents My Wireless Printer Has Stopped Working 202 My Laptop Battery No Longer Holds a... why this happens, and how you can set about the sometimes complex process of troubleshooting a problem to begin with Beginning with the assumption that preventing problems from occurring is the best starting point, Troubleshoot and Optimize Windows 8 Inside Out guides you through the technical maze of Microsoft’s latest operating system, all the while explaining the how’s and why’s of troubleshooting... Assumptions About You You have already have been repairing or supporting computers and users in some fashion, be this privately (within your friends and family circle), for a business or organization (either formally or informally), or within an enterprise environment You are also keen to expand your skills and knowledge and broaden and deepen your technical understanding of Windows 8 and how it works and interacts... advanced administration and configuration tools for Windows 8 in depth, looking at how they can be used for advanced troubleshooting and optimization, and how you can use them to configure Windows 8 to further prevent and mitigate problems www.it-ebooks.info Features and Conventions Used In This Book xxi Features and Conventions Used In This Book This book uses special text and design conventions to... Around Windows 8 3 Chapter 2 Repairing Windows 8 in 30 Minutes or Less 13 Chapter 3 Preventing Problems Before They Occur 27 Chapter 4 Using the Basic Windows Utilities 45 Chapter 5 Optimizing Windows 8 Security 63 Chapter 6 Optimizing Backup and Restore 81 Chapter 7 Performing Maintenance on Windows 8 103 Chapter 8 Managing... 305 305 306 306 307 307 3 08 309 315 315 316 317 3 18 319 319 320 323 Chapter 18: Troubleshooting Windows 8 Startup 325 Using Windows Startup Repair Manually Repairing Corrupt Boot Files Windows 8 and Dual/Multi-Boot Systems . Disks and Windows 8 146
Creating a VHD in Windows 8 146
Reattaching the VHD 1 48
Booting from a Virtual Copy of Windows 8 1 48
Using Hyper-V in Windows 8 152
Creating. . . 380
Using Safe Mode 383
Summary 383
Chapter 21: Demystifying Windows 8 Problems 385
The Core Operating System Files in Windows 8 385
Windows 8 Security
Ngày đăng: 18/02/2014, 05:20
Xem thêm: Tài liệu Troubleshoot and Optimize Windows 8 Inside Out pptx, Tài liệu Troubleshoot and Optimize Windows 8 Inside Out pptx, Chapter 1. Finding Your Way Around Windows 8, Chapter 2. Repairing Windows 8 in 30 Minutes or Less, Chapter 3. Preventing Problems Before They Occur, Chapter 4. Using the Basic Windows Utilities, Chapter 5. Optimizing Windows 8 Security, Chapter 6. Optimizing Backup and Restore, Chapter 7. Performing Maintenance on Windows 8, Chapter 8. Managing Users in Windows 8, Chapter 10. Working in a Virtual Environment, Chapter 11. Dealing with Windows 8 Annoyances, Chapter 13. Responding to Viruses, Malware, and Other Threats, Chapter 14. Easy Ways to Repair Windows 8, System Repair Disc vs. Recovery Drive—What’s the Difference?, The Windows 8 Boot Options Menu vs. the Classic Boot Options Menu, Part 3. Using Advanced Technical Fixes, Chapter 16. Advanced Windows 8 Troubleshooting Tips, Chapter 17. Troubleshooting Windows 8 Problems in Your Home or Workplace, Chapter 18. Troubleshooting Windows 8 Startup, Chapter 19. Using Windows 8 Advanced Diagnostic Tools, Chapter 20. Using Advanced Repair Methods, Chapter 21. Demystifying Windows 8 Problems, Chapter 23. Finding More Help and Support, Chapter 25. Troubleshooting a Windows 8 Installation, Chapter 27. Using Windows Data Recovery Tools, Chapter 28. Restoring Windows from Another PC, Chapter 29. Using Linux to Rescue Your Windows System, Chapter 30. Using Third-Party Rescue Tools and Services, Chapter 31. Working Safely with Windows 8 Encryption, Chapter 32. Applying Best Practices to Windows 8, Chapter 33. Using Advanced Windows 8 Diagnostic Tools, Chapter 34. Exploring Windows 8 Firewall In-Depth, Chapter 35. Making Changes to the Registry, Appendix A. Windows 8 Editions and Features by Edition, Appendix B. Windows 8 Keyboard Shortcuts