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Elementary English for Tourism and Hospitality
LESSON 21 – Dealing with a situation
STUDY NOTES
Characters
Leo: Receptionist
Mona: Guest
Justine: ... about her missing father. She insists on talking to the hotel manager, Justine.
Language Point -Ascertaining the facts
Below are some examples of phrases and sentences you can use to ascertain ... handbag was stolen.
L...
... story
Bob has a job interview with Justine, the manager of the Plaza Hotel.
Language Practice - Answering hypothetical questions
In lesson 26, Justine asks a hypothetical question. Below are ... sure I know the health and safety requirements associated with my position and follow hotel
procedures.
A: What would you do if one of our guests was very upset?
B: I would try and...
... the clothing store, deciding what to buy.
Language Practice – Conducting payments
Below are some model dialogues for conducting payments. Guests can pay by credit card, cash or traveller’s ...
Elementary English for Tourism and Hospitality
LESSON 12 - Shopping
STUDY NOTES
Characters
Mona: Guest
Mai: Shop Assistant
Emma: Cashier
The ... total amount comes to $310....
... like, you can buy your tickets here
You can buy your tickets here, if you like.
Vocabulary - time
The words below are all connected with time. Look at the examples below and check their
... advice about holidays and takes bookings.
A room attendant cleans and maintains rooms.
Grammar - Questions Tags
We use question tags in English for three different reasons: in each case, the
... Receptionist
Mona: Guest
Jack: Guest
The story
Leo discusses tours with Jack and Mona.
Grammar - Use of present tense to talk about the future
Present tense is used with a future time phrase
... story
Mona and Jack discuss the itinerary for the following day with Leo.
Language Practice - Phrases of sequence
In lesson 16, Leo goes over the itinerary for Mona and Jack. Below is another ... wear comfortable shoes.
Finally, we can watch the fireworks at 11 p.m.
Language Practice - Making suggestions
Below are some examples of suggestions. The key phrases are in...
... Good. I’ll see you then.
Vocabulary – Following safety procedures
Each hotel should have instructions on health and safety procedures to follow whilst at work. It is important that you
learn
... Guest
The story
Leo takes Jack and Mona to participate in the Lantern Festival.
Grammar - Possessive pronouns
Below are some examples of possessive pronouns. They are used to show ownership.